Usability and information architecture of the University of Auckland staff intranet

Usability and information architecture of the University of Auckland staff intranet

A talk I gave to the educational conference Educause about the redevelopment of the University of Auckland's staff intranet.

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Justine Sanderson

April 06, 2005
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Transcript

  1. UOA Staff Intranet Justine Sanderson justine@userfaction.com 6 April 2005

  2. Provide a useful, usable, scalable central staff resource

  3. Overview Initial Analysis User Centred Approach Outcomes

  4. UofA Central st aff Public website Intranet One site or

    two?
  5. Who is the audience?

  6. T& L + Research

  7. Teaching & Learning

  8. Faculty websites

  9. Faculty website/intranet vs university intranet?

  10. Departmental websites

  11. UOA Staff Section

  12. web manager faculty web managers content editors individual units &

    depts web development team Distributed team
  13. Overview Initial Analysis User Centred Approach Outcomes

  14. User-Centred Design Approach •  Stakeholder Interviews •  User Interviews • 

    Card Sorting Workshops •  Initial Information Architecture •  IA Validation
  15. User Interviews (37)

  16. User Profiles

  17. Card-Sorting Workshops (10/39)

  18. Wall of Stickies

  19. Don`t ask users •  Questioning users about their intranet needs

    is generally ineffective •  Most will tell you what they think you want to hear •  Even if they want to help, they are unable to self-analyse their activities •  Key activities will be missed, and minor needs inflated •  Results of questioning rarely match test results, usage logs, etc
  20. Positive side-effects of card-sorting

  21. Emerging IA

  22. IA Validation

  23. IA Validation - Tasks

  24. IA Validation – Paper Prototype

  25. IA Validation – User Tests

  26. Overview Initial Analysis User Centred Approach Outcomes

  27. Proposed IA

  28. Proposed IA - Alternative

  29. Proposed IA – Level 2

  30. Mockups

  31. The IA reflects the university`s main bpillars` teaching :: research

    :: administration 40 40 20
  32. The IA is scalable Is it a teaching resource? content

    providers Is it an administrative resource? Is it a research resource?
  33. Next Steps… Design iteratively: design, test, revise, test

  34. Future?

  35. Exciting times ahead…! justine@userfaction.com Questions?