"Let me offer you a dessert or service as a basis of IT Outsourcing" from Kate Kaminskaya

Do you know what it feels like to admire your client? How to make the customer loyal and satisfied? In talk "Let me offer you a dessert or service as the basis of IT outsourcing" Kate will compare services a software development company could provide with the service of the best restaurant.

Transcript

1. Let me offer you a dessert or Service as a basis for IT outsourcing
3. Referrals Have 4X higher conversion rate
5. When the service is great, price becomes less important Money
7. Imagine Your company is a restaurant
8. Reserved table shouldn’t be occupied. Whole team should be ready to start the project in time
9. Be an expert in your menu. You should know all about development cycle.
10. Be ready to modify your drink or dish, even if client’s request seems strange.
11. Estimate the readiness of the dishes and warn about possible delays
12. Remind to client, how much time left, before they will get their order
13. Watch Over your client
14. Don’t forget about suggestive selling. Would you like a dessert?
15. Be nice, happy and active, when you work with client. Have you ever been served by sad waiter?
16. Make unsatisfied client happy and retain her
17. Ask for feedback. The customer is the one who determines what “right” is.
18. Say goodbye with regret and encourage the customer to come again.
19. Thanks! Any questions? Feel free to contact us kate.kaminskaya@yalantis.com © Copyright 2016 Yalantis – Mobile App Design and Development Company. All Rights Reserved