Designing Better Organisations

Transcript

1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 164 feel like he b kend ha I ha e ha e he e. B if all f in he a dience e e a k el e , ha i he c e e f d ing an b ine , and I ld like ha e hi e b Sadhg , h i India' 50 m infl en ial e n da , and he e i nl ne b ine , nl ne b ine in hi ld hich i a h man ellbeing. All he he b idia ie a e i eing a nd ha enan . Wi h ha , I lea e in eff c n in e kee g h g d. Thank e m ch. M a l gie f hing a a i h hi alk. STEVE BATY: Thank e m ch. Tha a nde f l. Al igh , la e en a i n f he af e n n, and f hi ea ' c nfe ence, c me f m Iain Ba ke . Iain i a g d f iend f mine, a b ine a ne f mine and a l ng- ime c llab a . I'm e , e f na e k i h Iain n a eg la ba i . S j ining f m Manl Vale in S dne , elc me, Iain. IAIN BARKER: Hell S e e, h a e d ing? STEVE BATY: Ve g d. IAIN BARKER: Wha a l el da i ' been. Le ' ee if I can ge hi king. Bea i h me. I ' al a ne e- acking. STEVE BATY: Tha l k g d. IAIN BARKER: Le me j a ange hing he e. S fi ff, a big hank S e e, Annabel and all he he I kn h a e in l ed in ing hi e en ge he , hank e m ch. I' e g he i ilege f b inging hi e en a cl e. M alk
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 165 ce ainl ead ligh l n man heme ha ha e al ead been c e ed in a bi m e de ail da and babl d ble d n, nicel b kend i h ha e hea d f m Z e a he a f he da . S m alk c me i h heal h d e f imi m, agma i m. M alk i n de igning be e gani a i n . S fi and f em , I'm an imi king a a h man-cen ed de igne a I ha e d ne f e 25 ea and aking h man in igh in he da kened c ne f gani a i nal mincing machine , ne ha be an imi kee g ing. I fi ml belie e ha hing can be be e . I' e een en gh hing k f he g d f m e n mi ing beginning . I d n' belie e ha m e le make bad deci i n beca e he ' e e il. I hink e le make bad deci i n and infl ence bad change in ide gani a i n beca e he lack be e da a. The d n' ha e he h man in igh ha e' e f na e en gh ha e. I'm al a agma i . I a ecia e ha i be f c me and h e a gani a i n' c al face i j a e ec i e f ha i be e . I i n' al a ac ical f gani a i n im lemen ha c me e cei e be he be hing. J beca e i ' de i able d e n' mean i ' iable fea ible. J beca e he an i , d e n' nece a il mean ha e h ld gi e i hem. Ra he han la i ing hi i a i n, I belie e ha ne m e l e he g e be een he e eme and find he ee . I al belie e e need hink be nd he adi i nal len f de i abili , and fea ibili . We need a l an e hical len and a k h ld e? We need c n ide he l nge e m c n e ence f ac i n , ha im lica i n d e hi hing e' e ab d ha e f h man , f he lane ? And I al a ecia e ha i didn' f en j ab finding he igh l i n, i ' ab finding he hing ha k be in he c en c n e
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 166 he e he li ical, he em i nal, he gani a i nal heel i bl ing. And I'm a ing hi a a ec m alk beca e I belie e ha igh n he e i an ama ing ni hel gani a i n ein en hem el e f g d. And e m ei e hi ni and hel hem bec me be e e i n f hem el e . O f he h f he COVID-19 i a i n, he e i an ni f a g lden age f be e , m e h man-cen ed gani a i n . O gani a i n ha d hing f e le, cie , and he lane , a he han a fi - b e ed elf-in e e f g h f he ake f g h. T ei e hi ni , e a de ign leade m e f a d. We m a l el e highe de de ign challenge . Wha D Richa d B chanan efe a f h de de ign challenge . We can' im l ai f gani a i nal leade hi hi hem el e , ai f he in i e a i e. Hi h ha a ime like hi , ne - libe al al d bled d n. Time i ich i h ni , b al i k. The ake a he m men a e e high. S alk da c me in h ee a . I'm g ing a ff b alking ab me in e e ing end and hing ha e' e lea n in he la c le f ea , Ha ne al c mmi i n and e-COVID. Thing e e changing and I hink i ' h hile eminding el e f ha . Then I'm g ing alk ab m men f c i i i h a ic la f c n he ni ie f eimagina i n ha i b ing . And finall , I'm g ing alk ab ha hi all mean f a de ign leade , ha e h ld be d ing n and ha e need be d ing in he c ming m n h and I ill lea e me ime and ni f e i n . S , a ne f he di ec i n f hing and he hing ha e' e lea n in ecen ea . I hink in A alia, he Ha ne al c mmi i n ha lef in n d b ha incen i e ea ell-meaning c me -cen ic
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 167 he ic f l nch. An gani a i n can h h m ch i an ab h m ch i ca e ab c me , ha i i c me b e ed b ac i n eak l de han d . If ac i n a e n n-c me d mean n hing a all. A d b he US ec n mic e ea ch f nd 80% ld e h - e m l i n ha enabled hem mee hei incen i i ed a ge , f ll a a e h e ch ice ld ha e a nega i e im ac n l nge e m ambi i n . I h ld be f n i e an f , b incen i e d i e beha i . See, be e incen i i ed hing and ha incen i i e beha i d e n' need be a e lici a m ne and b n e . B m gani a i n eall ggle find c nc e e a f incen i i ing he gani a i n d he igh hing f c me . Reflec ing n he fall f m he Ha ne al c mmi i n, Pe e C llin , di ec f he Cen e f E hical Leade hi aid, "B ine e c n in all e incen i e cheme and alk f being c mmi ed he be in e e f hei c me , e incen i i e hei em l ee ell. I ' an e hical a and i ' alm im ible f a i nal em l ee n ell." A he hea f hi en i n, hi e hical a be een c me - cen ed he ic and incen i i ed gani a i nal eali lie he gani a i n' e. P im l , if an gani a i n e i f he e f making m ne , hen all be a e ff a ha aff d achie e ha bjec i e. F m gani a i n , i ' n a e eme a ha ing a fi - b e ed e. Thankf ll e' e ill n li ing in he g eed i g d ime f he '90 . Ra he , h gh, a he han a b ld a emen f ca i ali ic in en , f m gani a i n e e ha ac all l l been e ded e a n mbe f decade a demand hi a ge ha e
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 168 efficien l ee ed he h mani f all gani a i n nce d f . We' e been lef i h man h c i ical gani a i n , ne ha kn be e , he a ne hing e ac i e diffe en l . We ha e man gani a i n ha ha e a hin, c me -cen ed enee , he ' e li ing a c me cen e lie. I n' name name b I'm e can hink f man ch gani a i n . I ma nd e nega i e and defea i b in ligh f he Ha ne al c mmi i n man f ha e c me he c ncl i n ha h man- cen ed de ign i im le, ell meaning, e en i e and he ic if i ' n ed b he gani a i n' e. O i an he a , a fi -minded e ill nde mine h man-cen ed de ign, h e e m ch m ne i h n a h man-cen ed de ign. N , h ef ll hi n' be he ca e f all f . H ef ll n f an f . S me f ill ha e m ch ie e e ience and me f ill be ilf ll ign an f ha ' eall g ing n, ha ' eall d i ing hing in ide gani a i n. Wha i a ic la l in e e ing ab he fall f m he Ha ne al c mmi i n a ha he i le e ended fa be nd he financial e ice ind . The ea n f hi i ha he e ec i e and di ec e en' able im l h f n line aff nde a b . The c ldn' a aff en g e, aff mi in e e ed he gani a i n di ec i n. I c ncl ded aff e e c nd c ing incen i i ed ac i n f hei gani a i n and a a c n e ence, e ec i e , and di ec f all e f gani a i n a e ddenl eali ing he ' e e n ible f gani a i nal c l e and he li ed beha i f aff in he gani a i n' name. Thi i ca ing e i c nce n and lee le nigh . I ' been a g ing acce ance f hi b e i n i h he h e m i ac all he ca e f hi blem. S me ha e called he ch ch f finance, he fi ee ing. In he blic ec i ge called
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 169 elec i nee ing. I ' inc ea ingl acce ed a a ecall hi malai e. We n ee n di la a he al c mmi i n he bi e f i he f c n ha eh lde imac , a challenge f e ailing h d i l ng e d e. F m he chai man f ANZ Bank, a eali a i n i beginning ha f c m anie be cce f l, he ha e ha e a b ade e han j making fi in he h e m. And Ken Hen , he chai man and n e -chai man f NAB, aid a m ch in hi final bmi i n he Ha ne al c mmi i n. "Had e been m e c nce ned ab c me ' ci c m ance, had e been nning in he b ine in he in e e f he c me a he han fi and l and he balance hee , h e i k ca eg ie ldn' ha e ma e ed m ch." He en n a , h gh, ha ch a change ld be inc edibl diffic l in ide an gani a i n h e e i gene a ing ha eh lde al e. Sadl , e hea a imila ef ain ab he b e i n i h h - e mi m f m he blic ec add e ing he In i e f P blic Admini a i n, he CEO f he B ine C ncil f A alia, Jennife We ac aid, "I fea ha man m de n li ician ha e l igh f he f ndamen al le f he blic e ice. I c dian hi f he l ng- e m lic agenda ha been e ded b he h - e m hinking." Pe e D cke , h e m ch e e e b k ab b ine managemen he , aid, "P fi i n he e lana i n, ca e a i nale ab b ine beha i b ine deci i n , b a he he e f hei alidi ." And he ld' iche e n ag ee , "P ac i el deligh ing c me ea n hich ea n m e b ine f m h e c me e en in ne b ine a ena . Take a l ng- e m ie and he in e e f c me and ha eh lde align." And hen in A g f la ea , he b ine nd able, a US n n- fi gani a i n, ann nced a ne a emen n he e f an gani a i n. Thei a emen a , "We c mmi deli e ing al e
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 170 c me , in e ing in em l ee , dealing fai l and e hicall i h lie , ing he c mm ni ie in hich e k, gene a ing l ng- e m al e f ha eh lde ." Wha a ei mic a ha hi c mmi men a b ade defini i n f gani a i nal e a n' he he f a fe lef field academic , i a igned b he CEO and di ec f 181 leading US- egi e ed gani a i n , incl ding he CEO f A le, Ama n, BP, E nM bil, F d, Gene al M , he li g e n. Wha I m like ab hi a emen , ha I find m enc aging i he b adening f h he gani a i n e i f and ha hi e en e che he en i nmen and ainable ac ice . And I l e ha he ha eh lde al e i e lici l l ng- e m ha eh lde al e. Thi b adening f e f m ha eh lde imac akeh lde and a b ade defini i n f akeh lde , feel a ignifican and nece a igge f an eal change in ide an gani a i n. Thi a n' nl gaining ac i n ide f A alia. La e la ea , hen eaking he Ame ican Chambe f c mme ce, And Penn, CEO f Tel a aid, "The f nda i nal F iedman c nce ha he le e f b ine i ma imi e al e f ha eh lde ha been deb nked in a ld he e b ine and i le i hin cie i being edefined." A ignifican e-e al a i n f ne -libe al ec n mic a ell nde a . The e f gani a i n a n' j being e i ned b lef - leaning, h man-cen ed f ie like and me. O gani a i nal leade hi e e al e i ning hei e and beginning d eam f he a f being. Y ma n ha e ecei ed he call j e b man de igne e e being a ked lif hei f c . The f c f hei eff a changing. The changing f he ma e iali f ha e' e de igning a ell nde a . In ead f d c and e ice and e e ience , e e e a he da n f being a ked de ign lic , c l e, e,
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 171 gani a i n hem el e . The ign f change e e ga he ing. I a n' b ine a al and a he back end f 2019, all ign e e ha 2020 a be a ignifican ea in e m f he ad ancemen f de ign, f gani a i nal de ign, f de igning gani a i nal e. And hen e ge he beginning f hi ea and c en m men f c i i . The im ac ha COVID-19 ha b gh n he li e f e e li ing e n and gani a i n, a e f a fe Bela ian f balle i he k f cience fic i n. Fe ld ha e been able c ncei e f he im ac and hee cale ha he i ha n all a ec f e nal and king li e . O a e bed m ha e bec me he la e ffice ace. Man f ha e f nd ec nd ca ee a eache , ie e che n f he han he end f ga den . A eekl i he h ing ha bec me a highligh han a nece i . Ec n mic f en i e ind ie ha e di a ea ed e nigh . We' e een he ela i n hi be een he blic and i a e ec hif like ne e bef e. The G e nmen i a ing kee e le em l ed and e' e een change im lemen ed in da ha ld ha e been nimaginable bef ehand. And h gh all hi , a ecia i n f emic c nnec edne be een hing i h ld be g ea e han e e bef e. Wh ld ha e h gh ha a e n ea ing me hing a a ma ke me he e ld ha e een he hel e f W l h clea f ile a e ? And l ed ne , h e e k i h, h e h a e ffe ing, hei h mani h ld be g ea e han bef e. D ing he la fe m n h , e' e een he be and f h mani . O gani a i n and indi id al hilan h icall ing each he , hil he fi f m he i a i n. F me, he e a an e ec a i n, he e' ma be e en a h e, b a me in in he e nea f e all f hi ill be d ne and d ed and e'll im l na back
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 172 he ld b ine a al. E en if ha e e de i able, hich I challenge, he abili i ch back he ld a like ning a ligh b lb n feel like he k f me highl imi ic fic i n. The ac f an i i ning f m hi COVID-im ed a f being in he ne hing i in i elf me hing i e f c n ci de ign, a i f en ial ne en g ing ha e' e g ing e e ience a e le eme ge f m he e hibe na i n . B I feel he g ea e ni , ne ha I ge all f lea n in , i ake hi a an ni e ha e ha gani a i n a e, he final nail in he fi b e i n and edefine he e f gani a i n . Thi i an ni j in he d be een h e eme gen end ha I all ded and he need f gani a i n ake ck, a eg and en i i n ha he gani a i n l k like in he ne ld de . In he d f he ne -libe al Mil n F iedman, "Onl a c i i , ac all e cei ed, d ce eal change. When he c i i cc , he ac i n ha a e aken de end n he idea ha a e l ing a nd. Tha , I belie e, i ba ic f nc i n, de el al e na i e e i ing licie , kee hem ali e and a ailable n il he li icall im ible bec me he li icall ine i able." Whil man a e a a en l in a i ali ic mind e , ing make hei a h gh hi , make n mi ake, e le i h le h man- cen ed agenda han ha e enac ing hei idea ha ha e been l ing a nd e e he ec n mie . We need be channelling he imi m, agma i m al age me hing f m he e i a i n. We need make e ha he idea ha a e l ing a nd a e ne ha a e gidd i h h e, imi m, and h mani a he han ne f g eed, fi ee ing and c m e i i n.
11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 173 We need be highl en i i e. A a b ine ne m elf, I kn h d n n hei ha nche in gani a i n a e. Man ill ha e he nece i find m ne ickl j i e. B if e e back f m hi ni a he han lean f a d, he e i n d b ha m e hle fi - b e ed f lk ill e f a d and ca i ali e and end i alling back a d f m he eci ice ha e e e j c ming . A Na mi Kline ha iced f e en l , he e a e man eal h e le f h m fi ee ing f m a c i i i n a all blema ic. Righ n , he ime i igh f a i i e, emic, h man-cen ed change like e' e ne e een bef e. S a he han all ing gani a i n na back hei e i ha e, e h ld be hel ing gani a i n ake ha e e i l n een and ill a he hea f he gani a i n a highe de e ha ec gni e he im ance f h man and he en i nmen , n im l fi ee ing. S ha d e hi all mean f ? F me f , he e' g ing be a na al endenc a a ime like hi im l an hel e , h nke d n, ne' head in he and and ai f me ne el e k hi . Ma be a me ini n i n' an ed ha hi ha im lica i n ab e ne' a g ade. Ma be hink ha de ign d e n' ac all ha e a le la , lea e i he MBA , he a egi , he e ec i e , and he acc n an k i . If lea e i h e e e and a i nali , d n' be i ed he e he ake . F he inclina i n migh be c finge and h e ne da e'll ake and hing ill ha e magicall na ed back he a he e e. B a ell a eall n being eali ic f man f a e b ine e and ind ie , a e hea d in he fi half f m alk, im l e ning he ld b ine a al babl i n' ac all ha de i able f man ind ie .
12. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 174 S , f he emainde f hi alk, I an ha e me idea ab hing hich and gani a i n h ld be d ing a a ime like hi . The e a en' nece a il e en ial, and h ef ll me f a e al ead d ing he e hing . Ac i n ne, be a f he c n e a i n. I hink i ' e en ial ha h man-cen ed de ign i a ke a f hi a egic gani a i nal c n e a i n. We need belie e he e i a legi imac in al e in being a f hi . A a ime hen e i f deba e, a eg need be edefined and b ine m del need be e h gh , i i e en ial en e ha hing he han a na -minded elf-in e e a e being c n ide ed b deci i n-make . O gani a i n h ld figh hi na al endenc ge hei m eni e le in he m, l ck he d , h a a he ke and le hei c llec i e e e i e hi . Thi i a icked blem in l ing c m le ada i e, in e c nnec ed em , ne need hink big, ee he c nnec i n be een hing , nde and diffe en e ec i e and e e imen all and e ha fail inf m a c e f ac i n. And h man-cen ed, em a h b ilding, c llab a i e and i e a i e a ach i eci el ha i m e i ed a a ime like hi . S me f n' ha e he e e ience f a l ing el e he e e f gani a i nal challenge , b belie e me, he e ac ame ce ha e e de ign be e c me e e ience can e all a l he e e f challenge . The ma e iali f ha e' e de igning and ma be h e' e de igning f i hif ing b e d n' need change he a ha e k. C de igning i h he , making hing angible and eal, hinking ide f il and eeing he bigge ic e, ing and e ing, challenging a m i n , all f he e a e c e a ec f he mind e ha a e e i ed and he mind e ha a e c mm n in e e imen
13. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 175 h i ma be adi i nall gani a i nal a egi ing. The ake a e high f gani a i n lea e hi hei e e c me i h e e l i n . O gani a i n need be emb acing c llab a i e de ign a ache hel a h gh hi . S , if gani a i n i i ing n i hand i if a egi ing i g ing n in an i e i h a c llab a i e de ign ce , e ne i ge n he f n f and make a ca e f he le de ign can la in hel ing gani a i n h gh hi . One need li e all kn ck n he d and ge in i ed in. Ra he han denig a ing he al e ha e e imen in he m ha e, a he han ing la d i e hem, I ld ngl enc age em a hi e i h hem. The leade f an gani a i n i in a e f l i i n a he be f ime , a ime f c i i like hi am lifie he c nce n . One need b ild c edibili and h h de ign a ache can hel gani a i n na iga e h gh challenge like hi . S if d n' ha e n ie ha e ab h b ild c edibili , e Meld' e he ha ead ab in b k ainable ac ice a he c e f deci i n making, c ea e h man-cen ed lic ac g e nmen . The li g e n in e m f he e f hing ha de ign ha al ead been ed f . De ign can and h ld ha e ignifican le in hel ing gani a i n na iga e eci el he e f challenge hich he ' e facing. Ac i n , edefining gani a i nal e. The endenc f man gani a i n a a ime like hi i likel be highl ac ical. H d e n hi hi a nd and ickl ? The e a e likel be e a i nal fi e ha need be h gh , l line ha a e c . S ac ical eff ill be nece a b i h ld n be all c n ming. If e emba k el n ac ical endea i h gi ing el e he ni
14. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 176 and e i n he bigge h , and hi i an ni mi ed. A I men i ned in he fi half f m alk, he e i a di inc end a d gani a i n e-e al a ing he e f he gani a i n. If e im l he fi e and ac icall ge l line fl ing, he e i a di inc i k e'll hel he gani a i n hif back an m ded gani a i nal e. Finding a eal gani a i nal e i im le a , ha de im lemen and ill be im ible cceed i h . And ha ' eall g d i e can a d ing hi n , e d n' need ai n il e' e ide f l ckd n enable hi cc . S e h ld be e i ning h d e hi gani a i n e i ? Wha e d e e e f c me ? The im le a find hi e i a k el e ha i i ha e d f h e ide gani a i n, e en be e ill, g and a k h e indi id al . A g d e ill c nnec he hea and head, i ' b h a i nal and em i nal. T icall , find ha gani a i n i h a ell-defined e, ha he li e e ing he need f e le ide he gani a i n, he ' e highl cce f l b ine e . F ea , e' e imi ed and ee ed efficiencie f ce e . We' e bec me lean b in man ca e he e i n' an m e fac di ca d. The ch ch f finance ha bec me he e f man high file gani a i n . Wi h a highe de e, a n h a g ide b , i i im ible f an gani a i n ac all na iga e a be e lace. Ac i n h ee, i li e he e. The eal challenge i n' im l c ea ing an gani a i nal e, he challenge i in aligning he gani a i n li e b ha e. Af e all, man gani a i n ha e a g ea gani a i nal e, i ' j me a h icall ga he ing d me he e. The e i n e need be a king a e h h ld aff ac
15. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 177 b ing hi e life in a ange f diffe en cena i ? And hen d aff ac all ac in ha a ha i aligned e? If he d n' ma ch h migh e enc age aff e hibi beha i aligned e? Ra he han a -d n di ec i e, hi i be achie ed h gh c llab a i e e l a i n. H migh e b ing hi e life in hi cena i ? T li e he gani a i nal e, gani a i n need n nl define ha ha e i b al b ild he caff lding enc age aff li e ha e and change he a ha e k a nd he e. Val e need be defined and a cia ed beha i need be iden ified and enc aged and c ciall , a man f he e i eake ha e aid, mind e need be hif ed h e ne al e . And all f he e hing need be einf ced b he gani a i n. Thi i n' ea , and i i n' ick. I ' n fficien f meb d eni im l ba k he ne e and demand ha e c m l . Ne beha i need be n ed and e a ded. Old beha i need be ec gni ed and di c aged and he an ie and en ial a im ac f all indi id al al need be ec gni ed. Thi can be a dee l c nf ing and n e ling ime f aff. F hi be a cce , he al need be aken n a j ne . Mind e need be changed, n im l ne le be im ed. An im an ac i i kee an gani a i n n ack i b ild a egic em a h . Ac i n 4, b ild a egic em a h . F l ng, if em a h and in igh a en' al ed a all b an gani a i n, he ' e been e cl i el c nd c ed b mall eam f e hn g a he h ha e in igh in jec eam and al h gh hi ha g ea al e f he jec g am ha ecei e h e in igh , i ' f en ela i el ac ical in i na e. The in igh a el li e be nd he jec ee life ide he jec eam. A I aid, I'm an imi , I gen inel belie e ha e le h make
16. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 178 bad deci i n ch a he ne e a in he Ha ne al c mmi i n, a en' , n he h le, e il. I gene all belie e he ' e n j a a e f he h man and en i nmen al im ac f hei deci i n . Thei deci i n a e ba ed n iabili and fea ibili , a i nal n mbe -ba ed deci i n beca e ha ' he da a ha he ha e a ailable hem. And hi imi m ha I ha e he e a ea be b ne b he eac i n ha di ec had he al c mmi i n. When e en ed i h he in igh ab he im ac hi ha had n e le, m ec iled in h e eali ie f he i a i n. S me f he ie make an g in he c ne and ee and me f he m lne able e le ha e been affec ed. We need eall n ick he c l al i e ha ha e g hi in , he e e le h hei da - -da li e ld ee hem el e a abiding b a e f m al inci le , hen a k h le h e inci le lide. F m ide he financial ec , I'm hea ened e e a Meld ha e een imila e am le f e ec i e and b a d make ignifican l diffe en deci i n hen e en ed i h ali a i e in igh . When e en ed i h he ichne f in igh aff ded b e f e ea ch, man eni e le a e a alled a he deci i n ha he e e ab ign ff n and a a c n e ence, e' e een change in e m f he deci i n being made. Deci i n make a en' n he h le e il. M d n' inhe en l an d hing h e le b hei le d e n' adi i nall aff d hem he e f acce ali a i e in igh ha d e . I ' fa ea ie make m e balanced, be e deci i n if ha e m e nded da a n hich d a . In m gani a i n , he m eni ge he m e di anced bec me f m nde anding ha ' eall g ing n. Y ge all he n mbe and da a in he ld b d n' ge ha in igh and hi
17. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 179 em a h g a h g be een ha ' eall g ing n and he eni deci i n making. E en gani a i n ha eg la l d h man-cen ed de ign e ea ch in he need and e e ience f e le, he eld m ha e he e in igh i h he m eni deci i n-make in ide he gani a i n. O if he d , i ' m icall f c ed n in igh ecificall ab ne hing a he han adding al e a bigge ic e nde anding. S , an ea and im ac f l hing can d ela i el ickl if d e ea ch i ab ha ing he mma ie f in igh i h an a dience be nd immedia e jec eam. Hel ing cl e hi ga be een c me and f n line aff and he m eni deci i n- make . A a e i eake ha aid, he challenge can f en be ime f he e indi id al . O m eni deci i n-make a en' e ac l ime ich, making ime ead a l ng c me in igh e i h gh e en a i n can be limi ed and i e d . And adi i nal a in hich he e leade and e ec i e e e ience he f n line can ei he been c nf n a i nal highl aged. Man ill hink ha hei ni e e mell f f e h ain ill hea ch i i l hen he i i he f n line he a e di c aged f m d ing again. C me in igh ha been b iled d n a c le f lled e and/ a n mbe , c me a i fac i n i 0.1. Thi ma ick a c me b in ide he gani a i n b i ck an eal in igh and nde anding em a h f m ha i eall g ing n. The ha e n abili e ha he ' e e en ed i h ac all make be e deci i n . S , he aim f a a egic em a h g am i em e hi em a h ga . I i en e ha leade hi kn ha ' eall g ing n. The e a e man f m hi can ake, I n' g in all f hem. The
18. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 180 cha ac e i ic a e ha i cc eg la l , ha he ' e a na al a ible, ha he ' e b ad and en in hei c e and ha he e' an ni f ac i e li ening. Thi i n' a ime f he eni indi id al j if defend hei ac i n . S , kn , hi c ld be c n e al e ea ch i al c n e al e ea ch a me f ma ha e been e e iencing like me. Vi i ing c n ac cen e and ge ing ha en e f ha ' eall g ing n beca e c n ac cen e he e a e i e l dl , f en. O a e l me a in igh e , a king eam di il ha d n and ide a na h ecificall eni a dience . O gani a i nal ec em ma hich a e di inc and diffe en and I ill c me n hi in a m men f m c me j ne ma , me hing ha ell he bigge ic e nde anding a he han j b ild he nde anding f c me h gh ne f m f in e ac i n. O if ime d e n' all f an f h e hing , hen d c men a film, me hing b ing he ichne f he f n line back he head ffice. The e hing ill c ea e fe ile g nd f a diffe en , m e h man- cen ed c l e fl i h in ide he gani a i n. S ac i n 5 i hel ing e le ee he bigge ic e. A e e a i nali e he e ne a f being, i ' im an ha e d n' li back ld il a f king. M il end in c m e i i n and d f nc i n a he han bec ming a eng h. Si e and di e i ac all f en bec me a eakne f an gani a i n. In ecen ea , e' e een l like c me j ne ma bec me ad ed hel gani a i n nde and c me e e ience and a m ch a I l e c me j ne ma , I'm ligh l addened ee gani a i n ha e beg n c e hem el e b c me j ne and i bec me a ne f m f il ing. Wha i e i ed a gmen hi i an ec em ie , a e ec i e hich an cend he il , ha e e he l k like and
19. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 181 ide en gh gl e bind he gani a i n ge he f m a egic deci i n making. T ai e ma i a nd he c nnec edne f hing and e e ience f he . T c ea e g ea e in igh and nde anding, all f he e hing h ld lead be e , m e nded deci i n . S a Meld, e d hing like gani a i nal ec em ma l k a na h f ha ' c en l g ing n ha e le can ge an nde anding f he big ic e ge he , im an l ge he . We' e al a ed d ing hing like e n ible leade hi , deci i n making l and g am and he e m eam eflec n hing f ignificance, he hing ab he gani a i n, he h man ealm ic he h ld be hinking ab . We' e n ing make deci i n f hem, e' e n ing e lace he adi i nal deci i n-make , e c me in eace, e' e n a h ea . We' e imi ic ha he e e le an make be e deci i n and ill make be e deci i n if e gi e hem he da a, l and m d ha . Thi ma nd e ibl ideali ic and e ha i i in ide me gani a i n b belie e me i can, and d e k. We' e g en ea f e e ience d ing hi e f k. O gani a i n can change and m need . Finall , ge a ed n . The h i ha can ge a ed i h all f he e hing ha I' e ken ab igh n . Y d n' need ai n il e' e back in he ffice d hi ff. In fac , i e he c n a . De ign k need g n igh n , b h f eme gence f m l ckd n and c ea ing e i i n f ha e an e-eme ge in . The e hing need be c n ci l e l ed and de igned. Bef e e all ge a ed bef e all hi COVID i a i n g a ed, e e e d if ing a d ec gni i n ha gani a i n can be be e hing and ha e a de igne ha e a le la in infl encing
20. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 182 ha ha l k like. Ra he han n bec ming a i e, e need ake hi a an ni accele a e hi an i i n. Ra he han enabling h - e m nece i ie nce again mie h man cen edne and end i alling back a d , e need c nfiden l e f a d. N i he ime d ble d n, n i he ime f ll h gh n all he enc aging n i e ha e' e hea d e he la fe ea . I'm an imi , I eall belie e hi can ha en b I'm al a agma ic e n. I didn' ea and babl d n' ha e e le a king ge in l ed in hi . H ef ll I' e c n inced ha he e i an ni he e. Sa ah S ke like e Jimi Hend ick , I'll g f D lan all he ime. A bleak a hi ecen ime ha been, he da ke h i j bef e he da n. If e g ab i , he e' an ni iece ge he he a i f agmen I' e de c ibed and f a de ign leade la an im an le in hel ing c ea e be e gani a i n . I i h all he be f l ck i h ha endea and I'm e ha lend Meld' e e i e in hel ing gani a i n i h he e an i i n . O gani a i n can be be e , he e a e hing ha make a m e i i e im ac n e le and lane . O gani a i n can ha e a e he han g h f g h' ake ing make m ne . Le ' e h man-cen ed kill hel b ild be e gani a i n . M name' Iain. I l k f a d hea ing f m me f beca e hi ha been i e a ei d e e ience. Thank . STEVE BATY: Thank e m ch, Iain. Tha a fab l . Thank . A eall nice a a he da . I'm j checking, e d n' ha e an e i n ed and gi en ha i ' 5:10 I'm g ing le ff he h k and n a k a e i n.
21. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 183 IAIN BARKER: Y ' e a nde f l man, S e e. If I a g ing an e ne hing, ha e e he e i n a ha I ld a ead b k like D ghn Ec n mic . We can change e ec i e f ha gani a i n i . We d n' need be a i e in hi , e can ge n he f n f and gani a i n need igh n hel hem change. STEVE BATY: I hink i emind he igh a he beginning f he da , Z e made he in ha fi h ld be he f el, n he e. I h ldn' be he in f he gani a i n. I h ld be he hing ha hel d me hing el e. And, kn , if i i he nl hing ha e eem ca e ab , hen ha ' a d f nc i n a he han a g d hing. The ec nd hing ha I ld a i ha e a e in need f leade hi igh n . We can l k he lead and h e ha he d in a a ha e a e ha i h e can ide ha leade hi el e . And e can in lace he kind f gani a i n , he kind f cie , he kind f c mm ni ha ac all eflec be e he e i i ha e an be a a cie and a c mm ni and he e i i ha e i h head. IAIN BARKER: Ab l el . The nl hing I ld add ha i bef e all f hi g a ed, ha ' eci el he di ec i n e e e g ing in e l l and e need be ca ef l ha e d n' g back a d fi e ea en ea in he deci i n and ac i n ha e ake n and e he ne i 12 m n h . STEVE BATY: Y can ee he en ial f ha ha en. I'm n e, kn , f he e e le' a en i n ha been b he e n a in ed he Fede al G e nmen ' COVID e n e ec e
22. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 184 c mmi i n i a f me mining e ec i e. Y can - IAIN BARKER: I nde h ha ' g ing k ? STEVE BATY: Y can edic h ha ' g ing k . Y can ee he e hei head' g ing be. Y can ee he f hing he ' e g ing m ne in and i ill c me i h he man a f e need e a he ec n m and e need ge e le back in k and he e be e ge hem back in he k han, h, mining. Le ' ge back in digging c al f he g nd. Le ' in e in c al-fi ed e me hing, a he han aking ha e ame ni and a ing n , le ' in e in me hing like g eening he A alian ec n m . Le ' in e in me hing like ene able ene g . Le ' in e in me hing like a ca b n - a ne e ec n m . Le ' in e in h e f hing beca e h e hing ac all d ce m e j b . The ac all al ha e he benefi f e ing f he kind f f e e an be eeing in ead f ing i a an ni m ne in he cke f adi i nal ind ie ha e eall ld like ee he end f. I'm g ing le g , Iain. Thank , ha a a e me. I'll ge ha ing de k . The e e g . Li en, hank . Thank , e e ne, f a ici a i n h gh he da . I b ing he end f he c nfe ence nce again. I men i ned a m men ag , b n e ee ni f - like n i he ime d ing hi e i d f c i i he e e eall d need ee leade hi . We ha e hea d n me ime e he la i eigh eek , in a ic la , ha e' e eeing a lack f leade hi c e leade hi . We' e ce ainl eeing cha ic e n e f m c n ie like Ame ica he e he admini a i n eem hellben n making hing e a he han be e .