UXINDIA17 - Effective Design Ops for a successful Enterprise Product Development

Effective Design Ops for a successful Enterprise Product Development

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2. Effective DesOps for successful Enterprise Product Development © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved.
3. PERFECT SETTING FOR DESIGN? © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved.
4. In TCS - Product Experience (PX) CoE, we serve 40 verticals ranging from Healthcare, Retail, eCommerce, Transport, Insurance and more. We are responsible for guiding and enhancing the user experience of these products, as well as quality control. 5 to 30 + in 5 years | Multi discipline + Multi skilled + Cross located © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. Customer Experience [CX] User Experience [UX] Information Visualization [IV] User Assistance [UA] OFFERINGS ABOUT US
5. Disjointed components that did not facilitate reuse Decay in UI quality, once designs moved to engineering team Minimum documentation and specifications 1 2 3 © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. OUR SHARE OF PROBLEMS
6. © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. How best can we… Q1 Listen to our partners in development and engineering? Q2 Build awareness, educate and adapt ourselves and cross-functional teams? QUESTIONS WE STARTED WITH Measure success? Q4 Blend design processes in operations? Q3
7. DevOps is a collaborative working relationship between Development and IT Operations, resulting in the fast flow of planned work while increasing the reliability, stability, resilience of the production environment. © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. DevOps – PARALLELS AND LESSONS Etsy Facebook Google Amazon Twitter Netflix
8. © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. To unify our design language and empower designers and engineers, to accelerate the design and development operations. DesOps – DESIGN OPERATIONS Design Operations is NOT Design Project Management DesOps Optimization Reusability Design Operations Systemization
9. THE PIECES OF DesOps DESIGN OPERATIONS Baseline design framework Assets and standards Tools and accelerators Objective quality assessment Audits and UX compliance Compatible , Accessible and Reusable code snippets Estimation model, Approvals and Sign-offs templates, UI Patterns Learning Collaboration Self-sufficiency Agile / Waterfall / DevOps CSATs / RCAs Software Inventory Onboarding, Training and Enablement, Team Engagements New emerging areas Goal-oriented research practices Future foundation © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved.
10. THE PIECES OF DesOps DESIGN OPERATIONS Baseline design framework Assets and standards Tools and accelerators © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved.
11. STRUCTURE OF A DESIGN SYSTEM © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. Design Language Color Palettes Typography Layout Grids Iconography Interaction Patterns Modules Components Microinteractions Code Snippets Knowledge Base Best Practices Guidelines Checklists Content
13. DESIGN SYSTEMS
14. © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. TO SUM IT UP… Strategic vision – Evaluate organizational culture with a focus on goals, processes, people, and R&I operations. 1 4 Craft staged plan - Achieve measurable time-bound goals with evaluating new directions. 5 Continuous learning - Share openly, measure continuously and adjust accordingly 3 Agreement on common design system- with design standards, guidelines, reusable code-assets etc. 2 Missing pieces - Identify areas of lack of alignment between partners in business, design, and engineering.
15. Thank you Hetal Jani hetal.jani@tcs.com TCS - PRODUCT EXPERIENCE CoE © Copyright 2017, Tata Consultancy Services Limited. All Rights Reserved. Dave Malouf, What is design operations and why should you care? https://medium.com/designer-hangout/what-is-design-operations-and-why-should-you-care-b72f02b47761 Airnb Case Study, DesignOps at Airbnb https://airbnb.design/designops-airbnb/ Kai Brunner, 13 UX principles from an IT and DevOps perspective https://techbeacon.com/13-ux-principles-it-devops-perspective Annelise Schoups, DesignOps: Equipping Design Teams for Success http://blog.mural.co/2017/03/11/designops-equipping-design-teams-for-success Marcin Treder, Design Systems Sprint 0: The Silver Bullet of Product Development. https://medium.com/@marcintreder/design-systems-sprint-0-the-silver-bullet-of-product-development- 8c0ed83bf00d Read More…