[Vonage] Introducing Conversations

From: Vonage Campus event, October 2019

Communication nowadays has many faces, many forms, and many channels. Your customers are everywhere, using SMS, phone calls, apps, and social media - and you want to walk with them wherever they go, whilst maintaining a seamless meaningful relationship. Sounds like a challenge?

This session introduces Nexmo Conversations - an omnichannel API and suite of SDKs that gather all your customers' communication events into one coherent journey.

With a few lines of code, you can enable your mobile and web applications with additional channels and functionality that allow you to engage in meaningful conversations with your users. You’ll learn how to use Nexmo’s robust platform to integrate messages, realtime voice or other custom channels of your choice, all of which contribute to superior customer experience!

Transcript

1. Introducing Conversations Creating Engaging Customer Journeys Britt Barak, Product Manager, Vonage
3. Conversations
4. Conversation
5. Conversation member member member member member member member member member member
6. Conversation member member member member member member member member member member
7. Conversation Event Event Event Event Event Event Event Event
8. Conversation Mustafa sent: Payment sent Chen joined Manger joined Call started Manos muted Email read Assaf: “Hi !” Audio enabled
9. Client SDK Conversation Conversation API Mustafa sent: Payment sent Chen joined Manger joined Call started Manos muted Email read Assaf: “Hi !” Audio enabled JavaScript Android iOS
10. Nexmo Conversations 1 Context Omni-Channel Robust
11. Nexmo Conversations 1 Context Omni-Channel Robust
12. Omni-Channel Voice
13. (With Nexmo Voice API) Omni-Channel Voice IP PSTN SIP Websocket VBC extension
14. Omni-Channel Messaging Voice Text Images Chat features
15. Omni-Channel Messaging Voice Video 
 (coming soon)
16. Omni-Channel Messaging Voice Video 
 (coming soon) Nexmo Client SDKs Conversation API
17. • conversation = new Conversation() • conversation.join(username) • conversation.sendText(“Hello!”) • conversation.sendImage(imageFile) • conversation.media.enable() • media.mute(true)
18. Conversations 1 Context Omni-channel Robust
19. Robust Model Chat Voice Video 
 (coming soon) Nexmo Client SDKs Conversation API
20. Robust Model Chat Voice Video 
 (coming soon) Nexmo Client SDKs Conversation API Voice API
21. Robust Model Chat Voice Video 
 (coming soon) SMS WhatsApp WeChat ? Nexmo Client SDKs Conversation API
22. WeChat channel Custom
23. Your client application
24. { "type":"custom:wechat:message", "body":{ "to": to_wechat_user, "from":from_wechat_user, "content":my_message, “direction":"outbound" } } Your client application
25. conversation. sendCustomEvent(event) Your client application Client SDK
26. POST /conversations/ $CONVERSATION_ID/events Your client application Client SDK Conversation API
27. Your backend (middleware) Your client application Client SDK Conversation API
28. Your backend (middleware) Your client application Client SDK Conversation API WeChat service
29. Your backend (middleware) Your client application Client SDK Conversation API WeChat client application WeChat service
30. Your backend (middleware) Your client application Client SDK Conversation API WeChat client application WeChat service
31. Your backend (middleware) Your client application Client SDK Conversation API Other client application Other service
32. Email channel Custom
33. Your backend (middleware) Your client application Client SDK Conversation API Sendinblue service Email application
34. Conversations 1 Context Omni-channel Robust
35. 1 Context Chat Voice Video 
 (coming soon) Nexmo Client SDKs Conversation API Custom
36. Jurgo Pizza
37. Jurgo Pizza From: Jurgo Pizza - - - NEW! Buy 1 Get 1 Free! jur.go/promo - - -
38. Conversation Jurgo Pizza Jurgo Pizza App Order Redeem offer 1+1 Deliver: home time: 7pm
39. Conversation § Jurgo Pizza “Change address please!”
40. Conversation Jurgo Pizza Receipt Thank you for your order! ❤ Jurgo Pizza
41. Conversation Jurgo Pizza Jurgo Pizza Bot : “Hi, Britt! Order the same?”
42. Conversation Jurgo Pizza
43. Conversation Data Campaign performance User preferences Agents analytics AI Sentiment analysis Suggestions models ………………… Events Messages Order history Calls
44. Conversations 1 Context Omni-channel Robust
45. Conversation API is in BETA
46. •Conversation API Docs •Nexmo Client SDK Docs Learn More developer.nexmo.com Conversation API is in BETA Guides & Use Cases: •Contact Center •Support system •Market place •Custom Emails •Custom Messages •Click to call
47. •Here for feedback! •Always at our community slack! Would to hear from you! Conversation API is in BETA
48. Thank you! @BrittBarak britt.barak@vonage.com