[Vonage] Introducing Conversations

[Vonage] Introducing Conversations

From: Vonage Campus event, October 2019

Communication nowadays has many faces, many forms, and many channels. Your customers are everywhere, using SMS, phone calls, apps, and social media - and you want to walk with them wherever they go, whilst maintaining a seamless meaningful relationship. Sounds like a challenge?

This session introduces Nexmo Conversations - an omnichannel API and suite of SDKs that gather all your customers' communication events into one coherent journey.

With a few lines of code, you can enable your mobile and web applications with additional channels and functionality that allow you to engage in meaningful conversations with your users. You’ll learn how to use Nexmo’s robust platform to integrate messages, realtime voice or other custom channels of your choice, all of which contribute to superior customer experience!

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Britt Barak

October 30, 2019
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Transcript

  1. Introducing Conversations Creating Engaging Customer Journeys Britt Barak, Product Manager,

    Vonage
  2. None
  3. Conversations

  4. Conversation

  5. Conversation member member member member member member member member member

    member
  6. Conversation member member member member member member member member member

    member
  7. Conversation Event Event Event Event Event Event Event Event

  8. Conversation Mustafa sent: Payment sent Chen joined Manger joined Call

    started Manos muted Email read Assaf: “Hi !” Audio enabled
  9. Client SDK Conversation Conversation API Mustafa sent: Payment sent Chen

    joined Manger joined Call started Manos muted Email read Assaf: “Hi !” Audio enabled JavaScript Android iOS
  10. Nexmo Conversations 1 Context Omni-Channel Robust

  11. Nexmo Conversations 1 Context Omni-Channel Robust

  12. Omni-Channel Voice

  13. (With Nexmo Voice API) Omni-Channel Voice IP PSTN SIP Websocket

    VBC extension
  14. Omni-Channel Messaging Voice Text Images Chat features

  15. Omni-Channel Messaging Voice Video 
 (coming soon)

  16. Omni-Channel Messaging Voice Video 
 (coming soon) Nexmo Client SDKs

    Conversation API
  17. • conversation = new Conversation() • conversation.join(username) • conversation.sendText(“Hello!”) •

    conversation.sendImage(imageFile) • conversation.media.enable() • media.mute(true)
  18. Conversations 1 Context Omni-channel Robust

  19. Robust Model Chat Voice Video 
 (coming soon) Nexmo Client

    SDKs Conversation API
  20. Robust Model Chat Voice Video 
 (coming soon) Nexmo Client

    SDKs Conversation API Voice API
  21. Robust Model Chat Voice Video 
 (coming soon) SMS WhatsApp

    WeChat ? Nexmo Client SDKs Conversation API
  22. WeChat channel Custom

  23. Your client application

  24. { "type":"custom:wechat:message", "body":{ "to": to_wechat_user, "from":from_wechat_user, "content":my_message, “direction":"outbound" } }

    Your client application
  25. conversation. sendCustomEvent(event) Your client application Client SDK

  26. POST /conversations/ $CONVERSATION_ID/events Your client application Client SDK Conversation API

  27. Your backend (middleware) Your client application Client SDK Conversation API

  28. Your backend (middleware) Your client application Client SDK Conversation API

    WeChat service
  29. Your backend (middleware) Your client application Client SDK Conversation API

    WeChat client application WeChat service
  30. Your backend (middleware) Your client application Client SDK Conversation API

    WeChat client application WeChat service
  31. Your backend (middleware) Your client application Client SDK Conversation API

    Other client application Other service
  32. Email channel Custom

  33. Your backend (middleware) Your client application Client SDK Conversation API

    Sendinblue service Email application
  34. Conversations 1 Context Omni-channel Robust

  35. 1 Context Chat Voice Video 
 (coming soon) Nexmo Client

    SDKs Conversation API Custom
  36. Jurgo Pizza

  37. Jurgo Pizza From: Jurgo Pizza - - - NEW! Buy

    1 Get 1 Free! jur.go/promo - - -
  38. Conversation Jurgo Pizza Jurgo Pizza App Order Redeem offer 1+1

    Deliver: home time: 7pm
  39. Conversation § Jurgo Pizza “Change address please!”

  40. Conversation Jurgo Pizza Receipt Thank you for your order! ❤

    Jurgo Pizza
  41. Conversation Jurgo Pizza Jurgo Pizza Bot : “Hi, Britt! Order

    the same?”
  42. Conversation Jurgo Pizza

  43. Conversation Data Campaign performance User preferences Agents analytics AI Sentiment

    analysis Suggestions models ………………… Events Messages Order history Calls
  44. Conversations 1 Context Omni-channel Robust

  45. Conversation API is in BETA

  46. •Conversation API Docs •Nexmo Client SDK Docs Learn More developer.nexmo.com

    Conversation API is in BETA Guides & Use Cases: •Contact Center •Support system •Market place •Custom Emails •Custom Messages •Click to call
  47. •Here for feedback! •Always at our community slack! Would to

    hear from you! Conversation API is in BETA
  48. Thank you! @BrittBarak britt.barak@vonage.com