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[Vonage] Introducing Conversations

Britt Barak
October 30, 2019

[Vonage] Introducing Conversations

From: Vonage Campus event, October 2019

Communication nowadays has many faces, many forms, and many channels. Your customers are everywhere, using SMS, phone calls, apps, and social media - and you want to walk with them wherever they go, whilst maintaining a seamless meaningful relationship. Sounds like a challenge?

This session introduces Nexmo Conversations - an omnichannel API and suite of SDKs that gather all your customers' communication events into one coherent journey.

With a few lines of code, you can enable your mobile and web applications with additional channels and functionality that allow you to engage in meaningful conversations with your users. You’ll learn how to use Nexmo’s robust platform to integrate messages, realtime voice or other custom channels of your choice, all of which contribute to superior customer experience!

Britt Barak

October 30, 2019
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  1. Conversation Mustafa sent: Payment sent Chen joined Manger joined Call

    started Manos muted Email read Assaf: “Hi !” Audio enabled
  2. Client SDK Conversation Conversation API Mustafa sent: Payment sent Chen

    joined Manger joined Call started Manos muted Email read Assaf: “Hi !” Audio enabled JavaScript Android iOS
  3. • conversation = new Conversation() • conversation.join(username) • conversation.sendText(“Hello!”) •

    conversation.sendImage(imageFile) • conversation.media.enable() • media.mute(true)
  4. Robust Model Chat Voice Video 
 (coming soon) SMS WhatsApp

    WeChat ? Nexmo Client SDKs Conversation API
  5. Jurgo Pizza From: Jurgo Pizza - - - NEW! Buy

    1 Get 1 Free! jur.go/promo - - -
  6. Conversation Data Campaign performance User preferences Agents analytics AI Sentiment

    analysis Suggestions models ………………… Events Messages Order history Calls
  7. •Conversation API Docs •Nexmo Client SDK Docs Learn More developer.nexmo.com

    Conversation API is in BETA Guides & Use Cases: •Contact Center •Support system •Market place •Custom Emails •Custom Messages •Click to call
  8. •Here for feedback! •Always at our community slack! Would to

    hear from you! Conversation API is in BETA