What are they really saying: reading body language

Slides from my presentation (without videos).

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1. Reading  body  language  to  see  what   people  are  really  thinking   Dr.  Charles  (Chuck)  Suscheck   chuck@suscheck.com  
4. Create  Baseline  in  Context   Probe  and  Observe   Analyze  Results   Baseline  Normalcy   Baseline  Stress   Cluster  Analysis   Congruence  Analysis   Mentally  Record  
5. Create  Baseline  in  Context   Baseline  Normalcy   Observe  Face   Observe  Body   Observe  Behavior   Observe  Voice   Baseline  Stress   Observe  Face   Observe  Body   Observe  Behavior   Observe  Voice   Create  Baseline  in  Context   Probe  and  Observe   Analyze  Results  
10. Baseline the Body
16. Hands
22. Tilt The  
23. Create  Baseline  in  Context   Probe  and  Observe   Analyze  Results   Probe  and  Observe   Mentally  Record   Observe  Face   Observe  Body   Observe  Behavior   Observe  Voice  
28. Create  Baseline  in  Context   Probe  and  Observe   Analyze  Results   Analyze  Results   Cluster  Analysis   Observe  Face   Observe  Body   Observe  Behavior   Observe  Voice   Congruence  Analysis   Observe  Face   Observe  Body   Observe  Behavior   Observe  Voice  
29. Truth?   Exhibit  comfort   •  Quick  to  answer     •  Have  a  comfortable  posture  and  seem  to  be  at  ease  to  talk   about  the  topic   •  Talk  at  their  normal  speed,  without  rushing  or  feeling  the   need  to  pause  and  think  hard     •  Show  their  palms  and  have  a  generally  open  posture     •  Seem  to  be  happy  to  stay  on  a  topic  and  talk  about  it  as   required    
30. Lying?   Exhibit  discomfort   •  Spend  more  Rme  thinking  than  relying  on  memory  to  answer  quesRons     •  Are  more  likely  to  touch  their  body  as  they  are  stressed  and  anxious     •  Are  likely  to  have  less  eye  contact  (feeling  guilty)  or  more  eye  contact   (needing  to  over  compensate).     •  Appear  observant,  watching  you  closely  to  see  if  you  have  accepted  their   statements     •  May  unconsciously  adopt  a  defensive  body  posture  to  protect  themselves   •  May  talk  less  (to  give  less  detail)  or  talk  a  lot  more  (to  fill  the  gap  and   confuse)   •  May  use  more  frequent  filler  words  such  as  “Ah”  and  “Em”  while  thinking   •  Keep  repeaRng  quesRons  to  gain  Rme  so  they  can  think     •  Are  likely  to  use  long  pauses  to  force  the  other  person  to  talk     •  Are  likely  to  dodge  sensiRve  quesRons  and  aim  to  shiW  the  conversaRon  to   a  different  topic    
32. 7%   38%   55%  
34. Case Study
35. Create  Baseline  in  Context   Probe  and  Observe   Analyze  Results   Baseline  Normalcy   Baseline  Stress   Cluster  Analysis   Congruence  Analysis   Mentally  Record  
38. Eye  Direction When Thinking Audio     Remembered   (AR)   Audio     Imagined   (AI)   Visual     Imagined   (VI)   Touch  or   Feeling   (TF)   Internal   Dialog   (ID)   Visual     Remembered   (VR)   Straight  ahead  =   Accessing  informaRon  
39. Speakerdeck  -­‐   suscheck     Chuck  @   Suscheck.com     Paul  Eckman  :   Microexpressions     Secrets  of     body  language     By  History  channel      on  youtube