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32 Habits of Highly Effective Emailers: How to Make Your Emails More Productive and More Pleasant

32 Habits of Highly Effective Emailers: How to Make Your Emails More Productive and More Pleasant

The subject of email writing is important for a simple reason: Because every white-collar worker lives in his or her inbox.

At the same time, formal training in how to write an email is exceedingly rare. We’re just expected to know how to do it; everyone assumes we know every nuance. Which means we end up learning on the fly, through trial and lots of error.

That’s both regrettable and rectifiable. And that’s what we’re going to spend today doing: Mastering the medium of email.

Here’s an example: The savviest emailers know that email inherently lacks tone. By contrast, when face to face with someone, you can cross your arms, furrow your brow, lean in, or even just smile.

With email, you have only your written words. So it behooves you to add padding, pleasantries, an emoji — some kind of signal that clarifies your attitude. You need to establish the tone in which you’d like your message to be read.

In this workshop, I’ll teach you how to make your messages more productive and more pleasant. Among the topics we’ll cover:

• How to create tone (it has to do with something called “G.P.S.”)
• The two types of emails
• How to make your subject lines specific
• How to avoid the freeloader effect when emailing a group
• How to follow-up without being a pest
• The right way to C.C. someone
• How to handle an email that you’d prefer to ignore
• Why you should send emails when you’re angry
• Words that make you look passive-aggressive

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Jonathan Rick
PRO

April 29, 2018
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  1. 32 Habits of Highly Effective Emailers How to make your

    emails more productive and more pleasant. Jonathan Rick hi@jonathanrick.com (202) 596-1882
  2. None
  3. Some of the guidelines we’ll walk through today can be

    debated. And you may well disagree with something I say. That’s perfectly fine. How you email is a very personal matter. It’s informed by your personality, your office culture, and your boss. My goal is not to make you a robot, but to spark a few insights you hadn’t considered.
  4. None
  5. None
  6. 1. Email: Can’t Live With It, Can’t Live Without Complaining

    About It 2. Managers Wish Their Team Knew These 4 Truths About Email 3. Here Are 3 Easy Ways to Make Your Emails Friendlier 4. 6 Techniques the Smartest Emailers Swear By Agenda for Today’s Workshop on Email Etiquette
  7. 5. 7 Courtesies That Professionals Extend to Others 6. These

    3 Email Tricks Will Save You From Unending Frustration 7. 4 Fun Ways to Make Your Emails Stand Out 8. 3 Everyday Emails That Make You Sound Abrupt or Dismissive 9. 3 Rookie Mistakes We’ve All Made With Email Agenda for Today’s Workshop on Email Etiquette
  8. Email: Can’t Live With It, Can’t Live Without Complaining About

    It
  9. None
  10. None
  11. Reason #1 Thoughtfulness

  12. “Unlike instant messaging or video conferencing, email lets you take

    a step back and consider your thoughts — an unusual advantage in these harried times. It is a space for thoughtfulness, where it’s possible to stand out, to surprise people, to get attention.” —Sarah Begley
  13. Reason #2 Mobility

  14. “While the mobile web is a rusting scrapheap of unreadable

    text, broken advertisements, and janky layouts, normal emails look great on phones. They are super lightweight, so they download quickly over any kind of connection, and the tools to forward or otherwise deal with them are built natively into our mobile devices.” —Alexis Madrigal
  15. Reason #3 Accessibility

  16. “Anyone, no matter how tech savvy or unsavvy, can use

    email from any device, from wherever they are, all the time.” —Farhad Manjoo
  17. Reason #4 Lack of Spam

  18. “Spam, which once threatened to overrun our inboxes, has been

    made invisible by sophisticated email filtering. I received hundreds of spam emails yesterday, and yet I didn’t see a single one. At the same time, the culture of botty spam has spread to every other corner of the internet. I see spam comments on every website and spam Facebook pages and spam Twitter accounts every day.” —Alexis Madrigal
  19. Managers Wish Their Team Knew These 4 Truths About Email

  20. Managers Wish Their Team Knew These 4 Truths About Email

    1. Email is not always best.
  21. None
  22. 3

  23. Text Call Visit

  24. None
  25. None
  26. 1. Email is not always best. 2. BLUFing is a

    good thing. Managers Wish Their Team Knew These 4 Truths About Email
  27. BLUF Bottom Line Up Front

  28. None
  29. Greg and I recently met with Remy Munasifi, a popular

    YouTube producer who’s done work for free- market groups such as Reason T.V., the Tax Foundation, and Young Americans for Liberty. Remy has a knack for making tedious subjects (think: Taxes, the T.S.A., civil liberties) hilariously relatable. We asked Remy for his thoughts on Regulatory Reform Month, and he wrote up the attached proposal. We’d love to know what you think? Most People Do This Greg and I would like to pitch you the attached idea for Regulatory Reform Month. In short, we want to hire a popular YouTuber to create a video. By way of background, Remy is a popular YouTube producer who’s done work for free-market groups such as Reason T.V., the Tax Foundation, and Young Americans for Liberty. He has a knack for making tedious subjects (think: Taxes, the T.S.A., civil liberties) hilariously relatable. Smart People Do This
  30. Dear World’s Best Boss, Just F.Y.I., I thought you’d get

    a kick out of this cartoon, about burning your foot on a George Foreman mini-grill. Dear World’s Best Boss, Let me know when you’ll be in the right headspace to sign the timecards, purchase orders, and expense reports, so your loyal, hard-working Dunder Mifflinites can go home. Informational Emails Emails Informational Decisional
  31. 1. Email is not always best. 2. BLUFing is a

    good thing. 3. By default, email lacks tone. Managers Wish Their Team Knew These 4 Truths About Email
  32. None
  33. Clues Cues

  34. “If you don’t consciously insert tone into an email, a

    kind of universal default tone will not automatically be conveyed. Instead, the message written without regard to tone becomes a blank screen onto which the reader projects his own fears, prejudices, and anxieties.” —David Shipley and Will Schwalbe
  35. http://bitly.com/sendthisemail

  36. “Listening goes beyond just hearing what people say. It also

    means paying attention to how they say it.” —Kate Murphy
  37. Nonverbal 55% Vocal 38% Verbal 7%

  38. Hey Phyllis, Any chance you can cover for me on

    Friday? There’s a bottle of Scranton’s finest white wine in it for you… Jimbo Ok. Jim’s Question Phyllis’s Answer
  39. Managers Wish Their Team Knew These 4 Truths About Email

    1. Email is not always best. 2. BLUFing is a good thing. 3. By default, email lacks tone. 4. You can create tone by adding padding. This is the most important thing you need to know about email.
  40. Ok. Happy to help. What Phyllis Said What Phyllis Should

    Have Said
  41. “If you don’t want to sound disdainful in email, be

    about 50% nicer than you think you need to be.” —Nick Douglas
  42. Sure. What I Once Told a Client What I Should

    Have Said Sure! Sure thing!
  43. Karen, Please see me. Your Projector Supervisor, Jim Halpert Hi

    Karen, Whenever you get a chance — no rush — would you mind swinging by my cubicle? Thanks, J Bad Managers Do This Good Managers Do This
  44. None
  45. None
  46. Manners impede efficiency. You should always be aware of how

    others perceive you. Some People Think This Smart People Know This Counterargument #1
  47. It’s unrealistic to expect people to channel Emily Post every

    single time they click “Send.” Because of email’s lack of tone, you often need to be a little extra polite. Some People Think This Smart People Know This Counterargument #2
  48. None
  49. “You have to do email right. Emails are nothing less

    than written evidence of your organizational savvy.” —Suzy Welch
  50. None
  51. Meaning. What Words Convey What Emoji Convey Feeling.

  52. Here Are 3 Easy Ways to Make Your Emails Friendlier

  53. G.P .S.

  54. Here Are 3 Easy Ways to Make Your Emails Friendlier

    1. With a greeting.
  55. “Peter, What’s happening?” —Bill Lumbergh

  56. Ask #1 How’s the weekly H.R. report coming along? Ask

    #2 Toby, How’s the weekly H.R. report coming along?
  57. “A person’s name is to him or her the sweetest

    and most important sound in any language.” —Dale Carnegie
  58. Ask #1 How’s the weekly H.R. report coming along? Ask

    #3 Hi Toby, How’s the weekly H.R. report coming along? Ask #2 Toby, How’s the weekly H.R. report coming along?
  59. Ask #1 Hi Toby, How’s the weekly H.R. report coming

    along? Ask #3 Hi Toby: How’s the weekly H.R. report coming along? Ask #2 Hi Toby - How’s the weekly H.R. report coming along? , - :
  60. Here Are 3 Easy Ways to Make Your Emails Friendlier

    1. With a greeting. 2. With a pleasantry.
  61. I hope you’ve been staying warm during the frigid Scranton

    winter. Any fun costume ideas for Halloween? Whose party are you planning to go to: Angela’s, or Pam and Karen’s? 🎃 🎉
  62. “If you send me an email that begins, ‘I hope

    you’re doing well,’ I probably don’t know you.” —David Martosko
  63. Here Are 3 Easy Ways to Make Your Emails Friendlier

    1. With a greeting. 2. With a pleasantry. 3. With a sign-off.
  64. “Mmmkay” —Bill Lumbergh

  65. Talk soon. Let me know. Sound good? Best, Cheers, Sincerely,

    Good luck! Hope this helps.
  66. Adam M. Grant and Francesca Gino, “A Little Thanks Goes

    a Long Way: Explaining Why Gratitude Expressions Motivate Prosocial Behavior,” Journal of Personality and Social Psychology, 2010.
  67. None
  68. Thanks. Most People Do This Smart People Do This Thanks

    for saving Bandit! Thanks for helping me translate Michael-speak into English!
  69. 6 Techniques the Smartest Emailers Swear By

  70. 6 Techniques the Smartest Emailers Swear By 1. Make your

    subject line specific.
  71. Delivering World-Class Paper for Vance Refrigeration Did you fix the

    baler? Interesting Article About the Lackawanna River Introduction (Phyllis and Bob) Baler Interesting Article Introduction Proposal for Vance Refrigeration Smart People Do This Most People Do This
  72. Investment Opportunity: Athlead The Scranton White Pages just dumped its

    paper supplier! Your Reservation at Schrute Farms (12/11/20) TONIGHT: The Dundies! Whale Sighting! Your Reservation at Schrute Farms Dundie Awards Investment Opportunity Actually Specific Speciously Specific
  73. NEED YOUR INPUT: HR Survey Baby Shower at 4 PM

    – Response Requested Michael, For Your Review: Lunch Menu Quick question about Poor Richard’s happy hour Baby Shower at 4 PM Lunch Menu Happy Hour HR Survey Action-Oriented Actionless
  74. What if the subject line in an email you receive

    is vague?
  75. Most People Do This Smart People Do This Proposal RE:

    Proposal Subject: Subject: Proposal Status of D.M.I. Proposal? Subject: Subject:
  76. What if the topic changes as you exchange emails?

  77. 6 Techniques the Smartest Emailers Swear By 1. Make your

    subject line specific. 2. When emailing a group, tag and task people.
  78. From: H <hrod17@clintonemail.com>

  79. From: H <hrod17@clintonemail.com> Sent: Friday August 20, 2010 3:45 PM

    To: JilotyLC@state.gov; Russorv@state.gov; ValmoroLJ@state.gov Subject: Question
  80. From: H <hrod17@clintonemail.com> Sent: Friday August 20, 2010 3:45 PM

    To: JilotyLC@state.gov; Russorv@state.gov; ValmoroLJ@state.gov Subject: Question Can you find out for me what the N.P.R. stations I can hear on Long Island are? I lost the W.N.Y.C. signal halfway down the island can’t figure out from Google what the next stations are.
  81. From: H <hrod17@clintonemail.com> Sent: Saturday, August 21, 2010 6:41 PM

    To: JilotyLC@state.gov; Russorv@state.gov; ValmoroLJ@state.gov Subject: Re: Question Did any of this you get this?
  82. “When I send an email to one person, there’s a

    95% chance I’ll get a reply. When I send an email to 10 people, the response rate drops to 5%. When you add people, you drastically decrease exclusivity and make people feel they don’t need to read the email or do what you ask.” —Patrick Lencioni
  83. 0 2 4 6 8 10 12 0 20 40

    60 80 100 120 Number of Recipients Rate of Responses (%) The Freeloader Effect l
  84. Greetings Accountants, We gotta send the Sabre letter today. Please

    make sure it’s format- ted correctly, please proofread it, and please include the M&Ms. Greetings Accountants, We need to send the Sabre letter today. Angela, Please make sure it’s formatted correctly. Oscar, Please proofread it. Kevin, Please include the M&Ms. Most People Do This Smart People Do This
  85. Greetings Accountants, We need to send the Sabre letter today.

    @Angela, Please make sure it’s formatted correctly. @Oscar, Please proofread it. @Kevin, Please include the M&Ms. Greetings Accountants, We need to send the Sabre letter today. ANGELA, Please make sure it’s formatted correctly. OSCAR, Please proofread it. KEVIN, Please include the M&Ms. Smart People Do This Very Smart People Do This
  86. 6 Techniques the Smartest Emailers Swear By 1. Make your

    subject line specific. 2. When emailing a group, tag and task people. 3. Use B.C.C. sparingly.
  87. None
  88. 1. Mass Emails

  89. 1. Mass Emails 2. Introductions

  90. From: Nate To: Pam C.C. Dwight Subject: New Cutbacks Dear

    Office Administrator Beesly, Please direct all complaints about Scranton Business Park to the new building owner, Mr. Dwight Schrute. I’m copying him and will let you two take things from here.
  91. NATE, Thanks for connecting me with Dwight. DWIGHT, I understand

    you’re the new building owner. I’m the office administrator for Dunder Mifflin’s Scranton branch. Can we talk about the cutbacks you’ve recently instituted? NATE, Thanks for connecting me with Dwight. (I’m moving you to the B.C.C. field. In order to spare your inbox. DWIGHT, I understand you’re the new building owner. I’m the office administrator for Dunder Mifflin’s Scranton branch. Can we talk about the cutbacks you’ve recently instituted? Most People Do This Smart People Do This From: Pam To: Nate & Dwight Subject: New Cutbacks From: Pam To: Dwight B.C.C.: Nate Subject: New Cutbacks
  92. Fwd:

  93. 6 Techniques the Smartest Emailers Swear By 1. Make your

    subject line specific. 2. When emailing a group, tag and task people. 3. Use B.C.C. sparingly. 4. Embrace line breaks.
  94. Dear Mr. California, The search committee has three questions for

    you: How will your experience selling refinery equipment translate to our smaller scale here? I’m almost a little concerned that you might be overqualified. Do you think that you are? You are a man of great confidence. Could you speak a little more to that and what the role of confidence would be in a dialogue with a subordinate? Dear Mr. California, The search committee has three questions for you: How will your experience selling refinery equipment translate to our smaller scale here? I’m almost a little concerned that you might be overqualified. Do you think that you are? You are a man of great confidence. Could you speak a little more to that Most People Do This Smart People Do This
  95. 1. White Space

  96. 1. White Space 2. Capture Everything

  97. Dear Mr. California, The search committee has three questions for

    you: How will your experience selling refinery equipment translate to our smaller scale here? Youmight be overqualified. Do you think that you are? You are a man of great confidence. Could you speak a little more to that and what the role of confidence would be in a dialogue with a subordinate? Dear Mr. California, The search committee has three questions for you: 1. How will your experience selling refinery equipment translate to our smaller scale here? 2. You might be overqualified. Do you think that you are? 3. You are a man of great confidence. Could you speak a little more to that and what the role of confidence would be in a dialogue with a subordinate? Smart People Do This Smarter People Do This
  98. 1. Make your subject line specific. 2. When emailing a

    group, tag and task people. 3. Use B.C.C. sparingly. 4. Embrace line breaks. 5. Write emails when you’re angry. 6 Techniques the Smartest Emailers Swear By
  99. None
  100. “Never signed. Never sent.” —Abraham Lincoln

  101. Catharsis 1. Emotional

  102. Catharsis 1. Emotional 2. Strategic

  103. 1 Drafts Send to Self Versions 2 3

  104. 1. Make your subject line specific. 2. When emailing a

    group, tag and task people. 3. Use B.C.C. sparingly. 4. Embrace line breaks. 5. Write emails when you’re angry. 6. Use the “schedule-send” function. 6 Techniques the Smartest Emailers Swear By
  105. None
  106. None
  107. Let’s Recap How many emails should one person send about

    an issue before trying a different medium? 1/5
  108. Let’s Recap Three. 1/5

  109. Let’s Recap By default, email lacks ____. 2/5

  110. Let’s Recap Tone. 2/5

  111. Let’s Recap How do you create tone? 3/5

  112. Let’s Recap Padding. 3/5

  113. Let’s Recap Name three ways to add padding. 4/5

  114. Let’s Recap A greeting. A pleasantry. A sign-off. 4/5

  115. Let’s Recap Make your subject line ________. 5/5

  116. Let’s Recap Specific. 5/5

  117. 7 Courtesies That Professionals Extend to Others

  118. 7 Courtesies That Professionals Extend to Others 1. They follow

    up without being a pest.
  119. 1. Recognize that your recipient is busy.

  120. 1. Recognize that your recipient is busy. 2. Recap, in

    one sentence, what you need.
  121. F.Y.I.

  122. 1

  123. “Never expect or require someone to get back to you

    immediately unless it’s a true emergency. The expectation of immediacy is toxic.” —Jason Fried
  124. What if your issue is truly urgent?

  125. Please let me know. In order to keep this project

    on schedule, I need your feedback by Friday (7/31) at noon Eastern. At that point, we’ll need to proceed with whatever info we have. Most People Do This Smart People Do This
  126. 7 1

  127. 14 1

  128. 28 1 14

  129. ❌ Checking-in. ❌ Touching base. ❌ Circling back. ❌ Not

    sure if you got my last email? ❌ Hello? ❌ Please reply. ❌? I suspect you’re still reviewing proposals. Please don’t hesitate to let me know if there’s any additional info I can provide. I’m so excited about this project, I thought I’d see if you had an E.T.A. for the kickoff? Sorry to nag you; just want to stay on your radar. When the time is right, I’m ready to re- engage. Most People Do This Smart People Do This
  130. What if the person you’re following-up with outranks you?

  131. None
  132. 7 Courtesies That Professionals Extend to Others 1. They follow

    up without being a pest. 2. They keep others abreast of their actions.
  133. From: Jan To: Michael Subject: Where’s That QA Report? Michael,

    Where do things stand with December’s quality-assurance report? Thank you.
  134. Dearest Darling Jan, Creed’s been managing this report, so I

    just asked him for an update. I’ll let you know as soon as I hear back. Lovingly yours, Michael Most People Do This Smart People Do This
  135. From: Danny Cordray To: Steve Nash Subject: Invoice for Your

    Paper Order Steve, I’m attaching an invoice for your Q3 2010 order of paper. Thanks for your business. Danny Cordray Osprey Paper
  136. What Most People Do What Smart People Do Received. I

    sent this to accounts payable. Thanks.
  137. If you’d let me know that you received this email,

    I’d appre- ciate it greatly. Can I impose on you to confirm receipt? That confirmation will allow me to take this invoice off my to-do list. Would you mind sending back a quick “got it” message? I also welcome emoji. 👍✔ That way, I won’t need to pester you with a follow-up. Smart People Do This
  138. 7 Courtesies That Professionals Extend to Others 1. They follow

    up without being a pest. 2. They keep others abreast of their actions. 3. They acknowledge C.C.ing others.
  139. From: Pam To: Jim Subject: Pranking Dwight, Part 343 Halpert,

    I have an idea for a once-in-a-lifetime prank! Swing by when you stop day- dreaming. Beesly
  140. Absolutely! And let’s include Darryl. Absolutely! And let’s include Darryl

    (who I’m copying); he’s as bored as we are. ;) Most People Do This Smart People Do This From: Jim To: Pam C.C.: Darryl Subject: RE: Our Next Prank From: Jim To: Pam C.C.: Darryl Subject: RE: Our Next Prank
  141. From: Bruce To: Meredith Subject: Outback on Friday Meredith Baby,

    I have some more, um, supplies for you. Let’s meet at Outback on Friday. Say 7? Bruce
  142. Bruce, As much as I love me a good steak,

    H.R. says our arrangement violates some kind of ethical issue. + Holly Bruce, As much as I love me a good steak, H.R. says that our arrangement violates some kind of ethical issue. I’m copying Holly, our local H.R. rep, so you know this is serious. Most People Do This Smart People Do This From: Meredith To: Bruce C.C.: Holly Subject: RE: Outback on Friday? From: Meredith To: Bruce C.C.: Holly Subject: RE: Outback on Friday?
  143. 7 Courtesies That Professionals Extend to Others 1. They follow

    up without being a pest. 2. They keep others abreast of their actions. 3. They acknowledge C.C.ing people. 4. They include calendar invites.
  144. Dear Jo, When you have a few minutes, might we

    chat about my commute? As things stand, I’m in Pennsylv- ania Mondays, Wednesdays, and Fridays, and in Florida Tuesdays and Thursdays. Much obliged, Gabriel Susan Lewis Let’s chat tomorrow at 5:43 A.M. Gabe’s Question Jo’s Answer
  145. I’ll call you then (5:43 A.M.). I’ll call you then

    (at 5:43 A.M.). In the meantime, I’m sending over a calendar invite. Most People Do This Smart People Do This
  146. None
  147. 1. They send a calendar invite.

  148. 1. They send a calendar invite. 2. They include a

    phone number.
  149. 1. They send a calendar invite. 2. They include a

    phone number. 3. They specify who’s calling whom.
  150. 7 Courtesies That Professionals Extend to Others 1. They follow

    up without being a pest. 2. They keep others abreast of their actions. 3. They acknowledge C.C.ing people. 4. They include calendar invites. 5. They use hyperlinks seamlessly.
  151. Yo Oscar, In China, there are 56 cities with more

    than a million people. https://www.nytimes.com/2012/ 01/18/world/asia/majority-of- chinese-now-live-in-cities.html How do like them apples? M.G.S. Yo Oscar, In China, there are 56 cities with more than a million people. How do you like them apples? M.G.S. Lazy Seamless
  152. 7 Courtesies That Professionals Extend to Others 1. They follow

    up without being a pest. 2. They keep others abreast of their actions. 3. They acknowledge C.C.ing people. 4. They include calendar invites. 5. They use hyperlinks seamlessly. 6. They don’t let emails linger.
  153. “We’re in dire need of a word for the email

    you put off responding to because you want to give it your full attention — and thus never answer, giving the sender the impression that you don’t care, when, in fact, it is the most important thing in your inbox.” —Lizzie Skurnick
  154. “You get an email that makes you think, ‘This requires

    a thoughtful reply.’ So instead of dashing off a reply as you would with an ordinary email, you wait till you have time to give it the consider- ation it deserves. You never reply.” —Paul Graham
  155. I just want to let you know that I received

    your message. I’m on a deadline until Thursday, so please give me a few days to reply. Got your email. Very busy right now but will reply as soon as I’m able to give this the attention it deserves. Most People Do This Smart People Do This
  156. 7 Courtesies That Professionals Extend to Others 1. They follow

    up without being a pest. 2. They keep others abreast of their actions. 3. They acknowledge C.C.ing people. 4. They include calendar invites. 5. They use hyperlinks seamlessly. 6. They don’t let emails linger 7. They respond to emails even when it’s easier not to.
  157. Sloppy Lazy Sleepy Clueless Unresponsive

  158. “Responding in a timely manner shows that you are conscientious.

    That means you’re organized, dependable, and hardworking.” —Adam Grant
  159. “Most of the best — and busiest — people we

    know act quickly on their emails, not just to us or to a select few senders, but to everyone.” —Eric Schmidt and Jonathan Rosenberg
  160. None
  161. These 3 Email Tricks Will Save You From Unending Frustration

  162. These 3 Email Tricks Will Save You From Unending Frustration

    1. Avoid sending big attachments.
  163. 20 If your attachment exceeds this size, then use a

    file-sharing service. M.B.
  164. Hi Ryan, Please find attached Dunder Mifflin’s new pitch deck.

    (It’s 50 M.B., so your email provider may block it.) Hi Ryan, Here’s Dunder Mifflin’s new pitch deck. I’m sending it via Dropbox because its size (50 M.B.) might prevent delivery to your inbox. Most People Do This Smart People Do This
  165. 1. Clogging

  166. 1. Clogging 2. Spying

  167. 1. Clogging 2. Spying 3. Post-Hoc Changes

  168. These 3 Email Tricks Will Save You From Unending Frustration

    1. Avoid sending big attachments. 2. Delay the delivery of your emails. This is the first thing I do after creating a new email address.
  169. http://bitly.com/bestemailtipever

  170. These 3 Email Tricks Will Save You From Unending Frustration

    1. Avoid sending big attachments. 2. Delay the delivery of your emails 3. Clear your inbox.
  171. None
  172. 1. Subfolders

  173. 1. Subfolders 2. Weekly Goal

  174. 1. Subfolders 2. Weekly Goal 3. Bankruptcy

  175. 4 Fun Ways to Make Your Emails Stand Out

  176. 4 Fun Ways to Make Your Emails Stand Out 1.

    Customize your mobile signature.
  177. ❌ Sent via my iPhone ❌ Get Outlook for iOS

    Most People Do This Smart People Do This Sent with thumbs; please excuse brvty and types iPhone. iTypos. iApologize. Dictated via Siri — please blame typos on her Sorry to be terse: My phone has small keys and I have big fingers
  178. 4 Fun Ways to Make Your Emails Stand Out 1.

    Customize your mobile signature. 2. Treat your out-of-office auto reply as an opportunity.
  179. “I’m out of the office with limited access to email.

    I’ll return on January 6. In case of emergency, please call Dwight Schrute, Assistant to the Regional Manager, at (703) 242-3456.” —Michael Scott
  180. “I’d like to know where this place is that everyone’s

    going with so-called limited access to email. I’ve been to many places, and there’s been email access at every one of them.” —Tom Readmond Problem #1
  181. “In case of emergency, please call 911.” —Lisette Sand-Freedman Problem

    #2
  182. I’m currently out of the office. I look forward to

    responding to your email when I return on January 6. In the meantime, I’d like to share this article on tricks that can help you get the most out of Dunder Mifflin Infinity. (Number four has saved me tons of time.) I’m attending a conference in New York. My hope is that I’ll bring back ideas and tools that’ll make business even better for my clients. So I can focus on the event, I won’t be responding to emails until I return, on January 6. If you need something before then, please email my colleague, Kelly Kapoor. (She’s super slow busy, so please give her at least 15 business days to reply.) Recommend an Article Describe Your Absence
  183. Hello from Jamaica, where I’m on vacation. I could tell

    you I won’t be checking email, but we both know that’s not true: My iPhone is rarely more than five feet away. But I’d like to unplug as much as possible, so here’s the deal: If you need to reach me right now, email me back. I’ll tell my family I need a few minutes to return a call. But if it’s not urgent, I promise to get back to you when I’m back in the office on 1/6/2019. I’m on vacation. I’ll be avoiding work at all costs. Be Candid (Long) Be Candid (Short)
  184. Be Funny A recent study found that vacays can boost

    performance; relaxation is restorative. This calls for further research! I’ll be out of the office until January 6.
  185. 4 Fun Ways to Make Your Emails Stand Out 1.

    Customize your mobile signature. 2. Treat your out-of-office auto reply as an opportunity. 3. Write your disclaimer in plain language.
  186. CONFIDENTIALITY NOTICE: This message and associated attachments are intended for

    the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If you are not the named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose, or store/copy the information in any medium. BE WARNED: All the information in the email is mine to do with as I please, such as exploit for profit, use as blackmail, and/or quote on my blog. Note: This disclaimer overrides any disclaimer or statement of confidentiality that may be included in your email. Most People Do This Smart People Do This
  187. 4 Fun Ways to Make Your Emails Stand Out 1.

    Customize your mobile signature. 2. Treat your out-of-office auto replies as an opportunity. 3. Write your disclaimer in plain language. 4. Buy your own domain.
  188. • Before asking for computer help, still thinks it’s funny

    to say, “I’m computer illiterate” • Calls you on the phone to tell you about a neat website they’ve discovered, then says into the receiver, “Ok, go to h… t… t… p… colon… slash… slash… w… w… w… dot… • Usually types in ALL CAPS • Sends you email chain letters saying that Bill Gates will eat your hard drive unless you forward this message to everyone you know • Most likely knows their way around a computer • When the Internet stops working, actually tries rebooting the router before calling a family member for help • Good chance they’re skilled and capable • Maybe even a digital consultant @YourName .com
  189. 3 Everyday Emails That Make You Sound Abrupt or Dismissive

  190. 3 Everyday Emails That Make You Sound Abrupt or Dismissive

    1. When you use passive-aggressive language.
  191. ❌ Per my last email… Most People Do This Smart

    People Do This It seems that we’re miscommu- nicating. Let me try to clarify. Sorry for the confusion. Here’s what I meant. Exam ple #1
  192. Actually, I pulled that sentence from our website. Most People

    Do This Exam ple #2
  193. Actually, I pulled that sentence from our website. Most People

    Do This Exam ple #2
  194. Actually, I pulled that sentence from our website. Most People

    Do This Good catch. I pulled that sentence from our website. Smart People Do This Exam ple #2
  195. 3 Everyday Emails That Make You Sound Abrupt or Dismissive

    1. When you use passive-aggressive language. 2. When you apologize without sincerity.
  196. Most People Sorry, I forgot! Smart People I’m terribly sorry

    — this slipped my mind.
  197. Most People Sorry, I forgot! Smart People I’m terribly sorry

    — this slipped my mind.
  198. Most People Sorry, I forgot! Smart People I’m terribly sorry

    — this slipped my mind.
  199. Most People Sorry, I forgot! Smarter People I’m terribly sorry

    — this slipped my mind. From now on, I’ll check my calendar first thing in the morning, so this doesn’t happen again. Smart People I’m terribly sorry — this slipped my mind.
  200. 3 Everyday Emails That Make You Sound Abrupt or Dismissive

    1. When you use passive-aggressive language. 2. When you apologize without sincerity. 3. When you ask without explaining.
  201. Would you please send over the address list for today’s

    deliveries? Most People Do This
  202. Would you please send over the address list for today’s

    deliveries? Most People Do This Would you please send over the address list for today’s deliveries? Roy asked me to add two clients. Smart People Do This
  203. Jim, I need your rundown. Thanks, Charles Most People Do

    This Jim, I need your rundown. Corporate asked me for this info, so I can get up to speed. Thanks, Charles Smart People Do This
  204. 70% That’s how many people will do what you ask

    — if you explain why.
  205. 3 Rookie Mistakes We’ve All Made With Email

  206. 3 Rookie Mistakes We’ve All Made With Email 1. Providing

    false hope.
  207. ❌ I’m crazy busy right now. Can we reconnect in

    a couple of weeks? ❌ Let me get back to you. Most People Do This Smart People Do This I think what you’re doing is important, and I wish I could help, but I just don’t have the time. Thanks, but I need to pass on this.
  208. You know David Wallace, right? He’s organizing a conference this

    fall at which I’d like to speak. The last time I contacted him, he suggested that I attend (which I’d have to pay to do). But I’m not interested in attending; I’m interested in getting hired. Do you think I should follow-up, or is David focused on putting butts in seats? Thanks for your candid guidance. In fact, David and I do a fair amount of business together. Which means I can guarantee that his interest, at this point, is in putting butts in seats. And since you and I are friends, I can tell you in plain language that it is highly unlikely he is going to book you as a speaker for this in the future. You and I know that anything can happen, but this is not where I would invest my time if I were you. What I Once Asked a Friend What He Wrote Back
  209. 3 Rookie Mistakes We’ve All Made With Email 1. Providing

    false hope. 2. Asking for something without providing an out.
  210. From: Erin To: Deangelo Subject: My Annual Raise Hiya Deangelo,

    I’m disappointed that I haven’t received a raise in the past three years, so I’d welcome the chance to talk with you, my new manager, to make sure I’m on the right track for this year. Thanks!
  211. Ask #1 Please let me know when you’re available for

    a meeting. Ask #3 Might we possibly chat? I’m available in what- ever way is easiest for you: Coffee, lunch, your office, even over cake in the conference room. If you don’t have time, I understand. Ask #2 Can we chat? I’m available in what- ever way is easiest for you: Coffee, lunch, your office, even over cake in the conference room. What do you think?
  212. 3 Rookie Mistakes That We’ve All Made With Email 1.

    Providing false hope. 2. Asking for something without providing an out. 3. Asking a question that you can answer yourself. This is how you can tell who’s destined to climb the ranks, and who’ll stagnate.
  213. From: Bill To: Jonathan Subject: B.C.R.A. Jonathan, Please find out

    which senators voted for B.C.R.A.
  214. Most People Hi Bill, So sorry about this, but I

    don’t know what B.C.R.A. is. Can you clarify? Smarter People Hi Bill, The following senators voted “yes” for the Bipartisan Campaign Reform Act: 1. Akaka (D-HI) 2. Baucus (D-MT) 3. Bayh (D-IN) 4. Biden (D-DE) 5. Bingaman (D-NM) 6. Boxer (D-CA) 7. Byrd (D-WV) Smart People Hi Bill, I’m not sure I know what B.C.R.A. is, but here’s what I think: Is this McCain-Feingold?
  215. Let’s Recap In general, how long should you wait before

    following- up? 1/6
  216. Let’s Recap At least one week, and ideally two. 1/6

  217. Let’s Recap Is giving a deadline to a superior appropriate?

    2/6
  218. Let’s Recap Yes. 2/6

  219. Let’s Recap What two things should you do when C.C.ing

    someone? 3/6
  220. Let’s Recap Acknowledge doing so and explain why. 3/6

  221. Let’s Recap Smart emailers do three things when scheduling a

    call. 4/6
  222. Let’s Recap 1. They send a calendar invite. 2. They

    include a phone number. 3. They specify who’s calling whom. 4/6
  223. Let’s Recap What’s your favorite new auto reply? 5/6

  224. Let’s Recap When asking someone to do something, what should

    you add? 6/6
  225. Let’s Recap An explanation. 6/6

  226. From To… Subject: You hi@jonathanrick.com Your Workshop on Email Writing

    Send