The subject of email etiquette is important for a simple reason: Because every white-collar worker lives in his or her inbox.
At the same time, formal training in how to write an email is exceedingly rare. We’re just expected to know how to do it; everyone assumes we know every nuance. Which means we end up learning on the fly, through trial and lots of error.
That’s both regrettable and rectifiable. And that’s what we’re going to spend today doing: Mastering the medium of email.
Here’s an example: The savviest emailers know that email inherently lacks tone. By contrast, when face to face with someone, you can cross your arms, furrow your brow, lean in, or even just smile.
With email, you have only your written words. So it behooves you to add padding, pleasantries, an emoji — some kind of signal that clarifies your attitude. You need to establish the tone in which you’d like your message to be read.
In this workshop, I’ll teach you how to make your messages more productive and more pleasant. Among the topics we’ll cover:
• How to create tone (it has to do with something called “G.P.S.”)
• The two types of emails
• How to make your subject lines specific
• How to avoid the freeloader effect when emailing a group
• How to follow-up without being a pest
• The right way to C.C. someone
• How to handle an email that you’d prefer to ignore
• Why you should send emails when you’re angry
• Words that make you look passive-aggressive