Customer Obsession: Voxeo's Formula

C4373af11cbb07f290c9e9dd12326468?s=47 Voxeo
October 14, 2011

Customer Obsession: Voxeo's Formula

Anne Bowman, Chief Customer Officer

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Voxeo

October 14, 2011
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  1. CUSTOMER OBSESSION: Voxeo’s Formula Voxeo’s Service Culture Anne Bowman, Chief

    Customer Officer
  2. Chief Customer Officer Role •  Drive internal thought leadership on

    the customer experience •  Lead customer strategy across the business, leveraging our culture to deepen customer loyalty •  In 2012, drive thought leadership via Voxeo Unified Customer Experience technology •  In 2003, only 4 Fortune 500 companies had CCOs: Cisco, Sun, HP, and Pacific Gas & Electric.
  3. CCO Org

  4. Voxeo’s 2012 Mission Transform the way customers think of automated

    interactions.
  5. None
  6. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation First

    Who, Then What
  7. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation Our

    People – The Foundation
  8. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation How

    we do it
  9. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation What

    is Customer Obsession?
  10. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation What

    is Customer Obsession?
  11. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation What

    are Unlocked Communications?
  12. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation What

    is Passionate Problem Solving?
  13. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation What

    is Unconventional Community?
  14. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation Execute

    the Fundamentals
  15. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation Metric

    for Measuring Customer Loyalty Net Promoter Score (NPS)   An operating model embedded in the company culture   The Gold Standard in the measurement of a company’s relationship with their customers   If it isn’t measured it isn’t reality
  16. © Voxeo Corporation © Voxeo Corporation © Voxeo Corporation Voxeo’s

    Formula
  17. THANK YOU!! abowman@voxeo.com