why people hesitate > 3. large effort for right tone “I make mistakes like the next man. In fact, being —forgive me—rather cleverer than most men, my mistakes tend to be correspondingly huger."
why people hesitate > 3. large effort for right tone “I make mistakes like the next man. In fact, being —forgive me—rather cleverer than most men, my mistakes tend to be correspondingly huger."
2. prove sincerity > 1. reaction to dissent things to do more of: 1. show excitement 2. disagree in the open 3. have an anonymous channel (passionate!)
2. prove sincerity > things to do more of: 1. pass Turing test of perspective 2. assume best intentions 3. listen & ask questions on mental model (connected!)
2. prove sincerity > “If you haven’t deliberately created an environment that welcomes candor and makes it safe for people to speak freely, you can’t assume that they are.”
conclusion > ! thank you for being my lab and especially: John Hyland, Amy Boyle, Erika Arnold, Alice Goldfuss, Ashley Puls, Ruby Andrews, Balki Kodarapu, Katie Leonard, Jason Clark, Darin Swanson, Ted Pennings, Seth Engelhard, Caito Scherr, Zoe Kay, Rebecca Holzschuh, Matt Wear, Noelle Daley, Tobby Lugo
outline 1. get truly comfortable 2. prove sincerity 3. help others help you be authentic examine how you react to dissent explain context & give people direction recognize & name your emotions make people feel heard ask the right questions choose to be informed tell people what happens give feedback on the feedback
more things to do more of 1. ask for feedback regularly 2. explicitly draw people out 3. talk about norms on how feedback should be delivered 4. let other people offer ideas first
more things to say • “If you had to poke holes in this, what would you say?” • “I’m not 100% sold that this is the way to go, so would really like to hear other perspectives on it.” • “I hadn’t thought of that before!” • “This was a great thing to flag for us to think through.” • “Thank you for talking to me about this. I’m really glad to have a chance to talk with you about it.”
“Hang in there” motivational poster Admiral Ackbar, Star Wars Episode VI: Return of the Jedi Harry Potter (book series) Michelle Tanner, Full House (TV show) meme references
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