Twilio Deep Dive in Supporo

2017/7/29に開催された、SIGNAL報告会 in 札幌の高橋担当分資料となります。

Transcript

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2. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 2 ࣗݾ঺հ ߴڮࠀݾ
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3. © 2009 - 2014 Twilio, Inc. All rights reserved. ΞδΣϯμ Channels Proxy Functions Speech Recognition & Understand Wireless Global Connectivity FAX
4. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 0WFSMPPLJOH
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5. 5 Engagement Cloud Programmable Communications Cloud Super Network Runtime Systems Departments Individuals Intelligent services Communications APIs AUTHY NOTIFY TASKROUTER PROXY SMS COPILOT SMS PRIVACY CALL CONTROL MEDIA ENGINE INSIGHTS PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING WIRELESS CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS UNDERSTAND
6. ৽ػೳͷ͝঺հɹˌ̍
7. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 7
8. 8 Engagement Cloud Programmable Communications Cloud Super Network Runtime Systems Departments Intelligent services Communications APIs AUTHY NOTIFY TASKROUTER SMS COPILOT SMS PRIVACY CALL CONTROL MEDIA ENGINE INSIGHTS PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING WIRELESS CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS CHANNELS Individuals PROXY UNDERSTAND
9. © 2009 - 2014 Twilio, Inc. All rights reserved. CHANNELS •ಡ·Εͳ͍௨஌͸ૹΒΕ͍ͯͳ͍ͷͱಉ͡ •ٸ͗ͷ௨஌͸SMS΍LINEɺFacebook Messengerͷํ͕ ྑ͍ •੥ٻͳͲɺޙͰৼΓฦΔՄೳੑ͕ߴ͍௨஌͸ϝʔϧ͕ ྑ͍ Developer Preview Dear Mr. MUELEER, The departure gate for your flight LH935, London - Frankfurt/ Main, 20.02.2017 has changed. The new gate is: 003. Please also check airport information or online flight status. → Flight status ސ٬ʹ࠷దͳνϟωϧͰΞϓϩʔν͢Δ"1*
10. Copyright (C) KDDI Web Communications Inc. All Rights Reserved curl -X POST https://notify.twilio.com/v1/Services/ ISXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/Notifications \ -d 'Identity=00000001' \ -d 'Title=Generic loooooooong title for all Bindings' \ -d 'Body=This is the body for all Bindings' \ -d 'Fcm={"notification":{"title":"New alert","body":"Hello Bob!"}}' \ -d 'Apn={"aps":{"alert":{"title":"New alert","body":"Hello Bob!"}}}' \ -u 'ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX:your_auth_token' 1SPHSBNNBCMF
    4.4ɺ/PUJGZɺ 1SPYZ͔Βར༻͕Մೳ
11. DEMO https://www.facebook.com/ Twilioforkwc-279350755742918
12. ৽ػೳͷ͝঺հɹˌ̎
13. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 13
14. 14 Engagement Cloud Programmable Communications Cloud Super Network Runtime Systems Departments Intelligent services Communications APIs AUTHY NOTIFY TASKROUTER SMS COPILOT SMS PRIVACY CALL CONTROL MEDIA ENGINE INSIGHTS PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING WIRELESS CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY Individuals PROXY UNDERSTAND
15. © 2009 - 2014 Twilio, Inc. All rights reserved. PROXY •͓ޓ͍ͷి࿩൪߸Λ஌Βͤͣʹ௨࿩͍ͨ͠ •ҟͳΔϝοηʔδΞϓϦಉ࢜Ͱ΍ΓऔΓ͍ͤͨ͞ •ඇ௨஌Ͱ͸ͳ͘ɺંΓฦ͠ʹ΋ରԠ͍ͨ͠ •Ұఆظ͚ؒͩར༻͍ͨ͠ Developer Preview ސ٬ͱͷϓϥΠόγʔίϛϡχέʔγϣϯΛ ࣮ݱ͢Δ"1*
16. Copyright (C) KDDI Web Communications Inc. All Rights Reserved wૉૣ͘؆୯ͳߏங
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    wςΩετϑΟϧλϦϯά + ᶃ ᶄ ᶅ ଠ࿠ Ֆࢠ ଠ࿠ Ֆࢠ 08012345678 09098765432 5XJMJP
    1309:ͷಛ௕
17. Copyright (C) KDDI Web Communications Inc. All Rights Reserved ηογϣϯΛ࡞੒
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    1309:ͷ͘͠Έ # A session is an instance of two people communicating session = ProxyService.sessions.create( unique_name='ORDER-10003912', ttl=3600 # This session should last 1 hour ) # Add our first participant participant_a = session.participants.create( identifier='+12345678901' ) # Add our second participant participant_b = session.participants.create( identifier='+19876543210' ) # That’s it! Our proxied conversation, complete with masked phone numbers, has been created. # Each participant will now have a Twilio proxy number assigned.
18. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 18 https://trustalk.io/
19. DEMO https://guiltless-ghost-6573.twil.io/
20. ৽ػೳͷ͝঺հɹˌ
21. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 21
22. 22 Engagement Cloud Programmable Communications Cloud Super Network Runtime Systems Departments Intelligent services Communications APIs AUTHY NOTIFY TASKROUTER SMS COPILOT SMS PRIVACY CALL CONTROL MEDIA ENGINE INSIGHTS PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING WIRELESS CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS FUNCTIONS Individuals PROXY UNDERSTAND
23. © 2009 - 2014 Twilio, Inc. All rights reserved. FUNCTIONS •TwilioαʔϏεΛߏங͢Δʹ͸αʔόʔ͕ඞཁ •ύϒϦοΫωοτϫʔΫʹ͓͚ΔηΩϡϦςΟରࡦ •Մ༻ੑɺεέʔϥϏϦςΟͳͲͷӡ༻ෛ୲ •̑̌̎Τϥʔରࡦ Public Beta ηΩϡΞͰαʔόʔίετ࡟ݮʹߩݙ͢Δαʔ όʔϨε؀ڥ Πϯλʔωοτ ௨࿩ & SMS Webαʔό εϚϗ
24. Copyright (C) KDDI Web Communications Inc. All Rights Reserved wΞΫηεՄೳͳυϝΠϯ
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    wϦΞϧλΠϜϩά '6/$5*0/4ͷಛ௕ Πϯλʔωοτ ௨࿩ & SMS εϚϗ
25. Functionsͷ͘͠Έ • ΞΧ΢ϯτຖʹϢχʔΫͳυϝΠϯΛੜ ੒ • FunctionຖʹACLΛઃఆՄೳ • ݴޠ͸Node.jsʢཪ͸AWS Lambdaʣ • contextΛ࢖ͬͯ؀ڥม਺ͷಡΈࠐΈ • context͔ΒgetTwilioClientʹΞΫηεՄೳ ʢRestAPIΛ࣮ߦՄೳʣ • eventΛ࢖ͬͯHTTPύϥϝʔλΛऔಘ • TwilioͷNodeϔϧύϥΠϒϥϦΛར༻Մ
26. ม਺؅ཧ • KEYͱVALUEʹΑΔ૊Έ߹Θͤ • ίʔυ಺͔Β͸contextܦ༝Ͱࢀর • Enable ACCOUNT_SID and AUTH_TOKEN ΛνΣοΫ͢Δ͜ͱͰAccountSidͱ AuthToken΋contextܦ༝ͰऔಘՄೳ ʢgetTwilioClientͷݺͼग़࣌͠͸ඞਢʣ
27. Assets • ੩తϑΝΠϧͷอଘ৔ॴ • 4MB·ͰͷϑΝΠϧΛΞοϓϩʔυՄೳ • Webίϯςϯπʢhtml, css, jsʣ΋ϗετ Մೳ • Functionsͱಉ͡υϝΠϯΛར༻ • ACL͸ར༻ෆՄ • ݱ࣌఺Ͱ͸APIܦ༝ͰΞοϓϩʔυ͸Ͱ ͖ͳ͍
28. ςϯϓϨʔτ
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30. © 2009 - 2014 Twilio, Inc. All rights reserved. Functionsͷྉۚ
31. DEMO ઌఔͷProxyσϞͷཪଆ
32. ৽ػೳͷ͝঺հɹˌ
33. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 33
34. 34 Engagement Cloud Programmable Communications Cloud Super Network Runtime Systems Departments Intelligent services Communications APIs AUTHY NOTIFY TASKROUTER SMS COPILOT SMS PRIVACY CALL CONTROL MEDIA ENGINE INSIGHTS PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING WIRELESS CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS UNDERSTAND Individuals PROXY UNDERSTAND
35. © 2009 - 2014 Twilio, Inc. All rights reserved. Speech Recognition & ɹɹUnderstand •ैདྷͷTranscription͸ਫ਼౓͕௿͍ʢ೔ຊޠඇରԠʣ •Ի੠ೝٕࣝज़ͷ޲্ •ࣗવݴޠղੳ͢Δ͜ͱͰ࠶ར༻͕Մೳ •จࣈσʔλͰ͋Ε͹ɺ͋ΒΏΔνϟωϧͰར༻Ͱ͖Δ Public Beta ίϛϡχέʔγϣϯʹίάχςΟϒͳཁૉΛ ૊Έ߹ΘͤΔ͜ͱ͕Ͱ͖Δ Speech Recognition Voice Coming Soon { “key”:”value”, “key”:”value” } Understand Messages
36. Copyright (C) KDDI Web Communications Inc. All Rights Reserved w(BUIFSಈࢺͷJOQVUλά
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37. Gatherಈࢺʹ௥Ճ͞Εͨύϥϝʔλ • inputύϥϝʔλ • dtmf / speech / dtmf speech ʢলུ࣌͸ dtmfʣ • languageύϥϝʔλ • BCP-47 language tagʢ೔ຊޠ͸ ja-JP লུ࣌͸ en-usʣ • hintsύϥϝʔλ • ม׵ͤ͞΍͘͢͢ΔͨΊͷ୯ޠ
38. Copyright (C) KDDI Web Communications Inc. All Rights Reserved wࣗવݴޠ෼ੳʢ/-6ʣ
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    6OEFSTUBOE "I would like to fly from San Francisco to Detroit on December 6th" { "intent": "book_flight", "departure": "San Francisco", "arrival": "Detroit", "time": "December 6th" } Coming Soon
39. DEMO 050-3196-9150
40. ৽ػೳͷ͝঺հɹˌ̑
41. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 41
42. 42 Engagement Cloud Programmable Communications Cloud Super Network Runtime Systems Departments Intelligent services Communications APIs AUTHY NOTIFY TASKROUTER SMS COPILOT SMS PRIVACY CALL CONTROL MEDIA ENGINE INSIGHTS PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING WIRELESS CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS WIRELESS Individuals PROXY UNDERSTAND
43. © 2009 - 2014 Twilio, Inc. All rights reserved. Wireless Global Connectivity •IoTࢢ৔ͷ֦େ •3G/LTEͷधཁ •ॊೈͰϦʔζφϒϧͳྉۚମܥ͕ඞཁ •ϫϯετοϓʹΑΔӡ༻ •ϓϩάϥϚϒϧʹ੍ޚ Preview ੈքதͲ͜Ͱ΋࢖͑Δɺίϯτϩʔϥ ϒϧͳ௨৴Πϯϑϥ"1* Voice SMS </> Command ࠃࡍϩʔϛϯά DATA
44. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 4JNT
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45. SIMͷঢ়ଶ ग़ՙঢ়ଶ New Ready ίʔυʹΑΔ Ϩδετ RatePlan΍ UniqueNameΛઃఆ Active Suspended Deactivated Canceled खಈͰҠߦ or 250Kb௨৴ or 3ϲ݄ܦա 72࣌ؒܦա खಈͰҠߦ or 3ϲ݄ܦա Activeͳঢ়ଶͷ࣌ͷΈֹ݄جຊྉ͕ඞཁ खಈ खಈ
46. Rate Plan Service Data / Voice / Messaging Command͸Messagingʹؚ·Ε·͢ DATA Metering Pooled / Individual ྉۚϓϥϯͷҧ͍ https://jp.twilio.com/wireless/pricing Monthly limit (MB) ݄ؒ௨৴ྔͷ্ݶΛઃఆ Roaming NATIONAL / INTERNATIONAL 7PJDF4.4͸ɺ೔ຊͰ͸·ͩ αϙʔτ͞Ε͍ͯ·ͤΜɻ
47. Data • εϚϗͳͲʹૠͯ͠ɺσʔλ௨৴͕Մೳɻ • APN͸ɺwireless.twilio.comʢϢʔβೝূͷઃఆ ͸ෆཁʣɻ • 100GB·Ͱ͸15ԁ/MBͷैྔ੍ɻֹ݄جຊྉ ʢ300ԁʣ͕ඞཁɻ
48. Command • M2M༻ͷSMSΛར༻ͨ͠ίϚϯυͷૹड৴Λ࣮ݱ • RestAPIܦ༝ͰσόΠεʹίϚϯυΛૹ৴ • σόΠε͔Β͸ɺి࿩൪߸ʮ2936ʯʹSMSΛૹ৴͢ΔͱSIMʹઃ ఆ͓͍ͯͨ͠Webhook͕ൃՐ • ૹड৴ͱ΋8ԁ/command curl -X POST https://wireless.twilio.com/v1/Commands \ -d 'Sim=SIM01' \ -d 'Command=on' \ -d 'CallbackUrl=https://xxxxxx.com/callback' \ -u 'ACxxxxxxxxxxxxxxxxxxxxxxxxx:your_auth_token' ίϚϯυൃߦAPI
49. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 8JSFMFTT
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50. DEMO RaspberryPi x Twilio Wireless
51. ৽ػೳͷ͝঺հɹˌ
52. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 52
53. 53 Engagement Cloud Programmable Communications Cloud Super Network Runtime Systems Departments Intelligent services Communications APIs AUTHY NOTIFY TASKROUTER SMS COPILOT SMS PRIVACY CALL CONTROL MEDIA ENGINE INSIGHTS PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING WIRELESS CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS Programmable FAX Individuals PROXY UNDERSTAND
54. © 2009 - 2014 Twilio, Inc. All rights reserved. Programmable FAX •೔ຊͱυΠπ͸FAXΛΑ͘࢖͏ •ड৴ͨ͠FAXΛεΩϟϯͯ͠อଘͨ͠ΓɺϓϦ ϯτͨ͠ࢴΛFAXૹ৴͢Δख͕ؒ໘౗ •OCRͳͲΛ׆༻ͨ͠ۀ຿ޮ཰Խ 1%'σʔλΛ'"9ΠϯϑϥΛ௨ͯ͡ૹड ৴͢ΔͨΊͷ"1* </> APP ૹ৴ Public Beta ड৴ 050൪߸
55. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 1SPHSBNNBCMF
    '"9 Public Beta </> TwilioͷετϨʔδ 1. ண৴ 2. ண৴௨஌ 3. TwiML 4. PDFอଘ 5. URL௨஌ </> ϢʔβͷετϨʔδ 1. ૹ৴ࢦࣔ 2. PDFऔಘ 3. ૹ৴ 4. ݁Ռ௨஌ wૹ৴͸छྨͷղ૾౓ʹରԠ
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57. fax2zendesk • 050൪߸ʹண৴ͨ͠Βɺड৴FAXΛPDFʢఴ෇ϑΝΠϧʣ ͱͯ͠Zendeskͷఴ෇ϑΝΠϧొ࿥ • ఴ෇ϑΝΠϧͷλάΛऔಘͯ͠ɺ৽نνέοτΛొ࿥ • ετϦʔϛϯάAPIΛར༻͠ɺTwilio͔Β௚઀Zendeskαʔ όʔʹσʔλΛૹ৴ • ZendeskͷAPI͸ɺgotϥΠϒϥϦΛ׆༻ • https://github.com/twilioforkwc/fax2zendesk </> 1. ண৴ 2. Functions 3. PDFಡΈग़͠ 4. ఴ෇ొ࿥ 5. νέοτ
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58. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 5IBOL
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