Many software engineers, engineering leaders, and product developers want to learn from their customers about their needs and abilities. They understand that products should solve real problems for people and that they need to have an excellent user experience. Yet when it comes to conducting user experience research to actively gather insights from users about their abilities and perspectives, they have doubts. Countless software engineering practitioners perceive UX research as wasteful and slow and either do it as an afterthought or skip it completely while trusting their own intuitions.
Through three short case studies, this talk will demonstrate how UX research can be done with high quality standards, have an enormous effect, be completed quickly, and most importantly, achieved by software engineers without hiring an expert or paying thousands of dollars.