Graphical interface to voice interface

This workshop will teach you how to design, prototype and test a voice interface using the prototyping tools and 'publish' Alexa skill online. This workshop will get you to validate your voice interface ideas with users quickly and cheaply. You'll learn how designing for ears differs from designing for eyes and get the guidance on how to make them work together. In the end, you will be able to create your first voice user interface design and play with it.

Transcript

1. Graphical interface to Voice Interface By Anil Kumar Krishnashetty
 Twitter: @anilbms75 UX Scotland 2019
2. • VUI workshop (13:30 to 15:00) • Alexa skill building (15:30 to 16:30)
3. You are a part of the Edinburgh tourism, How might we enhance Edinburgh travel experience with voice interface?
4. vimeo.com/281465002
5. youtu.be/Q8jfcxMYbQw
6. Placeona
7. Touch Interface Voice Interface AR / VR
13. Ideation •Who (target audience, someone using VUI) •Location (home, public place, work) •Emotional state(hurry/ tired) •Pain points(issues with existing system) •Needs
14. Customer journey • Create a storyboard of the user journey using sticky notes. • Goal is to visualise the customer journey.
18. Personality
19. A B D C
20. SSML & Music
21. Relationship
22. youtu.be/nkcKaNqfykg
23. Replika
24. Google assistant
25. Choose relationship Family member Personal assistant Expert Good friend Lover Teacher Workmate Coach
28. If we were a person out there in the world serving our customer, our job would be Movies librarian. And customer would describe us as the most savvy of any in that profession. We never want to come off as narrow.
29. Choose main characteristic Trust Friendly Fun Efficient Lovable Professional Smart Pleasant Luxurious Openness Inspiration Fear Dislike Humorous Attentive Loyal Empathetic Optimistic
30. Personality Traits Name: Age: Gender:
31. Personality Traits Name: Age: Gender:
32. Actions How would he/she respond when … meets a new person? meets a familiar person? Going to help? happy or flattered? Angry or offended?
33. • Happy path • Negative path • Unexpected path
34. Script writing
35. Tone of voice
36. Website & Youtube ads getyourguide.com booking.com airbnb.com edinburghtour.com tripadvisor.com
37. User Device/Bot
38. • Context • Followup question
39. Intelligence
40. Actions How would he/she respond when … meets a new person? meets a familiar person? Going to help? happy or flattered? Angry or offended?
41. • Happy path • Negative path • Unexpected path
42. Prototyping
43. VoiceX
44. bit.ly/voicEX
45. • Use Chrome Browser for better experience • Increase the volume • Make sure Mobile phone is not on Silent mode
46. User testing
48. What this voice assistant helps? create a statement what it helps user to get it done on the card
49. Questions you can ask when tester is stuck • What are you thinking? • What do you thinking? • What would you do next?
50. developer.amazon.com
51. voiceflow.com
52. Alexa mobile app
53. space10.io
54. Contact me • On Twitter @anilbms75 • Email: anilbms75@gmail.com