オンボーディングのひろげかた / How to spread onboarding culture

93c80c388fe9d8f9df7d030549a0ff0b?s=47 Takeshi Kondo
December 08, 2019

オンボーディングのひろげかた / How to spread onboarding culture

93c80c388fe9d8f9df7d030549a0ff0b?s=128

Takeshi Kondo

December 08, 2019
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  1. ΦϯϘʔσΟϯάͷͻΖ͔͛ͨ Takeshi Kondo / @chaspy 2019/12/08 July Tech Festa 2019

  2. ΦϯϘʔσΟϯά

  3. Question • ΦϯϘʔσΟϯάͱ͍͏ݴ༿Λ஌͍ͬͯΔͻͱ✋ • ࣗ෼ͷνʔϜͰΦϯϘʔσΟϯάΛ͢Δɾ͞Ε͍ͯΔͻͱ✋ • ࣗ෼ͷΦϯϘʔσΟϯάϓϩηε͸׬ᘳͩͱ͍͏ͻͱ✋

  4. • >the action or process of integrating a new employee

    into an organization or familiarizing a new customer or client with one's products or services. ΦϯϘʔσΟϯάͱ͸Կ͔ https://www.lexico.com/en/definition/onboarding
  5. • >the action or process of integrating a new employee

    into an organization or familiarizing a new customer or client with one's products or services. • ৽͘͠Ճೖͨ͠ैۀһΛ૊৫ͷҰһʹ͢ΔͨΊͷऔΓ૊Έ ΦϯϘʔσΟϯάͱ͸Կ͔ https://www.lexico.com/en/definition/onboarding
  6. ΦϯϘʔσΟϯάͱ͸Կ͔ • ݚमʁ • ΞΧ΢ϯτొ࿥ʁ • OJT(*1) ʁ • Θ͔Μͳ͍͜ͱ͕͋ͬͨΒฉ͍ͯͶʁ

    *1 On-the-job training
  7. ΦϯϘʔσΟϯάͱ͸Կ͔ • ݚमʁ • ΞΧ΢ϯτొ࿥ʁ • OJT(*1) ʁ • Θ͔Μͳ͍͜ͱ͕͋ͬͨΒฉ͍ͯͶʁ

    ͦ͏͔΋͠Εͳ͍ʁ Ͱ΋ͦΕ͚ͩʁ *1 On-the-job training
  8. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ ☺ Organization New Joiner

  9. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ૣ͘ߩݙ͍ͨ͠ʂ ߩݙͯ͠΄͍͠ʂ

  10. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ૣ͘ߩݙ͍ͨ͠ʂ ߩݙͯ͠΄͍͠ʂ

    ૊৫ͷҰһͱͳΔ·Ͱͷ น
  11. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ૣ͘ߩݙ͍ͨ͠ʂ ߩݙͯ͠΄͍͠ʂ

    นΛ৐Γӽ͑΍͘͢͢Δ ʹΦϯϘʔσΟϯά
  12. นͬͯͳΜͰ͠ΐ͏ʁ • นͱ͍͏΋ͷ͸۩ମతʹԿ͔ • ԿΛ͢Ε͹นΛऔΓআ͍ͨͱݴ͑Δ͔

  13. 3ͭͷน • ৘ใ֨ࠩͷน • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ • ਓؒؔ܎ͷน • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ •

    ৺ཧతͳน • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2 ਓؒؔ܎ͷน ৺ཧతͳน ৘ใ֨ࠩͷน *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/ ૬ޓʹӨڹ͋͠͏
  14. ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ • ѻ͏ϏδωεɾϓϩμΫτ • ࢓ࣄͷਐΊํ • ίϛϡχέʔγϣϯύεͷߏங •

    νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ • ৺ཧత҆શੑͷ֬อ • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
  15. ࠓ೔࿩͢͜ͱ • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipper ʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • ΦϯϘʔσΟϯάΛͲ͏΍Ε͹͍͍͔ • ͲͷΑ͏ʹ͸͡ΊͨΒ͍͍͔

    • ͲͷΑ͏ʹ૊৫ʹͻΖ͍͛ͯ͘ͷ͔ • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
  16. ૝ఆ͢Δௌ͖ख • ΦϯϘʔσΟϯάΛԿ͔஌Βͳ͍ͻͱ • ΦϯϘʔσΟϯάΛ͸͡Ί͍͕ͨํ๏͕Θ͔Βͳ͍ͻͱ • ΦϯϘʔσΟϯάΛ͸͡Ί͍ͯΔ͕ɺ࣭ΛΑΓߴΊ͍ͨͱ ࢥ͍ͬͯΔͻͱ

  17. ΰʔϧ • ΦϯϘʔσΟϯάͷ໨తɾಛੑɾޮՌΛ஌Δ͜ͱ • ΦϯϘʔσΟϯάͬͯେࣄʂͬͯࢥͬͯ΄͍͠ • ΦϯϘʔσΟϯάͷࣄྫ͔Βɺ૊৫ʹऔΓೖΕͯ΋Β͏͜ͱ • Ͱ͖Δ͜ͱ͸ԿͩΖ͏ʁͱߟ͑͸͡Ίͯ΄͍͠

  18. ࠓ೔࿩͍ͯ͠Δͻͱ • Software Engineer in SRE Team • Engineering Manager

    Ͱ͸ͳ͍ • ϘτϜΞοϓͷऔΓ૊Έ
  19. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά •

    ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
  20. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά •

    ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
  21. Quipper Organization Company Engineering SRE Wev Dev Corporate Business Development

    Wev Dev Wev Dev
  22. ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019

    Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
  23. ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019

    Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
  24. SRE Team ΦϯϘʔσΟϯά։࢝ • ࣗ෼ࣗ਎͕ೖ͔ࣾΒ׆༂·Ͱ͕͔͔࣌ؒͬͨͷ͕͖͔͚ͬ • ౰࣌ͷSRE TeamʹΦϯϘʔσΟϯάϓϩηε͸ͳ͔ͬͨ • ਓͷೖΕସΘΓ͕ͦ΋ͦ΋ͳ͔ͬͨ

  25. Issue Ͱ૬ஊ͠ͳ͕Βɺ͸͡ΊͯͷΦϯϘʔσΟϯάΛߟ͑ͨ

  26. Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ https://quipper.hatenablog.com/entry/2019/03/25/sre-onboarding

  27. SRECon 2019 Asia/Pacific https://www.usenix.org/conference/srecon19asia/presentation/kondo

  28. Mission / Responsibility / Daily Work Mission Daily Work Responsibility

    Proactive action based on team values Goal for On-boarding
  29. In the case of Quipper SRE Mission Daily Work Responsibility

    Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task
  30. In the case of Quipper SRE Mission Daily Work Responsibility

    Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task The goal of on-boarding is to be able to do these task by themselves
  31. Design the learning experience Goal Change an infrastructure with code

    React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task
  32. Takeaways What's important for On-boarding? • Getting rid of the

    anxiety • Narrow the scope of thinking How To start on-Boarding? 1. Define the goal • From Mission / Responsibility / Daily Work of your team 2. Design the learning experience • Should be concrete and ordered to achieve the goal 3. Review through 1on1 • Check the reach of Goal and get rid of troubles
  33. Let’s begin from simple 3 questions • What is your

    team’s mission? • What is your team’s responsibility? • What is your team’s daily work?
  34. ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔ • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ •

    ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔ʁ • 1on1 ͰਐḿΛ֬ೝ͢Δ • 3ͭͷ࣭໰͔Β͸͡ΊΔ • νʔϜͷϛογϣϯ͸Կ͔ • νʔϜͷ੹೚͸Կ͔ • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔
  35. ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔ • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ •

    ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔ • 1on1 ͰਐḿΛ֬ೝ͢Δ • 3ͭͷ࣭໰͔Β͸͡ΊΔ • νʔϜͷϛογϣϯ͸Կ͔ • νʔϜͷ੹೚͸Կ͔ • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔ ৘ใ֨ࠩͷนͷղফ
  36. Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ https://quipper.hatenablog.com/entry/2019/03/25/sre-onboarding

  37. ՝୊ɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ͔͠͠ n = 1 • ࠶ݱੑ͕͋Δͷ͔ʁ • ຊ౰ʹଞ৬छͰ΋༗ޮ͔ʁ

    • ΋ͬͱྑ͍ํ๏ɾߟ͑ํ͸ͳ͍ͷ͔ʁ
  38. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά •

    ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
  39. Quipper Organization Company Engineering SRE Wev Dev Corporate Business Development

    Wev Dev Wev Dev
  40. ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019

    Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
  41. Web Developer ΦϯϘʔσΟϯά։࢝ • ಛʹͻͱ͕ଟ͘͸͍ͬͯ͘Δ࣌ظͩͬͨ • @chaspy ΋ࢀՃͯ͠ίϝϯτͨ͠ • ΦϯϘʔσΟϯά͢Δɾ͞ΕΔଆͷλεΫΛ

    Issue Templates Խ
  42. OnBoarding Issue for WebDeveloper

  43. ͋Δ೔ͷΦϯϘʔσΟϯάͷऴΘΓʹ • ʮ͍͍͘͢͝औΓ૊ΈͩΑͶʯ • ʮ͏·͘FeedbackΛಘΒΕͳ͍͔ʯ • ʮνʔϜ಺֎Ͱ஌ݟΛڞ༗Ͱ͖ͳ͍͔ʯ

  44. ܁Γฦ͠ͷվળΛΑΓΑ͘͢ΔͨΊͷ3ͭͷࢪࡦ • ΦϯϘʔσΟϯάऴྃޙͷ Interview / Survey • ετοΫͱͯ͠ΦϯϘʔσΟϯάΛͨ͠ɾ͞Εͨ૒ํͷײ૝ɾҙݟΛ ऩू •

    #onboading-ja slack channel • ΦʔϓϯʹɺνʔϜΛ͑ͯ͜ΏΔ͘஌ݟΛڞ༗ • ݄ؒΦϯϘʔσΟϯάࣗ਎ • μΠδΣετͱ݄ͯ͠ʹҰ౓ΦϯϘʔσΟϯάͷ༷ࢠΛ͓ಧ͚
  45. Onbording Interview / Survey • ࠓճͷΦϯϘʔσΟϯάͰ޻෉ͨ͜͠ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ࠓճͷΦϯϘʔσΟϯάͰ΋ͬͱ͜͏͓͚ͯ͠͹Α͔ͬͨʂͱ͍ ͏͜ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞ •

    ଞͷνʔϜʹ΋׆༻Ͱ͖ͦ͏ͳऔΓ૊Έ͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ͦͷଞΦϯϘʔσΟϯάʹରͯ͠ͷײ૝ɺఏҊ౳ͳΜͰ΋هೖ͠ ͍ͯͩ͘͞ɻ
  46. Onbording Survey ड़΂26ͷ Responses ͕ू·ͬͨ

  47. Onbording Survey (NewJoiner) վળͷ࣮ࢪ ϖΞϓϩ Working Out Loud *3 *3

    https://quipper.hatenablog.com/entry/2018/11/14/working-out-loud
  48. Onbording Survey (NewJoiner) ϖΞϓϩ झຯchannel WorkingOutLoud *3 ѫࡰ·ΘΓ *3 https://quipper.hatenablog.com/entry/2018/11/14/working-out-loud

  49. Onbording Survey (Mentor) υϝΠϯ஌ࣝษڧձ ॴଐPRJ͚ͩͰͳ͘શମͱͷؔ܎Λઆ໌

  50. #onboarding-ja • ΦϯϘʔσΟϯάͷ૬ஊ΍ࡶஊ • NewJoiner ͕Ͳ͜Ͱฉ͍͍͍͔ͯΘ͔Βͳ͍͜ͱΛ࣭໰

  51. ݄ؒΦϯϘʔσΟϯάࣗ਎

  52. ݄ؒΦϯϘʔσΟϯάࣗ਎ ΦϯϘʔσΟϯάΛ௨ͯ͡ɺνʔϜͷ੒௕ʹͭͳ͕ͬͨ ଞνʔϜͷςϯϓϨʔτ͕໾ཱͬͨ

  53. ݄ؒΦϯϘʔσΟϯάࣗ਎ ΦϯϘʔσΟϯάϓϩηεվળͷ༷ࢠ

  54. Engineer Onboarding Meetup #2 by @motorollerscalatron https://speakerdeck.com/motorollerscalatron/opunxing-shi-depei-tuta-si-tatifalseonbodeingu

  55. ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯάͷ݁Ռ • ʮΦϯϘʔσΟϯάʯͱ͍͏ݴ༿͕ఆண • PDCAΛ·Θͯ͠վળͰ͖Δ౔৕͕Ͱ͖ͨ • νʔϜΛ௒͑ͨ஌ݟΛγΣΞͰ͖ͨ

  56. ·ͱΊɿΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview

    / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
  57. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά •

    ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
  58. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ʢ࠶ܝʣ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ☺ ૣ͘ߩݙ͍ͨ͠ʂ

    ߩݙͯ͠΄͍͠ʂ นΛ৐Γӽ͑΍͘͢͢Δ ʹΦϯϘʔσΟϯά
  59. ׬ᘳͳΦϯϘʔσΟϯά͸ଘࡏ͠ͳ͍ • ΰʔϧ͸૊৫ͷҰһʹͳΔ͜ͱ • ≠ ஌ࣝΛʮ׬ᘳʯʹशಘ͢Δ • ≠ ͢΂ͯͷ࢓ࣄΛʮ׬ᘳʯʹͰ͖ΔΑ͏ʹͳΔ •

    นΛθϩʹ͢Δ͜ͱ͸ෆՄೳ • ʮࣗ෼Ͱௐ΂ͳ͕Βʯʮͻͱʹฉ͖ͳ͕Βʯ࢓ࣄ͕Ͱ͖Ε͹ ͦΕͰ͍͍͸ͣ
  60. ׬ᘳͳΦϯϘʔσΟϯά͸ଘࡏ͠ͳ͍ͷͰ͸ʁ • ΰʔϧΛͲ͏ઃఆ͢Δ͔໰୊ • ஌ࣝ΋ਓؒؔ܎΋ʮ׬ᘳʯʹͳΓಘͳ͍ͷͰ͸ʁ • ͦΕͰ΋ઃఆ͢Δ͜ͱΛΦεεϝ͢Δ • ّྱతͳଆ໘ •

    ਖ਼ࣜʹҰһʹͳͬͨ͜ͱΛΈΜͳͰॕ͏ • ड͚ೖΕΒΕ͍ͯΔײΛԋग़ • FeedbackΛಘΔλΠϛϯά
  61. ଔۀࣜ at ԰্ * Ϗϧͷ౎߹্ೖࣾ1ϲ݄ޙͰͳ͍ͱ԰্ʹ͸ߦ͚ͳ͍͜ͱ͔Β͜ͷΑ͏ͳϜʔϒ͕ੜ·Εͨ

  62. ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜ • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview

    / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
  63. ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜ • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview

    / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴ นΛղফ͢Δ ࣭ͷ޲্ จԽͷܗ੒
  64. Takeaways: ΦϯϘʔσΟϯάͰղফ͢΂͖3ͭͷน • ৘ใ֨ࠩͷน • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ • ਓؒؔ܎ͷน • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ

    • ৺ཧతͳน • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2 *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/ ૬ޓʹӨڹ͋͠͏ ਓؒؔ܎ͷน ৺ཧతͳน ৘ใ֨ࠩͷน
  65. Takeaways: ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ • ѻ͏ϏδωεɾϓϩμΫτ • ࢓ࣄͷਐΊํ • ίϛϡχέʔγϣϯύεͷߏங

    • νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ • ৺ཧత҆શੑͷ֬อ • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
  66. Takeaways: ࠓ͙͢ʹ͸͡ΊΑ͏ • ΰʔϧΛઃఆ͢Δ • ඞཁͳ஌ࣝΛ఻ୡ͢Δ • ܁Γฦ͞ΕΔͳΒυΩϡϝϯτԽ͢Δ • ඞཁͳͻͱΛͭͳ͙

    • ѫࡰ·ΘΓ΋Α͠ • ϥϯνΛઃఆ͢Δ΋Α͠ • ϖΞϓϩɾϞϒϓϩɾϖΞϨϏϡʔɾϞϒϨϏϡʔ͢Δ΋Α͠ • झຯνϟϯωϧʹ༠͏΋Α͠
  67. Takeaways: ࠓ͙͢ʹ͸͡ΊΑ͏ • ΰʔϧΛઃఆ͢ΔʢนΛӽ͑ͨঢ়ଶΛఆٛʣ • ඞཁͳ஌ࣝΛ఻ୡ͢Δʢ৘ใ֨ࠩͷนͷղফʣ • ܁Γฦ͞ΕΔͳΒυΩϡϝϯτԽ͢Δ • ඞཁͳͻͱΛͭͳ͙ʢਓؒؔ܎ͷนͷղফʣ

    • ѫࡰ·ΘΓ΋Α͠ • ϥϯνΛઃఆ͢Δ΋Α͠ • ϖΞϓϩɾϞϒϓϩ͢Δ΋Α͠ • झຯνϟϯωϧʹ༠͏΋Α͠
  68. Takeaways: վળ͠Α͏ɺͻΖ͛Α͏ • ܁Γฦͯ͠FeedbackΛಘΑ͏ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ

    Interview / Survey Λ࣮ࢪ • νʔϜΛ͑ͯ͜ͻΖ͛Α͏ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
  69. Takeaways: վળ͠Α͏ɺͻΖ͛Α͏ • ܁Γฦͯ͠FeedbackΛಘΑ͏ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ

    Interview / Survey Λ࣮ࢪ • νʔϜΛ͑ͯ͜ͻΖ͛Α͏ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴ นΛղফ͢Δ ࣭ͷ޲্ จԽͷܗ੒
  70. Thank You! chaspy chaspy_ Site Reliability Engineer at Quipper Takeshi

    Kondo SRE Lounge Terraform-jp
  71. Appendix • People and Culture • ੒ՌΛͲ͏ଌΔ͔ • ۩ମతͳΰʔϧ߲໨ྫ •

    υΩϡϝϯτԽͷίπ • ͳͥ͏·͍ͬͨ͘ͷ͔
  72. Appendix: People and Culture • Quipper ʹ͸ People and Culture

    ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ • ϛογϣϯྫ • Onboading Experience ͷҡ࣋ɾ޲্ • eNPS(*3) ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ • جຊతͳੜ׆؀ڥͷ੔උ • ࣾ಺৘ใͷ Accessibility ޲্ • NewJoiner Party • Salon ੍౓ • etc… *3 Employee Net Promoter Score
  73. Appendix: People and Culture • Quipper ʹ͸ People and Culture

    ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ • ϛογϣϯྫ • Onboading Experience ͷҡ࣋ɾ޲্ • eNPS(*1) ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ • جຊతͳੜ׆؀ڥͷ੔උ • ࣾ಺৘ใͷ Accessibility ޲্ • NewJoiner Party • Salon ੍౓ • etc… ίϛϡχέʔγϣϯύεͷߏங ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ *3 Employee Net Promoter Score
  74. Tettra: ࣾ಺ͷAcceessability ޲্πʔϧ • `/tettra find ૊৫`

  75. Quipper Organization Company Engineering SRE Wev Dev Corporate Business Development

    Wev Dev Wev Dev PandC
  76. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ • ੒ՌΛఆྔతʹܭ͍ͬͯΔΘ͚Ͱ͸ͳ͍ • eNPS ΍ ཭৬཰ͱ͍͏਺஋Λ࢖͑ͳ͍͜ͱ΋ͳ͍͕ɺ Engineering Team

    ͱͯ͠͸είʔϓ͕޿͗͢Δ • People and Culture ͸ݟ͍ͯΔ • Interview ࣌ʹʮࠓͲΜͳؾ࣋ͪʁʯʮଓ͚͍͚ͯͦ͏ʁʯ ΛਘͶ͍ͯΔ
  77. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ Survey ΑΓ঺հ • ͜͜·Ͱ͔ͬ͠ΓͱΦϯϘʔσΟϯάΛͯ͠΋Β͑ͨͷ͸ॳΊͯͩͬͨͷͰͱͯ΋ڻ͖ ·ͨ͠ɻΦϯϘʔσΟϯάͷ͓͔͛Ͱͦͷޙͷۀ຿ʹ΋εϜʔζʹೖΕͨͱࢥ͍·͢ʂ • खް͍ϑΥϩʔͰຖ೔͋Γ͕͍ͨؾ࣋ͪͰҰഋͰͨ͠ʂ •

    ͖ͪΜͱͨ͠ΦϯϘʔσΟϯά͕ଘࡏ͢Δ͜ͱࣗମཱ͕೿ͩͱࢥ͍·͢ɻڞʹɺ඼࣭Λ ߴΊ͍͖ͯ·͠ΐ͏ɻ • Quipper Ͱ3ࣾ໨͕ͩɺΦϯϘʔσΟϯάͱ͍͏औΓ૊Έ͸ॳΊͯͩͬͨɻͱͯ΋ྑ͍ औΓ૊Έͩͱࢥ͏ͷͰɺޓ͍ʹ৘ใڞ༗ͯ͠ϒϥογϡΞοϓ͍͚ͯ͠Δͱྑ͍ͱࢥ ͏ɻ • લ৬Ͱ͸͜͜·ͰΦϯϘʔσΟϯάͷ੔උΛͰ͖͍ͯͳ͔ͬͨͷͰ͍͢͝ͱ͍͏ײ૝Ͱ ͍ͬͺ͍Ͱ͢ɻ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ
  78. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ Survey ΑΓ঺հ • ΦϯϘʔσΟϯάͱ͍͏֓೦͕ఆண͍ͯ͠Δ͜ͱࣗମ͕ศར • ΦϯϘʔσΟϯάΛ΍Ζ͏ͱͯ͘͠Ε͍ͯΔ͜ͱͰड͚ೖΕ Α͏ͱͯ͘͠Ε͍ͯΔͱײ͡Δ

  79. Appendix: ۩ମతͳΰʔϧ߲໨ྫ • SRE • Alert Λड͚ͯɺΞΫγϣϯ͋Δ͍͸ݟ௚͕͠Ͱ͖Δ • Infrastructure as

    a code Λ؅ཧ͍ͯ͠Δ Repository Ͱ nݸҎ্ มߋ͕Ͱ͖Δ • Web Developer • Release Manager Λܦݧͨ͠ • Dev Support Λܦݧͨ͠ • ಛఆͷυϝΠϯʹؔͯ͠ n ݸҎ্࣮૷ͨ͠ • υϝΠϯ஌ࣝษڧձΛऴ͑ͨ
  80. Appendix: υΩϡϝϯτԽͷίπ • ͋Δఔ౓ͷن໛ʹͳΔͱ࡞ΔϝϦοτ͕ίετΛ্ճͬͯ͘Δ͸ͣ • υΩϡϝϯτ͸͋Γ͕͍ͨͱ͍͏੠ଟ਺ • New Joiner ͕

    ͦΕΛݟͳ͕Βࣗݾ׬݁తʹਐΊΒΕΔ • ࡞Δ͔Ͳ͏͔ͷϙΠϯτ • ඞཁʹͳΔස౓͕ଟ͍͜ͱʢઆ໌ίετΛԼ͍͛ͨʣ • มߋස౓͕গͳ͍͜ͱʢϝϯςίετΛԼ͍͛ͨʣ • ۩ମྫ • ఆܕ࡞ۀʢϦϦʔε࡞ۀɺϝϯςφϯε࡞ۀʣ • γεςϜɺϓϩμΫτɺυϝΠϯͷུ֓
  81. Appendix: ͳͥ͏·͍ͬͨ͘ͷ͔ʁ • Engineer ͕ର৅ͩͬͨ • Templates ͷ࠶ར༻ՄೳੑɾվળՄೳੑ • Openness

    Culture • Culture ͱͯ͠ͷ౔৕͕େ͖͍ • ࠾༻໘઀࣌ͷίʔυςετ • ࠾༻໘઀࣌ͷ Culture Fit • ΦϯϘʔσΟϯά͸ॏཁͰ͋Δͱ͍͏ܒ໤ • ࠾༻ͷΦϯϘʔσΟϯά • https://scrapbox.io/ohbarye/ %E6%8E%A1%E7%94%A8%E3%81%AE%E3%82%AA%E3%83%B3%E3%83%9C%E3%83%BC%E3%8 3%87%E3%82%A3%E3%83%B3%E3%82%B0