オンボーディングのひろげかた / How to spread onboarding culture

JTF2019
https://2019.techfesta.jp/speakers#E20

Transcript

1. ΦϯϘʔσΟϯάͷͻΖ͔͛ͨ
   Takeshi Kondo / @chaspy
   2019/12/08
   July Tech Festa 2019
   

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2. ΦϯϘʔσΟϯά
   

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3. Question
   • ΦϯϘʔσΟϯάͱ͍͏ݴ༿Λ஌͍ͬͯΔͻͱ✋
   
   • ࣗ෼ͷνʔϜͰΦϯϘʔσΟϯάΛ͢Δɾ͞Ε͍ͯΔͻͱ✋
   
   • ࣗ෼ͷΦϯϘʔσΟϯάϓϩηε͸׬ᘳͩͱ͍͏ͻͱ✋
   

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4. • >the action or process of integrating a new employee into an
   organization or familiarizing a new customer or client with
   one's products or services.
   ΦϯϘʔσΟϯάͱ͸Կ͔
   https://www.lexico.com/en/definition/onboarding
   

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5. • >the action or process of integrating a new employee into an
   organization or familiarizing a new customer or client with
   one's products or services.
   
   • ৽͘͠Ճೖͨ͠ैۀһΛ૊৫ͷҰһʹ͢ΔͨΊͷऔΓ૊Έ
   
   ΦϯϘʔσΟϯάͱ͸Կ͔
   https://www.lexico.com/en/definition/onboarding
   

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6. ΦϯϘʔσΟϯάͱ͸Կ͔
   • ݚमʁ
   
   • ΞΧ΢ϯτొ࿥ʁ
   
   • OJT(*1)
   ʁ
   
   • Θ͔Μͳ͍͜ͱ͕͋ͬͨΒฉ͍ͯͶʁ
   *1 On-the-job training
   

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7. ΦϯϘʔσΟϯάͱ͸Կ͔
   • ݚमʁ
   
   • ΞΧ΢ϯτొ࿥ʁ
   
   • OJT(*1)
   ʁ
   
   • Θ͔Μͳ͍͜ͱ͕͋ͬͨΒฉ͍ͯͶʁ
   ͦ͏͔΋͠Εͳ͍ʁ
   Ͱ΋ͦΕ͚ͩʁ
   *1 On-the-job training
   

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8. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔
   • ૣظʹ૊৫ͷҰһʹͳΔ
   
   • ૣظͷઓྗԽ
   ☺
   Organization
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   New Joiner
   

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9. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔
   • ૣظʹ૊৫ͷҰһʹͳΔ
   
   • ૣظͷઓྗԽ
   
   Organization
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   New Joiner
   ૣ͘ߩݙ͍ͨ͠ʂ
   ߩݙͯ͠΄͍͠ʂ
   

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10. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔
    • ૣظʹ૊৫ͷҰһʹͳΔ
    
    • ૣظͷઓྗԽ
    
    Organization
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    New Joiner
    ૣ͘ߩݙ͍ͨ͠ʂ
    ߩݙͯ͠΄͍͠ʂ
    ૊৫ͷҰһͱͳΔ·Ͱͷ
    น
    

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11. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔
    • ૣظʹ૊৫ͷҰһʹͳΔ
    
    • ૣظͷઓྗԽ
    
    Organization
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    New Joiner
    ૣ͘ߩݙ͍ͨ͠ʂ
    ߩݙͯ͠΄͍͠ʂ
    นΛ৐Γӽ͑΍͘͢͢Δ
    ʹΦϯϘʔσΟϯά
    

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12. น
    

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13. นͬͯͳΜͰ͠ΐ͏ʁ
    • นͱ͍͏΋ͷ͸۩ମతʹԿ͔
    
    • ԿΛ͢Ε͹นΛऔΓআ͍ͨͱݴ͑Δ͔
    

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14. 3ͭͷน
    • ৘ใ֨ࠩͷน
    
    • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ
    
    • ਓؒؔ܎ͷน
    
    • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ
    
    • ৺ཧతͳน
    
    • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2
    ਓؒؔ܎ͷน ৺ཧతͳน
    ৘ใ֨ࠩͷน
    *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/
    ૬ޓʹӨڹ͋͠͏
    

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15. ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ
    • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ
    
    • ѻ͏ϏδωεɾϓϩμΫτ
    
    • ࢓ࣄͷਐΊํ
    
    • ίϛϡχέʔγϣϯύεͷߏங
    
    • νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ
    
    • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ
    
    • ৺ཧత҆શੑͷ֬อ
    
    • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
    

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16. ࠓ೔࿩͢͜ͱ
    • ΦϯϘʔσΟϯάͱ͸Կ͔
    
    • Quipper ʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ
    
    • ΦϯϘʔσΟϯάΛͲ͏΍Ε͹͍͍͔
    
    • ͲͷΑ͏ʹ͸͡ΊͨΒ͍͍͔
    
    • ͲͷΑ͏ʹ૊৫ʹͻΖ͍͛ͯ͘ͷ͔
    
    • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
    

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17. ૝ఆ͢Δௌ͖ख
    • ΦϯϘʔσΟϯάΛԿ͔஌Βͳ͍ͻͱ
    
    • ΦϯϘʔσΟϯάΛ͸͡Ί͍͕ͨํ๏͕Θ͔Βͳ͍ͻͱ
    
    • ΦϯϘʔσΟϯάΛ͸͡Ί͍ͯΔ͕ɺ࣭ΛΑΓߴΊ͍ͨͱ
    ࢥ͍ͬͯΔͻͱ
    

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18. ΰʔϧ
    • ΦϯϘʔσΟϯάͷ໨తɾಛੑɾޮՌΛ஌Δ͜ͱ
    
    • ΦϯϘʔσΟϯάͬͯେࣄʂͬͯࢥͬͯ΄͍͠
    
    • ΦϯϘʔσΟϯάͷࣄྫ͔Βɺ૊৫ʹऔΓೖΕͯ΋Β͏͜ͱ
    
    • Ͱ͖Δ͜ͱ͸ԿͩΖ͏ʁͱߟ͑͸͡Ίͯ΄͍͠
    

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19. ࠓ೔࿩͍ͯ͠Δͻͱ
    • Software Engineer in SRE Team
    
    • Engineering Manager Ͱ͸ͳ͍
    
    • ϘτϜΞοϓͷऔΓ૊Έ
    

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20. Agenda
    • ΦϯϘʔσΟϯάͱ͸Կ͔
    
    • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ
    
    • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
    

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21. Agenda
    • ΦϯϘʔσΟϯάͱ͸Կ͔
    
    • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ
    
    • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
    

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22. Quipper Organization
    Company
    Engineering
    SRE
    Wev
    Dev
    Corporate
    Business
    Development
    Wev
    Dev
    Wev
    Dev
    

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23. ࢲͨͪͷΦϯϘʔσΟϯά
    Jun. Dec. Dec.
    @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝
    JTF2019
    Engineer Onboarding Meetup #2
    SRECon 2019 Asia/Pacific
    #onboading-ja channel
    OnBoarding Interview / Survey
    Web Developer ΦϯϘʔσΟϯά։࢝
    Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ
    Mar. Jun. Sep.
    2018 2019
    

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24. ࢲͨͪͷΦϯϘʔσΟϯά
    Jun. Dec. Dec.
    @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝
    JTF2019
    Engineer Onboarding Meetup #2
    SRECon 2019 Asia/Pacific
    #onboading-ja channel
    OnBoarding Interview / Survey
    Web Developer ΦϯϘʔσΟϯά։࢝
    Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ
    Mar. Jun. Sep.
    2018 2019
    

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25. SRE Team ΦϯϘʔσΟϯά։࢝
    • ࣗ෼ࣗ਎͕ೖ͔ࣾΒ׆༂·Ͱ͕͔͔࣌ؒͬͨͷ͕͖͔͚ͬ
    
    • ౰࣌ͷSRE TeamʹΦϯϘʔσΟϯάϓϩηε͸ͳ͔ͬͨ
    
    • ਓͷೖΕସΘΓ͕ͦ΋ͦ΋ͳ͔ͬͨ
    

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26. Issue Ͱ૬ஊ͠ͳ͕Βɺ͸͡ΊͯͷΦϯϘʔσΟϯάΛߟ͑ͨ
    

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27. Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ
    https://quipper.hatenablog.com/entry/2019/03/25/sre-onboarding
    

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28. SRECon 2019 Asia/Pacific
    https://www.usenix.org/conference/srecon19asia/presentation/kondo
    

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29. Mission / Responsibility / Daily Work
    Mission
    Daily Work
    Responsibility
    Proactive
    action based
    on team
    values
    Goal for
    
    On-boarding
    

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30. In the case of Quipper SRE
    Mission
    Daily Work
    Responsibility
    Make it reliable and stable our
    services
    Proactive approach for stability
    
    Fixes server instability / failure
    
    Response to @sre
    Change an infrastructure with code
    
    React an alert
    
    Review Pull-Request
    
    Take long-term task
    

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31. In the case of Quipper SRE
    Mission
    Daily Work
    Responsibility
    Make it reliable and stable our
    services
    Proactive approach for stability
    
    Fixes server instability / failure
    
    Response to @sre
    Change an infrastructure with code
    
    React an alert
    
    Review Pull-Request
    
    Take long-term task
    The goal of on-boarding is
    to be able to do these task
    by themselves
    

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32. Design the learning experience
    Goal
    Change an infrastructure with code
    
    React an alert
    
    Review Pull-Request
    
    Take long-term task
    Preparation
    Change an Infrastructure
    Review Pull-Request
    Learn / React an alert
    Take long-term task
    

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33. Takeaways
    What's important for On-boarding?
    
    • Getting rid of the anxiety
    
    • Narrow the scope of thinking
    
    How To start on-Boarding?
    
    1. Define the goal
    
    • From Mission / Responsibility / Daily Work of your team
    
    2. Design the learning experience
    
    • Should be concrete and ordered to achieve the goal
    
    3. Review through 1on1
    
    • Check the reach of Goal and get rid of troubles
    

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34. Let’s begin from simple 3 questions
    • What is your team’s mission?
    
    • What is your team’s responsibility?
    
    • What is your team’s daily work?
    

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35. ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά
    • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔
    
    • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ
    
    • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ
    
    • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ
    
    • ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔ʁ
    
    • 1on1 ͰਐḿΛ֬ೝ͢Δ
    
    • 3ͭͷ࣭໰͔Β͸͡ΊΔ
    
    • νʔϜͷϛογϣϯ͸Կ͔
    
    • νʔϜͷ੹೚͸Կ͔
    
    • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔
    

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36. ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά
    • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔
    
    • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ
    
    • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ
    
    • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ
    
    • ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔
    
    • 1on1 ͰਐḿΛ֬ೝ͢Δ
    
    • 3ͭͷ࣭໰͔Β͸͡ΊΔ
    
    • νʔϜͷϛογϣϯ͸Կ͔
    
    • νʔϜͷ੹೚͸Կ͔
    
    • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔
    ৘ใ֨ࠩͷนͷղফ
    

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37. Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ
    https://quipper.hatenablog.com/entry/2019/03/25/sre-onboarding
    

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38. ՝୊ɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά
    • ͔͠͠ n = 1
    
    • ࠶ݱੑ͕͋Δͷ͔ʁ
    
    • ຊ౰ʹଞ৬छͰ΋༗ޮ͔ʁ
    
    • ΋ͬͱྑ͍ํ๏ɾߟ͑ํ͸ͳ͍ͷ͔ʁ
    

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39. Agenda
    • ΦϯϘʔσΟϯάͱ͸Կ͔
    
    • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ
    
    • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
    

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40. Quipper Organization
    Company
    Engineering
    SRE
    Wev
    Dev
    Corporate
    Business
    Development
    Wev
    Dev
    Wev
    Dev
    

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41. ࢲͨͪͷΦϯϘʔσΟϯά
    Jun. Dec. Dec.
    @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝
    JTF2019
    Engineer Onboarding Meetup #2
    SRECon 2019 Asia/Pacific
    #onboading-ja channel
    OnBoarding Interview / Survey
    Web Developer ΦϯϘʔσΟϯά։࢝
    Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ
    Mar. Jun. Sep.
    2018 2019
    

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42. Web Developer ΦϯϘʔσΟϯά։࢝
    • ಛʹͻͱ͕ଟ͘͸͍ͬͯ͘Δ࣌ظͩͬͨ
    
    • @chaspy ΋ࢀՃͯ͠ίϝϯτͨ͠
    
    • ΦϯϘʔσΟϯά͢Δɾ͞ΕΔଆͷλεΫΛ Issue
    Templates Խ
    

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43. OnBoarding Issue for WebDeveloper
    

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44. ͋Δ೔ͷΦϯϘʔσΟϯάͷऴΘΓʹ
    • ʮ͍͍͘͢͝औΓ૊ΈͩΑͶʯ
    
    • ʮ͏·͘FeedbackΛಘΒΕͳ͍͔ʯ
    
    • ʮνʔϜ಺֎Ͱ஌ݟΛڞ༗Ͱ͖ͳ͍͔ʯ
    

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45. ܁Γฦ͠ͷվળΛΑΓΑ͘͢ΔͨΊͷ3ͭͷࢪࡦ
    • ΦϯϘʔσΟϯάऴྃޙͷ Interview / Survey
    
    • ετοΫͱͯ͠ΦϯϘʔσΟϯάΛͨ͠ɾ͞Εͨ૒ํͷײ૝ɾҙݟΛ
    ऩू
    
    • #onboading-ja slack channel
    
    • ΦʔϓϯʹɺνʔϜΛ͑ͯ͜ΏΔ͘஌ݟΛڞ༗
    
    • ݄ؒΦϯϘʔσΟϯάࣗ਎
    
    • μΠδΣετͱ݄ͯ͠ʹҰ౓ΦϯϘʔσΟϯάͷ༷ࢠΛ͓ಧ͚
    

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46. Onbording Interview / Survey
    • ࠓճͷΦϯϘʔσΟϯάͰ޻෉ͨ͜͠ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞
    
    • ࠓճͷΦϯϘʔσΟϯάͰ΋ͬͱ͜͏͓͚ͯ͠͹Α͔ͬͨʂͱ͍
    ͏͜ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞
    
    • ଞͷνʔϜʹ΋׆༻Ͱ͖ͦ͏ͳऔΓ૊Έ͕͋Ε͹ڭ͍͑ͯͩ͘͞
    
    • ͦͷଞΦϯϘʔσΟϯάʹରͯ͠ͷײ૝ɺఏҊ౳ͳΜͰ΋هೖ͠
    ͍ͯͩ͘͞ɻ
    

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47. Onbording Survey
    ड़΂26ͷ Responses ͕ू·ͬͨ
    

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48. Onbording Survey (NewJoiner)
    վળͷ࣮ࢪ
    ϖΞϓϩ
    Working Out Loud *3
    *3 https://quipper.hatenablog.com/entry/2018/11/14/working-out-loud
    

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49. Onbording Survey (NewJoiner)
    ϖΞϓϩ
    झຯchannel
    WorkingOutLoud *3
    ѫࡰ·ΘΓ
    *3 https://quipper.hatenablog.com/entry/2018/11/14/working-out-loud
    

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50. Onbording Survey (Mentor)
    υϝΠϯ஌ࣝษڧձ
    ॴଐPRJ͚ͩͰͳ͘શମͱͷؔ܎Λઆ໌
    

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51. #onboarding-ja
    • ΦϯϘʔσΟϯάͷ૬ஊ΍ࡶஊ
    
    • NewJoiner ͕Ͳ͜Ͱฉ͍͍͍͔ͯΘ͔Βͳ͍͜ͱΛ࣭໰
    

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52. ݄ؒΦϯϘʔσΟϯάࣗ਎
    

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53. ݄ؒΦϯϘʔσΟϯάࣗ਎
    ΦϯϘʔσΟϯάΛ௨ͯ͡ɺνʔϜͷ੒௕ʹͭͳ͕ͬͨ
    ଞνʔϜͷςϯϓϨʔτ͕໾ཱͬͨ
    

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54. ݄ؒΦϯϘʔσΟϯάࣗ਎
    ΦϯϘʔσΟϯάϓϩηεվળͷ༷ࢠ
    

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55. Engineer Onboarding Meetup #2 by @motorollerscalatron
    https://speakerdeck.com/motorollerscalatron/opunxing-shi-depei-tuta-si-tatifalseonbodeingu
    

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56. ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯάͷ݁Ռ
    • ʮΦϯϘʔσΟϯάʯͱ͍͏ݴ༿͕ఆண
    
    • PDCAΛ·Θͯ͠վળͰ͖Δ౔৕͕Ͱ͖ͨ
    
    • νʔϜΛ௒͑ͨ஌ݟΛγΣΞͰ͖ͨ
    

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57. ·ͱΊɿΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά
    • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ
    
    • վળՄೳͳ Templates ͷ࡞੒
    
    • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ
    
    • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ
    
    • Open ʹ࿩ͤΔ৔ͷߏங
    
    • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
    

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58. Agenda
    • ΦϯϘʔσΟϯάͱ͸Կ͔
    
    • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ
    
    • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά
    
    • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
    

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59. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ʢ࠶ܝʣ
    • ૣظʹ૊৫ͷҰһʹͳΔ
    
    • ૣظͷઓྗԽ
    
    Organization
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    New Joiner
    ☺
    ૣ͘ߩݙ͍ͨ͠ʂ
    ߩݙͯ͠΄͍͠ʂ
    นΛ৐Γӽ͑΍͘͢͢Δ
    ʹΦϯϘʔσΟϯά
    

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60. ׬ᘳͳΦϯϘʔσΟϯά͸ଘࡏ͠ͳ͍
    • ΰʔϧ͸૊৫ͷҰһʹͳΔ͜ͱ
    
    • ≠ ஌ࣝΛʮ׬ᘳʯʹशಘ͢Δ
    
    • ≠ ͢΂ͯͷ࢓ࣄΛʮ׬ᘳʯʹͰ͖ΔΑ͏ʹͳΔ
    
    • นΛθϩʹ͢Δ͜ͱ͸ෆՄೳ
    
    • ʮࣗ෼Ͱௐ΂ͳ͕Βʯʮͻͱʹฉ͖ͳ͕Βʯ࢓ࣄ͕Ͱ͖Ε͹
    ͦΕͰ͍͍͸ͣ
    

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61. ׬ᘳͳΦϯϘʔσΟϯά͸ଘࡏ͠ͳ͍ͷͰ͸ʁ
    • ΰʔϧΛͲ͏ઃఆ͢Δ͔໰୊
    
    • ஌ࣝ΋ਓؒؔ܎΋ʮ׬ᘳʯʹͳΓಘͳ͍ͷͰ͸ʁ
    
    • ͦΕͰ΋ઃఆ͢Δ͜ͱΛΦεεϝ͢Δ
    
    • ّྱతͳଆ໘
    
    • ਖ਼ࣜʹҰһʹͳͬͨ͜ͱΛΈΜͳͰॕ͏
    
    • ड͚ೖΕΒΕ͍ͯΔײΛԋग़
    
    • FeedbackΛಘΔλΠϛϯά
    

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62. ଔۀࣜ at ԰্
    * Ϗϧͷ౎߹্ೖࣾ1ϲ݄ޙͰͳ͍ͱ԰্ʹ͸ߦ͚ͳ͍͜ͱ͔Β͜ͷΑ͏ͳϜʔϒ͕ੜ·Εͨ
    

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63. ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜
    • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ
    
    • վળՄೳͳ Templates ͷ࡞੒
    
    • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ
    
    • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ
    
    • Open ʹ࿩ͤΔ৔ͷߏங
    
    • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
    

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64. ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜
    • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ
    
    • վળՄೳͳ Templates ͷ࡞੒
    
    • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ
    
    • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ
    
    • Open ʹ࿩ͤΔ৔ͷߏங
    
    • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
    นΛղফ͢Δ
    ࣭ͷ޲্
    จԽͷܗ੒
    

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65. Takeaways: ΦϯϘʔσΟϯάͰղফ͢΂͖3ͭͷน
    • ৘ใ֨ࠩͷน
    
    • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ
    
    • ਓؒؔ܎ͷน
    
    • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ
    
    • ৺ཧతͳน
    
    • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2
    *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/
    ૬ޓʹӨڹ͋͠͏
    ਓؒؔ܎ͷน ৺ཧతͳน
    ৘ใ֨ࠩͷน
    

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66. Takeaways: ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ
    • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ
    
    • ѻ͏ϏδωεɾϓϩμΫτ
    
    • ࢓ࣄͷਐΊํ
    
    • ίϛϡχέʔγϣϯύεͷߏங
    
    • νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ
    
    • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ
    
    • ৺ཧత҆શੑͷ֬อ
    
    • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
    

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67. Takeaways: ࠓ͙͢ʹ͸͡ΊΑ͏
    • ΰʔϧΛઃఆ͢Δ
    
    • ඞཁͳ஌ࣝΛ఻ୡ͢Δ
    
    • ܁Γฦ͞ΕΔͳΒυΩϡϝϯτԽ͢Δ
    
    • ඞཁͳͻͱΛͭͳ͙
    
    • ѫࡰ·ΘΓ΋Α͠
    
    • ϥϯνΛઃఆ͢Δ΋Α͠
    
    • ϖΞϓϩɾϞϒϓϩɾϖΞϨϏϡʔɾϞϒϨϏϡʔ͢Δ΋Α͠
    
    • झຯνϟϯωϧʹ༠͏΋Α͠
    

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68. Takeaways: ࠓ͙͢ʹ͸͡ΊΑ͏
    • ΰʔϧΛઃఆ͢ΔʢนΛӽ͑ͨঢ়ଶΛఆٛʣ
    
    • ඞཁͳ஌ࣝΛ఻ୡ͢Δʢ৘ใ֨ࠩͷนͷղফʣ
    
    • ܁Γฦ͞ΕΔͳΒυΩϡϝϯτԽ͢Δ
    
    • ඞཁͳͻͱΛͭͳ͙ʢਓؒؔ܎ͷนͷղফʣ
    
    • ѫࡰ·ΘΓ΋Α͠
    
    • ϥϯνΛઃఆ͢Δ΋Α͠
    
    • ϖΞϓϩɾϞϒϓϩ͢Δ΋Α͠
    
    • झຯνϟϯωϧʹ༠͏΋Α͠
    

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69. Takeaways: վળ͠Α͏ɺͻΖ͛Α͏
    • ܁Γฦͯ͠FeedbackΛಘΑ͏
    
    • վળՄೳͳ Templates ͷ࡞੒
    
    • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ
    
    • νʔϜΛ͑ͯ͜ͻΖ͛Α͏
    
    • Open ʹ࿩ͤΔ৔ͷߏங
    
    • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
    

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70. Takeaways: վળ͠Α͏ɺͻΖ͛Α͏
    • ܁Γฦͯ͠FeedbackΛಘΑ͏
    
    • վળՄೳͳ Templates ͷ࡞੒
    
    • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ
    
    • νʔϜΛ͑ͯ͜ͻΖ͛Α͏
    
    • Open ʹ࿩ͤΔ৔ͷߏங
    
    • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
    นΛղফ͢Δ
    ࣭ͷ޲্
    จԽͷܗ੒
    

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71. Thank You!
    chaspy
    chaspy_
    Site Reliability Engineer
    
    at Quipper
    Takeshi Kondo
    SRE Lounge Terraform-jp
    

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72. Appendix
    • People and Culture
    
    • ੒ՌΛͲ͏ଌΔ͔
    
    • ۩ମతͳΰʔϧ߲໨ྫ
    
    • υΩϡϝϯτԽͷίπ
    
    • ͳͥ͏·͍ͬͨ͘ͷ͔
    

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73. Appendix: People and Culture
    • Quipper ʹ͸ People and Culture ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ
    
    • ϛογϣϯྫ
    
    • Onboading Experience ͷҡ࣋ɾ޲্
    
    • eNPS(*3)
    ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ
    
    • جຊతͳੜ׆؀ڥͷ੔උ
    
    • ࣾ಺৘ใͷ Accessibility ޲্
    
    • NewJoiner Party
    
    • Salon ੍౓
    
    • etc…
    *3 Employee Net Promoter Score
    

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74. Appendix: People and Culture
    • Quipper ʹ͸ People and Culture ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ
    
    • ϛογϣϯྫ
    
    • Onboading Experience ͷҡ࣋ɾ޲্
    
    • eNPS(*1)
    ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ
    
    • جຊతͳੜ׆؀ڥͷ੔උ
    
    • ࣾ಺৘ใͷ Accessibility ޲্
    
    • NewJoiner Party
    
    • Salon ੍౓
    
    • etc…
    ίϛϡχέʔγϣϯύεͷߏங
    ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ
    *3 Employee Net Promoter Score
    

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75. Tettra: ࣾ಺ͷAcceessability ޲্πʔϧ
    • `/tettra find ૊৫`
    

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76. Quipper Organization
    Company
    Engineering
    SRE
    Wev
    Dev
    Corporate
    Business
    Development
    Wev
    Dev
    Wev
    Dev
    PandC
    

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77. Appendix: ੒ՌΛͲ͏ਤΔͷ͔
    • ੒ՌΛఆྔతʹܭ͍ͬͯΔΘ͚Ͱ͸ͳ͍
    
    • eNPS ΍ ཭৬཰ͱ͍͏਺஋Λ࢖͑ͳ͍͜ͱ΋ͳ͍͕ɺ
    Engineering Team ͱͯ͠͸είʔϓ͕޿͗͢Δ
    
    • People and Culture ͸ݟ͍ͯΔ
    
    • Interview ࣌ʹʮࠓͲΜͳؾ࣋ͪʁʯʮଓ͚͍͚ͯͦ͏ʁʯ
    ΛਘͶ͍ͯΔ
    

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78. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ Survey ΑΓ঺հ
    • ͜͜·Ͱ͔ͬ͠ΓͱΦϯϘʔσΟϯάΛͯ͠΋Β͑ͨͷ͸ॳΊͯͩͬͨͷͰͱͯ΋ڻ͖
    ·ͨ͠ɻΦϯϘʔσΟϯάͷ͓͔͛Ͱͦͷޙͷۀ຿ʹ΋εϜʔζʹೖΕͨͱࢥ͍·͢ʂ
    
    • खް͍ϑΥϩʔͰຖ೔͋Γ͕͍ͨؾ࣋ͪͰҰഋͰͨ͠ʂ
    
    • ͖ͪΜͱͨ͠ΦϯϘʔσΟϯά͕ଘࡏ͢Δ͜ͱࣗମཱ͕೿ͩͱࢥ͍·͢ɻڞʹɺ඼࣭Λ
    ߴΊ͍͖ͯ·͠ΐ͏ɻ
    
    • Quipper Ͱ3ࣾ໨͕ͩɺΦϯϘʔσΟϯάͱ͍͏औΓ૊Έ͸ॳΊͯͩͬͨɻͱͯ΋ྑ͍
    औΓ૊Έͩͱࢥ͏ͷͰɺޓ͍ʹ৘ใڞ༗ͯ͠ϒϥογϡΞοϓ͍͚ͯ͠Δͱྑ͍ͱࢥ
    ͏ɻ
    
    • લ৬Ͱ͸͜͜·ͰΦϯϘʔσΟϯάͷ੔උΛͰ͖͍ͯͳ͔ͬͨͷͰ͍͢͝ͱ͍͏ײ૝Ͱ
    ͍ͬͺ͍Ͱ͢ɻ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ
    

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79. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ Survey ΑΓ঺հ
    • ΦϯϘʔσΟϯάͱ͍͏֓೦͕ఆண͍ͯ͠Δ͜ͱࣗମ͕ศར
    
    • ΦϯϘʔσΟϯάΛ΍Ζ͏ͱͯ͘͠Ε͍ͯΔ͜ͱͰड͚ೖΕ
    Α͏ͱͯ͘͠Ε͍ͯΔͱײ͡Δ
    

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80. Appendix: ۩ମతͳΰʔϧ߲໨ྫ
    • SRE
    
    • Alert Λड͚ͯɺΞΫγϣϯ͋Δ͍͸ݟ௚͕͠Ͱ͖Δ
    
    • Infrastructure as a code Λ؅ཧ͍ͯ͠Δ Repository Ͱ nݸҎ্ มߋ͕Ͱ͖Δ
    
    • Web Developer
    
    • Release Manager Λܦݧͨ͠
    
    • Dev Support Λܦݧͨ͠
    
    • ಛఆͷυϝΠϯʹؔͯ͠ n ݸҎ্࣮૷ͨ͠
    
    • υϝΠϯ஌ࣝษڧձΛऴ͑ͨ
    

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81. Appendix: υΩϡϝϯτԽͷίπ
    • ͋Δఔ౓ͷن໛ʹͳΔͱ࡞ΔϝϦοτ͕ίετΛ্ճͬͯ͘Δ͸ͣ
    
    • υΩϡϝϯτ͸͋Γ͕͍ͨͱ͍͏੠ଟ਺
    
    • New Joiner ͕ ͦΕΛݟͳ͕Βࣗݾ׬݁తʹਐΊΒΕΔ
    
    • ࡞Δ͔Ͳ͏͔ͷϙΠϯτ
    
    • ඞཁʹͳΔස౓͕ଟ͍͜ͱʢઆ໌ίετΛԼ͍͛ͨʣ
    
    • มߋස౓͕গͳ͍͜ͱʢϝϯςίετΛԼ͍͛ͨʣ
    
    • ۩ମྫ
    
    • ఆܕ࡞ۀʢϦϦʔε࡞ۀɺϝϯςφϯε࡞ۀʣ
    
    • γεςϜɺϓϩμΫτɺυϝΠϯͷུ֓
    

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82. Appendix: ͳͥ͏·͍ͬͨ͘ͷ͔ʁ
    • Engineer ͕ର৅ͩͬͨ
    
    • Templates ͷ࠶ར༻ՄೳੑɾվળՄೳੑ
    
    • Openness Culture
    
    • Culture ͱͯ͠ͷ౔৕͕େ͖͍
    
    • ࠾༻໘઀࣌ͷίʔυςετ
    
    • ࠾༻໘઀࣌ͷ Culture Fit
    
    • ΦϯϘʔσΟϯά͸ॏཁͰ͋Δͱ͍͏ܒ໤
    
    • ࠾༻ͷΦϯϘʔσΟϯά
    
    • https://scrapbox.io/ohbarye/
    %E6%8E%A1%E7%94%A8%E3%81%AE%E3%82%AA%E3%83%B3%E3%83%9C%E3%83%BC%E3%8
    3%87%E3%82%A3%E3%83%B3%E3%82%B0
    

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