オンボーディングのひろげかた / How to spread onboarding culture

93c80c388fe9d8f9df7d030549a0ff0b?s=47 Takeshi Kondo
December 08, 2019

オンボーディングのひろげかた / How to spread onboarding culture

93c80c388fe9d8f9df7d030549a0ff0b?s=128

Takeshi Kondo

December 08, 2019
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  1. 4.

    • >the action or process of integrating a new employee

    into an organization or familiarizing a new customer or client with one's products or services. ΦϯϘʔσΟϯάͱ͸Կ͔ https://www.lexico.com/en/definition/onboarding
  2. 5.

    • >the action or process of integrating a new employee

    into an organization or familiarizing a new customer or client with one's products or services. • ৽͘͠Ճೖͨ͠ैۀһΛ૊৫ͷҰһʹ͢ΔͨΊͷऔΓ૊Έ ΦϯϘʔσΟϯάͱ͸Կ͔ https://www.lexico.com/en/definition/onboarding
  3. 12.

  4. 14.

    3ͭͷน • ৘ใ֨ࠩͷน • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ • ਓؒؔ܎ͷน • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ •

    ৺ཧతͳน • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2 ਓؒؔ܎ͷน ৺ཧతͳน ৘ใ֨ࠩͷน *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/ ૬ޓʹӨڹ͋͠͏
  5. 15.

    ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ • ѻ͏ϏδωεɾϓϩμΫτ • ࢓ࣄͷਐΊํ • ίϛϡχέʔγϣϯύεͷߏங •

    νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ • ৺ཧత҆શੑͷ֬อ • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
  6. 23.

    ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019

    Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
  7. 24.

    ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019

    Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
  8. 29.

    Mission / Responsibility / Daily Work Mission Daily Work Responsibility

    Proactive action based on team values Goal for On-boarding
  9. 30.

    In the case of Quipper SRE Mission Daily Work Responsibility

    Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task
  10. 31.

    In the case of Quipper SRE Mission Daily Work Responsibility

    Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task The goal of on-boarding is to be able to do these task by themselves
  11. 32.

    Design the learning experience Goal Change an infrastructure with code

    React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task
  12. 33.

    Takeaways What's important for On-boarding? • Getting rid of the

    anxiety • Narrow the scope of thinking How To start on-Boarding? 1. Define the goal • From Mission / Responsibility / Daily Work of your team 2. Design the learning experience • Should be concrete and ordered to achieve the goal 3. Review through 1on1 • Check the reach of Goal and get rid of troubles
  13. 34.

    Let’s begin from simple 3 questions • What is your

    team’s mission? • What is your team’s responsibility? • What is your team’s daily work?
  14. 35.

    ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔ • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ •

    ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔ʁ • 1on1 ͰਐḿΛ֬ೝ͢Δ • 3ͭͷ࣭໰͔Β͸͡ΊΔ • νʔϜͷϛογϣϯ͸Կ͔ • νʔϜͷ੹೚͸Կ͔ • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔
  15. 36.

    ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔ • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ •

    ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔ • 1on1 ͰਐḿΛ֬ೝ͢Δ • 3ͭͷ࣭໰͔Β͸͡ΊΔ • νʔϜͷϛογϣϯ͸Կ͔ • νʔϜͷ੹೚͸Կ͔ • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔ ৘ใ֨ࠩͷนͷղফ
  16. 41.

    ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019

    Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
  17. 45.

    ܁Γฦ͠ͷվળΛΑΓΑ͘͢ΔͨΊͷ3ͭͷࢪࡦ • ΦϯϘʔσΟϯάऴྃޙͷ Interview / Survey • ετοΫͱͯ͠ΦϯϘʔσΟϯάΛͨ͠ɾ͞Εͨ૒ํͷײ૝ɾҙݟΛ ऩू •

    #onboading-ja slack channel • ΦʔϓϯʹɺνʔϜΛ͑ͯ͜ΏΔ͘஌ݟΛڞ༗ • ݄ؒΦϯϘʔσΟϯάࣗ਎ • μΠδΣετͱ݄ͯ͠ʹҰ౓ΦϯϘʔσΟϯάͷ༷ࢠΛ͓ಧ͚
  18. 46.

    Onbording Interview / Survey • ࠓճͷΦϯϘʔσΟϯάͰ޻෉ͨ͜͠ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ࠓճͷΦϯϘʔσΟϯάͰ΋ͬͱ͜͏͓͚ͯ͠͹Α͔ͬͨʂͱ͍ ͏͜ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞ •

    ଞͷνʔϜʹ΋׆༻Ͱ͖ͦ͏ͳऔΓ૊Έ͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ͦͷଞΦϯϘʔσΟϯάʹରͯ͠ͷײ૝ɺఏҊ౳ͳΜͰ΋هೖ͠ ͍ͯͩ͘͞ɻ
  19. 48.

    Onbording Survey (NewJoiner) վળͷ࣮ࢪ ϖΞϓϩ Working Out Loud *3 *3

    https://quipper.hatenablog.com/entry/2018/11/14/working-out-loud
  20. 57.

    ·ͱΊɿΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview

    / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
  21. 60.

    ׬ᘳͳΦϯϘʔσΟϯά͸ଘࡏ͠ͳ͍ • ΰʔϧ͸૊৫ͷҰһʹͳΔ͜ͱ • ≠ ஌ࣝΛʮ׬ᘳʯʹशಘ͢Δ • ≠ ͢΂ͯͷ࢓ࣄΛʮ׬ᘳʯʹͰ͖ΔΑ͏ʹͳΔ •

    นΛθϩʹ͢Δ͜ͱ͸ෆՄೳ • ʮࣗ෼Ͱௐ΂ͳ͕Βʯʮͻͱʹฉ͖ͳ͕Βʯ࢓ࣄ͕Ͱ͖Ε͹ ͦΕͰ͍͍͸ͣ
  22. 63.

    ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜ • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview

    / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
  23. 64.

    ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜ • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview

    / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴ นΛղফ͢Δ ࣭ͷ޲্ จԽͷܗ੒
  24. 65.

    Takeaways: ΦϯϘʔσΟϯάͰղফ͢΂͖3ͭͷน • ৘ใ֨ࠩͷน • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ • ਓؒؔ܎ͷน • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ

    • ৺ཧతͳน • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2 *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/ ૬ޓʹӨڹ͋͠͏ ਓؒؔ܎ͷน ৺ཧతͳน ৘ใ֨ࠩͷน
  25. 66.

    Takeaways: ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ • ѻ͏ϏδωεɾϓϩμΫτ • ࢓ࣄͷਐΊํ • ίϛϡχέʔγϣϯύεͷߏங

    • νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ • ৺ཧత҆શੑͷ֬อ • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
  26. 67.

    Takeaways: ࠓ͙͢ʹ͸͡ΊΑ͏ • ΰʔϧΛઃఆ͢Δ • ඞཁͳ஌ࣝΛ఻ୡ͢Δ • ܁Γฦ͞ΕΔͳΒυΩϡϝϯτԽ͢Δ • ඞཁͳͻͱΛͭͳ͙

    • ѫࡰ·ΘΓ΋Α͠ • ϥϯνΛઃఆ͢Δ΋Α͠ • ϖΞϓϩɾϞϒϓϩɾϖΞϨϏϡʔɾϞϒϨϏϡʔ͢Δ΋Α͠ • झຯνϟϯωϧʹ༠͏΋Α͠
  27. 69.

    Takeaways: վળ͠Α͏ɺͻΖ͛Α͏ • ܁Γฦͯ͠FeedbackΛಘΑ͏ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ

    Interview / Survey Λ࣮ࢪ • νʔϜΛ͑ͯ͜ͻΖ͛Α͏ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
  28. 70.

    Takeaways: վળ͠Α͏ɺͻΖ͛Α͏ • ܁Γฦͯ͠FeedbackΛಘΑ͏ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ

    Interview / Survey Λ࣮ࢪ • νʔϜΛ͑ͯ͜ͻΖ͛Α͏ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴ นΛղফ͢Δ ࣭ͷ޲্ จԽͷܗ੒
  29. 73.

    Appendix: People and Culture • Quipper ʹ͸ People and Culture

    ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ • ϛογϣϯྫ • Onboading Experience ͷҡ࣋ɾ޲্ • eNPS(*3) ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ • جຊతͳੜ׆؀ڥͷ੔උ • ࣾ಺৘ใͷ Accessibility ޲্ • NewJoiner Party • Salon ੍౓ • etc… *3 Employee Net Promoter Score
  30. 74.

    Appendix: People and Culture • Quipper ʹ͸ People and Culture

    ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ • ϛογϣϯྫ • Onboading Experience ͷҡ࣋ɾ޲্ • eNPS(*1) ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ • جຊతͳੜ׆؀ڥͷ੔උ • ࣾ಺৘ใͷ Accessibility ޲্ • NewJoiner Party • Salon ੍౓ • etc… ίϛϡχέʔγϣϯύεͷߏங ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ *3 Employee Net Promoter Score
  31. 77.

    Appendix: ੒ՌΛͲ͏ਤΔͷ͔ • ੒ՌΛఆྔతʹܭ͍ͬͯΔΘ͚Ͱ͸ͳ͍ • eNPS ΍ ཭৬཰ͱ͍͏਺஋Λ࢖͑ͳ͍͜ͱ΋ͳ͍͕ɺ Engineering Team

    ͱͯ͠͸είʔϓ͕޿͗͢Δ • People and Culture ͸ݟ͍ͯΔ • Interview ࣌ʹʮࠓͲΜͳؾ࣋ͪʁʯʮଓ͚͍͚ͯͦ͏ʁʯ ΛਘͶ͍ͯΔ
  32. 78.

    Appendix: ੒ՌΛͲ͏ਤΔͷ͔ Survey ΑΓ঺հ • ͜͜·Ͱ͔ͬ͠ΓͱΦϯϘʔσΟϯάΛͯ͠΋Β͑ͨͷ͸ॳΊͯͩͬͨͷͰͱͯ΋ڻ͖ ·ͨ͠ɻΦϯϘʔσΟϯάͷ͓͔͛Ͱͦͷޙͷۀ຿ʹ΋εϜʔζʹೖΕͨͱࢥ͍·͢ʂ • खް͍ϑΥϩʔͰຖ೔͋Γ͕͍ͨؾ࣋ͪͰҰഋͰͨ͠ʂ •

    ͖ͪΜͱͨ͠ΦϯϘʔσΟϯά͕ଘࡏ͢Δ͜ͱࣗମཱ͕೿ͩͱࢥ͍·͢ɻڞʹɺ඼࣭Λ ߴΊ͍͖ͯ·͠ΐ͏ɻ • Quipper Ͱ3ࣾ໨͕ͩɺΦϯϘʔσΟϯάͱ͍͏औΓ૊Έ͸ॳΊͯͩͬͨɻͱͯ΋ྑ͍ औΓ૊Έͩͱࢥ͏ͷͰɺޓ͍ʹ৘ใڞ༗ͯ͠ϒϥογϡΞοϓ͍͚ͯ͠Δͱྑ͍ͱࢥ ͏ɻ • લ৬Ͱ͸͜͜·ͰΦϯϘʔσΟϯάͷ੔උΛͰ͖͍ͯͳ͔ͬͨͷͰ͍͢͝ͱ͍͏ײ૝Ͱ ͍ͬͺ͍Ͱ͢ɻ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ
  33. 80.

    Appendix: ۩ମతͳΰʔϧ߲໨ྫ • SRE • Alert Λड͚ͯɺΞΫγϣϯ͋Δ͍͸ݟ௚͕͠Ͱ͖Δ • Infrastructure as

    a code Λ؅ཧ͍ͯ͠Δ Repository Ͱ nݸҎ্ มߋ͕Ͱ͖Δ • Web Developer • Release Manager Λܦݧͨ͠ • Dev Support Λܦݧͨ͠ • ಛఆͷυϝΠϯʹؔͯ͠ n ݸҎ্࣮૷ͨ͠ • υϝΠϯ஌ࣝษڧձΛऴ͑ͨ
  34. 81.

    Appendix: υΩϡϝϯτԽͷίπ • ͋Δఔ౓ͷن໛ʹͳΔͱ࡞ΔϝϦοτ͕ίετΛ্ճͬͯ͘Δ͸ͣ • υΩϡϝϯτ͸͋Γ͕͍ͨͱ͍͏੠ଟ਺ • New Joiner ͕

    ͦΕΛݟͳ͕Βࣗݾ׬݁తʹਐΊΒΕΔ • ࡞Δ͔Ͳ͏͔ͷϙΠϯτ • ඞཁʹͳΔස౓͕ଟ͍͜ͱʢઆ໌ίετΛԼ͍͛ͨʣ • มߋස౓͕গͳ͍͜ͱʢϝϯςίετΛԼ͍͛ͨʣ • ۩ମྫ • ఆܕ࡞ۀʢϦϦʔε࡞ۀɺϝϯςφϯε࡞ۀʣ • γεςϜɺϓϩμΫτɺυϝΠϯͷུ֓
  35. 82.

    Appendix: ͳͥ͏·͍ͬͨ͘ͷ͔ʁ • Engineer ͕ର৅ͩͬͨ • Templates ͷ࠶ར༻ՄೳੑɾվળՄೳੑ • Openness

    Culture • Culture ͱͯ͠ͷ౔৕͕େ͖͍ • ࠾༻໘઀࣌ͷίʔυςετ • ࠾༻໘઀࣌ͷ Culture Fit • ΦϯϘʔσΟϯά͸ॏཁͰ͋Δͱ͍͏ܒ໤ • ࠾༻ͷΦϯϘʔσΟϯά • https://scrapbox.io/ohbarye/ %E6%8E%A1%E7%94%A8%E3%81%AE%E3%82%AA%E3%83%B3%E3%83%9C%E3%83%BC%E3%8 3%87%E3%82%A3%E3%83%B3%E3%82%B0