オンボーディングのひろげかた / How to spread onboarding culture

JTF2019
https://2019.techfesta.jp/speakers#E20

Transcript

1. ΦϯϘʔσΟϯάͷͻΖ͔͛ͨ Takeshi Kondo / @chaspy 2019/12/08 July Tech Festa 2019
2. ΦϯϘʔσΟϯά
3. Question • ΦϯϘʔσΟϯάͱ͍͏ݴ༿Λ஌͍ͬͯΔͻͱ✋ • ࣗ෼ͷνʔϜͰΦϯϘʔσΟϯάΛ͢Δɾ͞Ε͍ͯΔͻͱ✋ • ࣗ෼ͷΦϯϘʔσΟϯάϓϩηε͸׬ᘳͩͱ͍͏ͻͱ✋
4. • >the action or process of integrating a new employee into an organization or familiarizing a new customer or client with one's products or services. ΦϯϘʔσΟϯάͱ͸Կ͔ https://www.lexico.com/en/definition/onboarding
5. • >the action or process of integrating a new employee into an organization or familiarizing a new customer or client with one's products or services. • ৽͘͠Ճೖͨ͠ैۀһΛ૊৫ͷҰһʹ͢ΔͨΊͷऔΓ૊Έ ΦϯϘʔσΟϯάͱ͸Կ͔ https://www.lexico.com/en/definition/onboarding
6. ΦϯϘʔσΟϯάͱ͸Կ͔ • ݚमʁ • ΞΧ΢ϯτొ࿥ʁ • OJT(*1) ʁ • Θ͔Μͳ͍͜ͱ͕͋ͬͨΒฉ͍ͯͶʁ *1 On-the-job training
7. ΦϯϘʔσΟϯάͱ͸Կ͔ • ݚमʁ • ΞΧ΢ϯτొ࿥ʁ • OJT(*1) ʁ • Θ͔Μͳ͍͜ͱ͕͋ͬͨΒฉ͍ͯͶʁ ͦ͏͔΋͠Εͳ͍ʁ Ͱ΋ͦΕ͚ͩʁ *1 On-the-job training
8. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ ☺ Organization New Joiner
9. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ૣ͘ߩݙ͍ͨ͠ʂ ߩݙͯ͠΄͍͠ʂ
10. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ૣ͘ߩݙ͍ͨ͠ʂ ߩݙͯ͠΄͍͠ʂ ૊৫ͷҰһͱͳΔ·Ͱͷ น
11. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ૣ͘ߩݙ͍ͨ͠ʂ ߩݙͯ͠΄͍͠ʂ นΛ৐Γӽ͑΍͘͢͢Δ ʹΦϯϘʔσΟϯά
12. น
13. นͬͯͳΜͰ͠ΐ͏ʁ • นͱ͍͏΋ͷ͸۩ମతʹԿ͔ • ԿΛ͢Ε͹นΛऔΓআ͍ͨͱݴ͑Δ͔
14. 3ͭͷน • ৘ใ֨ࠩͷน • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ • ਓؒؔ܎ͷน • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ • ৺ཧతͳน • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2 ਓؒؔ܎ͷน ৺ཧతͳน ৘ใ֨ࠩͷน *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/ ૬ޓʹӨڹ͋͠͏
15. ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ • ѻ͏ϏδωεɾϓϩμΫτ • ࢓ࣄͷਐΊํ • ίϛϡχέʔγϣϯύεͷߏங • νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ • ৺ཧత҆શੑͷ֬อ • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
16. ࠓ೔࿩͢͜ͱ • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipper ʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • ΦϯϘʔσΟϯάΛͲ͏΍Ε͹͍͍͔ • ͲͷΑ͏ʹ͸͡ΊͨΒ͍͍͔ • ͲͷΑ͏ʹ૊৫ʹͻΖ͍͛ͯ͘ͷ͔ • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
17. ૝ఆ͢Δௌ͖ख • ΦϯϘʔσΟϯάΛԿ͔஌Βͳ͍ͻͱ • ΦϯϘʔσΟϯάΛ͸͡Ί͍͕ͨํ๏͕Θ͔Βͳ͍ͻͱ • ΦϯϘʔσΟϯάΛ͸͡Ί͍ͯΔ͕ɺ࣭ΛΑΓߴΊ͍ͨͱ ࢥ͍ͬͯΔͻͱ
18. ΰʔϧ • ΦϯϘʔσΟϯάͷ໨తɾಛੑɾޮՌΛ஌Δ͜ͱ • ΦϯϘʔσΟϯάͬͯେࣄʂͬͯࢥͬͯ΄͍͠ • ΦϯϘʔσΟϯάͷࣄྫ͔Βɺ૊৫ʹऔΓೖΕͯ΋Β͏͜ͱ • Ͱ͖Δ͜ͱ͸ԿͩΖ͏ʁͱߟ͑͸͡Ίͯ΄͍͠
19. ࠓ೔࿩͍ͯ͠Δͻͱ • Software Engineer in SRE Team • Engineering Manager Ͱ͸ͳ͍ • ϘτϜΞοϓͷऔΓ૊Έ
20. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
21. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
22. Quipper Organization Company Engineering SRE Wev Dev Corporate Business Development Wev Dev Wev Dev
23. ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019 Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
24. ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019 Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
25. SRE Team ΦϯϘʔσΟϯά։࢝ • ࣗ෼ࣗ਎͕ೖ͔ࣾΒ׆༂·Ͱ͕͔͔࣌ؒͬͨͷ͕͖͔͚ͬ • ౰࣌ͷSRE TeamʹΦϯϘʔσΟϯάϓϩηε͸ͳ͔ͬͨ • ਓͷೖΕସΘΓ͕ͦ΋ͦ΋ͳ͔ͬͨ
26. Issue Ͱ૬ஊ͠ͳ͕Βɺ͸͡ΊͯͷΦϯϘʔσΟϯάΛߟ͑ͨ
27. Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ https://quipper.hatenablog.com/entry/2019/03/25/sre-onboarding
28. SRECon 2019 Asia/Pacific https://www.usenix.org/conference/srecon19asia/presentation/kondo
29. Mission / Responsibility / Daily Work Mission Daily Work Responsibility Proactive action based on team values Goal for On-boarding
30. In the case of Quipper SRE Mission Daily Work Responsibility Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task
31. In the case of Quipper SRE Mission Daily Work Responsibility Make it reliable and stable our services Proactive approach for stability Fixes server instability / failure Response to @sre Change an infrastructure with code React an alert Review Pull-Request Take long-term task The goal of on-boarding is to be able to do these task by themselves
32. Design the learning experience Goal Change an infrastructure with code React an alert Review Pull-Request Take long-term task Preparation Change an Infrastructure Review Pull-Request Learn / React an alert Take long-term task
33. Takeaways What's important for On-boarding? • Getting rid of the anxiety • Narrow the scope of thinking How To start on-Boarding? 1. Define the goal • From Mission / Responsibility / Daily Work of your team 2. Design the learning experience • Should be concrete and ordered to achieve the goal 3. Review through 1on1 • Check the reach of Goal and get rid of troubles
34. Let’s begin from simple 3 questions • What is your team’s mission? • What is your team’s responsibility? • What is your team’s daily work?
35. ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔ • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ • ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔ʁ • 1on1 ͰਐḿΛ֬ೝ͢Δ • 3ͭͷ࣭໰͔Β͸͡ΊΔ • νʔϜͷϛογϣϯ͸Կ͔ • νʔϜͷ੹೚͸Կ͔ • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔
36. ·ͱΊɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ؾ͖ͮɿΦϯϘʔσΟϯά͕ͳͥ༗ޮ͔ • ΨΠυ͕͋Δ͜ͱͰෆ҆ΛݮΒ͢͜ͱ͕Ͱ͖Δ • ͲͷΑ͏ʹΦϯϘʔσΟϯάΛ͸͡ΊΔ͔ʁ • ΰʔϧΛఆٛ͢ΔɿͲͷΑ͏ʹͳΕ͹Ұһ͔ʁ • ֶशମݧΛઃܭ͢ΔɿͲ͏΍ͬͯนΛ৐Γӽ͑Δ͔ • 1on1 ͰਐḿΛ֬ೝ͢Δ • 3ͭͷ࣭໰͔Β͸͡ΊΔ • νʔϜͷϛογϣϯ͸Կ͔ • νʔϜͷ੹೚͸Կ͔ • ຖ೔ͲΜͳ͜ͱΛ͍ͯ͠Δ͔ ৘ใ֨ࠩͷนͷղফ
37. Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ https://quipper.hatenablog.com/entry/2019/03/25/sre-onboarding
38. ՝୊ɿ1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ͔͠͠ n = 1 • ࠶ݱੑ͕͋Δͷ͔ʁ • ຊ౰ʹଞ৬छͰ΋༗ޮ͔ʁ • ΋ͬͱྑ͍ํ๏ɾߟ͑ํ͸ͳ͍ͷ͔ʁ
39. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
40. Quipper Organization Company Engineering SRE Wev Dev Corporate Business Development Wev Dev Wev Dev
41. ࢲͨͪͷΦϯϘʔσΟϯά Jun. Dec. Dec. @chaspy ೖࣾ SRE Team ΦϯϘʔσΟϯά։࢝ JTF2019 Engineer Onboarding Meetup #2 SRECon 2019 Asia/Pacific #onboading-ja channel OnBoarding Interview / Survey Web Developer ΦϯϘʔσΟϯά։࢝ Blog ΦϯϘʔσΟϯάͷ͸͡Ί͔ͨ Mar. Jun. Sep. 2018 2019
42. Web Developer ΦϯϘʔσΟϯά։࢝ • ಛʹͻͱ͕ଟ͘͸͍ͬͯ͘Δ࣌ظͩͬͨ • @chaspy ΋ࢀՃͯ͠ίϝϯτͨ͠ • ΦϯϘʔσΟϯά͢Δɾ͞ΕΔଆͷλεΫΛ Issue Templates Խ
43. OnBoarding Issue for WebDeveloper
44. ͋Δ೔ͷΦϯϘʔσΟϯάͷऴΘΓʹ • ʮ͍͍͘͢͝औΓ૊ΈͩΑͶʯ • ʮ͏·͘FeedbackΛಘΒΕͳ͍͔ʯ • ʮνʔϜ಺֎Ͱ஌ݟΛڞ༗Ͱ͖ͳ͍͔ʯ
45. ܁Γฦ͠ͷվળΛΑΓΑ͘͢ΔͨΊͷ3ͭͷࢪࡦ • ΦϯϘʔσΟϯάऴྃޙͷ Interview / Survey • ετοΫͱͯ͠ΦϯϘʔσΟϯάΛͨ͠ɾ͞Εͨ૒ํͷײ૝ɾҙݟΛ ऩू • #onboading-ja slack channel • ΦʔϓϯʹɺνʔϜΛ͑ͯ͜ΏΔ͘஌ݟΛڞ༗ • ݄ؒΦϯϘʔσΟϯάࣗ਎ • μΠδΣετͱ݄ͯ͠ʹҰ౓ΦϯϘʔσΟϯάͷ༷ࢠΛ͓ಧ͚
46. Onbording Interview / Survey • ࠓճͷΦϯϘʔσΟϯάͰ޻෉ͨ͜͠ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ࠓճͷΦϯϘʔσΟϯάͰ΋ͬͱ͜͏͓͚ͯ͠͹Α͔ͬͨʂͱ͍ ͏͜ͱ͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ଞͷνʔϜʹ΋׆༻Ͱ͖ͦ͏ͳऔΓ૊Έ͕͋Ε͹ڭ͍͑ͯͩ͘͞ • ͦͷଞΦϯϘʔσΟϯάʹରͯ͠ͷײ૝ɺఏҊ౳ͳΜͰ΋هೖ͠ ͍ͯͩ͘͞ɻ
47. Onbording Survey ड़΂26ͷ Responses ͕ू·ͬͨ
48. Onbording Survey (NewJoiner) վળͷ࣮ࢪ ϖΞϓϩ Working Out Loud *3 *3 https://quipper.hatenablog.com/entry/2018/11/14/working-out-loud
49. Onbording Survey (NewJoiner) ϖΞϓϩ झຯchannel WorkingOutLoud *3 ѫࡰ·ΘΓ *3 https://quipper.hatenablog.com/entry/2018/11/14/working-out-loud
50. Onbording Survey (Mentor) υϝΠϯ஌ࣝษڧձ ॴଐPRJ͚ͩͰͳ͘શମͱͷؔ܎Λઆ໌
51. #onboarding-ja • ΦϯϘʔσΟϯάͷ૬ஊ΍ࡶஊ • NewJoiner ͕Ͳ͜Ͱฉ͍͍͍͔ͯΘ͔Βͳ͍͜ͱΛ࣭໰
52. ݄ؒΦϯϘʔσΟϯάࣗ਎
53. ݄ؒΦϯϘʔσΟϯάࣗ਎ ΦϯϘʔσΟϯάΛ௨ͯ͡ɺνʔϜͷ੒௕ʹͭͳ͕ͬͨ ଞνʔϜͷςϯϓϨʔτ͕໾ཱͬͨ
54. ݄ؒΦϯϘʔσΟϯάࣗ਎ ΦϯϘʔσΟϯάϓϩηεվળͷ༷ࢠ
55. Engineer Onboarding Meetup #2 by @motorollerscalatron https://speakerdeck.com/motorollerscalatron/opunxing-shi-depei-tuta-si-tatifalseonbodeingu
56. ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯάͷ݁Ռ • ʮΦϯϘʔσΟϯάʯͱ͍͏ݴ༿͕ఆண • PDCAΛ·Θͯ͠վળͰ͖Δ౔৕͕Ͱ͖ͨ • νʔϜΛ௒͑ͨ஌ݟΛγΣΞͰ͖ͨ
57. ·ͱΊɿΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
58. Agenda • ΦϯϘʔσΟϯάͱ͸Կ͔ • Quipperʹ͓͚ΔΦϯϘʔσΟϯάࣄྫ • 1ਓͰ͸͡ΊΔΦϯϘʔσΟϯά • ΈΜͳͰ͸͡ΊΔΦϯϘʔσΟϯά • ΦϯϘʔσΟϯά͸Ͳ͏͋Δ΂͖͔
59. ΦϯϘʔσΟϯά͸ԿͷͨΊʹ΍Δͷ͔ʢ࠶ܝʣ • ૣظʹ૊৫ͷҰһʹͳΔ • ૣظͷઓྗԽ Organization New Joiner ☺ ૣ͘ߩݙ͍ͨ͠ʂ ߩݙͯ͠΄͍͠ʂ นΛ৐Γӽ͑΍͘͢͢Δ ʹΦϯϘʔσΟϯά
60. ׬ᘳͳΦϯϘʔσΟϯά͸ଘࡏ͠ͳ͍ • ΰʔϧ͸૊৫ͷҰһʹͳΔ͜ͱ • ≠ ஌ࣝΛʮ׬ᘳʯʹशಘ͢Δ • ≠ ͢΂ͯͷ࢓ࣄΛʮ׬ᘳʯʹͰ͖ΔΑ͏ʹͳΔ • นΛθϩʹ͢Δ͜ͱ͸ෆՄೳ • ʮࣗ෼Ͱௐ΂ͳ͕Βʯʮͻͱʹฉ͖ͳ͕Βʯ࢓ࣄ͕Ͱ͖Ε͹ ͦΕͰ͍͍͸ͣ
61. ׬ᘳͳΦϯϘʔσΟϯά͸ଘࡏ͠ͳ͍ͷͰ͸ʁ • ΰʔϧΛͲ͏ઃఆ͢Δ͔໰୊ • ஌ࣝ΋ਓؒؔ܎΋ʮ׬ᘳʯʹͳΓಘͳ͍ͷͰ͸ʁ • ͦΕͰ΋ઃఆ͢Δ͜ͱΛΦεεϝ͢Δ • ّྱతͳଆ໘ • ਖ਼ࣜʹҰһʹͳͬͨ͜ͱΛΈΜͳͰॕ͏ • ड͚ೖΕΒΕ͍ͯΔײΛԋग़ • FeedbackΛಘΔλΠϛϯά
62. ଔۀࣜ at ԰্ * Ϗϧͷ౎߹্ೖࣾ1ϲ݄ޙͰͳ͍ͱ԰্ʹ͸ߦ͚ͳ͍͜ͱ͔Β͜ͷΑ͏ͳϜʔϒ͕ੜ·Εͨ
63. ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜ • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
64. ׬ᘳͳΦϯϘʔσΟϯά͕ଘࡏ͠ͳ͍͔Βͦ͜ • FeedbackΛಘͯվળ͢Δ͜ͱ͕େࣄ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ • νʔϜΛ௒͑ͯͷφϨοδγΣΞ͕༗ޮ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴ นΛղফ͢Δ ࣭ͷ޲্ จԽͷܗ੒
65. Takeaways: ΦϯϘʔσΟϯάͰղফ͢΂͖3ͭͷน • ৘ใ֨ࠩͷน • ༷ʑͳ৘ใΛ࢖ͬͯ࢓ࣄΛ͍ͯ͠Δ • ਓؒؔ܎ͷน • ૊৫͸ਓؒؔ܎ͰͰ͖͍ͯΔ • ৺ཧతͳน • ৺ཧత҆શੑ͕ੜ࢈ੑΛࠨӈ͢Δ *2 *2 ৺ཧత҆શੑͷ࡞ΓํɾଌΓํɻGoogleྲྀɺੜ࢈ੑΛߴΊΔํ๏ΛऔΓೖΕΔʹ͸ https://www.dodadsj.com/content/190318_psychological-safety/ ૬ޓʹӨڹ͋͠͏ ਓؒؔ܎ͷน ৺ཧతͳน ৘ใ֨ࠩͷน
66. Takeaways: ΦϯϘʔσΟϯάͰ΍Δ΂͖͜ͱ • ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ • ѻ͏ϏδωεɾϓϩμΫτ • ࢓ࣄͷਐΊํ • ίϛϡχέʔγϣϯύεͷߏங • νʔϜ಺ɾνʔϜ֎ͱ΋ʹؔ܎Λߏங͢Δ • ୭͕ԿΛ஌͍ͬͯΔ͔Λ஌Δ • ৺ཧత҆શੑͷ֬อ • [A02] ৺ཧత҆શͳνʔϜͮ͘Γ ʙϦʔμʔγοϓͱͯ͠ͷ৺ཧతॊೈੑͱ͸
67. Takeaways: ࠓ͙͢ʹ͸͡ΊΑ͏ • ΰʔϧΛઃఆ͢Δ • ඞཁͳ஌ࣝΛ఻ୡ͢Δ • ܁Γฦ͞ΕΔͳΒυΩϡϝϯτԽ͢Δ • ඞཁͳͻͱΛͭͳ͙ • ѫࡰ·ΘΓ΋Α͠ • ϥϯνΛઃఆ͢Δ΋Α͠ • ϖΞϓϩɾϞϒϓϩɾϖΞϨϏϡʔɾϞϒϨϏϡʔ͢Δ΋Α͠ • झຯνϟϯωϧʹ༠͏΋Α͠
68. Takeaways: ࠓ͙͢ʹ͸͡ΊΑ͏ • ΰʔϧΛઃఆ͢ΔʢนΛӽ͑ͨঢ়ଶΛఆٛʣ • ඞཁͳ஌ࣝΛ఻ୡ͢Δʢ৘ใ֨ࠩͷนͷղফʣ • ܁Γฦ͞ΕΔͳΒυΩϡϝϯτԽ͢Δ • ඞཁͳͻͱΛͭͳ͙ʢਓؒؔ܎ͷนͷղফʣ • ѫࡰ·ΘΓ΋Α͠ • ϥϯνΛઃఆ͢Δ΋Α͠ • ϖΞϓϩɾϞϒϓϩ͢Δ΋Α͠ • झຯνϟϯωϧʹ༠͏΋Α͠
69. Takeaways: վળ͠Α͏ɺͻΖ͛Α͏ • ܁Γฦͯ͠FeedbackΛಘΑ͏ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ • νʔϜΛ͑ͯ͜ͻΖ͛Α͏ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴
70. Takeaways: վળ͠Α͏ɺͻΖ͛Α͏ • ܁Γฦͯ͠FeedbackΛಘΑ͏ • վળՄೳͳ Templates ͷ࡞੒ • ऴྃ࣌ʹ Interview / Survey Λ࣮ࢪ • νʔϜΛ͑ͯ͜ͻΖ͛Α͏ • Open ʹ࿩ͤΔ৔ͷߏங • ΦϯϘʔσΟϯάͷ༷ࢠΛఆظతʹൃ৴ นΛղফ͢Δ ࣭ͷ޲্ จԽͷܗ੒
71. Thank You! chaspy chaspy_ Site Reliability Engineer at Quipper Takeshi Kondo SRE Lounge Terraform-jp
72. Appendix • People and Culture • ੒ՌΛͲ͏ଌΔ͔ • ۩ମతͳΰʔϧ߲໨ྫ • υΩϡϝϯτԽͷίπ • ͳͥ͏·͍ͬͨ͘ͷ͔
73. Appendix: People and Culture • Quipper ʹ͸ People and Culture ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ • ϛογϣϯྫ • Onboading Experience ͷҡ࣋ɾ޲্ • eNPS(*3) ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ • جຊతͳੜ׆؀ڥͷ੔උ • ࣾ಺৘ใͷ Accessibility ޲্ • NewJoiner Party • Salon ੍౓ • etc… *3 Employee Net Promoter Score
74. Appendix: People and Culture • Quipper ʹ͸ People and Culture ͱ͍͏૊৫՝୊Λղܾ͢Δਓࣄ૊৫͕ଘࡏ • ϛογϣϯྫ • Onboading Experience ͷҡ࣋ɾ޲্ • eNPS(*1) ͷ࣮ߦɾ෼ੳͱΞΫγϣϯ • جຊతͳੜ׆؀ڥͷ੔උ • ࣾ಺৘ใͷ Accessibility ޲্ • NewJoiner Party • Salon ੍౓ • etc… ίϛϡχέʔγϣϯύεͷߏங ૊৫ݻ༗ͷ஌ࣝͷ఻ୡ *3 Employee Net Promoter Score
75. Tettra: ࣾ಺ͷAcceessability ޲্πʔϧ • `/tettra find ૊৫`
76. Quipper Organization Company Engineering SRE Wev Dev Corporate Business Development Wev Dev Wev Dev PandC
77. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ • ੒ՌΛఆྔతʹܭ͍ͬͯΔΘ͚Ͱ͸ͳ͍ • eNPS ΍ ཭৬཰ͱ͍͏਺஋Λ࢖͑ͳ͍͜ͱ΋ͳ͍͕ɺ Engineering Team ͱͯ͠͸είʔϓ͕޿͗͢Δ • People and Culture ͸ݟ͍ͯΔ • Interview ࣌ʹʮࠓͲΜͳؾ࣋ͪʁʯʮଓ͚͍͚ͯͦ͏ʁʯ ΛਘͶ͍ͯΔ
78. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ Survey ΑΓ঺հ • ͜͜·Ͱ͔ͬ͠ΓͱΦϯϘʔσΟϯάΛͯ͠΋Β͑ͨͷ͸ॳΊͯͩͬͨͷͰͱͯ΋ڻ͖ ·ͨ͠ɻΦϯϘʔσΟϯάͷ͓͔͛Ͱͦͷޙͷۀ຿ʹ΋εϜʔζʹೖΕͨͱࢥ͍·͢ʂ • खް͍ϑΥϩʔͰຖ೔͋Γ͕͍ͨؾ࣋ͪͰҰഋͰͨ͠ʂ • ͖ͪΜͱͨ͠ΦϯϘʔσΟϯά͕ଘࡏ͢Δ͜ͱࣗମཱ͕೿ͩͱࢥ͍·͢ɻڞʹɺ඼࣭Λ ߴΊ͍͖ͯ·͠ΐ͏ɻ • Quipper Ͱ3ࣾ໨͕ͩɺΦϯϘʔσΟϯάͱ͍͏औΓ૊Έ͸ॳΊͯͩͬͨɻͱͯ΋ྑ͍ औΓ૊Έͩͱࢥ͏ͷͰɺޓ͍ʹ৘ใڞ༗ͯ͠ϒϥογϡΞοϓ͍͚ͯ͠Δͱྑ͍ͱࢥ ͏ɻ • લ৬Ͱ͸͜͜·ͰΦϯϘʔσΟϯάͷ੔උΛͰ͖͍ͯͳ͔ͬͨͷͰ͍͢͝ͱ͍͏ײ૝Ͱ ͍ͬͺ͍Ͱ͢ɻ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ
79. Appendix: ੒ՌΛͲ͏ਤΔͷ͔ Survey ΑΓ঺հ • ΦϯϘʔσΟϯάͱ͍͏֓೦͕ఆண͍ͯ͠Δ͜ͱࣗମ͕ศར • ΦϯϘʔσΟϯάΛ΍Ζ͏ͱͯ͘͠Ε͍ͯΔ͜ͱͰड͚ೖΕ Α͏ͱͯ͘͠Ε͍ͯΔͱײ͡Δ
80. Appendix: ۩ମతͳΰʔϧ߲໨ྫ • SRE • Alert Λड͚ͯɺΞΫγϣϯ͋Δ͍͸ݟ௚͕͠Ͱ͖Δ • Infrastructure as a code Λ؅ཧ͍ͯ͠Δ Repository Ͱ nݸҎ্ มߋ͕Ͱ͖Δ • Web Developer • Release Manager Λܦݧͨ͠ • Dev Support Λܦݧͨ͠ • ಛఆͷυϝΠϯʹؔͯ͠ n ݸҎ্࣮૷ͨ͠ • υϝΠϯ஌ࣝษڧձΛऴ͑ͨ
81. Appendix: υΩϡϝϯτԽͷίπ • ͋Δఔ౓ͷن໛ʹͳΔͱ࡞ΔϝϦοτ͕ίετΛ্ճͬͯ͘Δ͸ͣ • υΩϡϝϯτ͸͋Γ͕͍ͨͱ͍͏੠ଟ਺ • New Joiner ͕ ͦΕΛݟͳ͕Βࣗݾ׬݁తʹਐΊΒΕΔ • ࡞Δ͔Ͳ͏͔ͷϙΠϯτ • ඞཁʹͳΔස౓͕ଟ͍͜ͱʢઆ໌ίετΛԼ͍͛ͨʣ • มߋස౓͕গͳ͍͜ͱʢϝϯςίετΛԼ͍͛ͨʣ • ۩ମྫ • ఆܕ࡞ۀʢϦϦʔε࡞ۀɺϝϯςφϯε࡞ۀʣ • γεςϜɺϓϩμΫτɺυϝΠϯͷུ֓
82. Appendix: ͳͥ͏·͍ͬͨ͘ͷ͔ʁ • Engineer ͕ର৅ͩͬͨ • Templates ͷ࠶ར༻ՄೳੑɾվળՄೳੑ • Openness Culture • Culture ͱͯ͠ͷ౔৕͕େ͖͍ • ࠾༻໘઀࣌ͷίʔυςετ • ࠾༻໘઀࣌ͷ Culture Fit • ΦϯϘʔσΟϯά͸ॏཁͰ͋Δͱ͍͏ܒ໤ • ࠾༻ͷΦϯϘʔσΟϯά • https://scrapbox.io/ohbarye/ %E6%8E%A1%E7%94%A8%E3%81%AE%E3%82%AA%E3%83%B3%E3%83%9C%E3%83%BC%E3%8 3%87%E3%82%A3%E3%83%B3%E3%82%B0