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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料

CS HACK
December 18, 2021

「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの予選資料

CS HACK

December 18, 2021
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  1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
    ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
    גࣜձࣾδϣϦʔάου
    $4ϢχοτϦʔμʔɹੴ઒ಸॹ

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  2. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    גࣜձࣾδϣϦʔάου
    $4ϢχοτϦʔμʔ
    ੴ઒ಸॹ
    ུྺɿ
    ɾిࢠָثͷ༌ೖ୅ཧԷͷձࣾʢ.,ʗӦۀࣄ຿ʗ$4ʣ
    ɾιχʔɾίϯϐϡʔλΤϯλςΠϯϝϯτʢӦۀࣄ຿ʣ
    ɾ"0-ʗΠʔɾΞΫηεʢ$4ʣ
    ɾωΫιϯʢ$4ʗӡ༻؅ཧʣ
    ɾ$ZHBNFTʢ$4ʣ
    อ༗ࢿ֨ɿ
    ɾ$01$$9ن֨7.0൛ਪਐϦʔμʔ
    ɾൃୡো֐ֶशࢧԉαϙʔλʔ
    ɾྉཧݕఆ̎ڃ
    ࣗݾ঺հ
    $4΁ͷͩ͜ΘΓɿ
    ɾ͓٬༷ͱاۀͷՍ͚ڮͰ͋Δ͜ͱ
    ɾࣾ಺ͷϋϒͰ͋Δ͜ͱ
    ɾاۀϒϥϯυΛ଄ΓकΔ͜ͱ

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  3. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ʮιʔγϟϧεΩϧτϨʔχϯάʯΛ͝ଘ஌Ͱ͔͢ʁ

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  4. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ιʔγϟϧεΩϧτϨʔχϯάͱ͸
    ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
    ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍
    ೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏
    Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ

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  5. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ιʔγϟϧεΩϧτϨʔχϯάͱ͸
    ৔໘ͷઆ໌͕೉͍͠
    ৔໘ͷཧղʹᴥᴪ͕͋Δ
    ࢀՃʹফۃత
    ैདྷͷτϨʔχϯά
    ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
    ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏
    Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ

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  6. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ৔໘ͷઆ໌͕೉͍͠
    ৔໘ͷཧղʹᴥᴪ͕͋Δ
    ࢀՃʹফۃత
    73ͰϦΞϧʹ৔໘ମݧ
    73ʹΑΔτϨʔχϯά
    ैདྷͷτϨʔχϯά
    ιʔγϟϧεΩϧτϨʔχϯάͱ͸
    ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
    ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏
    Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ

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  7. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ೥݄αʔϏε։࢝
    ιʔγϟϧεΩϧτϨʔχϯά73
    ৔໘ମݧͰɺ
    ࣾձΛɺ
    ࿅श͢Δɻ

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  8. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ
    ੈքॳͷ73Y4BB4
    ઐ໳Ո΋νʔϜʹࢀը͠ɺιʔγϟϧεΩϧτϨʔχϯά73ͷల։ΛՃ଎
    ᶅࢹઢղੳػೳ
    ᶄӡ༻ϚχϡΞϧ
    ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ
    ຊҎ্
    遠隔
    操作
    iPad VRゴーグル
    ্ڃҩྍ౷ׅސ໰ɹֈߐҀࢠҩࢣ
    ஜ೾େֶҩֶઐ໳ֶ܈ҩֶྨଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ
    ͏ͭපɺෆ҆঱ɺڧഭ঱ɺ౷߹ࣦௐ঱ɺൃୡਆܦ঱౳ͷਫ਼ਆ࣬ױ΍
    प࢈ظϝϯλϧϔϧεʹରͯ͠ͷ$#5Λ༻͍ͨྟচɾݚڀɾݚमΛߦ͏ɻ
    δϣϦʔάουʹࢀըɻ
    ҩྍ؂मސ໰ɹதౢѪҰ࿠ҩࢣ
    ܈അେֶҩֶ෦ଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ
    $#5ͷݚڀɾڭҭɺ$#5ͷݮༀޮՌʹؔ͢Δௐࠪ΍ࢥय़ظ$#5ΞϓϦͷ։ൃɺ
    प࢈ظͷೝ஌ߦಈྍ๏ɺޮ཰Խೝ஌ߦಈྍ๏ͷ։ൃΛߦ͏ɻ
    δϣϦʔάουʹࢀըɻ
    શࠃಋೖࢪઃ਺

    ࢪઃಥഁ
    ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ

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  9. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPVͷಋೖઌ શࠃಋೖࢪઃ਺

    ࢪઃಥഁ
    ओʹɺো͕͍ऀ෱ࢱࢧԉࢪઃɺಛผࢧԉֶߍɺ
    ৺ྍ಺Պɾਫ਼ਆՊͷΫϦχοΫͳͲͰಋೖ͍͍͓ͨͩͯΓ·͢

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  10. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ݱ৔ϝϦοτ ؅ཧऀϝϦοτ ܦӦऀϝϦοτ
    डߨ؅ཧʗҾܧ؅ཧ
    ೥ྸผ445΁ͷରԠ
    445४උ࣌ؒ࡟ݮ
    445ਓࡐҭ੒ͷޮ཰Խ
    طଘྍҭͷิڧ
    ू٬ޮՌɾ৽نମݧձ׆༻
    ઐ໳৬һ࠾༻ίετ࡟ݮ
    ෳ਺ࢪઃͷӡӦ֦ு
    ଞࢪઃͱͷࠩผԽ
    ޿ࠂએ఻අͷ࡟ݮ

    ಋೖͷޮՌɿ֊૚ผϝϦοτ
    &NPVಋೖͰɺ෱ࢱࢧԉͷݱ৔ʹ͓͚Δ֤՝୊Λղܾʂ

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  11. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    FNPVͷαʔϏε͕ελʔτ͠ɺ$4ͰԿΛ͖͔ͯͨ͠

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  12. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ମ੍ͷ੔උʹ͍ͭͯ
    ೝ஌֦େ Ϧʔυ֫ಘɾҭ੒
    ϑΟʔϧυ
    ηʔϧε
    ೲ඼
    ػࡐઆ໌
    ఆணࢧԉ
    ΧελϚʔ
    αϙʔτ
    13ࢧԉ
    8Ϛʔέ
    %.
    Ϧετ࡞੒
    ϦϚΠϯυ
    ঎ஊ
    Ϋϩʔδϯά
    ΩοςΟϯά
    આ໌
    ໰͍߹ΘͤରԠ
    '"2࡞੒
    ఆظ.5(
    ηογϣϯࢧԉ
    ӡ༻ମ੍
    ू٬
    อޢऀઆ໌
    .BSLFUJOH *OTJEF4BMFT 'JFME4BMFT $VTUPNFS4VDDFTT
    ݟࠐߴ͍ސ٬ͱͷ
    ঎ஊػձ૑ग़
    ֬౓ͷϥϯΫ෇͚
    Ξϙௐ੔ɺ֫ಘ
    ΦϯϥΠϯ ΦϯϥΠϯ ΦϑϥΠϯ ΦϯϥΠϯ
    '"9
    ੈքॳͷ73Y4BB4ϞσϧΛཱ֬ͤ͞Δ΂͘
    5)&.0%&-ΛࢀߟʹνʔϜͷ໾ׂͱମ੍Λ੔උ

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  13. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    13
    ෱ࢱࢪઃ΁ͷ4BB4ʹ͓͚Δ$4ͷඞཁੑ
    ෱ࢱۀք͸*$5ͷ׆༻͕ਐΜͰ͓Βͣɺૢ࡞ʹෆ׳Εͳਓ͕ଟ͍
    αʔϏεͷར༻͕ఆணͤͣɺ&YQBOTJPOʹܨ͕Βͳ͍δϨϯϚ
    東京福祉専⾨学校【⽂部科学省委託事業:専修学校による地域産業中核的⼈材養成事業アンケート結果】,2020
    ࣾձ෱ࢱ࢜ͷ৬຿ͰͷλϒϨοτ࢖༻ ෱ࢱΛֶͿֶੜͷ࣮शઌ ෱ࢱࢪઃ
    ͰͷϝʔϧΞυϨε

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  14. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
    ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε

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  15. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    15
    ΦϯϘʔσΟϯάͷߏங
    ֤ϑΣʔζຖʹϢʔβʔɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ϔϧεείΞͷߏங
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ



    $4νʔϜͰணखͨ͜͠ͱ

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  16. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ಋೖࣾ $4
    ૢ࡞τϨʔχϯά
    ӡ༻ମ੍ߏங
    ૢ࡞ϨΫνϟʔ
    ฏ४Խ͞Εͨ445ͷఏڙ
    ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ
    ಋೖࣾ $4
    73445࣮ࢪ
    ϩάσʔλ֬ೝ
    ঢ়گώΞϦϯά
    445४උظؒͷ࡟ݮ
    ಋೖࣾ $4
    ӡ༻վળ
    ϑΟʔυόοΫ
    &YQBOTJPOఏҊ
    ू٬ɾՔಇ཰61
    ӡ༻ࣄྫ঺հ
    ϩάػೳ׆༻঺հ
    Φ΢ϯυϝσΟΞ
    ӡ༻վળఏҊ
    Ӧۀ׆༻
    ΦϯϘʔσΟϯάͷߏங

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  17. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ϥϯΫ$ ϥϯΫ# ϥϯΫ"
    ಋೖ
    ػࡐηοτΞοϓ
    αʔϏεཧղ
    ؅ཧπʔϧཧղ
    ฏ४Խ͞Εͨ445ͷఏڙ
    ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ
    445४උظؒͷ࡟ݮ ू٬ɾՔಇ཰61
    ར༻ස౓ ݄ʹճҎ্

    ࢪઃମݧձ࣮ࢪ
    ؅ཧπʔϧ׆༻
    ར༻ස౓ िʹճҎ্

    4/48FCͰͷप஌
    ௨ॴऀՈ଒΁ͷप஌
    ར༻ޮՌ
    ࢧԉελοϑޮ཰
    ࢪઃՔಇ཰
    ར༻։࢝ ू٬༻ίϯςϯπར༻ ஍Ҭ΁ͷप஌ Φ΢ϯυϝσΟΞܝࡌ
    ϔϧεείΞͷߏங

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  18. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ςοΫλον ϩʔλον ίϛϡχςΟλον
    ಋೖϨΫνϟʔ ͝ར༻ΨΠυಈը ࠲ஊձɾަྲྀձ
    ར༻ঢ়گΠϯλϏϡʔ
    ͓஌Βͤϝʔϧ഑৴
    Ξϯέʔτૹ৴
    ΢ΣϏφʔ
    ͝ར༻5*14ఏڙ
    Φ΢ϯυϝσΟΞܝࡌ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ

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  19. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ςοΫλον
    ಋೖϨΫνϟʔ
    ར༻ঢ়گΠϯλϏϡʔ
    ͓஌Βͤϝʔϧ഑৴
    Ξϯέʔτૹ৴
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ

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  20. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ϩʔλον
    ͝ར༻ΨΠυಈը
    ͝ར༻5*14ఏڙ
    Φ΢ϯυϝσΟΞܝࡌ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ

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  21. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ίϛϡχςΟλον
    ࠲ஊձɾަྲྀձ
    ΢ΣϏφʔ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ

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  22. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͍
    FNPVͷར༻Ձ஋Λಋೖࣾࣗ਎͕ݟग़͠ɺԣల։͕࣮ݱ
    &YQBOTJPO੒Ռ
    https://edubase.school/
    גࣜձࣾͻ;ΈΑ༷ʢࣛࣇౡݝʣ

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  23. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    23
    ·ͱΊ
    ΦϯϘʔσΟϯάͷߏங
    ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ϔϧεείΞͷߏங
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ



    ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘
    ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ

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  24. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    24
    ͋Γ͕ͱ͏͍͟͝·ͨ͠

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