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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料

7e7e5ac4508f09f22d22cb5747a2cb27?s=47 CS HACK
December 18, 2021

「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの予選資料

7e7e5ac4508f09f22d22cb5747a2cb27?s=128

CS HACK

December 18, 2021
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  1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔɹੴ઒ಸॹ

  2. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔ ੴ઒ಸॹ ུྺɿ ɾిࢠָثͷ༌ೖ୅ཧԷͷձࣾʢ.,ʗӦۀࣄ຿ʗ$4ʣ ɾιχʔɾίϯϐϡʔλΤϯλςΠϯϝϯτʢӦۀࣄ຿ʣ ɾ"0-ʗΠʔɾΞΫηεʢ$4ʣ ɾωΫιϯʢ$4ʗӡ༻؅ཧʣ ɾ$ZHBNFTʢ$4ʣ อ༗ࢿ֨ɿ ɾ$01$$9ن֨7.0൛ਪਐϦʔμʔ ɾൃୡো֐ֶशࢧԉαϙʔλʔ ɾྉཧݕఆ̎ڃ ࣗݾ঺հ $4΁ͷͩ͜ΘΓɿ ɾ͓٬༷ͱاۀͷՍ͚ڮͰ͋Δ͜ͱ ɾࣾ಺ͷϋϒͰ͋Δ͜ͱ ɾاۀϒϥϯυΛ଄ΓकΔ͜ͱ
  3. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ʮιʔγϟϧεΩϧτϨʔχϯάʯΛ͝ଘ஌Ͱ͔͢ʁ
  4. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ιʔγϟϧεΩϧτϨʔχϯάͱ͸ ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍ ೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
  5. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ιʔγϟϧεΩϧτϨʔχϯάͱ͸ ৔໘ͷઆ໌͕೉͍͠ ৔໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత ैདྷͷτϨʔχϯά ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
  6. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ৔໘ͷઆ໌͕೉͍͠ ৔໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత 73ͰϦΞϧʹ৔໘ମݧ 73ʹΑΔτϨʔχϯά ैདྷͷτϨʔχϯά ιʔγϟϧεΩϧτϨʔχϯάͱ͸ ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
  7. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ೥݄αʔϏε։࢝ ιʔγϟϧεΩϧτϨʔχϯά73 ৔໘ମݧͰɺ ࣾձΛɺ ࿅श͢Δɻ
  8. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ ੈքॳͷ73Y4BB4 ઐ໳Ո΋νʔϜʹࢀը͠ɺιʔγϟϧεΩϧτϨʔχϯά73ͷల։ΛՃ଎ ᶅࢹઢղੳػೳ ᶄӡ༻ϚχϡΞϧ ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ ຊҎ্ 遠隔 操作 iPad VRゴーグル ্ڃҩྍ౷ׅސ໰ɹֈߐҀࢠҩࢣ ஜ೾େֶҩֶઐ໳ֶ܈ҩֶྨଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ ͏ͭපɺෆ҆঱ɺڧഭ঱ɺ౷߹ࣦௐ঱ɺൃୡਆܦ঱౳ͷਫ਼ਆ࣬ױ΍ प࢈ظϝϯλϧϔϧεʹରͯ͠ͷ$#5Λ༻͍ͨྟচɾݚڀɾݚमΛߦ͏ɻ δϣϦʔάουʹࢀըɻ ҩྍ؂मސ໰ɹதౢѪҰ࿠ҩࢣ ܈അେֶҩֶ෦ଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ $#5ͷݚڀɾڭҭɺ$#5ͷݮༀޮՌʹؔ͢Δௐࠪ΍ࢥय़ظ$#5ΞϓϦͷ։ൃɺ प࢈ظͷೝ஌ߦಈྍ๏ɺޮ཰Խೝ஌ߦಈྍ๏ͷ։ൃΛߦ͏ɻ δϣϦʔάουʹࢀըɻ શࠃಋೖࢪઃ਺  ࢪઃಥഁ ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
  9. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPVͷಋೖઌ શࠃಋೖࢪઃ਺  ࢪઃಥഁ ओʹɺো͕͍ऀ෱ࢱࢧԉࢪઃɺಛผࢧԉֶߍɺ ৺ྍ಺Պɾਫ਼ਆՊͷΫϦχοΫͳͲͰಋೖ͍͍͓ͨͩͯΓ·͢
  10. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ݱ৔ϝϦοτ ؅ཧऀϝϦοτ ܦӦऀϝϦοτ डߨ؅ཧʗҾܧ؅ཧ ೥ྸผ445΁ͷରԠ 445४උ࣌ؒ࡟ݮ 445ਓࡐҭ੒ͷޮ཰Խ طଘྍҭͷิڧ ू٬ޮՌɾ৽نମݧձ׆༻ ઐ໳৬һ࠾༻ίετ࡟ݮ ෳ਺ࢪઃͷӡӦ֦ு ଞࢪઃͱͷࠩผԽ ޿ࠂએ఻අͷ࡟ݮ  ಋೖͷޮՌɿ֊૚ผϝϦοτ &NPVಋೖͰɺ෱ࢱࢧԉͷݱ৔ʹ͓͚Δ֤՝୊Λղܾʂ
  11. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    FNPVͷαʔϏε͕ελʔτ͠ɺ$4ͰԿΛ͖͔ͯͨ͠
  12. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ମ੍ͷ੔උʹ͍ͭͯ ೝ஌֦େ Ϧʔυ֫ಘɾҭ੒ ϑΟʔϧυ ηʔϧε ೲ඼ ػࡐઆ໌ ఆணࢧԉ ΧελϚʔ αϙʔτ 13ࢧԉ 8&#Ϛʔέ %. Ϧετ࡞੒ ϦϚΠϯυ ঎ஊ Ϋϩʔδϯά ΩοςΟϯά આ໌ ໰͍߹ΘͤରԠ '"2࡞੒ ఆظ.5( ηογϣϯࢧԉ ӡ༻ମ੍ ू٬ อޢऀઆ໌ .BSLFUJOH *OTJEF4BMFT 'JFME4BMFT $VTUPNFS4VDDFTT ݟࠐߴ͍ސ٬ͱͷ ঎ஊػձ૑ग़ ֬౓ͷϥϯΫ෇͚ Ξϙௐ੔ɺ֫ಘ ΦϯϥΠϯ ΦϯϥΠϯ ΦϑϥΠϯ ΦϯϥΠϯ '"9 ੈքॳͷ73Y4BB4ϞσϧΛཱ֬ͤ͞Δ΂͘ 5)&.0%&-ΛࢀߟʹνʔϜͷ໾ׂͱମ੍Λ੔උ
  13. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    13 ෱ࢱࢪઃ΁ͷ4BB4ʹ͓͚Δ$4ͷඞཁੑ ෱ࢱۀք͸*$5ͷ׆༻͕ਐΜͰ͓Βͣɺૢ࡞ʹෆ׳Εͳਓ͕ଟ͍ αʔϏεͷར༻͕ఆணͤͣɺ&YQBOTJPOʹܨ͕Βͳ͍δϨϯϚ 東京福祉専⾨学校【⽂部科学省委託事業:専修学校による地域産業中核的⼈材養成事業アンケート結果】,2020 ࣾձ෱ࢱ࢜ͷ৬຿ͰͷλϒϨοτ࢖༻ ෱ࢱΛֶͿֶੜͷ࣮शઌ ෱ࢱࢪઃ ͰͷϝʔϧΞυϨε
  14. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
  15. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    15 ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹϢʔβʔɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ✔ ✔ ✔ $4νʔϜͰணखͨ͜͠ͱ
  16. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

     ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ ಋೖࣾ $4 ૢ࡞τϨʔχϯά ӡ༻ମ੍ߏங ૢ࡞ϨΫνϟʔ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ ಋೖࣾ $4 73445࣮ࢪ ϩάσʔλ֬ೝ ঢ়گώΞϦϯά 445४උظؒͷ࡟ݮ ಋೖࣾ $4 ӡ༻վળ ϑΟʔυόοΫ &YQBOTJPOఏҊ ू٬ɾՔಇ཰61 ӡ༻ࣄྫ঺հ ϩάػೳ׆༻঺հ Φ΢ϯυϝσΟΞ ӡ༻վળఏҊ Ӧۀ׆༻ ΦϯϘʔσΟϯάͷߏங ✔
  17. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ ϥϯΫ$ ϥϯΫ# ϥϯΫ" ಋೖ ػࡐηοτΞοϓ αʔϏεཧղ ؅ཧπʔϧཧղ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ 445४උظؒͷ࡟ݮ ू٬ɾՔಇ཰61 ར༻ස౓ ݄ʹճҎ্ ࢪઃମݧձ࣮ࢪ ؅ཧπʔϧ׆༻ ར༻ස౓ िʹճҎ্ 4/48FCͰͷप஌ ௨ॴऀՈ଒΁ͷप஌ ར༻ޮՌ ࢧԉελοϑޮ཰ ࢪઃՔಇ཰ ར༻։࢝ ू٬༻ίϯςϯπར༻ ஍Ҭ΁ͷप஌ Φ΢ϯυϝσΟΞܝࡌ ϔϧεείΞͷߏங ✔
  18. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

     ςοΫλον ϩʔλον ίϛϡχςΟλον ಋೖϨΫνϟʔ ͝ར༻ΨΠυಈը ࠲ஊձɾަྲྀձ ར༻ঢ়گΠϯλϏϡʔ ͓஌Βͤϝʔϧ഑৴ Ξϯέʔτૹ৴ ΢ΣϏφʔ ͝ར༻5*14ఏڙ Φ΢ϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
  19. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

     ςοΫλον ಋೖϨΫνϟʔ ར༻ঢ়گΠϯλϏϡʔ ͓஌Βͤϝʔϧ഑৴ Ξϯέʔτૹ৴ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
  20. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

     ϩʔλον ͝ར༻ΨΠυಈը ͝ར༻5*14ఏڙ Φ΢ϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
  21. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

     ίϛϡχςΟλον ࠲ஊձɾަྲྀձ ΢ΣϏφʔ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
  22. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

     ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͍ FNPVͷར༻Ձ஋Λಋೖࣾࣗ਎͕ݟग़͠ɺԣల։͕࣮ݱ &YQBOTJPO੒Ռ https://edubase.school/ גࣜձࣾͻ;ΈΑ༷ʢࣛࣇౡݝʣ
  23. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    23 ·ͱΊ ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ✔ ✔ ✔ ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘ ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
  24. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    24 ͋Γ͕ͱ͏͍͟͝·ͨ͠