「スマホも使ったことないけど大丈夫？」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド　石川奈緒さまの予選資料

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1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
   ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε גࣜձࣾδϣϦʔάου
   $4ϢχοτϦʔμʔɹੴ઒ಸॹ
2. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. גࣜձࣾδϣϦʔάου
   $4ϢχοτϦʔμʔ
   ੴ઒ಸॹ
   ུྺɿ
   ɾిࢠָثͷ༌ೖ୅ཧԷͷձࣾʢ.,ʗӦۀࣄ຿ʗ$4ʣ
   ɾιχʔɾίϯϐϡʔλΤϯλςΠϯϝϯτʢӦۀࣄ຿ʣ
   ɾ"0-ʗΠʔɾΞΫηεʢ$4ʣ
   ɾωΫιϯʢ$4ʗӡ༻؅ཧʣ
   ɾ$ZHBNFTʢ$4ʣ
   อ༗ࢿ֨ɿ
   ɾ$01$
   $9ن֨
   7.0൛
   ਪਐϦʔμʔ
   ɾൃୡো֐ֶशࢧԉαϙʔλʔ
   ɾྉཧݕఆ̎ڃ ࣗݾ঺հ $4΁ͷͩ͜ΘΓɿ
   ɾ͓٬༷ͱاۀͷՍ͚ڮͰ͋Δ͜ͱ
   ɾࣾ಺ͷϋϒͰ͋Δ͜ͱ
   ɾاۀϒϥϯυΛ଄ΓकΔ͜ͱ
3. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ʮιʔγϟϧεΩϧτϨʔχϯάʯΛ͝ଘ஌Ͱ͔͢ʁ
4. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ιʔγϟϧεΩϧτϨʔχϯάͱ͸ ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
   ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍
   ೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
5. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ιʔγϟϧεΩϧτϨʔχϯάͱ͸ ৔໘ͷઆ໌͕೉͍͠ ৔໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత ैདྷͷτϨʔχϯά ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
   ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
6. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ৔໘ͷઆ໌͕೉͍͠ ৔໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత 73ͰϦΞϧʹ৔໘ମݧ 73ʹΑΔτϨʔχϯά ैདྷͷτϨʔχϯά ιʔγϟϧεΩϧτϨʔχϯάͱ͸ ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
   ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
7. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ೥݄αʔϏε։࢝
   ιʔγϟϧεΩϧτϨʔχϯά73 ৔໘ମݧͰɺ ࣾձΛɺ ࿅श͢Δɻ
8. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ
   ੈքॳͷ73Y4BB4 ઐ໳Ո΋νʔϜʹࢀը͠ɺιʔγϟϧεΩϧτϨʔχϯά73ͷల։ΛՃ଎ ᶅࢹઢղੳػೳ ᶄӡ༻ϚχϡΞϧ ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ ຊҎ্ 遠隔 操作 iPad VRゴーグル ্ڃҩྍ౷ׅސ໰ɹֈߐ
   Ҁࢠ
   ҩࢣ
   ஜ೾େֶҩֶઐ໳ֶ܈ҩֶྨଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ
   ͏ͭපɺෆ҆঱ɺڧഭ঱ɺ౷߹ࣦௐ঱ɺൃୡਆܦ঱౳ͷਫ਼ਆ࣬ױ΍
   प࢈ظϝϯλϧϔϧεʹରͯ͠ͷ$#5Λ༻͍ͨྟচɾݚڀɾݚमΛߦ͏ɻ
   δϣϦʔάουʹࢀըɻ ҩྍ؂मސ໰ɹதౢ
   ѪҰ࿠
   ҩࢣ
   ܈അେֶҩֶ෦ଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ
   $#5ͷݚڀɾڭҭɺ$#5ͷݮༀޮՌʹؔ͢Δௐࠪ΍ࢥय़ظ$#5ΞϓϦͷ։ൃɺ
   प࢈ظͷೝ஌ߦಈྍ๏ɺޮ཰Խೝ஌ߦಈྍ๏ͷ։ൃΛߦ͏ɻ
   δϣϦʔάουʹࢀըɻ શࠃಋೖࢪઃ਺  ࢪઃಥഁ ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
9. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPVͷಋೖઌ શࠃಋೖࢪઃ਺  ࢪઃಥഁ ओʹɺো͕͍ऀ෱ࢱࢧԉࢪઃɺಛผࢧԉֶߍɺ
   ৺ྍ಺Պɾਫ਼ਆՊͷΫϦχοΫͳͲͰಋೖ͍͍͓ͨͩͯΓ·͢
10. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ݱ৔ϝϦοτ ؅ཧऀϝϦοτ ܦӦऀϝϦοτ डߨ؅ཧʗҾܧ؅ཧ ೥ྸผ445΁ͷରԠ 445४උ࣌ؒ࡟ݮ 445ਓࡐҭ੒ͷޮ཰Խ طଘྍҭͷิڧ ू٬ޮՌɾ৽نମݧձ׆༻ ઐ໳৬һ࠾༻ίετ࡟ݮ ෳ਺ࢪઃͷӡӦ֦ு ଞࢪઃͱͷࠩผԽ
    ޿ࠂએ఻අͷ࡟ݮ  ಋೖͷޮՌɿ֊૚ผϝϦοτ &NPVಋೖͰɺ෱ࢱࢧԉͷݱ৔ʹ͓͚Δ֤՝୊Λղܾʂ
11. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. FNPVͷαʔϏε͕ελʔτ͠ɺ$4ͰԿΛ͖͔ͯͨ͠
12. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ମ੍ͷ੔උʹ͍ͭͯ ೝ஌֦େ Ϧʔυ֫ಘɾҭ੒ ϑΟʔϧυ
    ηʔϧε ೲ඼
    ػࡐઆ໌ ఆணࢧԉ ΧελϚʔ
    αϙʔτ 13ࢧԉ 8&#Ϛʔέ %. Ϧετ࡞੒ ϦϚΠϯυ ঎ஊ Ϋϩʔδϯά ΩοςΟϯά આ໌ ໰͍߹ΘͤରԠ '"2࡞੒ ఆظ.5( ηογϣϯࢧԉ ӡ༻ମ੍ ू٬ อޢऀઆ໌ .BSLFUJOH *OTJEF
    4BMFT 'JFME
    4BMFT $VTUPNFS
    4VDDFTT ݟࠐߴ͍ސ٬ͱͷ ঎ஊػձ૑ग़ ֬౓ͷϥϯΫ෇͚ Ξϙௐ੔ɺ֫ಘ ΦϯϥΠϯ ΦϯϥΠϯ ΦϑϥΠϯ ΦϯϥΠϯ '"9 ੈքॳͷ73Y4BB4ϞσϧΛཱ֬ͤ͞Δ΂͘
    5)&.0%&-ΛࢀߟʹνʔϜͷ໾ׂͱମ੍Λ੔උ
13. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. 13 ෱ࢱࢪઃ΁ͷ4BB4ʹ͓͚Δ$4ͷඞཁੑ ෱ࢱۀք͸*$5ͷ׆༻͕ਐΜͰ͓Βͣɺૢ࡞ʹෆ׳Εͳਓ͕ଟ͍
    αʔϏεͷར༻͕ఆணͤͣɺ&YQBOTJPOʹܨ͕Βͳ͍δϨϯϚ 東京福祉専⾨学校【⽂部科学省委託事業：専修学校による地域産業中核的⼈材養成事業アンケート結果】,2020 ࣾձ෱ࢱ࢜ͷ৬຿ͰͷλϒϨοτ࢖༻ ෱ࢱΛֶͿֶੜͷ࣮शઌ ෱ࢱࢪઃ ͰͷϝʔϧΞυϨε
14. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
    ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
15. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. 15 ΦϯϘʔσΟϯάͷߏங
    ֤ϑΣʔζຖʹϢʔβʔɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ϔϧεείΞͷߏங
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ✔ ✔ ✔ $4νʔϜͰணखͨ͜͠ͱ
16. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.  ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ ಋೖࣾ $4 ૢ࡞τϨʔχϯά ӡ༻ମ੍ߏங ૢ࡞ϨΫνϟʔ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ ಋೖࣾ $4 73445࣮ࢪ ϩάσʔλ֬ೝ ঢ়گώΞϦϯά 445४උظؒͷ࡟ݮ ಋೖࣾ $4 ӡ༻վળ ϑΟʔυόοΫ &YQBOTJPOఏҊ ू٬ɾՔಇ཰61 ӡ༻ࣄྫ঺հ ϩάػೳ׆༻঺հ Φ΢ϯυϝσΟΞ ӡ༻վળఏҊ Ӧۀ׆༻ ΦϯϘʔσΟϯάͷߏங ✔
17. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ ϥϯΫ$ ϥϯΫ# ϥϯΫ" ಋೖ ػࡐηοτΞοϓ αʔϏεཧղ ؅ཧπʔϧཧղ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ 445४උظؒͷ࡟ݮ ू٬ɾՔಇ཰61 ར༻ස౓ ݄ʹճҎ্ ࢪઃମݧձ࣮ࢪ ؅ཧπʔϧ׆༻ ར༻ස౓ िʹճҎ্ 4/48FCͰͷप஌ ௨ॴऀՈ଒΁ͷप஌ ར༻ޮՌ ࢧԉελοϑޮ཰ ࢪઃՔಇ཰ ར༻։࢝ ू٬༻ίϯςϯπར༻ ஍Ҭ΁ͷप஌ Φ΢ϯυϝσΟΞܝࡌ ϔϧεείΞͷߏங ✔
18. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.  ςοΫλον ϩʔλον ίϛϡχςΟλον ಋೖϨΫνϟʔ ͝ར༻ΨΠυಈը ࠲ஊձɾަྲྀձ ར༻ঢ়گΠϯλϏϡʔ ͓஌Βͤϝʔϧ഑৴ Ξϯέʔτૹ৴ ΢ΣϏφʔ ͝ར༻5*14ఏڙ Φ΢ϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
19. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.  ςοΫλον ಋೖϨΫνϟʔ ར༻ঢ়گΠϯλϏϡʔ ͓஌Βͤϝʔϧ഑৴ Ξϯέʔτૹ৴ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
20. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.  ϩʔλον ͝ར༻ΨΠυಈը ͝ར༻5*14ఏڙ Φ΢ϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
21. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.  ίϛϡχςΟλον ࠲ஊձɾަྲྀձ ΢ΣϏφʔ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ✔
22. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.  ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͍
    FNPVͷར༻Ձ஋Λಋೖࣾࣗ਎͕ݟग़͠ɺԣల։͕࣮ݱ &YQBOTJPO੒Ռ https://edubase.school/ גࣜձࣾͻ;ΈΑ༷ʢࣛࣇౡݝʣ
23. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. 23 ·ͱΊ ΦϯϘʔσΟϯάͷߏங
    ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ϔϧεείΞͷߏங
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ✔ ✔ ✔ ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘
    ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
24. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. 24 ͋Γ͕ͱ͏͍͟͝·ͨ͠