カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの予選資料
ʮεϚϗͬͨ͜ͱͳ͍͚Ͳେৎʁʯࢱʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηεגࣜձࣾδϣϦʔάου$4ϢχοτϦʔμʔɹੴಸॹ
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ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.גࣜձࣾδϣϦʔάου$4ϢχοτϦʔμʔੴಸॹུྺɿɾిࢠָثͷ༌ೖཧԷͷձࣾʢ.,ʗӦۀࣄʗ$4ʣɾιχʔɾίϯϐϡʔλΤϯλςΠϯϝϯτʢӦۀࣄʣɾ"0-ʗΠʔɾΞΫηεʢ$4ʣɾωΫιϯʢ$4ʗӡ༻ཧʣɾ$ZHBNFTʢ$4ʣอ༗ࢿ֨ɿɾ$01$$9ن֨7.0൛ਪਐϦʔμʔɾൃୡোֶशࢧԉαϙʔλʔɾྉཧݕఆ̎ڃࣗݾհ$4ͷͩ͜ΘΓɿɾ͓٬༷ͱاۀͷՍ͚ڮͰ͋Δ͜ͱɾࣾͷϋϒͰ͋Δ͜ͱɾاۀϒϥϯυΛΓकΔ͜ͱ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ʮιʔγϟϧεΩϧτϨʔχϯάʯΛ͝ଘͰ͔͢ʁ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ιʔγϟϧεΩϧτϨʔχϯάͱೝߦಈྍ๏ͷҰͭͰ͋ΔରਓؔΛத৺ͱͨࣾ͠ձੜ׆ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ιʔγϟϧεΩϧτϨʔχϯάͱ໘ͷઆ໌͕͍͠໘ͷཧղʹᴥᴪ͕͋ΔࢀՃʹফۃతैདྷͷτϨʔχϯάೝߦಈྍ๏ͷҰͭͰ͋ΔରਓؔΛத৺ͱͨࣾ͠ձੜ׆ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.໘ͷઆ໌͕͍͠໘ͷཧղʹᴥᴪ͕͋ΔࢀՃʹফۃత73ͰϦΞϧʹ໘ମݧ73ʹΑΔτϨʔχϯάैདྷͷτϨʔχϯάιʔγϟϧεΩϧτϨʔχϯάͱೝߦಈྍ๏ͷҰͭͰ͋ΔରਓؔΛத৺ͱͨࣾ͠ձੜ׆ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.݄αʔϏε։࢝ιʔγϟϧεΩϧτϨʔχϯά73໘ମݧͰɺࣾձΛɺ࿅श͢Δɻ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ֶߍࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δੈքॳͷ73Y4BB4ઐՈνʔϜʹࢀը͠ɺιʔγϟϧεΩϧτϨʔχϯά73ͷల։ΛՃᶅࢹઢղੳػೳᶄӡ༻ϚχϡΞϧᶃ73ίϯςϯπ ᶆσʔλهɾ࿈ܞػೳຊҎ্遠隔操作iPad VRゴーグル্ڃҩྍ౷ׅސɹֈߐҀࢠҩࢣஜେֶҩֶઐֶ܈ҩֶྨଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ͏ͭපɺෆ҆ɺڧഭɺ౷߹ࣦௐɺൃୡਆܦͷਫ਼ਆ࣬ױप࢈ظϝϯλϧϔϧεʹରͯ͠ͷ$#5Λ༻͍ͨྟচɾݚڀɾݚमΛߦ͏ɻδϣϦʔάουʹࢀըɻҩྍमސɹதౢѪҰҩࢣ܈അେֶҩֶ෦ଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ$#5ͷݚڀɾڭҭɺ$#5ͷݮༀޮՌʹؔ͢Δௐࠪࢥय़ظ$#5ΞϓϦͷ։ൃɺप࢈ظͷೝߦಈྍ๏ɺޮԽೝߦಈྍ๏ͷ։ൃΛߦ͏ɻδϣϦʔάουʹࢀըɻશࠃಋೖࢪઃࢪઃಥഁιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPVͷಋೖઌ શࠃಋೖࢪઃࢪઃಥഁओʹɺো͕͍ऀࢱࢧԉࢪઃɺಛผࢧԉֶߍɺ৺ྍՊɾਫ਼ਆՊͷΫϦχοΫͳͲͰಋೖ͍͍͓ͨͩͯΓ·͢
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ݱϝϦοτ ཧऀϝϦοτ ܦӦऀϝϦοτडߨཧʗҾܧཧྸผ445ͷରԠ445४උ࣌ؒݮ445ਓࡐҭͷޮԽطଘྍҭͷิڧू٬ޮՌɾ৽نମݧձ׆༻ઐ৬һ࠾༻ίετݮෳࢪઃͷӡӦ֦ுଞࢪઃͱͷࠩผԽࠂએඅͷݮಋೖͷޮՌɿ֊ผϝϦοτ&NPVಋೖͰɺࢱࢧԉͷݱʹ͓͚Δ֤՝Λղܾʂ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.FNPVͷαʔϏε͕ελʔτ͠ɺ$4ͰԿΛ͖͔ͯͨ͠
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ମ੍ͷඋʹ͍ͭͯೝ֦େ Ϧʔυ֫ಘɾҭϑΟʔϧυηʔϧεೲػࡐઆ໌ఆணࢧԉΧελϚʔαϙʔτ13ࢧԉ8Ϛʔέ%.Ϧετ࡞ϦϚΠϯυஊΫϩʔδϯάΩοςΟϯάઆ໌͍߹ΘͤରԠ'"2࡞ఆظ.5(ηογϣϯࢧԉӡ༻ମ੍ू٬อޢऀઆ໌.BSLFUJOH *OTJEF4BMFT 'JFME4BMFT $VTUPNFS4VDDFTTݟࠐߴ͍ސ٬ͱͷஊػձग़֬ͷϥϯΫ͚Ξϙௐɺ֫ಘΦϯϥΠϯ ΦϯϥΠϯ ΦϑϥΠϯ ΦϯϥΠϯ'"9ੈքॳͷ73Y4BB4ϞσϧΛཱ֬ͤ͞Δ͘5)&.0%&-ΛࢀߟʹνʔϜͷׂͱମ੍Λඋ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.13ࢱࢪઃͷ4BB4ʹ͓͚Δ$4ͷඞཁੑࢱۀք*$5ͷ׆༻͕ਐΜͰ͓Βͣɺૢ࡞ʹෆ׳Εͳਓ͕ଟ͍αʔϏεͷར༻͕ఆணͤͣɺ&YQBOTJPOʹܨ͕Βͳ͍δϨϯϚ東京福祉専⾨学校【⽂部科学省委託事業:専修学校による地域産業中核的⼈材養成事業アンケート結果】,2020ࣾձࢱ࢜ͷ৬ͰͷλϒϨοτ༻ ࢱΛֶͿֶੜͷ࣮शઌ ࢱࢪઃͰͷϝʔϧΞυϨε
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ʮεϚϗͬͨ͜ͱͳ͍͚Ͳେৎʁʯࢱʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.15ΦϯϘʔσΟϯάͷߏங֤ϑΣʔζຖʹϢʔβʔɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽϔϧεείΞͷߏஙϔϧεείΞΛஈ֊Ͱ߲ࡦఆಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ*5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ✔✔✔$4νʔϜͰணखͨ͜͠ͱ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽಋೖࣾ $4ૢ࡞τϨʔχϯάӡ༻ମ੍ߏஙૢ࡞ϨΫνϟʔฏ४Խ͞Εͨ445ͷఏڙΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣಋೖࣾ $473445࣮ࢪϩάσʔλ֬ೝঢ়گώΞϦϯά445४උظؒͷݮಋೖࣾ $4ӡ༻վળϑΟʔυόοΫ&YQBOTJPOఏҊू٬ɾՔಇ61ӡ༻ࣄྫհϩάػೳ׆༻հΦϯυϝσΟΞӡ༻վળఏҊӦۀ׆༻ΦϯϘʔσΟϯάͷߏங✔
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ϔϧεείΞΛஈ֊Ͱ߲ࡦఆϥϯΫ$ ϥϯΫ# ϥϯΫ"ಋೖػࡐηοτΞοϓαʔϏεཧղཧπʔϧཧղฏ४Խ͞Εͨ445ͷఏڙΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ445४උظؒͷݮ ू٬ɾՔಇ61ར༻ස ݄ʹճҎ্ࢪઃମݧձ࣮ࢪཧπʔϧ׆༻ར༻ස िʹճҎ্4/48FCͰͷप௨ॴऀՈͷपར༻ޮՌࢧԉελοϑޮࢪઃՔಇར༻։࢝ ू٬༻ίϯςϯπར༻ Ҭͷप ΦϯυϝσΟΞܝࡌϔϧεείΞͷߏங✔
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ςοΫλον ϩʔλον ίϛϡχςΟλονಋೖϨΫνϟʔ ͝ར༻ΨΠυಈը ࠲ஊձɾަྲྀձར༻ঢ়گΠϯλϏϡʔ͓Βͤϝʔϧ৴Ξϯέʔτૹ৴ΣϏφʔ͝ར༻5*14ఏڙΦϯυϝσΟΞܝࡌ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ*5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ✔
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ςοΫλονಋೖϨΫνϟʔར༻ঢ়گΠϯλϏϡʔ͓Βͤϝʔϧ৴Ξϯέʔτૹ৴࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ*5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ✔
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ϩʔλον͝ར༻ΨΠυಈը͝ར༻5*14ఏڙΦϯυϝσΟΞܝࡌ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ*5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ✔
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ίϛϡχςΟλον࠲ஊձɾަྲྀձΣϏφʔ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ*5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ✔
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.ো͕͍ࢱࢧԉࢪઃෳͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͍FNPVͷར༻ՁΛಋೖ͕ࣾࣗݟग़͠ɺԣల։͕࣮ݱ&YQBOTJPOՌhttps://edubase.school/גࣜձࣾͻ;ΈΑ༷ʢࣛࣇౡݝʣ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.23·ͱΊΦϯϘʔσΟϯάͷߏங֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽϔϧεείΞͷߏஙϔϧεείΞΛஈ֊Ͱ߲ࡦఆಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ*5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ✔✔✔ো͕͍ࢱࢧԉࢪઃෳͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘ಋೖ͕ࣾࣗFNPVͷར༻ՁΛݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
ConfidencialCopyright © 2021 JOLLY GOOD Inc. All Rights Reserved.24͋Γ͕ͱ͏͍͟͝·ͨ͠