「スマホも使ったことないけど大丈夫？」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド　石川奈緒さまの予選資料

Transcript

1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
   ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
   גࣜձࣾδϣϦʔάου
   $4ϢχοτϦʔμʔɹੴ઒ಸॹ
   

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2. Confidencial
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   גࣜձࣾδϣϦʔάου
   $4ϢχοτϦʔμʔ
   ੴ઒ಸॹ
   ུྺɿ
   ɾిࢠָثͷ༌ೖ୅ཧԷͷձࣾʢ.,ʗӦۀࣄ຿ʗ$4ʣ
   ɾιχʔɾίϯϐϡʔλΤϯλςΠϯϝϯτʢӦۀࣄ຿ʣ
   ɾ"0-ʗΠʔɾΞΫηεʢ$4ʣ
   ɾωΫιϯʢ$4ʗӡ༻؅ཧʣ
   ɾ$ZHBNFTʢ$4ʣ
   อ༗ࢿ֨ɿ
   ɾ$01$$9ن֨7.0൛ਪਐϦʔμʔ
   ɾൃୡো֐ֶशࢧԉαϙʔλʔ
   ɾྉཧݕఆ̎ڃ
   ࣗݾ঺հ
   $4΁ͷͩ͜ΘΓɿ
   ɾ͓٬༷ͱاۀͷՍ͚ڮͰ͋Δ͜ͱ
   ɾࣾ಺ͷϋϒͰ͋Δ͜ͱ
   ɾاۀϒϥϯυΛ଄ΓकΔ͜ͱ
   

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3. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ʮιʔγϟϧεΩϧτϨʔχϯάʯΛ͝ଘ஌Ͱ͔͢ʁ
   

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4. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ιʔγϟϧεΩϧτϨʔχϯάͱ͸
   ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
   ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍
   ೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏
   Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
   

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5. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ιʔγϟϧεΩϧτϨʔχϯάͱ͸
   ৔໘ͷઆ໌͕೉͍͠
   ৔໘ͷཧղʹᴥᴪ͕͋Δ
   ࢀՃʹফۃత
   ैདྷͷτϨʔχϯά
   ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
   ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏
   Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
   

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6. Confidencial
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   ৔໘ͷઆ໌͕೉͍͠
   ৔໘ͷཧղʹᴥᴪ͕͋Δ
   ࢀՃʹফۃత
   73ͰϦΞϧʹ৔໘ମݧ
   73ʹΑΔτϨʔχϯά
   ैདྷͷτϨʔχϯά
   ιʔγϟϧεΩϧτϨʔχϯάͱ͸
   ೝ஌ߦಈྍ๏ͷҰͭͰ͋Δ
   ରਓؔ܎Λத৺ͱͨࣾ͠ձੜ׆΍೔ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏
   Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱ͸ʯΑΓҾ༻ʔ
   

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7. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ೥݄αʔϏε։࢝
   ιʔγϟϧεΩϧτϨʔχϯά73
   ৔໘ମݧͰɺ
   ࣾձΛɺ
   ࿅श͢Δɻ
   

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8. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ
   ੈքॳͷ73Y4BB4
   ઐ໳Ո΋νʔϜʹࢀը͠ɺιʔγϟϧεΩϧτϨʔχϯά73ͷల։ΛՃ଎
   ᶅࢹઢղੳػೳ
   ᶄӡ༻ϚχϡΞϧ
   ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ
   ຊҎ্
   遠隔
   操作
   iPad VRゴーグル
   ্ڃҩྍ౷ׅސ໰ɹֈߐҀࢠҩࢣ
   ஜ೾େֶҩֶઐ໳ֶ܈ҩֶྨଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ
   ͏ͭපɺෆ҆঱ɺڧഭ঱ɺ౷߹ࣦௐ঱ɺൃୡਆܦ঱౳ͷਫ਼ਆ࣬ױ΍
   प࢈ظϝϯλϧϔϧεʹରͯ͠ͷ$#5Λ༻͍ͨྟচɾݚڀɾݚमΛߦ͏ɻ
   δϣϦʔάουʹࢀըɻ
   ҩྍ؂मސ໰ɹதౢѪҰ࿠ҩࢣ
   ܈അେֶҩֶ෦ଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ
   $#5ͷݚڀɾڭҭɺ$#5ͷݮༀޮՌʹؔ͢Δௐࠪ΍ࢥय़ظ$#5ΞϓϦͷ։ൃɺ
   प࢈ظͷೝ஌ߦಈྍ๏ɺޮ཰Խೝ஌ߦಈྍ๏ͷ։ൃΛߦ͏ɻ
   δϣϦʔάουʹࢀըɻ
   શࠃಋೖࢪઃ਺
   
   ࢪઃಥഁ
   ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
   

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9. Confidencial
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   ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPVͷಋೖઌ શࠃಋೖࢪઃ਺
   
   ࢪઃಥഁ
   ओʹɺো͕͍ऀ෱ࢱࢧԉࢪઃɺಛผࢧԉֶߍɺ
   ৺ྍ಺Պɾਫ਼ਆՊͷΫϦχοΫͳͲͰಋೖ͍͍͓ͨͩͯΓ·͢
   

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10. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ݱ৔ϝϦοτ ؅ཧऀϝϦοτ ܦӦऀϝϦοτ
    डߨ؅ཧʗҾܧ؅ཧ
    ೥ྸผ445΁ͷରԠ
    445४උ࣌ؒ࡟ݮ
    445ਓࡐҭ੒ͷޮ཰Խ
    طଘྍҭͷิڧ
    ू٬ޮՌɾ৽نମݧձ׆༻
    ઐ໳৬һ࠾༻ίετ࡟ݮ
    ෳ਺ࢪઃͷӡӦ֦ு
    ଞࢪઃͱͷࠩผԽ
    ޿ࠂએ఻අͷ࡟ݮ
    
    ಋೖͷޮՌɿ֊૚ผϝϦοτ
    &NPVಋೖͰɺ෱ࢱࢧԉͷݱ৔ʹ͓͚Δ֤՝୊Λղܾʂ
    

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11. Confidencial
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    FNPVͷαʔϏε͕ελʔτ͠ɺ$4ͰԿΛ͖͔ͯͨ͠
    

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12. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ମ੍ͷ੔උʹ͍ͭͯ
    ೝ஌֦େ Ϧʔυ֫ಘɾҭ੒
    ϑΟʔϧυ
    ηʔϧε
    ೲ඼
    ػࡐઆ໌
    ఆணࢧԉ
    ΧελϚʔ
    αϙʔτ
    13ࢧԉ
    8Ϛʔέ
    %.
    Ϧετ࡞੒
    ϦϚΠϯυ
    ঎ஊ
    Ϋϩʔδϯά
    ΩοςΟϯά
    આ໌
    ໰͍߹ΘͤରԠ
    '"2࡞੒
    ఆظ.5(
    ηογϣϯࢧԉ
    ӡ༻ମ੍
    ू٬
    อޢऀઆ໌
    .BSLFUJOH *OTJEF4BMFT 'JFME4BMFT $VTUPNFS4VDDFTT
    ݟࠐߴ͍ސ٬ͱͷ
    ঎ஊػձ૑ग़
    ֬౓ͷϥϯΫ෇͚
    Ξϙௐ੔ɺ֫ಘ
    ΦϯϥΠϯ ΦϯϥΠϯ ΦϑϥΠϯ ΦϯϥΠϯ
    '"9
    ੈքॳͷ73Y4BB4ϞσϧΛཱ֬ͤ͞Δ΂͘
    5)&.0%&-ΛࢀߟʹνʔϜͷ໾ׂͱମ੍Λ੔උ
    

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13. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    13
    ෱ࢱࢪઃ΁ͷ4BB4ʹ͓͚Δ$4ͷඞཁੑ
    ෱ࢱۀք͸*$5ͷ׆༻͕ਐΜͰ͓Βͣɺૢ࡞ʹෆ׳Εͳਓ͕ଟ͍
    αʔϏεͷར༻͕ఆணͤͣɺ&YQBOTJPOʹܨ͕Βͳ͍δϨϯϚ
    東京福祉専⾨学校【⽂部科学省委託事業：専修学校による地域産業中核的⼈材養成事業アンケート結果】,2020
    ࣾձ෱ࢱ࢜ͷ৬຿ͰͷλϒϨοτ࢖༻ ෱ࢱΛֶͿֶੜͷ࣮शઌ ෱ࢱࢪઃ
    ͰͷϝʔϧΞυϨε
    

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14. Confidencial
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    ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
    ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
    

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15. Confidencial
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    15
    ΦϯϘʔσΟϯάͷߏங
    ֤ϑΣʔζຖʹϢʔβʔɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ϔϧεείΞͷߏங
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ✔
    ✔
    ✔
    $4νʔϜͰணखͨ͜͠ͱ
    

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16. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ಋೖࣾ $4
    ૢ࡞τϨʔχϯά
    ӡ༻ମ੍ߏங
    ૢ࡞ϨΫνϟʔ
    ฏ४Խ͞Εͨ445ͷఏڙ
    ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ
    ಋೖࣾ $4
    73445࣮ࢪ
    ϩάσʔλ֬ೝ
    ঢ়گώΞϦϯά
    445४උظؒͷ࡟ݮ
    ಋೖࣾ $4
    ӡ༻վળ
    ϑΟʔυόοΫ
    &YQBOTJPOఏҊ
    ू٬ɾՔಇ཰61
    ӡ༻ࣄྫ঺հ
    ϩάػೳ׆༻঺հ
    Φ΢ϯυϝσΟΞ
    ӡ༻վળఏҊ
    Ӧۀ׆༻
    ΦϯϘʔσΟϯάͷߏங
    ✔
    

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17. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ϥϯΫ$ ϥϯΫ# ϥϯΫ"
    ಋೖ
    ػࡐηοτΞοϓ
    αʔϏεཧղ
    ؅ཧπʔϧཧղ
    ฏ४Խ͞Εͨ445ͷఏڙ
    ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ
    445४උظؒͷ࡟ݮ ू٬ɾՔಇ཰61
    ར༻ස౓ ݄ʹճҎ্
    
    ࢪઃମݧձ࣮ࢪ
    ؅ཧπʔϧ׆༻
    ར༻ස౓ िʹճҎ্
    
    4/48FCͰͷप஌
    ௨ॴऀՈ଒΁ͷप஌
    ར༻ޮՌ
    ࢧԉελοϑޮ཰
    ࢪઃՔಇ཰
    ར༻։࢝ ू٬༻ίϯςϯπར༻ ஍Ҭ΁ͷप஌ Φ΢ϯυϝσΟΞܝࡌ
    ϔϧεείΞͷߏங
    ✔
    

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18. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    
    ςοΫλον ϩʔλον ίϛϡχςΟλον
    ಋೖϨΫνϟʔ ͝ར༻ΨΠυಈը ࠲ஊձɾަྲྀձ
    ར༻ঢ়گΠϯλϏϡʔ
    ͓஌Βͤϝʔϧ഑৴
    Ξϯέʔτૹ৴
    ΢ΣϏφʔ
    ͝ར༻5*14ఏڙ
    Φ΢ϯυϝσΟΞܝࡌ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ✔
    

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19. Confidencial
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    ςοΫλον
    ಋೖϨΫνϟʔ
    ར༻ঢ়گΠϯλϏϡʔ
    ͓஌Βͤϝʔϧ഑৴
    Ξϯέʔτૹ৴
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ✔
    

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20. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    
    ϩʔλον
    ͝ར༻ΨΠυಈը
    ͝ར༻5*14ఏڙ
    Φ΢ϯυϝσΟΞܝࡌ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ✔
    

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21. Confidencial
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    ίϛϡχςΟλον
    ࠲ஊձɾަྲྀձ
    ΢ΣϏφʔ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ✔
    

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22. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    
    ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͍
    FNPVͷར༻Ձ஋Λಋೖࣾࣗ਎͕ݟग़͠ɺԣల։͕࣮ݱ
    &YQBOTJPO੒Ռ
    https://edubase.school/
    גࣜձࣾͻ;ΈΑ༷ʢࣛࣇౡݝʣ
    

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23. Confidencial
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    23
    ·ͱΊ
    ΦϯϘʔσΟϯάͷߏங
    ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ϔϧεείΞͷߏங
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
    ✔
    ✔
    ✔
    ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘
    ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
    

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24. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    24
    ͋Γ͕ͱ͏͍͟͝·ͨ͠
    

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