Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料
Search
CS HACK
December 18, 2021
Business
0
740
「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 予選資料
カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの予選資料
CS HACK
December 18, 2021
Tweet
Share
More Decks by CS HACK
See All by CS HACK
「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料
cshack
0
760
第三回カスタマーサクセス天下一武闘会 セールスとCSの連携
cshack
2
1.1k
第三回カスタマーサクセス天下一武闘会 CSが営業から最高のスルーパスをもらうには?
cshack
0
1k
第三回カスタマーサクセス天下一武闘会 エンタープライズのリリース戦略
cshack
2
1k
第三回カスタマーサクセス天下一武闘会 プレゼン資料
cshack
0
1.2k
直近1年のチャーンレート改善策
cshack
0
1.2k
カスタマーサクセス天下一武闘会_Sansan予選
cshack
0
2k
ファンになって頂くためにCSがするべきこと
cshack
1
540
Japan StyleのCSをZendeskで!!
cshack
0
520
Other Decks in Business
See All in Business
ties|クラウド顧客・案件管理システム - サービスのご紹介
so_kotani
1
240
FAST COMPANY DECK
fastinc
0
340
20240725_UPDATER_companysummary
updater_pr
0
39k
enechain company deck
enechain
PRO
4
79k
20240629_CMCCentral_CMBasics
hideki_ojima
2
420
OKR基本のキ / OKR Basics
toshimaru
3
120
VISASQ: ABOUT US
eikohashiba
14
440k
DevIO2024_16_9_OnlineSlide_template 0708登壇資料_yukoyagi
yukoyagi
0
330
Permanent Agility
koic
29
5.1k
株式会社ユビレジ_採用ピッチ資料 / Ubiregi_CompanyProfile
ubiregi_saiyo
0
4.8k
NAGANO STARTUP STUDIO_ventureclub_introduction
1romatsuhisa
0
1k
【ご案内】Carecon会社案内_202404Ver
carecondev
0
110
Featured
See All Featured
WebSockets: Embracing the real-time Web
robhawkes
59
7.2k
Large-scale JavaScript Application Architecture
addyosmani
506
110k
Building Adaptive Systems
keathley
34
2k
Done Done
chrislema
179
15k
How To Stay Up To Date on Web Technology
chriscoyier
784
250k
Fantastic passwords and where to find them - at NoRuKo
philnash
42
2.7k
Designing on Purpose - Digital PM Summit 2013
jponch
113
6.6k
The Cult of Friendly URLs
andyhume
75
5.9k
Helping Users Find Their Own Way: Creating Modern Search Experiences
danielanewman
26
2.1k
[RailsConf 2023] Rails as a piece of cake
palkan
35
4.4k
Docker and Python
trallard
37
2.9k
Speed Design
sergeychernyshev
9
270
Transcript
ʮεϚϗͬͨ͜ͱͳ͍͚Ͳେৎʁʯ ࢱʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔɹੴಸॹ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔ ੴಸॹ ུྺɿ ɾిࢠָثͷ༌ೖཧԷͷձࣾʢ.,ʗӦۀࣄʗ$4ʣ ɾιχʔɾίϯϐϡʔλΤϯλςΠϯϝϯτʢӦۀࣄʣ ɾ"0-ʗΠʔɾΞΫηεʢ$4ʣ ɾωΫιϯʢ$4ʗӡ༻ཧʣ ɾ$ZHBNFTʢ$4ʣ อ༗ࢿ֨ɿ ɾ$01$$9ن֨7.0൛ਪਐϦʔμʔ ɾൃୡোֶशࢧԉαϙʔλʔ ɾྉཧݕఆ̎ڃ ࣗݾհ $4ͷͩ͜ΘΓɿ ɾ͓٬༷ͱاۀͷՍ͚ڮͰ͋Δ͜ͱ ɾࣾͷϋϒͰ͋Δ͜ͱ ɾاۀϒϥϯυΛΓकΔ͜ͱ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ʮιʔγϟϧεΩϧτϨʔχϯάʯΛ͝ଘͰ͔͢ʁ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ιʔγϟϧεΩϧτϨʔχϯάͱ ೝߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔΛத৺ͱͨࣾ͠ձੜ׆ ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ιʔγϟϧεΩϧτϨʔχϯάͱ ໘ͷઆ໌͕͍͠ ໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత ैདྷͷτϨʔχϯά ೝߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔΛத৺ͱͨࣾ͠ձੜ׆ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
໘ͷઆ໌͕͍͠ ໘ͷཧղʹᴥᴪ͕͋Δ ࢀՃʹফۃత 73ͰϦΞϧʹ໘ମݧ 73ʹΑΔτϨʔχϯά ैདྷͷτϨʔχϯά ιʔγϟϧεΩϧτϨʔχϯάͱ ೝߦಈྍ๏ͷҰͭͰ͋Δ ରਓؔΛத৺ͱͨࣾ͠ձੜ׆ৗੜ׆ͷٕೳΛ܇࿅͢Δख๏ Ұʔൠࣾஂ๏ਓ445ීٴڠձʮ445ͱʯΑΓҾ༻ʔ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
݄αʔϏε։࢝ ιʔγϟϧεΩϧτϨʔχϯά73 ໘ମݧͰɺ ࣾձΛɺ ࿅श͢Δɻ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ֶߍࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ ੈքॳͷ73Y4BB4 ઐՈνʔϜʹࢀը͠ɺιʔγϟϧεΩϧτϨʔχϯά73ͷల։ΛՃ ᶅࢹઢղੳػೳ ᶄӡ༻ϚχϡΞϧ ᶃ73ίϯςϯπ ᶆσʔλهɾ࿈ܞػೳ ຊҎ্ 遠隔 操作 iPad VRゴーグル ্ڃҩྍ౷ׅސɹֈߐҀࢠҩࢣ ஜେֶҩֶઐֶ܈ҩֶྨଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ ͏ͭපɺෆ҆ɺڧഭɺ౷߹ࣦௐɺൃୡਆܦͷਫ਼ਆ࣬ױ प࢈ظϝϯλϧϔϧεʹରͯ͠ͷ$#5Λ༻͍ͨྟচɾݚڀɾݚमΛߦ͏ɻ δϣϦʔάουʹࢀըɻ ҩྍमސɹதౢѪҰҩࢣ ܈അେֶҩֶ෦ଔɺࠃཱਫ਼ਆɾਆܦҩྍݚڀηϯλʔʹͯ $#5ͷݚڀɾڭҭɺ$#5ͷݮༀޮՌʹؔ͢Δௐࠪࢥय़ظ$#5ΞϓϦͷ։ൃɺ प࢈ظͷೝߦಈྍ๏ɺޮԽೝߦಈྍ๏ͷ։ൃΛߦ͏ɻ δϣϦʔάουʹࢀըɻ શࠃಋೖࢪઃ ࢪઃಥഁ ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPVͷಋೖઌ શࠃಋೖࢪઃ ࢪઃಥഁ ओʹɺো͕͍ऀࢱࢧԉࢪઃɺಛผࢧԉֶߍɺ ৺ྍՊɾਫ਼ਆՊͷΫϦχοΫͳͲͰಋೖ͍͍͓ͨͩͯΓ·͢
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ݱϝϦοτ ཧऀϝϦοτ ܦӦऀϝϦοτ डߨཧʗҾܧཧ ྸผ445ͷରԠ 445४උ࣌ؒݮ 445ਓࡐҭͷޮԽ طଘྍҭͷิڧ ू٬ޮՌɾ৽نମݧձ׆༻ ઐ৬һ࠾༻ίετݮ ෳࢪઃͷӡӦ֦ு ଞࢪઃͱͷࠩผԽ ࠂએඅͷݮ ಋೖͷޮՌɿ֊ผϝϦοτ &NPVಋೖͰɺࢱࢧԉͷݱʹ͓͚Δ֤՝Λղܾʂ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
FNPVͷαʔϏε͕ελʔτ͠ɺ$4ͰԿΛ͖͔ͯͨ͠
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ମ੍ͷඋʹ͍ͭͯ ೝ֦େ Ϧʔυ֫ಘɾҭ ϑΟʔϧυ ηʔϧε ೲ ػࡐઆ໌ ఆணࢧԉ ΧελϚʔ αϙʔτ 13ࢧԉ 8&#Ϛʔέ %. Ϧετ࡞ ϦϚΠϯυ ஊ Ϋϩʔδϯά ΩοςΟϯά આ໌ ͍߹ΘͤରԠ '"2࡞ ఆظ.5( ηογϣϯࢧԉ ӡ༻ମ੍ ू٬ อޢऀઆ໌ .BSLFUJOH *OTJEF4BMFT 'JFME4BMFT $VTUPNFS4VDDFTT ݟࠐߴ͍ސ٬ͱͷ ஊػձग़ ֬ͷϥϯΫ͚ Ξϙௐɺ֫ಘ ΦϯϥΠϯ ΦϯϥΠϯ ΦϑϥΠϯ ΦϯϥΠϯ '"9 ੈքॳͷ73Y4BB4ϞσϧΛཱ֬ͤ͞Δ͘ 5)&.0%&-ΛࢀߟʹνʔϜͷׂͱମ੍Λඋ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
13 ࢱࢪઃͷ4BB4ʹ͓͚Δ$4ͷඞཁੑ ࢱۀք*$5ͷ׆༻͕ਐΜͰ͓Βͣɺૢ࡞ʹෆ׳Εͳਓ͕ଟ͍ αʔϏεͷར༻͕ఆணͤͣɺ&YQBOTJPOʹܨ͕Βͳ͍δϨϯϚ 東京福祉専⾨学校【⽂部科学省委託事業:専修学校による地域産業中核的⼈材養成事業アンケート結果】,2020 ࣾձࢱ࢜ͷ৬ͰͷλϒϨοτ༻ ࢱΛֶͿֶੜͷ࣮शઌ ࢱࢪઃ ͰͷϝʔϧΞυϨε
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ʮεϚϗͬͨ͜ͱͳ͍͚Ͳେৎʁʯ ࢱʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
15 ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹϢʔβʔɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲ࡦఆ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ✔ ✔ ✔ $4νʔϜͰணखͨ͜͠ͱ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽ ಋೖࣾ $4 ૢ࡞τϨʔχϯά ӡ༻ମ੍ߏங ૢ࡞ϨΫνϟʔ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ ಋೖࣾ $4 73445࣮ࢪ ϩάσʔλ֬ೝ ঢ়گώΞϦϯά 445४උظؒͷݮ ಋೖࣾ $4 ӡ༻վળ ϑΟʔυόοΫ &YQBOTJPOఏҊ ू٬ɾՔಇ61 ӡ༻ࣄྫհ ϩάػೳ׆༻հ ΦϯυϝσΟΞ ӡ༻վળఏҊ Ӧۀ׆༻ ΦϯϘʔσΟϯάͷߏங ✔
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ϔϧεείΞΛஈ֊Ͱ߲ࡦఆ ϥϯΫ$ ϥϯΫ# ϥϯΫ" ಋೖ ػࡐηοτΞοϓ αʔϏεཧղ ཧπʔϧཧղ ฏ४Խ͞Εͨ445ͷఏڙ ΦϯϘʔσΟϯάظʢϲ݄ʣ ׆༻ɾఆணظʢϲ݄ʣ վળɾ֦େظʢϲ݄ʣ 445४උظؒͷݮ ू٬ɾՔಇ61 ར༻ස ݄ʹճҎ্ ࢪઃମݧձ࣮ࢪ ཧπʔϧ׆༻ ར༻ස िʹճҎ্ 4/48FCͰͷप ௨ॴऀՈͷप ར༻ޮՌ ࢧԉελοϑޮ ࢪઃՔಇ ར༻։࢝ ू٬༻ίϯςϯπར༻ Ҭͷप ΦϯυϝσΟΞܝࡌ ϔϧεείΞͷߏங ✔
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ςοΫλον ϩʔλον ίϛϡχςΟλον ಋೖϨΫνϟʔ ͝ར༻ΨΠυಈը ࠲ஊձɾަྲྀձ ར༻ঢ়گΠϯλϏϡʔ ͓Βͤϝʔϧ৴ Ξϯέʔτૹ৴ ΣϏφʔ ͝ར༻5*14ఏڙ ΦϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ςοΫλον ಋೖϨΫνϟʔ ར༻ঢ়گΠϯλϏϡʔ ͓Βͤϝʔϧ৴ Ξϯέʔτૹ৴ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ϩʔλον ͝ར༻ΨΠυಈը ͝ར༻5*14ఏڙ ΦϯυϝσΟΞܝࡌ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ίϛϡχςΟλον ࠲ஊձɾަྲྀձ ΣϏφʔ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ✔
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
ো͕͍ࢱࢧԉࢪઃෳͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͍ FNPVͷར༻ՁΛಋೖ͕ࣾࣗݟग़͠ɺԣల։͕࣮ݱ &YQBOTJPOՌ https://edubase.school/ גࣜձࣾͻ;ΈΑ༷ʢࣛࣇౡݝʣ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
23 ·ͱΊ ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲ࡦఆ ಋೖ͕ࣾࣗͯ͠ར༻͢ΔΈͮ͘Γ ࠷খϦιʔεͰɺࢱࢧԉͷݱͰඞཁෆՄܽͳͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ͑Δͷʹ͢Δ ✔ ✔ ✔ ো͕͍ࢱࢧԉࢪઃෳͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘ ಋೖ͕ࣾࣗFNPVͷར༻ՁΛݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
24 ͋Γ͕ͱ͏͍͟͝·ͨ͠