「スマホも使ったことないけど大丈夫？」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド　石川奈緒さまの決勝資料

Transcript

1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
   ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
   גࣜձࣾδϣϦʔάου
   $4ϢχοτϦʔμʔɹੴ઒ಸॹ
   

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2. Confidencial
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   2
   ΦϯϘʔσΟϯάͷߏங
   ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
   ϔϧεείΞͷߏங
   ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
   ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
   ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
   *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
   ✔
   ✔
   ✔
   ༧બͷৼΓฦΓɿ&YQBOTJPOࢪࡦΦϖϨʔγϣϯͱ੒Ռ
   ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘
   ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
   

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3. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ
   ੈքॳͷ73Y4BB4
   ᶅࢹઢղੳػೳ
   ᶄӡ༻ϚχϡΞϧ
   ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ
   ຊҎ্
   遠隔
   操作
   iPad VRゴーグル
   શࠃಋೖࢪઃ਺
   
   ࢪઃಥഁ
   ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
   

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4. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ಋೖࣾ΁ͷϋΠλονࢧԉ
   

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5. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ
   ର໘഑෍
   ར༻ऀֶߍපӃؔ܎ػؔ
   4/48αΠτ
   73ମݧձ։࠵
   ɾطଘར༻ऀ
   ɾ৽نݟֶऀ
   ϝσΟΞϦʔΫ
   ϝσΟΞܝࡌ
   ςϨϏɺ৽ฉ
   8ϝσΟΞ
   Քಇ཰61
   ৽نར༻ऀ֫ಘ
   73τϨʔχϯά
   ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠
   ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ
   ϋΠλονࢧԉͷ֓ཁ
   

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6. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ
   ର໘഑෍
   ར༻ऀֶߍපӃؔ܎ػؔ
   4/48αΠτ
   73ମݧձ։࠵
   ɾطଘར༻ऀ
   ɾ৽نݟֶऀ
   ϝσΟΞϦʔΫ
   ϝσΟΞܝࡌ
   ςϨϏɺ৽ฉ
   8ϝσΟΞ
   Քಇ཰61
   ৽نར༻ऀ֫ಘ
   73τϨʔχϯά
   ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠
   ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ
   ϋΠλονࢧԉͷ֓ཁ
   

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7. Confidencial
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   ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
   ෳ਺ࢪઃͰFNPVΛಋೖͨ͠اۀʹରͯ͠͸
   ϝσΟΞ༠கࢦೆΛݸผʹରԠ
   

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8. Confidencial
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   ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
   73Λ׆༻ͨ͠ো͕͍෱ࢱࢧԉʹχϡʔεੑͷߴ͍औΓ૊Έ
   ֤ϝσΟΞʹରͯ͠औࡐґཔΛߦ͍ɺهऀͷؔ৺͕ߴ·Ε͹ܝࡌ͕࣮ݱ
   

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9. Confidencial
   Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
   ब࿑Ҡߦࢧԉࣄۀॴʮ͍͓͍͋ʯ༷ʢௗऔݝʣ
   ϝσΟΞ΁ͷ73ಋೖΞϐʔϧ͕੒ޭʂ
   ςϨϏࣾɺ৽ฉࣾ
   ౤͛ࠐΈϑΥʔϚοτఏڙ
   ೥݄
   ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
   

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10. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ์՝ޙ౳σΠαʔϏεʮϦΧόϦʔʯ༷ʢ੩Ԭݝʣ
    ʮίϩφՒʹ͓͚Δԕִ73तۀʢࢲඅʣʯͰऔࡐࡴ౸ʂ
    ೥݄
    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    औࡐରԠ༻Ξϐʔϧ४උ
    ੩Ԭே೔ςϨϏɺ੩Ԭ৽ฉɺ
    ຖ೔৽ฉͳͲɺ
    ੩Ԭݝ಺ϝσΟΞ͕ू݁
    

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11. Confidencial
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    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    ࣮ࡍͷಋೖࣄྫͱͯ͠Φ΢ϯυϝσΟΞʹ΋ܝࡌ
    

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12. Confidencial
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    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    ϝσΟΞ༠கεςοϓ͸ɺಋೖࣾ޲͚5*14ͱͯ͠
    ಋೖࣾར༻ͷ؅ཧπʔϧ্ʹల։
    

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13. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ো͕͍෱ࢱࢧԉ͔Βɺҩྍ෼໺શମʹܨ͕͍ͬͯ͘
    

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14. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    FNPVͷϋΠλονࢧԉ͔Βҩྍ෼໺શମʹ
    ҩྍ๏ਓࣾஂࢵԺձϒϨΠϯΫϦχοΫ༷
    Ӄ͔Β̐Ӄ͢΂ͯͰಋೖ׬ྃʂ
    ҩྍ๏ਓࣾஂࢵԺձɹϒϨΠϯΫϦχοΫ༷
    

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15. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ͞Βʹɺ΋͏ͻͱͭͷੈքॳΛ
    

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16. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV͔Β+0--:(00%΁
    ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ
    

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17. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ه࿥؅ཧ
    ैۀһڭҭ
    ސ٬ࢧԉ
    ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵
    FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ
    αʔϏεΛ౷߹ɾ֦େ
    ਨ
    ௚
    4
    B
    B
    4
    ਫ਼ਆ
    ো֐
    ࢧԉ
    ൃୡ
    ো֐
    ࢧԉ
    ҩྍ
    ڭҭ
    ࢧԉ
    ਫฏ4BB4
    

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18. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ه࿥؅ཧ
    ैۀһڭҭ
    ސ٬ࢧԉ
    ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵
    FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ
    αʔϏεΛ౷߹ɾ֦େ
    ਨ
    ௚
    4
    B
    B
    4
    ਫ਼ਆ
    ো֐
    ࢧԉ
    ൃୡ
    ো֐
    ࢧԉ
    ҩྍ
    ڭҭ
    ࢧԉ
    ਫฏ4BB4
    

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19. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ਨ௚4BB4͔Βਫฏ4BB4΁ͷେస׵ʂ
    

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20. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    νʔϜҩྍɺλεΫɾγϑςΟϯάγΣΞϦϯάɺ஍ҬแׅέΞγεςϜɺҩྍ෱ࢱ࿈ܞͳͲ
    ҩྍ෱ࢱΛऔΓר͘؀ڥ͸େ͖͘มԽ͠ɺ͋ΒΏΔ໘Ͱଟ֯Խ͕ٻΊΒΕ͍ͯ·͢ɻ
    +0--:(00%ʴ͸ҩྍ෱ࢱࣄۀΛల։͢Δ๏ਓɺैࣄऀʹࠓٻΊΒΕ͍ͯΔଟ༷ͳʮϓϥεʯΛ
    ఏڙ͢Δ73૯߹ϓϥοτϑΥʔϜͰ͢ɻ
    ੈքॳɹҩྍ෱ࢱʹಛԽͨ͠73૯߹ϓϥοτϑΥʔϜ
    νʔϜҩྍɾλεΫγϑτɾ஍ҬแׅέΞͳͲ
    ҩྍ෱ࢱΛऔΓר͘؀ڥͷมԽ
    ଟ֯తͳࢹ఺ٕज़ͷशಘɺ
    ଟ༷ͳҩྍ෱ࢱχʔζʹϚονͨ͠αʔϏεͷ
    ڙڅମ੍੔උ͕ඞཁ
    +0--:(00%֓ཁ
    

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21. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ˞ࠓޙఏڙ༧ఆ
    ɹҩྍ෼໺ ● ● ● ●
    ɹհޢ෱ࢱ෼໺ ● ● ●
    ɹো֐෱ࢱ෼໺ ● ● ●
    ҩྍ෱ࢱࢪઃैࣄऀͷݚमɺױऀɾར༻ऀʹର͢Δ
    ଟ༷ͳχʔζʹԠ͑Δ
    73૯߹ϓϥοτϑΥʔϜͱͯ͠ల։
    ओͳར༻ྫ
    

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22. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ೥݄̍̎̔೔ʮ೔ຊαϒεΫϦϓγϣϯϏδωεେ৆ʯ
    ΰʔϧυ৆ड৆ʂ
    FNPV͔Β+0--:(00%΁
    

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23. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    FNPV͔Β+0--:(00%΁
    FNPVͰங͍ͨ$4ͷϊ΢ϋ΢Λج൫ͱͯ͠
    ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ
    

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24. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ͋Γ͕ͱ͏͍͟͝·ͨ͠
    

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