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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料

CS HACK
December 18, 2021

「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの決勝資料

CS HACK

December 18, 2021
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  1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
    ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε
    גࣜձࣾδϣϦʔάου
    $4ϢχοτϦʔμʔɹੴ઒ಸॹ

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  2. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    2
    ΦϯϘʔσΟϯάͷߏங
    ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
    ϔϧεείΞͷߏங
    ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
    ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
    ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
    *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ



    ༧બͷৼΓฦΓɿ&YQBOTJPOࢪࡦΦϖϨʔγϣϯͱ੒Ռ
    ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘
    ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ

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  3. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ
    ੈքॳͷ73Y4BB4
    ᶅࢹઢղੳػೳ
    ᶄӡ༻ϚχϡΞϧ
    ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ
    ຊҎ্
    遠隔
    操作
    iPad VRゴーグル
    શࠃಋೖࢪઃ਺

    ࢪઃಥഁ
    ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ

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  4. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ಋೖࣾ΁ͷϋΠλονࢧԉ

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  5. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ
    ର໘഑෍
    ར༻ऀֶߍපӃؔ܎ػؔ
    4/48αΠτ
    73ମݧձ։࠵
    ɾطଘར༻ऀ
    ɾ৽نݟֶऀ
    ϝσΟΞϦʔΫ
    ϝσΟΞܝࡌ
    ςϨϏɺ৽ฉ
    8ϝσΟΞ
    Քಇ཰61
    ৽نར༻ऀ֫ಘ
    73τϨʔχϯά
    ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠
    ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ
    ϋΠλονࢧԉͷ֓ཁ

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  6. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ
    ର໘഑෍
    ར༻ऀֶߍපӃؔ܎ػؔ
    4/48αΠτ
    73ମݧձ։࠵
    ɾطଘར༻ऀ
    ɾ৽نݟֶऀ
    ϝσΟΞϦʔΫ
    ϝσΟΞܝࡌ
    ςϨϏɺ৽ฉ
    8ϝσΟΞ
    Քಇ཰61
    ৽نར༻ऀ֫ಘ
    73τϨʔχϯά
    ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠
    ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ
    ϋΠλονࢧԉͷ֓ཁ

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  7. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    ෳ਺ࢪઃͰFNPVΛಋೖͨ͠اۀʹରͯ͠͸
    ϝσΟΞ༠கࢦೆΛݸผʹରԠ

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  8. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    73Λ׆༻ͨ͠ো͕͍෱ࢱࢧԉʹχϡʔεੑͷߴ͍औΓ૊Έ
    ֤ϝσΟΞʹରͯ͠औࡐґཔΛߦ͍ɺهऀͷؔ৺͕ߴ·Ε͹ܝࡌ͕࣮ݱ

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  9. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ब࿑Ҡߦࢧԉࣄۀॴʮ͍͓͍͋ʯ༷ʢௗऔݝʣ
    ϝσΟΞ΁ͷ73ಋೖΞϐʔϧ͕੒ޭʂ
    ςϨϏࣾɺ৽ฉࣾ
    ౤͛ࠐΈϑΥʔϚοτఏڙ
    ೥݄
    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ

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  10. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ์՝ޙ౳σΠαʔϏεʮϦΧόϦʔʯ༷ʢ੩Ԭݝʣ
    ʮίϩφՒʹ͓͚Δԕִ73तۀʢࢲඅʣʯͰऔࡐࡴ౸ʂ
    ೥݄
    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    औࡐରԠ༻Ξϐʔϧ४උ
    ੩Ԭே೔ςϨϏɺ੩Ԭ৽ฉɺ
    ຖ೔৽ฉͳͲɺ
    ੩Ԭݝ಺ϝσΟΞ͕ू݁

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  11. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    ࣮ࡍͷಋೖࣄྫͱͯ͠Φ΢ϯυϝσΟΞʹ΋ܝࡌ

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  12. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
    ϝσΟΞ༠கεςοϓ͸ɺಋೖࣾ޲͚5*14ͱͯ͠
    ಋೖࣾར༻ͷ؅ཧπʔϧ্ʹల։

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  13. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ো͕͍෱ࢱࢧԉ͔Βɺҩྍ෼໺શମʹܨ͕͍ͬͯ͘

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  14. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    FNPVͷϋΠλονࢧԉ͔Βҩྍ෼໺શମʹ
    ҩྍ๏ਓࣾஂࢵԺձϒϨΠϯΫϦχοΫ༷
    Ӄ͔Β̐Ӄ͢΂ͯͰಋೖ׬ྃʂ
    ҩྍ๏ਓࣾஂࢵԺձɹϒϨΠϯΫϦχοΫ༷

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  15. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ͞Βʹɺ΋͏ͻͱͭͷੈքॳΛ

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  16. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV͔Β+0--:(00%΁
    ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ

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  17. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ه࿥؅ཧ
    ैۀһڭҭ
    ސ٬ࢧԉ
    ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵
    FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ
    αʔϏεΛ౷߹ɾ֦େ


    4
    B
    B
    4
    ਫ਼ਆ
    ো֐
    ࢧԉ
    ൃୡ
    ো֐
    ࢧԉ
    ҩྍ
    ڭҭ
    ࢧԉ
    ਫฏ4BB4

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  18. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ه࿥؅ཧ
    ैۀһڭҭ
    ސ٬ࢧԉ
    ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵
    FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ
    αʔϏεΛ౷߹ɾ֦େ


    4
    B
    B
    4
    ਫ਼ਆ
    ো֐
    ࢧԉ
    ൃୡ
    ো֐
    ࢧԉ
    ҩྍ
    ڭҭ
    ࢧԉ
    ਫฏ4BB4

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  19. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ਨ௚4BB4͔Βਫฏ4BB4΁ͷେస׵ʂ

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  20. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    νʔϜҩྍɺλεΫɾγϑςΟϯάγΣΞϦϯάɺ஍ҬแׅέΞγεςϜɺҩྍ෱ࢱ࿈ܞͳͲ
    ҩྍ෱ࢱΛऔΓר͘؀ڥ͸େ͖͘มԽ͠ɺ͋ΒΏΔ໘Ͱଟ֯Խ͕ٻΊΒΕ͍ͯ·͢ɻ
    +0--:(00%ʴ͸ҩྍ෱ࢱࣄۀΛల։͢Δ๏ਓɺैࣄऀʹࠓٻΊΒΕ͍ͯΔଟ༷ͳʮϓϥεʯΛ
    ఏڙ͢Δ73૯߹ϓϥοτϑΥʔϜͰ͢ɻ
    ੈքॳɹҩྍ෱ࢱʹಛԽͨ͠73૯߹ϓϥοτϑΥʔϜ
    νʔϜҩྍɾλεΫγϑτɾ஍ҬแׅέΞͳͲ
    ҩྍ෱ࢱΛऔΓר͘؀ڥͷมԽ
    ଟ֯తͳࢹ఺ٕज़ͷशಘɺ
    ଟ༷ͳҩྍ෱ࢱχʔζʹϚονͨ͠αʔϏεͷ
    ڙڅମ੍੔උ͕ඞཁ
    +0--:(00%֓ཁ

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  21. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ˞ࠓޙఏڙ༧ఆ
    ɹҩྍ෼໺ ● ● ● ●
    ɹհޢ෱ࢱ෼໺ ● ● ●
    ɹো֐෱ࢱ෼໺ ● ● ●
    ҩྍ෱ࢱࢪઃैࣄऀͷݚमɺױऀɾར༻ऀʹର͢Δ
    ଟ༷ͳχʔζʹԠ͑Δ
    73૯߹ϓϥοτϑΥʔϜͱͯ͠ల։
    ओͳར༻ྫ

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  22. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ೥݄̍̎̔೔ʮ೔ຊαϒεΫϦϓγϣϯϏδωεେ৆ʯ
    ΰʔϧυ৆ड৆ʂ
    FNPV͔Β+0--:(00%΁

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  23. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    FNPV͔Β+0--:(00%΁
    FNPVͰங͍ͨ$4ͷϊ΢ϋ΢Λج൫ͱͯ͠
    ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ

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  24. Confidencial
    Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.
    ͋Γ͕ͱ͏͍͟͝·ͨ͠

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