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「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料

7e7e5ac4508f09f22d22cb5747a2cb27?s=47 CS HACK
December 18, 2021

「スマホも使ったことないけど大丈夫?」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド 石川奈緒さまの決勝資料

7e7e5ac4508f09f22d22cb5747a2cb27?s=128

CS HACK

December 18, 2021
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  1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε גࣜձࣾδϣϦʔάου $4ϢχοτϦʔμʔɹੴ઒ಸॹ

  2. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    2 ΦϯϘʔσΟϯάͷߏங ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ ϔϧεείΞͷߏங ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ ✔ ✔ ✔ ༧બͷৼΓฦΓɿ&YQBOTJPOࢪࡦΦϖϨʔγϣϯͱ੒Ռ ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘ ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
  3. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ ੈքॳͷ73Y4BB4 ᶅࢹઢղੳػೳ ᶄӡ༻ϚχϡΞϧ ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ ຊҎ্ 遠隔 操作 iPad VRゴーグル શࠃಋೖࢪઃ਺  ࢪઃಥഁ ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
  4. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ಋೖࣾ΁ͷϋΠλονࢧԉ
  5. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ ର໘഑෍ ར༻ऀֶߍපӃؔ܎ػؔ 4/48&#αΠτ 73ମݧձ։࠵ ɾطଘར༻ऀ ɾ৽نݟֶऀ ϝσΟΞϦʔΫ ϝσΟΞܝࡌ ςϨϏɺ৽ฉ 8&#ϝσΟΞ Քಇ཰61 ৽نར༻ऀ֫ಘ 73τϨʔχϯά ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠ ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ ϋΠλονࢧԉͷ֓ཁ
  6. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ ର໘഑෍ ར༻ऀֶߍපӃؔ܎ػؔ 4/48&#αΠτ 73ମݧձ։࠵ ɾطଘར༻ऀ ɾ৽نݟֶऀ ϝσΟΞϦʔΫ ϝσΟΞܝࡌ ςϨϏɺ৽ฉ 8&#ϝσΟΞ Քಇ཰61 ৽نར༻ऀ֫ಘ 73τϨʔχϯά ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠ ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ ϋΠλονࢧԉͷ֓ཁ
  7. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ෳ਺ࢪઃͰFNPVΛಋೖͨ͠اۀʹରͯ͠͸ ϝσΟΞ༠கࢦೆΛݸผʹରԠ
  8. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ 73Λ׆༻ͨ͠ো͕͍෱ࢱࢧԉʹχϡʔεੑͷߴ͍औΓ૊Έ ֤ϝσΟΞʹରͯ͠औࡐґཔΛߦ͍ɺهऀͷؔ৺͕ߴ·Ε͹ܝࡌ͕࣮ݱ
  9. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ब࿑Ҡߦࢧԉࣄۀॴʮ͍͓͍͋ʯ༷ʢௗऔݝʣ ϝσΟΞ΁ͷ73ಋೖΞϐʔϧ͕੒ޭʂ ςϨϏࣾɺ৽ฉࣾ ౤͛ࠐΈϑΥʔϚοτఏڙ ೥݄ ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
  10. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ์՝ޙ౳σΠαʔϏεʮϦΧόϦʔʯ༷ʢ੩Ԭݝʣ ʮίϩφՒʹ͓͚Δԕִ73तۀʢࢲඅʣʯͰऔࡐࡴ౸ʂ ೥݄ ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ औࡐରԠ༻Ξϐʔϧ४උ ੩Ԭே೔ςϨϏɺ੩Ԭ৽ฉɺ ຖ೔৽ฉͳͲɺ ੩Ԭݝ಺ϝσΟΞ͕ू݁
  11. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ࣮ࡍͷಋೖࣄྫͱͯ͠Φ΢ϯυϝσΟΞʹ΋ܝࡌ
  12. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ϝσΟΞ༠கεςοϓ͸ɺಋೖࣾ޲͚5*14ͱͯ͠ ಋೖࣾར༻ͷ؅ཧπʔϧ্ʹల։
  13. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ো͕͍෱ࢱࢧԉ͔Βɺҩྍ෼໺શମʹܨ͕͍ͬͯ͘
  14. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    FNPVͷϋΠλονࢧԉ͔Βҩྍ෼໺શମʹ ҩྍ๏ਓࣾஂࢵԺձϒϨΠϯΫϦχοΫ༷ Ӄ͔Β̐Ӄ͢΂ͯͰಋೖ׬ྃʂ ҩྍ๏ਓࣾஂࢵԺձɹϒϨΠϯΫϦχοΫ༷
  15. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ͞Βʹɺ΋͏ͻͱͭͷੈքॳΛ
  16. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV͔Β+0--:(00% ΁ ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ
  17. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ه࿥؅ཧ ैۀһڭҭ ސ٬ࢧԉ ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵ FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ αʔϏεΛ౷߹ɾ֦େ ਨ ௚ 4 B B 4 ਫ਼ਆ ো֐ ࢧԉ ൃୡ ো֐ ࢧԉ ҩྍ ڭҭ ࢧԉ ਫฏ4BB4
  18. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ه࿥؅ཧ ैۀһڭҭ ސ٬ࢧԉ ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵ FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ αʔϏεΛ౷߹ɾ֦େ ਨ ௚ 4 B B 4 ਫ਼ਆ ো֐ ࢧԉ ൃୡ ো֐ ࢧԉ ҩྍ ڭҭ ࢧԉ ਫฏ4BB4
  19. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ਨ௚4BB4͔Βਫฏ4BB4΁ͷେస׵ʂ
  20. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    νʔϜҩྍɺλεΫɾγϑςΟϯάγΣΞϦϯάɺ஍ҬแׅέΞγεςϜɺҩྍ෱ࢱ࿈ܞͳͲ ҩྍ෱ࢱΛऔΓר͘؀ڥ͸େ͖͘มԽ͠ɺ͋ΒΏΔ໘Ͱଟ֯Խ͕ٻΊΒΕ͍ͯ·͢ɻ +0--:(00%ʴ͸ҩྍ෱ࢱࣄۀΛల։͢Δ๏ਓɺैࣄऀʹࠓٻΊΒΕ͍ͯΔଟ༷ͳʮϓϥεʯΛ ఏڙ͢Δ73૯߹ϓϥοτϑΥʔϜͰ͢ɻ ੈքॳɹҩྍ෱ࢱʹಛԽͨ͠73૯߹ϓϥοτϑΥʔϜ νʔϜҩྍɾλεΫγϑτɾ஍ҬแׅέΞͳͲ ҩྍ෱ࢱΛऔΓר͘؀ڥͷมԽ ଟ֯తͳࢹ఺ٕज़ͷशಘɺ ଟ༷ͳҩྍ෱ࢱχʔζʹϚονͨ͠αʔϏεͷ ڙڅମ੍੔උ͕ඞཁ +0--:(00% ֓ཁ
  21. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ˞ࠓޙఏڙ༧ఆ ɹҩྍ෼໺ • • • • ɹհޢ෱ࢱ෼໺ • • • ɹো֐෱ࢱ෼໺ • • • ҩྍ෱ࢱࢪઃैࣄऀͷݚमɺױऀɾར༻ऀʹର͢Δ ଟ༷ͳχʔζʹԠ͑Δ 73૯߹ϓϥοτϑΥʔϜͱͯ͠ల։ ओͳར༻ྫ
  22. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ೥݄̍̎̔೔ʮ೔ຊαϒεΫϦϓγϣϯϏδωεେ৆ʯ ΰʔϧυ৆ड৆ʂ FNPV͔Β+0--:(00% ΁
  23. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    FNPV͔Β+0--:(00% ΁ FNPVͰங͍ͨ$4ͷϊ΢ϋ΢Λج൫ͱͯ͠ ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ
  24. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved.

    ͋Γ͕ͱ͏͍͟͝·ͨ͠