「スマホも使ったことないけど大丈夫？」 福祉分野におけるVRxSaaSのカスタマーサクセス - 決勝資料

カスタマーサクセス天下一武闘会2021 presented by Growwwing での株式会社ジョリーグッド　石川奈緒さまの決勝資料

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1. ʮεϚϗ΋࢖ͬͨ͜ͱͳ͍͚Ͳେৎ෉ʁʯ
   ෱ࢱ෼໺ʹ͓͚Δ73Y4BB4ͷΧελϚʔαΫηε גࣜձࣾδϣϦʔάου
   $4ϢχοτϦʔμʔɹੴ઒ಸॹ
2. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. 2 ΦϯϘʔσΟϯάͷߏங
   ֤ϑΣʔζຖʹಋೖࣾɾ$4ଆͷλεΫͱ໨ඪΛݟ͑ΔԽ
   ϔϧεείΞͷߏங
   ϔϧεείΞΛஈ֊Ͱ߲໨ࡦఆ
   ಋೖ͕ࣾࣗ૸ͯ͠ར༻͢Δ࢓૊Έͮ͘Γ
   ࠷খϦιʔεͰɺ෱ࢱࢧԉͷݱ৔ͰඞཁෆՄܽͳ΋ͷʹ͢Δ
   *5Ϧςϥγʔͷͳ͍ਓͰ΋࢖͑Δ΋ͷʹ͢Δ
   ✔ ✔ ✔ ༧બͷৼΓฦΓɿ&YQBOTJPOࢪࡦΦϖϨʔγϣϯͱ੒Ռ ো͕͍෱ࢱࢧԉࢪઃ͸ෳ਺ͷࣄۀॴΛܦӦ͍ͯ͠Δͱ͜Ζ͕ଟ͘
   ಋೖࣾࣗ਎͕FNPVͷར༻Ձ஋Λݟग़͢͜ͱͰɺԣల։Λ࣮ݱ
3. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ֶߍ΍ࣾձͰͷίϛϡχέʔγϣϯτϨʔχϯάΛิॿ͢Δ
   ੈքॳͷ73Y4BB4 ᶅࢹઢղੳػೳ ᶄӡ༻ϚχϡΞϧ ᶃ73ίϯςϯπ ᶆσʔλه࿥ɾ࿈ܞػೳ ຊҎ্ 遠隔 操作 iPad VRゴーグル શࠃಋೖࢪઃ਺  ࢪઃಥഁ ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV֓ཁ
4. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ಋೖࣾ΁ͷϋΠλονࢧԉ
5. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ ର໘഑෍
   ར༻ऀֶߍපӃؔ܎ػؔ 4/48&#αΠτ 73ମݧձ։࠵ ɾطଘར༻ऀ
   ɾ৽نݟֶऀ ϝσΟΞϦʔΫ
   ϝσΟΞܝࡌ
   ςϨϏɺ৽ฉ
   8&#ϝσΟΞ
   Քಇ཰61 ৽نར༻ऀ֫ಘ 73τϨʔχϯά ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠
   ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ ϋΠλονࢧԉͷ֓ཁ
6. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ౰ࣾఏڙπʔϧɾૉࡐ ൃ৴ʢ73։࢝ˠମݧձʣ ର໘഑෍
   ར༻ऀֶߍපӃؔ܎ػؔ 4/48&#αΠτ 73ମݧձ։࠵ ɾطଘར༻ऀ
   ɾ৽نݟֶऀ ϝσΟΞϦʔΫ
   ϝσΟΞܝࡌ
   ςϨϏɺ৽ฉ
   8&#ϝσΟΞ
   Քಇ཰61 ৽نར༻ऀ֫ಘ 73τϨʔχϯά ಋೖࣾͷू٬ʹد༩͢ΔΞΫγϣϯϓϥϯΛ༻ҙ͠
   ΠϯύΫτͷߴ͍l73zΛ׆༻ͨ͠৘ใൃ৴ˠମݧձˠར༻ऀ֫ಘˠ৘ใൃ৴·Ͱαϙʔτ ϋΠλονࢧԉͷ֓ཁ
7. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ෳ਺ࢪઃͰFNPVΛಋೖͨ͠اۀʹରͯ͠͸
   ϝσΟΞ༠கࢦೆΛݸผʹରԠ
8. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ 73Λ׆༻ͨ͠ো͕͍෱ࢱࢧԉʹχϡʔεੑͷߴ͍औΓ૊Έ
   ֤ϝσΟΞʹରͯ͠औࡐґཔΛߦ͍ɺهऀͷؔ৺͕ߴ·Ε͹ܝࡌ͕࣮ݱ
9. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ब࿑Ҡߦࢧԉࣄۀॴʮ͍͓͍͋ʯ༷ʢௗऔݝʣ
   ϝσΟΞ΁ͷ73ಋೖΞϐʔϧ͕੒ޭʂ ςϨϏࣾɺ৽ฉࣾ ౤͛ࠐΈϑΥʔϚοτఏڙ ೥݄ ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ
10. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ์՝ޙ౳σΠαʔϏεʮϦΧόϦʔʯ༷ʢ੩Ԭݝʣ
    ʮίϩφՒʹ͓͚Δԕִ73तۀʢࢲඅʣʯͰऔࡐࡴ౸ʂ ೥݄ ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ औࡐରԠ༻Ξϐʔϧ४උ ੩Ԭே೔ςϨϏɺ੩Ԭ৽ฉɺ ຖ೔৽ฉͳͲɺ
    ੩Ԭݝ಺ϝσΟΞ͕ू݁
11. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ࣮ࡍͷಋೖࣄྫͱͯ͠Φ΢ϯυϝσΟΞʹ΋ܝࡌ
12. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ϋΠλονࢧԉྫɿϝσΟΞ༠கࢦೆ ϝσΟΞ༠கεςοϓ͸ɺಋೖࣾ޲͚5*14ͱͯ͠
    ಋೖࣾར༻ͷ؅ཧπʔϧ্ʹల։
13. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ো͕͍෱ࢱࢧԉ͔Βɺҩྍ෼໺શମʹܨ͕͍ͬͯ͘
14. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. FNPVͷϋΠλονࢧԉ͔Βҩྍ෼໺શମʹ ҩྍ๏ਓࣾஂࢵԺձ
    ϒϨΠϯΫϦχοΫ༷
    Ӄ͔Β̐Ӄ͢΂ͯͰಋೖ׬ྃʂ ҩྍ๏ਓࣾஂࢵԺձɹϒϨΠϯΫϦχοΫ༷
15. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ͞Βʹɺ΋͏ͻͱͭͷੈքॳΛ
16. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ιʔγϟϧεΩϧτϨʔχϯά73αʔϏεɿFNPV͔Β+0--:(00% ΁ ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ
17. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ه࿥؅ཧ ैۀһڭҭ ސ٬ࢧԉ ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵ FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ
    αʔϏεΛ౷߹ɾ֦େ ਨ
    ௚
    4
    B
    B
    4 ਫ਼ਆ
    ো֐
    ࢧԉ ൃୡ
    ো֐
    ࢧԉ ҩྍ
    ڭҭ
    ࢧԉ ਫ
    ฏ
    4
    B
    B
    4
18. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ه࿥؅ཧ ैۀһڭҭ ސ٬ࢧԉ ਨ௚4BB4͔Βͷਫฏ4BB4΁ͷେస׵ FNPVͰங͍࣮ͨ੷ͱ੒ՌΛݩʹ
    αʔϏεΛ౷߹ɾ֦େ ਨ
    ௚
    4
    B
    B
    4 ਫ਼ਆ
    ো֐
    ࢧԉ ൃୡ
    ো֐
    ࢧԉ ҩྍ
    ڭҭ
    ࢧԉ ਫ
    ฏ
    4
    B
    B
    4
19. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ਨ௚4BB4͔Βਫฏ4BB4΁ͷେస׵ʂ
20. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. νʔϜҩྍɺλεΫɾγϑςΟϯάγΣΞϦϯάɺ஍ҬแׅέΞγεςϜɺҩྍ෱ࢱ࿈ܞͳͲ
    ҩྍ෱ࢱΛऔΓר͘؀ڥ͸େ͖͘มԽ͠ɺ͋ΒΏΔ໘Ͱଟ֯Խ͕ٻΊΒΕ͍ͯ·͢ɻ
    +0--:(00%ʴ͸ҩྍ෱ࢱࣄۀΛల։͢Δ๏ਓɺैࣄऀʹࠓٻΊΒΕ͍ͯΔଟ༷ͳʮϓϥεʯΛ ఏڙ͢Δ73૯߹ϓϥοτϑΥʔϜͰ͢ɻ ੈքॳɹҩྍ෱ࢱʹಛԽͨ͠73૯߹ϓϥοτϑΥʔϜ νʔϜҩྍɾλεΫγϑτɾ஍ҬแׅέΞͳͲ
    ҩྍ෱ࢱΛऔΓר͘؀ڥͷมԽ ଟ֯తͳࢹ఺ٕज़ͷशಘɺ
    ଟ༷ͳҩྍ෱ࢱχʔζʹϚονͨ͠αʔϏεͷ
    ڙڅମ੍੔උ͕ඞཁ +0--:(00% ֓ཁ
21. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ˞ࠓޙఏڙ༧ఆ ɹҩྍ෼໺ • • • • ɹհޢ෱ࢱ෼໺ • • • ɹো֐෱ࢱ෼໺ • • • ҩྍ෱ࢱࢪઃैࣄऀͷݚमɺױऀɾར༻ऀʹର͢Δ
    ଟ༷ͳχʔζʹԠ͑Δ
    73૯߹ϓϥοτϑΥʔϜͱͯ͠ల։ ओͳར༻ྫ
22. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ೥݄̍̎̔೔ʮ೔ຊαϒεΫϦϓγϣϯϏδωεେ৆ʯ
    ΰʔϧυ৆ड৆ʂ FNPV͔Β+0--:(00% ΁
23. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. FNPV͔Β+0--:(00% ΁ FNPVͰங͍ͨ$4ͷϊ΢ϋ΢Λج൫ͱͯ͠
    ̎̌̎̍೥݄̍̎̎೔αʔϏε։࢝ʂ
24. Confidencial Copyright © 2021 JOLLY GOOD Inc. All Rights Reserved. ͋Γ͕ͱ͏͍͟͝·ͨ͠