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Do you (really) know how to listen

4f5232f933254ac0c3619947fb16fad3?s=47 Gaël Mareau
November 24, 2018

Do you (really) know how to listen

Played at Agile Tour Zurich 2018

The manifesto emphasizes that the most efficient and effective method of conveying information is face-to-face dialogue. The main vector we use to communicate is language, and although we speak (generally) the same language, understanding each other is not always that obvious.

Through a series of exercises, I’m offering that we explore together an essential component of a good dialogue: listening. Indeed, listening, really listening, is not as easy as you might think!

During this workshop, you will get an overview of a method, Clean Language, that helps us improve our communication and relationships. This method is versatile and can be used within a team, with POs to clarify needs, with a client to identify issues, within a team to build trust or overcome a friction.


Gaël Mareau

November 24, 2018


  1. Do you (really) know how to listen? The very first

    Agile Tour Zurich, isn’t that awesome!?
  2. Hi! I’m Gaël, nice to meet you all! @GaelMareau

  3. Some causes to misunderstandings ...

  4. “Cause you know sometimes words have two meanings” Robert Plant

  5. “We see the world as we are” anonymous Credit: Selcuk

  6. Please wait

  7. Let’s practice listening...

  8. Mute: on Round 1 Don’t speak Don’t think about speaking

  9. The parrot Round 2 Pick a word or two Repeat

  10. The lazy jedi questions Round 3 Pick a word or

    two Repeat them in one of the following questions What kind of X? Is there anything else about X?
  11. How was it? Debrief Share with your pair In pairs

    share with another pair
  12. What is clean language?

  13. Clean questions Inviting a metaphor That X is like what?

    Identifying attributes What kind of X is that X? Is there anything else about X? Moving forward in time And then what happens? And what happens next? Moving back in time And what happens just before X? And where could X come from? Identifying a location And where is X? And whereabouts X?
  14. So what?

  15. Focus your attention

  16. Give them space to think out loud

  17. Get a better understanding

  18. Improve your relationships

  19. A big thank you to the organization team and to

    you! And a special thanks to Judy Rees And to Caitlin Walker for writing “From contempt to curiosity” @GaelMareau