What is Value?

A presentation delivered at VSM Con investigating what value means in the context of Value Stream Management.

Transcript

1. What is Value? Helen Beal | @BealHelen
2. Human Ways of Working Practitioner Chief Ambassador: DevOps Institute DevOps Editor: InfoQ Ambassador: CD Foundation Analyst: Accelerated Strategies Strategic Advisor Ecologist, novelist Volunteer warden at Kingley Vale Can dig an Olive Ridley turtle nest Mission: Bringing joy to work
4. A combination of people, process, and technology that maps, optimizes, visualizes, and governs business value flow (including epics, stories, and work items) through heterogeneous enterprise software delivery pipelines. FORRESTER: August 2018 (Value Stream Management Definition)
5. DON’T MEASURE DO MEASURE Outputs, productivity Outcomes, value Maturity Capability Lines of code, velocity, utilization Delivery lead time, deployment frequency, time to restore service, change fail rate Individual or local Team or global
6. But what is “value”? “The worth of a thing is what it will bring.” English Idiom
8. Definition of Done (Jeff Gothelf) Value Term Business Customer Organizational Who Says It Executives and other leaders Product development teams Internally facing teams What Do They Mean Something that makes it easier for the business to be successful Something that makes the customer more successful Something that makes the job of other teams in the organization easier What Does It Look Like Making money New features or products Features or systems used internally to automate or simplify tasks Who Gets Rewarded Increasing profit margin Launching an app Implementing a continuous deployment system
9. Profit revenue Revenue:Cost or Profit:Loss
10. Net Promoter Score Netigate
11. App Store Reviews
12. Shopping Basket Size
13. Conversion Rates
14. Complete Customer Journeys
15. When should value be measured?
16. PORTFOLIO AND BACKLOG Vision and goals are set and aligned to epics, features, PBIs and user stories. INSIGHTS AND ANALYSIS Monitoring and observability provide insights into customer reaction to changes and report on value realization. CONTINUOUS INTEGRATION Code is created, artifacts incorporated, versions controlled, code is built in a trunk based manner. CONTINUOUS DELIVERY The changes are approved, released and operated in the live environment. CONTINUOUS TESTING Functional and non-functional testing takes place at every commit at every step or gate through route to live. The Value Cycle
17. PORTFOLIO AND BACKLOG Vision and goals are set and aligned to epics, features, PBIs and user stories. INSIGHTS AND ANALYSIS Monitoring and observability provide insights into customer reaction to changes and report on value realization. CONTINUOUS INTEGRATION Code is created, artifacts incorporated, versions controlled, code is built in a trunk based manner. CONTINUOUS DELIVERY The changes are approved, released and operated in the live environment. CONTINUOUS TESTING Functional and non-functional testing takes place at every commit at every step or gate through route to live. The Value Cycle Estimate here Measure here Pivot here
18. Thank you for your time and attention. Stay human.