What if user centered design was the law? In Sweden, it is ...

... in the workplace.

How the Swedish laws concerning occupational safety and health have proved to be applicable also to digital technology / enterprise software (not just to analog machinery). And how this provides new opportunities for professionals like IAs, UX designers, etc.

Presentation at Euro IA 2018, in Dublin.

Transcript

1. What if user centered design was the law? In Sweden, it is… … in the workplace.
2. New Electronic Health Record system Anna Rask- Andersson
3. 1977: 
 Modern OSH legislation Two important points
5. OSH is not just physical harm and accidents, 
 but also psychological factors, like stress
6. Work Environment Act (1977:1160) Chapter 1 Purpose and scope of the Act Section 1 The purpose of this Act is to prevent occupational illness and accidents 
 and to otherwise ensure a good work environment. Section 2 This Act applies to every activity 
 in which employees perform work 
 on behalf of an employer.
7. Technologies, the organisation of work and the content of work must be designed in such a way that the employee is not subjected to physical or mental strain that may lead to illness or accidents. WEA, Ch 2, § 1
8. Machinery, tools and other technical equipment must be constructed, positioned and used so as to provide adequate safeguards against illness and accidents. WEA, Ch 2, § 5
10. Machinery, tools and other technical equipment must be constructed, positioned and used so as to provide adequate safeguards against illness and accidents. WEA, Ch 2, § 5
11. No exceptions for digital technologies
12. 0 5 10 15 Risk 24/7 Vigilant Dangerous Causes of stress 3700 ”first responders” Arnetz, 2013
13. 0 5 10 15 Risk 24/7 Vigilant Dangerous 26 % Causes of stress IT systems 3700 ”first responders” Arnetz, 2013
14. from 145 to 313 clicks PUST report system Renew weapons license mean 2 h 52 m Write report about shoplifting
18. 66 beds with cardiac monitors: 187 alarms / bed and day Total ≈15.000 alarms / day 381 560 alarms / month … from one system Intensive care unit at University of California, San Francisco Medical Center
19. 2 507 822 unique alarms / month. A majority false. ”Alarm fatigue” in the workplace Intensive care unit at University of California, San Francisco Medical Center Drew, B et al: Insights into the Problem of Alarm Fatigue with Physiologic Monitor Devices. (Oct 2014) Total, with alarms via texts 
 and light:
20. Employees must be consulted before workplace conditions 
 are changed
21. Employees must be given 
 the opportunity to participate in the design of their own 
 work situation and in processes of change and development affecting their own work. WEA, Ch 2, § 1
22. 90.000 safety representatives All companies with 
 more than five employees must have an SR
23. Photo: Karin Båtelson, physician SU, Göteborg
24. LAW ORG TOOLS
25. Work environment risk assessment checklists
28. Risk assessment • Checklist • Discussion in the WE/OSH committee • What to do • Who is responsible • Deadline • Date for inspection/follow-up Plan
29. NO checklists for work with digital systems Until now
30. •Education •Scenarios •Checklists Three things The humanogist!
31. ≈ Successful procurement of IT
32. Eight checklists Among those are • Management’s responsibility • Pre-study phase • Requirements • Roll-out and training • Etc
33. Will user tests, with real users in real work situations, be performed repeatedly during the entire development phase of the system?
34. Is it clear 
 what real-world tasks the new system is intended 
 to support?
35. No Who, when This must be done
36. Or.. not quite yet .
37. LAW ORG TOOLS TRAINING
38. © Jan Gulliksen, Bengt Göransson and Åsa Cajander 15 yrs
39. The work environment must be satisfactory, taking into account the nature of the work and social and technological developments in society. WEA, Ch 2, § 1
40. UX OSH +
42. EX
 (Employee Experience) needs you!
44. Photo: Lars Lundqvist Mail: jonas.soderstrom@inuse.se jonas@kornet.nu Webb: stupidsystem.org inuseexperience.com/blog/ Speakerdeck: jonas_blind_hen Medium: Jonas Söderström LinkedIn: Jonas Söderström Thank you!