新規プロダクトの事業化のために大切なこと / PLAID × M3_20190204

【PLAID × M3】「新規事業」を加速するためのサービス開発体制とは？

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1. ৽نϓϩμΫτͷࣄۀԽͷͨΊʹ େ੾ͳ͜ͱ February 4, 2019 PLAID, Inc. Business Development MIYAHARA Shinobu
2. Profile ٶݪ ೜ 2006೥ɹ೔شגࣜձࣾ ৽ଔೖࣾ ΤϯδχΞ৬ͱͯ͠৘ใγεςϜͷاըɾ։ൃ 2011೥ɹגࣜձࣾϦΫϧʔτ த్ೖࣾ 2017೥ɹגࣜձࣾϓϨΠυ த్ೖࣾ ෆಈ࢈ɾॅ୐৘ใྖҬϓϩμΫτͷاըɾ։ൃ ৽نࣄۀͷ্ཱͪ͛ɾάϩʔε த௕ظܦӦܭը / R&Dઓུͷࡦఆɾ࣮ߦ ࣄۀ։ൃ͔ΒϓϩμΫτϚωδϝϯτɺ ΞϥΠΞϯεશൠΛϦʔυ
3. https://digiday.jp/brands/the-key-of-cx-strategy-plaid-nri/
4. 3 ຊ೔ͷAgenda ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ϓϩμΫτͷ঺հ
5. ࢲͨͪʹ͍ͭͯ ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ϓϩμΫτͷ঺հ 1
6. Ԋֵ ໊ࣾ ॴࡏ஍ ࣾһ਺ גࣜձࣾϓϨΠυʢPLAID, Inc.ʣ ౦ژ౎தԝ۠ۜ࠲6-10-1 GINZA SIX 10F 100໊ 2011೥10݄ 2014೥7݄ 2014೥12݄ 2015೥3݄ 2015೥8݄ 2018೥4݄ ૑ۀ ϑΣϜτάϩʔεΩϟϐλϧ౳͔Β1.5ԯԁͷࢿۚௐୡ IVS Launch Padʹొஃ͠ɺLaunch Pad AwardΛ֫ಘ CXϓϥοτϑΥʔϜʮKARTEʯਖ਼ࣜ൛Λఏڙ։࢝ Fidelity Growth Partners Japan౳͔Β5ԯԁͷࢿۚௐୡ طଘ౤ࢿՈΛத৺ʹ7͔ࣾΒ૯ֹ27ԯԁͷࢿۚௐୡΛ࣮ࢪ
7. Google Cloud Next ’17 ’18 جௐߨԋʹ།ҰͷελʔτΞοϓاۀͱͯ͠2೥࿈ଓొஃ
8. Google Cloud SaaS Partner ೔ຊͷاۀͱͯ͠ॳΊͯɺάϩʔόϧͰͷ SaaS Partner Program ʹ࠾༻ https://cloud.google.com/blog/topics/partners/welcoming-more-100-new-partners-our-saas-program
9. ϓϩμΫτͷ঺հ ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ϓϩμΫτͷ঺հ 2
10. ͋ͳͨͷαʔϏεʹࠓ୭͕དྷ͍ͯͯ Ͳ͏͍ͯ͠Δ͔Λ஌ͬͯ·͔͢ʁ
11. ݟ͑ͳ͔ͬͨ͜ͱ͕ݟ͑ΔΑ͏ʹͳΔ
12. CX (Customer Experience) Platform αΠτɾΞϓϦʹདྷ͍ͯΔ͓٬༷ΛՄࢹԽ͠ ద੾ͳ͝ఏҊ͕ՄೳʹͳΔαʔϏε اۀͷ͋ΒΏΔ෦ॺΛސ٬໨ઢʹมֵ͠ CXʢސ٬ମݧʣΛΑΓྑ͘͢ΔϓϥοτϑΥʔϜ
13. ߪೖ ଐੑ Ӿཡ ಠࣗDB App ΞφϦςΟΫε CRM/MA πʔϧ ΦʔσΟΤϯε σʔλ input ʢdataʣ ͋ΒΏΔ σʔλΛ ᶃ νϟοτ ϓογϡ௨஌ ϝʔϧ Ξϯέʔτ SMS LINE ϙοϓΞοϓ output ʢactionʣ ʴ ͋ΒΏΔ ݸ٬઀఺Ͱ׆༻ ᶅ Customer Visualization in Real-Realtime ݸ٬࣠Ͱ ղੳɾՄࢹԽ͠ ᶄ
14. ҙࢥܾఆ ɾධՁ αʔϏε ։ൃ ৔ͮ͘Γ ू٬ ɾCRM ઀٬ αϙʔτ CX (Customer Experience) Platform Business Intelligence BigQuery ࿈ܞ GA360 ࿈ܞ TreasureData ࿈ܞ Salesforce ࿈ܞ Marketo ࿈ܞ App SDK ຒΊࠐΈ ॻ͖׵͑ ޿ࠂ࿈ܞ Ξϯέʔτ NPS ϙοϓΞοϓ ϓογϡ௨஌ SMS഑৴ LINE࿈ܞ ϝʔϧ഑৴ νϟοτ
15. EC[ΞύϨϧ] ۚ༥ / อݥ εϙʔπ ෆಈ࢈ Ոి ૯߹௨ൢ ίεϝ / ݈߁৯඼ ਓࡐ ιϑτ΢ΣΞɾ Ϋϥ΢υαʔϏε ཱྀߦ ڭҭ ϝʔΧʔ ௨৴ ϝσΟΞ / ϙʔλϧαΠτ Ωοζ / ͓΋ͪΌ / ήʔϜ ۀछɾن໛ʹؔ܎ͳ͘ɺ ଟ͘ͷاۀͰ “CXʢސ٬ମݧʣ” ͷ޲্ʹߩݙ
16. 123 ͜͜1೥ͷ৽نϓϩμΫτ
17. 123 ͜͜1೥ͷ৽نϓϩμΫτ
18. From 2018.3.19 From 2018.12.03 KARTE Datahub ͋ΒΏΔσʔλΛҙͷ··ʹɻ ूΊɺͭͳ͗ɺ׆༻͢Δ ސ٬Λਂ͘஌Γɺ૝૾Ҏ্ͷମݧΛ͋ΒΏΔ৔໘Ͱ https://karte.io/product/datahub/
19. https://vimeo.com/316937015
20. ֎෦αʔϏε import export σʔληοτ ඥ෇͚ςʔϒϧ ΞΫγϣϯςʔϒϧ Ϣʔβʔʹ ଐੑ৘ใΛඥ෇͚ ઀٬αʔϏεͷ ίϯςϯπʹ׆༻ ϝʔϧɾLINEɾSMS౳ʹ ഑৴Ϧετͱͯ͠࿈ܞ query query query
21. ֎෦αʔϏε import export σʔληοτ ඥ෇͚ςʔϒϧ ΞΫγϣϯςʔϒϧ Ϣʔβʔʹ ଐੑ৘ใΛඥ෇͚ ઀٬αʔϏεͷ ίϯςϯπʹ׆༻ ϝʔϧɾLINEɾSMS౳ʹ ഑৴Ϧετͱͯ͠࿈ܞ query query query ଟछେྔͷσʔλΛ౷߹͔Β׆༻·Ͱ “ϫϯετοϓ” Ͱ࣮ݱ͢ΔιϦϡʔγϣϯ
23. ※KARTE Datahub͝ར༻ͷ͓٬༷ͷҰ෦ൈਮ 12݄ͷਖ਼ࣜϦϦʔε͔Βૣ1ϲ݄Ͱ “!!!ࣾҎ্” ͕ಋೖΛܾఆ
24. ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ࢲͨͪʹ͍ͭͯ ࣄۀԽͷͨΊʹେ੾ͳ͜ͱ ϓϩμΫτͷ঺հ 3
25. Appendix “ੲ” ͷࣗ෼͸Ͳ͏ߟ͍͔͑ͯͨʁ
26. Appendix https://speakerdeck.com/miyashino/da-shi-nakotohaminnaxin-gui-shi-ye-karajiao-watuta
27. Appendix
28. Appendix ए͍
29. Appendix “ੲ”ɿࣄۀԽͷͨΊʹେ੾ͳ͜ͱ
30. Appendix #1 ϫϯνʔϜΛͭ͘Δ #2 Ծઆ͔Β࢝ΊΔ #3 ਐḿͷ୯ҐΛม͑Δ 123
31. Appendix ࣮͸ࠓͱ “ߟ͍͑ͯΔ͜ͱ” ͸ มΘ͍ͬͯͳ͍
32. Appendix มΘͬͨͷ͸ “ࣗ෼ࣗ਎ͷ؀ڥ” ͷΈ
33. Biz ஑্ ٶݪ Dev ෺Ҫ Ԭా ຽ୩
34. Biz த్ࣾһ த్ࣾһ Dev த్ࣾһ ৽ଔࣾһ ৽ଔࣾһ
35. Appendix ࣗ෼্࢙ॳͷ “׬શʢࣾһʣ಺੡” ʹΑΔ ৽نࣄۀνʔϜ
36. Biz ஑্ ٶݪ Dev ෺Ҫ Ԭా ຽ୩
37. Biz 28ࡀ 38ࡀ Dev 26ࡀ 24ࡀ 25ࡀ
38. Appendix ए্͍ʹɺ“ᐆດ͞” ͱ “ෆ࣮֬ੑ” Λ ָ͠ΊΔϝϯόʔ
39. Appendix ͦͷ݁Ռ
40. ※KARTE Datahub͝ར༻ͷ͓٬༷ͷҰ෦ൈਮ 12݄ͷਖ਼ࣜϦϦʔε͔Βૣ1ϲ݄Ͱ “!!!ࣾҎ্” ͕ಋೖΛܾఆ
41. Appendix ·ͱΊ
42. Appendix “ࠓ”ɿࣄۀԽͷͨΊʹେ੾ͳ͜ͱ
43. Appendix #1 ϫϯνʔϜΛͭ͘Δ #2 Ծઆ͔Β࢝ΊΔ #3 ਐḿͷ୯ҐΛม͑Δ 123
44. Appendix #1 ϫϯνʔϜΛͭ͘Δ #2 Ծઆ͔Β࢝ΊΔ #3 ਐḿͷ୯ҐΛม͑Δ + 1 123
45. Appendix 1234 #1 ϫϯνʔϜΛͭ͘Δ #2 Ծઆ͔Β࢝ΊΔ #3 ਐḿͷ୯ҐΛม͑Δ #4 “ԿΛ” ΍Δ͔ΑΓ΋ “୭ͱ” ΍Δ͔
46. Appendix ϓϩμΫτͷ໨ࢦ͢ํ޲ੑɺ૑Γग़͢Ձ஋Λ ৺͔Βڞ༗͠߹͑Δ “஥ؒ” ͕ॏཁ
47. Appendix ͍͞͝ʹ
48. FAQ Q. ͜ͷࣄۀن໛Ͱɺ͜ͷਓ਺Ͱ଍Γ͍ͯΔΜͰ͔͢ʁ
49. FAQ Q. ͜ͷࣄۀن໛Ͱɺ͜ͷਓ਺Ͱ଍Γ͍ͯΔΜͰ͔͢ʁ A. ଍Γ͍ͯ·ͤΜɻ
50. FAQ Q. ͜ͷࣄۀن໛Ͱɺ͜ͷਓ਺Ͱ଍Γ͍ͯΔΜͰ͔͢ʁ A. ଍Γ͍ͯ·ͤΜɻ ·ͩ·ͩ΍ΕΔ͜ͱɺ΍Γ͍ͨ͜ͱ͕ࢁ΄Ͳ͋Γ·͢ɻ
51. Appendix https://www.wantedly.com/companies/plaid/projects
52. σʔλʹΑͬͯ ਓͷՁ஋Λ ࠷େԽ͢Δ