ビジネスセミナー Vol.51

2018/6/20開催のTwilio ビジネスセミナー Vol.51で発表したスライドになります。

Transcript

1. 5XJMJPͷ͝঺հ 5XJMJPϏδωεηϛφʔ
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2. Copyright (C) KDDI Web Communications Inc. All Rights Reserved %P
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3. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 3 Evangelist Katsumi Takahashi
 KDDI Web Communications Inc. Twilio Division facebook: katsumi.takahashi Twitter: _katsumi github: mobilebiz qiita: mobilebiz
4. © 2009 - 2014 Twilio, Inc. All rights reserved. ABOUT US ʮτΡΠϦΦʯͱൃԻ͠·͢ɻ 2008೥ αʔϏε։࢝ ຊࣾ͸αϯϑϥϯγεί ϩϯυϯɺχϡʔϤʔΫɺϚυ Ϧʔυɺ߳ߓɺγϯΨϙʔϧͳ Ͳɺੈք11ϲॴʹڌ఺͋Γ 2016೥6݄ʹIPOʢNYSEʣ
5. Twilio's mission is to fuel the future of communications. ABOUT US
6. Japan Launch 2013.4.17
7. Growth in Japan     
8. 5XJMJPͰԿ͕มΘΔͷ͔
9. Copyright (C) KDDI Web Communications Inc. All Rights Reserved ΩϟϦΞͱͷి࿩ճઢܖ໿͸ཁΓ·ͤΜ
   νϟωϧͷ֓೦͕͋Γ·ͤΜ
   جຊྉ͕͋Γ·ͤΜ
   ϓϩάϥϜͰి࿩Λ੍ޚͰ͖·͢
10. ୭͕Կʹ͔ͭͬͯΔͷ͔
11. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 11 ෱Ԭࢢ༷ʢࣗಈԠ౴ʣ
12. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 12 גࣜձࣾϥΠφϑ༷ʢԻ੠ԕִૢ࡞ʣ
13. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 13 ߹ಉձࣾselfree༷ʢίʔϧηϯλʔʣ
14. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 14 NETFLIX༷ʢύεϫʔυϦηοτʣ
15. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 15 airbnb༷ʢϚονϯάʣ
16. 5XJMJP͕ఏڙ͢ΔαʔϏε
17. Copyright (C) KDDI Web Communications Inc. All Rights Reserved ి࿩ˍ4.4
    "1* 17
18. Copyright (C) KDDI Web Communications Inc. All Rights Reserved ి࿩ˍ4.4
    "1* ίϛϡχέʔγϣϯ"1* 18
19. 19 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
20. 20 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
21. Phone Numbers ೥݄ݱࡏɺੈքΧࠃͷ௨৴ࣄۀऀͱ઀ଓࡁΈɻ
    ͦΕͧΕͷࠃͷి࿩൪߸Λߪೖͨ͠Γɺͦͷ൪߸Λ࢖ͬͯి࿩Λ͔͚ͨ Γड͚ͨΓ͢Δ͜ͱ͕Մೳɻ
    ೔ຊࠃ಺Ͱ͸ɺ൪߸ʹՃ͑ͯɺϑϦʔμΠϠϧͷΛఏڙʢ ʹ͍ͭͯ͸ɺӦۀ΁໰͍߹Θͤʣɻ
    ͳ͓ɺ൪߸͸ֹ݄ԁʢ੫ࠐΈʣͰ͝ఏڙ͓ͯ͠Γ·͢ɻ
22. SIP Trunking IP-PBX SIPαʔόʔ طଘͷ*11#9ͳͲ͔Βɺ5XJMJPͷωοτϫʔΫΛར༻ͯ͠ɺ೔ຊΛ࢝Ί ͱͯ͠ੈք֤ࠃʹి࿩͕͔͚ΒΕ·͢ɻ
    ൃ৴͸ԁ෼ʢࠃ಺ݻఆѼʣɺண৴͸ԁ෼ʢ൪߸Ѽʣ
23. Channels /PUJGZ΍1309:Ͱར༻͕Մೳͱ ͳΔ֤छαʔϏε޲͚ͷίωΫγϣ ϯνϟωϧɻ
    ֤αʔϏεͱͷ઀ଓΛ؆ૉԽ͠ɺ αʔϏεΛҙࣝͤͣʹͦΕͧΕͷ αʔϏεͱͷϝοηʔδͷ΍Γऔ Γ͕ՄೳʹͳΔɻ
24. Channels - LINE
25. 25 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
26. Programmable Voice 5XJ.-΍3FTU"1*Λ࢖ͬ ͯɺԻ੠௨࿩Λ࣮ݱ͠· ͢ɻ
    ϒϥ΢β΍εϚʔτϑΥ ϯ༻ͷ4%,΋͝༻ҙͯ͠ ͍·͢ɻ
27. Programmable SMS 5XJ.-΍3FTU"1*Λ ࢖ͬͯɺ4.4ͷૹड ৴Λ࣮ݱ͠·͢ɻ
    େྔൃ৴ͳͲΛίϯ τϩʔϧ͢Δػೳɺ ߴ඼࣭4.4΋͝༻ҙ ͍ͯ͠·͢ɻ
28. Programmable VIDEO ࠷େ໊·ͰͷϏ σΦ௨࿩ʹରԠ͠ ͍ͯ·͢ɻ࿥ը΋ Ͱ͖·͢ɻ
29. Programmable Chat 8FC4PDLFU΍4PDLFU
    *0ͷ࣮૷͸ෆཁ
    ΦϑϥΠϯϝοηʔδϯάʹରԠ
    ϚϧνσόΠεʹ͓͚Δίϯςϯπಉظ
    '3".&4ʢσβΠϯπʔϧʣʹରԠ
30. Programmable Wireless 5XJMJP͕ఏڙ͢Δ.7/0αʔϏεɻ
    5XJMJP͔Β-5&ରԠͷ4*.ΧʔυΛߪೖ͢Δ͜ͱ͕
 Ͱ͖ɺ7PJDFɺ4.4ɺ%BUBɺ$PNNBOE͕ར༻Մೳ
 ʢ೔ຊͰ͸7PJDF4.4͸ະରԠʣɻ
    ೥݄ݱࡏɺ೔ຊΛؚΉҎ্ͷࠃͰࠃࡍϩʔϛϯάʹͯར༻͕ Մೳɻ
    4*.͸ ԁʢຕύοΫɺૹྉࠐΈʣɺֹ݄جຊྉ͕ΞΫςΟϒ࣌ ԁ4*.ɺαεϖϯυ࣌ԁ4*.ɻ
31. ϓϥϯ 1BZ
    "T
    :PV
    (P 
    2VPUB 
    2VPUB 
    2VPUB ֹ݄ྉۚ ԁ ԁ  ԁ  ԁ ແྉ෼ .# .# .# (# ௒աྉۚ ԁ.# ԁ.# ԁ.# ԁ.# JAPAN Data JAPAN Command 2.55ԁ/௨ Programmable Wireless - Price
32. Programmable FAX ൪߸Λ࢖ͬ ͨ'"9ͷૹड৴ ͕ɺ"1*ܦ༝Ͱ࣮ ߦͰ͖·͢ɻ
    ݱࡏૹड৴Մೳ ͳσʔλ͸1%' ͱ5*''Ͱ͢ɻ
33. 33 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
34. © 2009 - 2014 Twilio, Inc. All rights reserved. FUNCTIONS 5XJMJP͕ఏڙ͢ΔαʔόʔϨε࣮ߦ؀ڥɻ ݱࡏ͸/PEFKTͷΈαϙʔτɻ
    αʔόʔͷߏங΍ӡ༻͔Β։์͞Εɺίʔ υ͚ͩʹूத͢Δ͜ͱ͕Ͱ͖·͢ɻ
    OQNʹରԠ͍ͯ͠ΔͷͰɺ֎෦ͷϞ δϡʔϧΛར༻͢Δ͜ͱ΋Ͱ͖·͢ɻ
    ݄ʹ ճ·ͰͷΞΫηε͸ແྉɻ
    ֎෦͔ΒͷΞΫηεΛېࢭͤ͞Δ͜ͱ͕ Ͱ͖·͢ɻ
35. © 2009 - 2014 Twilio, Inc. All rights reserved. ASSETS 5XJMJP͕ఏڙ͢ΔίϯςϯπͷετϨʔ δˍެ։αʔϏεɻ
    ެ։͢Δ৔߹͸ɺ)5514ϕʔεͱͳΓɺ ݸʑͷϑΝΠϧ΁ͷϦϯΫ͕ੜ੒ɻඇ ެ։ͷ৔߹͸ɺ'VODUJPOT͔Βίʔυ Λ࢖ͬͯΞΫηεՄೳɻ
    ඇެ։ϑΝΠϧ͸.#ɺެ։ϑΝΠϧ ͸.#·ͰରԠɻ
    "1*Λ࢖ͬͨΞοϓϩʔυ͸Ͱ͖·ͤ Μɻ
36. © 2009 - 2014 Twilio, Inc. All rights reserved. SYNC 5XJMJP͕ఏڙ͢ΔϦΞϧλ ΠϜ௨৴༻ϓϥοτϑΥʔ Ϝɻ
    ϒϥ΢β΍ΞϓϦɺ*P5σ όΠεͳͲʹରͯ͠ɺ৘ใ Λ1VTIͨ͠Γɺ֤σόΠ εͰͦΕΛߪಡ͢Δ͜ͱ͕ Ͱ͖·͢ɻ
37. 37 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
38. © 2009 - 2014 Twilio, Inc. All rights reserved. AUTHY 5XJMJP͕ఏڙ͢Δɺೋཁૉೝূͷι ϦϡʔγϣϯͰ͢ɻ
    5051ͷ4%,΍ɺΞϓϦΛఏڙͯ͠ ͍·͢ɻ3'$ʹ४ڌ͍ͯ͠ΔͨΊɺ (PPHMF
    "VUIFOUJDBUPSͷ୅ΘΓʹ ར༻͢Δ͜ͱ΋ՄೳͰ͢ɻ
    0OF5PVDIΛར༻͢Δͱɺύείʔ υΛೖྗ͠ͳ͍ͰೝূΛߦ͏͜ͱ΋ Ͱ͖·͢ɻ
39. © 2009 - 2014 Twilio, Inc. All rights reserved. Notify 5XJMJP͕ఏڙ͢Δɺ௨஌"1*܈Ͱ͢ɻ
    ௨஌Ͱ͖Δର৅ͱͯ͠͸ɺΞϓϦʢJ04 "OESPJEʣɺ$IBUɺ4.4ɺ$IBOOFMTͳͲͰ͢ɻ
    /PUJGZΛ࢖͏͜ͱͰɺσόΠεͷҧ͍Λҙࣝ͢Δ ͜ͱͳ͘ɺҰͭͷίʔυͰҰ੪ʹ৘ใΛϓογϡ ͢Δ͜ͱ͕ՄೳʹͳΓ·͢ɻ
40. © 2009 - 2014 Twilio, Inc. All rights reserved. TASKROUTER 5XJMJP͕ఏڙ͢ΔεΩϧϕʔ ε"$%ͷ"1*܈Ͱ͢ɻ
    ి࿩΍ϝοηʔδɺνϟο τͳͲͷෳ਺ͷೖྗνϟϯ ωϧΛ౷߹͠ɺλεΫͷ༏ ઌॱҐΛؚΊͨɺϓϩάϥ ϚϒϧͳίϯλΫτηϯλʔ Λߏங͢Δ͜ͱ͕Ͱ͖·͢ɻ
41. © 2009 - 2014 Twilio, Inc. All rights reserved. PROXY 5XJMJP͕ఏڙ͢Δɺಗ໊௨ ࿩ͷ"1*܈Ͱ͢ɻ
    ͓ޓ͍ͷి࿩൪߸Λ஌Βͤ ͣʹ௨࿩΍4.4Λަ׵͢Δ ͜ͱ͕Ͱ͖·͢ɻ
    ஥հ͢Δి࿩൪߸ͷ؅ཧ΋ 5XJMJP͕ࣗಈతʹߦ͍·͢ɻ
42. © 2009 - 2014 Twilio, Inc. All rights reserved. TWILIO STUDIO (FLOWS) υϥοάΞϯυυϩοϓͰɺίʔ ϧϑϩʔ΍ϝοηʔδϯάϑϩʔ Λ࡞੒͢Δ͜ͱ͕Ͱ͖ΔσβΠ ϯπʔϧɻ
    ΢ΟδΣοτͱݺ͹ΕΔ෦඼Λ ૊Έ߹ΘͤΔ͜ͱͰɺ؆୯ʹ*73 γεςϜͳͲΛ࡞Δ͜ͱ͕Մೳ Ͱ͢ɻ
43. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 43
44. Call Center Software Best Practices ίʔϧηϯλʔγεςϜબ୒ʹ͓͚Δͷ࠷దղ https://www.twilio.com/learn/contact-center/call-center-software-best-practices
45. #1 Update your IVR on demand. ࣗ෼ͨͪͰߋ৽Ͱ͖Δ*73 ܧଓతͳ"ʗ#ςετ΍ɺސ٬ͷมԽʹॊೈʹ ରԠͰ͖Δ*73Λબͼ·͠ΐ͏ɻ
    ͦͷ*73͸ࣗ෼Ͱमਖ਼͠ɺݕূ͢Δ͜ͱ͕Ͱ͖ Δ͜ͱ͕େ੾Ͱ͢ɻ
    ͦΕΒ͸Ի੠ೝࣝɺଟࠃޠରԠɺΦϜχνϟ ωϧʹ΋౷߹͞Ε͍ͯΔ͜ͱ͕๬·͍͠Ͱ͢ɻ
46. #2 Include SMS support. 4.4ΛαϙʔτͰ͖ΔΑ͏ʹ͠·͠ΐ͏ ଟ͘ͷސ٬͸ɺԻ੠ʹΑΔରԠΑΓ΋ςΩετ ϕʔεͰͷίϛϡχέʔγϣϯʹߠఆతͰ͢ɻ
    5XJMJP͸ɺશੈքͰҰ೔ʹԯ௨ͷϝοηʔ δΛ഑ૹ͍ͯ͠·͢ɻ
    طଘͷԻ੠ϕʔεͷγεςϜʹɺ؆୯ʹϝοηʔ δϯά͕૊ΈࠐΊΔ͔Ͳ͏͔Λ൑ఆͯͩ͘͠͞ ͍ɻ
47. #3 Provide a web interface. 8FCͷΠϯλʔϑΣʔεΛ࣮૷͠·͠ΐ͏ 8FC35$Λ࢖ͬͨίʔϧηϯλʔ͸ɺॳظί ετΛ཈͑ɺॊೈੑʹ෋Έɺ֦ுੑΛ࣋ͪ· ͢ɻ
    8FC35$͸ɺطଘͷ1#9ʹো֐͕ൃੜͨ͠ͱ ͖ͷόοΫΞοϓͱͯ͠΋༗ޮͰ͢ɻ
    ·ͨɺΦϖϨʔλʹରͯ͠΋ɺ8FCϕʔεͰ ސ٬ͷ৘ใΛఏڙͰ͖ΔϝϦοτ͸ɺඇৗʹ େ͖͍Ͱ͢ɻ
48. #4 Connect with click-to-call. ΫϦοΫҰͭͰి࿩͕Ͱ͖Δ͘͠Έ 8FCαΠτʹϘλϯΛઃஔ͠ɺ؆୯ʹి࿩͕ ֻ͔Δ࢓૊ΈΛఏڙ͠·͠ΐ͏ɻ
    ϫϯϓογϡͰి࿩͕͔͔ͬͯ΋Α͍͠ɺίʔ ϧόοΫΛ࢖ͬͯ΋ྑ͍Ͱ͠ΐ͏ɻ
    ϩάΠϯͨ͠ϖʔδ΍ɺαΠτͷϖʔδຖʹϘ λϯΛ੾Γ෼͚Δ͜ͱͰɺΫϦοΫͨ͠Ϣʔβ ʹ࠷దͳԠର͕Ͱ͖ΔΑ͏ʹͳΓ·͢ɻ
49. #5 Add web chat and video. νϟοτ΍ϏσΦΛ௥Ճ͠·͠ΐ͏ ए͍ੈ୅ͷސ٬͸ɺΑΓςΩετϕʔεͰͷ αϙʔτΛ๬ΜͰ͍·͢ɻ
    νϟοτʹΑΔαϙʔτ͸ɺϦΞϧλΠϜੑ ͕͋ΓɺϝʔϧΑΓ؆୯Ͱ͢ɻ
    ը໘Λڞ༗ͨ͠Γɺૢ࡞ΛϨΫνϟʔ͢Δ ৔߹ͳͲͰ͸ɺϏσΦνϟοτ΋༗ޮͰ͢ɻ
50. #6 Use attribute-based and omni-channel routing. ଐੑʹԊͬͨ࠷దͳϧʔςΟϯάͱɺΦϜχνϟωϧରԠ εΩϧϕʔεͷϧʔςΟϯά͸ɺސ٬ͷଐੑʹ Ԡͯ͡ɺ࠷దͳεΩϧΛ࣋ͬͨΤʔδΣϯτΛ நग़͠ɺ͢͹΍͘઀ଓ͠·͢ɻ
    *73ʹΑͬͯސ٬͕બ୒ͨ͠ΤʔδΣϯτ͕ɺ ඞͣ͠΋࠷దͳબ୒ͱ͸ݶΓ·ͤΜɻ
    ·ͨɺطଘͷ*73ʹνϟοτ΍ϏσΦɺ4.4Λ ௥Ճ͢Δ͜ͱ΋ɺސ٬ʹͱͬͯ͸બ୒ࢶ͕޿ ͕Γ·͢ɻ
51. #7 Provide mobile customer care. ϞόΠϧϢʔβ΁ͷରԠ ݱࡏɺސ٬͕ར༻͢ΔσόΠεͷຆͲ͸ ϞόΠϧͰ͢ɻ
    ސ٬͕ϞόΠϧ͔Β઀ଓ͍ͯ͠Δ͜ͱΛ ҙࣝͨ͠ίʔϧηϯλʔγεςϜ͕ඞཁ Ͱ͢ɻ
    $MJDLUP$BMM΍ɺνϟοταϙʔτɺ৔ ߹ʹΑͬͯ͸ϏσΦͷαϙʔτ΋ϞόΠ ϧʹ࠷దԽ͓͖ͯ͠·͠ΐ͏ɻ
52. #8 Use call tracking and other analytics. ίʔϧτϥοΩϯάΛؚΊͨސ٬෼ੳ ίʔϧηϯλʔͰ͸ɺސ٬͕Ͳͷνϟ ωϧ͔Βి࿩Λֻ͚͖͔ͯͨΛ஌Δ ͜ͱ͕ॏཁͰ͢ɻ
    ͦΕΛ෼ੳ͢Δ͜ͱͰɺίʔϧ਺ͷ ༧૝ΛཱͯͨΓɺސ٬ΤϯήʔδΛ ߴΊΔ͜ͱ͕Ͱ͖·͢ɻ
    ॏཁͳ͜ͱ͸ɺ͜ΕΒͷϚʔέςΟ ϯάσʔλʹج͍ͯɺॊೈʹγες Ϝ͕มߋͰ͖Δ͔Ͳ͏͔Ͱ͢ɻ
53. #9 Control your own roadmap. ͋ͳͨࣗ਎ͷϩʔυϚοϓΛ੍ޚ͠·͠ΐ͏ ࠓ·ͰͷϕετϓϥΫςΟεʹڞ௨͢Δ͜ ͱ͸ɺ͜ΕΒ͸͋ͳͨͷϏδωεΛΰʔϧ ʹಋ͖ग़ͨ͢ΊͷϩʔυϚοϓͷҰ෦Ͱ͋ Δͱ͍͏͜ͱͰ͢ɻ
    ϨΨγʔ1#9ͷଟ͘͸ɺ༧ΊܾΊΒΕͨϩʔ υϚοϓ͕෇ଐ͍ͯ͠·͢ɻ
    ސ٬ମݧΛ࠷େԽ͢ΔͨΊʹ͸ɺࣗ෼ࣗ਎ ͰϩʔυϚοϓΛॊೈʹมߋͰ͖Δඞཁ͕ ͋Γ·͢ɻ
54. #10 Choose a global, cloud-based service. άϩʔόϧԽʹରԠ͠ɺΫϥ΢υϕʔεͰ͋Δ͜ͱ ࠷ޙͷϕετϓϥΫςΟε͸ɺʮάϩʔ όϧͳΫϥ΢υαʔϏεʯ͔Ͳ͏͔Ͱ ͢ɻ
    5XJMJP͸ੈքن໛ͰαʔϏεΛల։͠ ͓ͯΓɺΩϟϦΞͱͷܖ໿΋ඞཁ͋Γ ·ͤΜɻ
    5XJMJPͷαʔϏε͸શੈքͰ࠷దԽ͞ Ε͓ͯΓɺݎ࿚Ͱ҆શͳར༻Λఏڙ͠ ͍ͯ·͢ɻ
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