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あなたの経験カスタマーサクセスで活かせます

5003dde674054fce111e231fd55a2e2a?s=47 CS HACK
July 07, 2017
Business
0
440

 あなたの経験カスタマーサクセスで活かせます

CS HACK #04 に登壇されたSmartHR 高橋様の登壇資料です。
次のイベント情報はこちらからご覧ください。
https://cshack.connpass.com/

5003dde674054fce111e231fd55a2e2a?s=128

CS HACK

July 07, 2017
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Transcript

  1. CONFIDENCIAL $4)"$,ˏגࣜձࣾ(PPEQBUDI ͋ͳͨͷܦݧ ΧελϚʔαΫηεͰ׆͔ͤ·͢ 5IV ߴڮণਉ 4NBSU)3ࣥߦ໾һΧελϚʔαΫηε

  2. CONFIDENCIAL ࣗݾ঺հ

  3. CONFIDENCIAL ໊લ ܦྺ 4/4 ߴڮণਉ  !FCBTBN w ೥ϞόΠϧʢΨϥέʔʣαΠτͷ։ൃӡӦΛ୲౰ w

    ೥डୗձࣾͷ্ཱͪ͛ʹࢀը͠ɺ։ൃ੹೚ऀͱͯ͠ɺ σΟϨΫγϣϯɾϒϦοδ4&ɾίʔσΟϯάɾΠϯϑϥߏ ஙͱ༷ʑͳमཏ৔Λܦݧ w ೥݄ʹ4NBSU)3ʹࢀՃ͠ɺΧελϚʔαΫηε ৘γεΛ୲౰

  4. CONFIDENCIAL w ೥ w ϞόΠϧʢΨϥέʔʣ޲͚ͷಈըαΠτͷ։ൃɾӡӦΛਓͰ୲౰ w اըཱҊಈըͷฤू)5.-ͰαΠτͷߏஙϢʔβʔରԠ w ೥ w

    σίϝαΠτͷ։ൃɾӡӦΛ୲౰ w ֎෦։ൃձࣾΛ࢖ͬͨγεςϜߏஙίϯςϯπͷௐୡ޿ࠂൢചɾϨοϓۀϢʔβʔα ϙʔτ w ೥ w डୗձࣾͷ্ཱͪ͛ʹࢀը͠ɺ։ൃ੹೚ऀʹब೚ w σΟϨΫγϣϯʢٕज़ཁ݅·ͱΊ΍ࢿྉ࡞Γʣ֎෦։ൃձࣾΛར༻ͨ͠γεςϜߏஙΦ ϑγϣΞΛར༻ͨ͠γεςϜߏஙίʔσΟϯά"84Λ࢖༻ͨ͠Πϯϑϥߏங ͜͜·Ͱɺ΄΅$4ܦݧͳ͠ʂ

  5. CONFIDENCIAL

  6. CONFIDENCIAL

  7. CONFIDENCIAL ΍͍ͬͯΔ͜ͱ

  8. CONFIDENCIAL w ໰߹ͤରԠ w ಋೖαϙʔτ w ఆظ๚໰

  9. CONFIDENCIAL w ໰߹ͤରԠ w ಋೖαϙʔτ w ఆظ๚໰

  10. CONFIDENCIAL w νϟοτΛ༻͍ͨαϙʔτ w '"2ϖʔδͷ֦ॆ

  11. CONFIDENCIAL w ໰߹ͤରԠ w ಋೖαϙʔτ w ఆظ๚໰

  12. CONFIDENCIAL w ΦϯϘʔσΟϯάʢಋೖࢧԉʣ w 4NBSU)3ʹؔ܎ͳ͍πʔϧͷ࢖͍ํɾઃ ఆΛڭ͑ͨΓ w ۀ຿ϑϩʔΛώΞϦϯά͠ͳ͕Βઃఆมߋ w ಺༰ʹΑͬͯ͸ɺۀ຿ϑϩʔͷมߋఏҊ΋

  13. CONFIDENCIAL w ໰߹ͤରԠ w ಋೖαϙʔτ w ఆظ๚໰

  14. CONFIDENCIAL w ܖ໿͔Β൒೥Λڥʹఆظ๚໰΍ώΞϦ ϯάΛ࣮ࢪ w ීஈ໰߹ͤͰ͸ग़ͯ͜ͳ͍ϑΟʔυόοΫΛ ಘΔࣄ͕ग़དྷΔ w ୲౰ऀมߋΛ࡯஌͠ɺ࠶౓࢖͍ํઆ໌

  15. CONFIDENCIAL ͋Εʁલ৬ͱࣅͯΔͧʁ

  16. CONFIDENCIAL લ৬ 4NBSU)3ͷΧελϚʔαΫηε ΫϥΠΞϯτͱͷ೔ʑͷ΍ΓऔΓ νϟοταϙʔτ ೲ඼࣌ͷϚχϡΞϧ࡞੒ '"2ϖʔδ࡞੒ ཁ݅ఆٛ ಋೖࢧԉαϙʔτ ৽ػೳͷ૬ஊɺఏҊ

    ఆظ๚໰ώΞϦϯά

  17. CONFIDENCIAL डୗܥҎ֎Ͱ΋ ͜Μͳਓୡ͕౰ͯ͸·Γͦ͏

  18. CONFIDENCIAL w ࣾ಺ͷϔϧϓσεΫ w ৘γε w ϓϦηʔϧε w ಋೖαϙʔτ ର৅͸ҧ͑Ͳɺ

    αϙʔτ '"2ϖʔδ࡞੒ ಋೖࢧԉ ๚໰ɾώΞϦϯά ΍ͬͯ·ͤΜ͔ʁ

  19. CONFIDENCIAL ΧελϚʔαΫηε ·ͩ·ͩ೔ຊͰ͸ʮ͜Εʯͱ͍ͬͨਖ਼ ղ͕ແ͘ɺΈΜͳख୳ΓͰ͢ɻ ͋ͳͨ΋ΧελϚʔαΫηεͷݖԽʹ ͳΓ·ͤΜ͔ʁ