Twilio Business seminar #31

自動架電、SMS通知におけるコールフロー設計時の注意点

Transcript

1. Copyright (C) KDDI Web Communications Inc. All Rights Reserved ࣗಈՍిɺ4.4௨஌ʹ͓͚Δ
   ίʔϧϑϩʔઃܭ࣌ͷ஫ҙ఺ Business Seminar ,%%*΢Σϒίϛϡχέʔγϣϯζ
   5XJMJPࣄۀ෦ɹߴڮࠀݾ
2. © 2009 - 2014 Twilio, Inc. All rights reserved. ࣗݾ঺հ ∁ڮࠀݾʢ͔ͨ͸͔ͭ͠Έʣ
   ,%%*΢Σϒίϛϡχέʔγϣϯζ
 5XJMJPࣄۀ෦
   ιϦϡʔγϣϯΞʔΩςΫτ
   ௨৴ࣄۀऀ޲͚ݚमࣄۀɺ4BB4ࣄۀͳͲΛख͕ ͚ɺ4$"ʹͯ࠷༏ल৆Λड৆ɻ
   ೥݄ΑΓݱ৬ɻ
3. © 2009 - 2014 Twilio, Inc. All rights reserved. ΞδΣϯμ • ࣗಈՍిͷύλʔϯ • Ұ੪ಉใͷσβΠϯύλʔϯ • ॱ࣍ൃ৴ͷσβΠϯύλʔϯ • SMS௨஌ • Սిʹؔ͢Δॾ஫ҙ
4. ࣗಈՍిͷύλʔϯ
5. Ұ੪ಉใ τϦΨʔΛݩʹɺෳ਺ͷ࿈བྷઌʹಉ࣌ʹՍి͠·͢ɻ
   ͜ͷํ๏Ͱ͸ɺ͞Βʹز͔ͭͷར༻ύλʔϯ͕͋Γ·͢ɻ
   w୒Ұண৴
   w࠷ॳʹԠ౴ͨ͠ਓ͚͕ͩϝοηʔδΛड͚औΓ·͢ɻ
   wશһண৴ʢ೚ҙʣ
   wઌʹԠ౴ͨ͠ਓ͕͍ͯ΋ɺଞͷਓΛݺͼग़͠·͢ɻ
   wશһண৴ʢඞਢʣ
   wશһ͕Ԡ౴͢Δ·ͰɺՍిΛ܁Γฦ͠·͢ɻ
6. ॱ࣍ண৴ τϦΨʔΛݩʹɺෳ਺ͷ࿈བྷઌʹ̍݅ͣͭՍిɻ௨ৗɺ୭͔͕Ԡ౴ͨ͠ ࣌఺ͰɺՍి͸ऴྃ͠·͢ɻ
   ୭͔Ұਓʹ௨஌͕͞ΕΕ͹໨త͕ୡ੒͞ΕΔͱ͖ʹ࢖ΘΕΔํ๏Ͱ͢ɻ
   ண৴͢Δॱ൪͸ܾ·͍ͬͯͯɺ௨ৗͷରԠऀ͕ରԠͰ͖ͳ͍৔߹ʹɺα ϒʹ·Θ͍ͯ͘͠Α͏ͳ࢖͍ํͰ͢ɻ
7. ύλʔϯͷબ୒๏
8. Ұ੪ಉใͷσβΠϯύλʔϯ
9. Ұ੪ಉใͷσβΠϯύλʔϯ ୒Ұண৴͔ɺશһண৴͔Ͱ࣮૷ํ๏͕ҟͳΓ·͢ɻ
   ୒Ұண৴Ͱ͔ͭɺ໊Ҏ಺Ͱͷӡ༻Ͱ͋Ε͹ɺ5XJ.-͚ͩʢϢʔβଆ ͷ5XJMJP࿈ܞ༻αʔόʔ͕ෆཁʣͰରԠ͢Δ͜ͱ͕Ͱ͖·͕͢ɺ໊Ҏ ্ͷӡ༻ɺ΋͘͠͸શһண৴ͷ৔߹ʹ͸ɺϓϩάϥϜʹͯରԠ͕ඞཁͱ ͳΓ·͢ɻ
10. TwiML͚ͩͰରԠ͢Δ ࣍ϖʔδͷϑϩʔΛࢀর
    ஫ҙ఺
    ୒Ұண৴ͷΈʹରԠ͍ͯ͠·͢ɻ
    ൃ৴ઌʹࢦఆͰ͖Δͷ͸ɺ145/͔$MJFOUͷ͍ͣΕ͔Ͱ͢ɻ
    ྻڍͰ͖Δ൪߸͸ɺ࠷େݸ·ͰͰ͢ɻ
11. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 11
12. ϓϩάϥϛϯάͰରԠ͢Δ
 ʢશһண৴ʣ શһʹରͯ͠ண৴ͤ͞ΔͨΊɺϓϩάϥϜͰ3FTU"1*ίʔϧͷϧʔϓΛ ࡞੒͠·͢ɻ
    ࣍ϖʔδͷϑϩʔΛࢀর
    ஫ҙ఺
    3FTU"1*͸ඇಉظͰϧʔϓͤ͞Δඞཁ͕͋Γ·͢ɻ
    $14ʹΑΔ͕࣌ࠩൃੜ͠·͢ɻ
13. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 13
14. ϓϩάϥϛϯάͰରԠ͢Δ
 ʢ୒Ұண৴ʣ ϓϩάϥϜͰ3FTU"1*ίʔϧͷϧʔϓΛ࡞੒͠ɺ୭͔͕औͬͨͱ͖ʹՍ ిϦετΛ࡟আ͠·͢ɻ
    ࡟আҎ֎ʹ΋ɺϑϥάͳͲΛ࢖ͬͯ΋ྑ͍Ͱ͢ɻ
    ࣍ϖʔδͷϑϩʔΛࢀর
    ஫ҙ఺
    3FTU"1*͸ඇಉظͰϧʔϓͤ͞Δඞཁ͕͋Γ·͢ɻ
    ϦετΛ࡟আͨ͠λΠϛϯάʹΑͬͯ͸ɺ࣍ͷίʔϧΛ͔͚ͯ͠·͏ Մೳੑ͕͋Γ·͢ɻ
15. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 15
16. ॱ࣍ண৴ͷσβΠϯύλʔϯ
17. ॱ࣍ண৴ͷσβΠϯύλʔϯ جຊతʹ୭͔Ұਓ͕Ԡ౴͢Ε͹ɺՍి͸ऴྃ͠·͢ɻ
    ໊Ҏ಺Ͱ͋Ε͹ɺ5XJ.-͚ͩʢϢʔβଆͷ5XJMJP࿈ܞ༻αʔόʔ͕ ෆཁʣͰ΋ରԠ͕ՄೳͰ͕͢ɺ໊Ҏ্Ͱӡ༻͢Δ৔߹͸ɺϓϩάϥ Ϝ͕ඞཁͰ͢ɻ
18. TwiML͚ͩͰରԠ͢Δ ඇެ։ύϥϝʔλʮTFRVFOUJBMlUSVFzʯΛ׆༻͠·͢ɻ
    ࣍ϖʔδͷϑϩʔΛࢀর
    ஫ҙ఺
    ൃ৴ઌʹࢦఆͰ͖Δͷ͸ɺ145/͔$MJFOUͷ͍ͣΕ͔Ͱ͢ɻ
    ྻڍͰ͖Δ൪߸͸ɺ࠷େݸ·ͰͰ͢ɻ
19. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 19
20. ϓϩάϥϛϯάͰରԠ͢Δ ϓϩάϥϜͰ3FTU"1*ίʔϧΛߦ͍ɺ4UBUVT$BMMCBDLΛ࢖ͬͯɺൃ৴݁ Ռʢਖ਼ৗऴྃ
    PS
    ͦΕҎ֎ʣΛ൑ఆ͠·͢ɻ
    ࣍ϖʔδͷϑϩʔΛࢀর
    ஫ҙ఺
    VSM͸ɺ૬ख͕Ԡ౴ͨ͠ͱ͖ͷΈൃՐ͠·͢ɻ
    ίʔϧϩά͕ੜ੒͞Εͨ͜ͱΛ஌ΔΠϕϯτ͸͋Γ·ͤΜɻ
21. Copyright (C) KDDI Web Communications Inc. All Rights Reserved 21
22. ཹक൪ి࿩ରࡦ ܞଳి࿩ѼͷՍి͸ɺਖ਼ৗऴྃݺͱͳΓ·͢ɻ
    ൃ৴࣌ͷʮ*G.BDIJOFʯύϥϝʔλ͸೔ຊͰ͸࢖͑·ͤΜɻ
    IUUQTKQUXJMJPDPNEPDTBQJSFTUNBLJOHDBMMTQPTU
    *73Λ࢖ͬͯ൑ఆ͢Δํ๏͕ҰൠతͰ͢ɻ
    *73ͷλΠϜΞ΢τ࣌ؒΛ௕͘ઃఆ͗͢͠ͳ͍Α͏ʹ஫ҙ͕ඞཁͰ ͢ɻ
23. SMS௨஌
24. SMSͰ௨஌͢Δ ి࿩Λ͔͚ΔҎ֎ʹ΋ɺ4.4Λ͔ͭͬͨ௨஌΋ՄೳͰ͢ɻ
    ૹ৴ඵ൪߸ͷ੍໿͕͋Γ·͢ɻ
    ւ֎ܦ༝Ͱͷ௨஌ͱͳΔͨΊɺ౸ୡ཰͸Ͱ͸͋Γ·ͤΜɻ
    4.4ʹରԠͨ͠൪߸Λߪೖͯ͠௖͘ඞཁ͕͋Γ·͢ɻ
    4.4ͷૹୡ֬ೝʹ͸ɺ.FTTBHF
    'FFECBDLΛར༻͢Δ͜ͱ͕Ͱ͖· ͢ɻ Public beta
25. Message Feedbackʢࢀߟʣ w.FTTBHFͷ౸ୡΛ֬ೝ͢Δπʔϧ
    wૹ৴࣌ʹ1SPWJEF'FFECBDLUSVFΛࢦఆ
    w౸ୡͨ͠ࡍʹɺ'FFECBDLϦιʔεʹ1045͢Δ͜ͱͰ౸ୡΛใࠂ
    w؅ཧίϯιʔϧ͔Β഑৴݁ՌΛ֬ೝՄೳ
26. Message Feedback w࢖༻ྫ 09012345678 TEL. ૹ৴ SMSૹ৴ ೝূΛ׬ྃ͢Δʹ͸ɺ ҎԼͷϦϯΫΛΫϦο Ϋ͍ͯͩ͘͠͞ɻ ೝূ͢Δ ϢχʔΫΩʔΛؚΉ ϦϯΫΛૹ৴ ૹ৴ޙʹMessageSid ΛΩʔʹඥ෇͚Δ ೝূ͕׬ྃ͠·ͨ͠ɻ ϦϯΫʹؚ·ΕΔϢ χʔΫΩʔ͔Β MessageSidΛݕࡧɺ Feedback APIʹPOST
27. Սిʹؔ͢Δॾ஫ҙ ΛؚΊͨ"#ʹ͸ൃ৴Ͱ͖·ͤΜʢ൪߸͔Βͷൃ ৴࣌ʣɻ
    ൃ৴ඵͷ੍ݶ͕͋Γ·͢ɻ
    ࡂ֐ൃੜ࣌ͳͲ͸ΩϟϦΞଆͷൃ৴ن੍ͷӨڹΛड͚·͢ɻ
    ཹकి͕डిͨ͠৔߹͸ਖ਼ৗݺͱͯ͠ՍిઌʹԠͨ͡අ༻͕ൃੜ͠· ͢ɻ
    ֤ݺͷ௨࿩ऴྃ࣌ʹΫϨδοτ͕Ҿ͖མͱ͞Ε·͢ɻ
    ۃكʹඇ௨஌΍ɺւ֎൪߸Ͱண৴͢Δ͜ͱ͕͋Γ·͢ɻ
    εϚϗͰண৴ڋ൱Λͯ͠΋ɺҾ͖ଓ͖ண৴͢Δ͜ͱ͕͋Γ·͢ɻ
28. Copyright (C) KDDI Web Communications Inc. All Rights Reserved Thank you.