Psychological safety in design: The role of leadership in creating optimal climates for innovation

Psychological safety in design: The role of leadership in creating optimal climates for innovation

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UXAustralia

May 14, 2020
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  1. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
  2. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 38 ab ch l gical afe . Plea e j in me in elc ming Leande . Thank f c ming. And a e ill n m e, a he m men . LEANDER KRELTSZHEIM: Ye , I' e j e ed he all-im an b n. I' e c me in he ffice make hi icke b I'm n e if ha ' king b i h ld be fine. Y ' e all fine ee ha , S e e? STEVE BATY: Ye . See he e, all g d. Thank . LEANDER KRELTSZHEIM: Thank , S e e, I'm Leande . G ea kn ha a fe e le ha I kn a e in he a dience h ha e j been ending me e and hing , ha eall hel hen ' e d ing hi ia a ebina . B al eall g ea kn ha me f he hing I'm g ing be eaking ab ha e c me a im an and eme ging ic in he la fe eeche and I ec ill be he ame f he e f da . S I'm e he e ill be me hing ake back hen ga he a l nch e en a he end f da . Wha I'm alking ab i c l al afe . Kind f dee di ing in me f he hing ha I hink i a Z e h ke ab hi and e m ch j gi ing i a name and l king a me f he e ea ch begin i h. T begin, h gh, a S e e aid, I'm d n in Melb ne, hich i W ndje i c n , he adi i nal ne f he land a e he K lin na i n and he ' e been he e 50, 60,000 f ea and i ' an inc edible he i age c me in a an A alian. I ld like a m e ec W ndje i elde a and e en and e end hi e ec all f he land ha ' e n and al an Ab iginal and T e S ai I lande f m he c mm ni ha i a e he e da .
  3. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 39 A S e e aid, I'm a e ice de igne , I k a Mi i n A alia a a e ice de igne , i ' a bi diffe en f m UX b me f he hing I'm alking ab ill be ele an . I'm c m le ing a Ma e f De ign F e a RMIT ni. T da ' e en a i n ac all c ming f a jec I did la ea n de ign leade hi . Wha a ed a an in e iga i n in ie leade hi , leade hi f in e , ended e l ing in e ea ching he le f leade hi in c ea ing a ch l gical afe f e e ne and I hink i ' i nic ha i ' led me e en ing e e ne da a meb d l king a ie leade hi . In e m f an e ie , e'll defini el alk ab ha ch l gical afe i and gi e a defini i n i . B e' e he e da kind f l k a i in a de ign en i nmen and h i i im an de ign inn a i n and h can leade inc ea e ch l gical afe in hei eam? I a eall ha hea L c alk ab he fac ha leade hi i n' j ab managemen . S hile I ill be alking a li le bi ab de ign leade a manage f eam , hi i ele an f all f and i ' e en ele an f e le h a e ide f de ign h ha en be he e, h ac all c nd c elf in an f g en i nmen . S migh e en g h me nigh and a alking ab , kn , ch g ea ch l gical afe in m famil , kn , hi made me feel hi a le ' a ing me f he e in he c n e . S , ha i ch l gical afe ? M ch l gi ill ag ee ha Am Edm nd n, ha ' a ic e f he he e, he' a Ha a d e ea che and in 1999 he e an a icle called P ch Safe and Lea ning Beha i in W k Team . She' ill d cing e ea ch b he e m g e back a fe decade bef e ha . I in d ce Edm nd n beca e e ill be ing he defini i n da and he define ch l gical afe a "a ha ed belief held b
  4. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 40 membe f a eam ha he eam i afe f in e e nal i k aking." I i bigge han ha b , again, i ' a ha ed belief held b membe f a eam, held b all membe f ha eam, ha being in ha eam i a afe en i nmen f hem ake i k i h each he . N , migh ha e al ead ab G gle' jec A i le, I n' g in an de h b I ill enc age l k ha . Mic f ecen l did me hing called The A f Team k. B A i le l ked a eam effec i ene and f nd f he 5 elemen ha e e c cial hei eam being effec i e, ch afe a b fa he m im an fac . S J lia Ri ki, ne f he e ea che n hi jec , nde inned he he f . Thi d i eall im an da beca e i h ed ha i ma e le h i n eam han h ha eam k ge he . I d an in ha al h gh ch afe migh be a ne e m, ela i el ne , i ' fa f m a ne c nce . Thi i in e e ing f me beca e I'm in e e ed in h man beha i . Thi idea hi c nce i a ld a h man and i ' ba ed n h man need. S ch l gical afe i ab ec gni ing ha e e ne i h man, ha ' ha i mean me. Each e n c me i h a diffe en a f eeing he ld, diffe en need and diffe en a e e ience ha ha e ha ed h he ha e and he ef e ha he ha e ffe . I ' ab c ea ing an en i nmen ha make hem feel afe b ing ha he ffe and ha e i i h he eam g i h fea f an nega i e c n e ence . S ha migh be me hing like j emba a men , e en, in he m men , i c ld be hing like f he n in m ca ee I'm n g ing ge ha - I'm n g ing ge ha m i n I'm n g ing ge k n me hing el e I an k n beca e I' e h n ha I'm lne able, eall .
  5. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 41 S , e , i ' ab being h man and ec gni ing he e le a h man. N , in e m f ha hi migh l k like, I'm n g ing g h gh all f hi b e en iall I did an in ha i ' n a ma e f ha ing ch l gical afe n ha ing i , i i a bi f a ec m. And n he lef -hand ide e ha e e am le f ha migh ee in a eam ha ha highe ch l gical afe . S e le feel afe admi mi ake a k f hel , ba icall . Pe le ac i el li en each he and he e' a high deg ee f di e i and incl i n in he eam and I ill a he e lide al ng ha e can hand hem af e a d . I d an alk ab di e i incl i n, h gh, j f a ec nd. Di e i i n' j ab ha ing e le f m diffe en na i nali ie gende eligi n an he backg nd, i ' ab nde anding he a ie f e e i e and le f hinking and a ache k ha eam b ing . And hen incl i n i in making e ha he feel afe le e age all f ha in de c n ib e he eam. N , n he igh -hand ide, and ill ee d n he b m I' e made hi a bi f a ec m. On he igh -hand ide e ha e a a ing li f ha migh find in a eam ha e e ience l ch l gical afe . A e e le m e ied ab h he a ea ab ha ing a ice and c n ib ing ha ice? A e e le c n an l ca ed f ha ing hei idea h d n? N I'm in e e ed, and can a k elf hi and e can alk ab hi la e , af e hi e en a i n, b hich f he e d ec gni e in n eam ? Which emind f a a eam ha migh ha e ked n? And e ha if ' e being h ne i h elf, j i h elf f n , hich f he e ac ice d a ake in a a leade ?
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 42 S , ne hing I didn' l k a in m iginal d ha I did a a f m ma e , i he k f Tim h Cla ke h i a US-ba ed cial cien i , im l beca e hi b k came a fe m n h ag . I did an in ha hi l k like beca e I hink i ' eall im an . Beca e hi c n ib i n hi a g men a nd ch afe i ha he e a e f age le el f b ilding ch l gical afe and each age ac all b ild n he eceding age . He al n e ha each inc ea ing age can be een a an inc ea e in he e ec f he indi id al in eam and al e mi i n f hem a ici a e. S a e ge he igh and g in e ec , i ' e mi i n and e ec . N , he fi age i incl i n afe . Thi i ba icall ab e a e acce ed f diffe ence . Lea ne afe i age 2 and mean e n feel c nfiden being in he eam, e feel afe engage in lea ning in i . And if e feel afe be c n an l lea ning and g ing, and e' e alked ab ha lea ning mind e a l da al ead , e migh feel afe ake ha e' e lea n and c n ib e i a d he be e men f eam and Cla ke call hi c n ib afe . And finall , age 4 i challenge afe . S hi i eall im an a de igne UX inn a , ha e e an call i , challenge afe i e en iall he e e feel afe challenge he a , ee h e can b ing ab change in de add al e eam gani a i n. S n , ha ' a eall ick l k a , I g e , he he f i and ha i l k like b I eall an l k a ha hi l k like in eam . S le el 1, hi i meb d in a high ch l gical afe eam. S e ha e meb d ha feel afe ha e m diffe en kill , I feel afe ha e m eng h and a f hinking i h feeling like I'm an ide I d n' fi in. Pe ha he' an in e in a eam f e a e . He' n a hi be a b ain ming e i n if gi e him
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 43 ec nd , b a hi leade ec gni e he' eall c ea i e. He j need ime and a bi f ie c n ide hi e n e . S h n email him a da bef e a mee ing and a "We need c ea i i m . Can hink f h ee fi e idea f hi challenge bef e hen?" Tha ' ne a h ha he' al ed e en h gh he ma n hink a ickl a he he e le in he eam, n a ha all in e a e like hi , b i ' j an e am le. N , e ha e he man a le el 2, and he a , "I feel afe a k e i n and admi ha I d n' kn e e hing i h feeling like I'm ign an ." N hi i a bi f a e nal b hen I a ed a Mi i n A alia, I had a l f e e ience in he n -f - fi ec b a all in ed ca i n and ed ca i nal di ad an age. I had li le kn ledge f h mele ne and h ing and ha f hing. S ha I needed a a manage h ec gni ed m eng h in de el ing a i h e le ickl and, f c e, he de ign kill I a hi ed f and h ld all me he ime alk i h e le find m e ab h mele ne . In ha a I didn' need feel an i I'd be f nd a an im e and I'd lea n al ng he a . S , c n ib afe , "I feel afe e m lea ning make gge i n in m eam and ide feedback i h feeling like I'm being in i e c i ical." N e ha hi ed hi ng lad beca e he ha e e i e in an a ea d n' kn m ch ab and ha ' n h ea ening, ha ' he in . Y ' e hi ing meb d h ha di e e kill . Y a k he e hi e e i e eg la l and gi e he a n m make deci i n ab h a jec h ld g . When he need , he feel afe c me and b nce idea ff . When he fini he , hink he and make i clea he and he e le h he c n ib i n ha c nnec ed hel ing eam each i g al , e ha e en gani a i n.
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 44 And finall , e ha e meb d h e e ience high le el f challenge afe . She' c ea i e and he hink ide he b and he ibl ge a bi di engaged hen he eam d e he ame ld ame ld hing, b hen eam i gi en a ne jec and he ge f a ed ha ' e g ing be ing he ame ld ce e f king i h clien , i d n i h he and li en and nde and h he ld n a jec . I d e n' mean al a a e b b li ening, a e able find ha he' ac all made a ng ca e ha king in hi ne a ini iall migh c me i h a bi f c , b ill a e d lla and h e he ne fe ea . S ha ' a li le idea h Cla ke' m del f f age migh l k in ne f eam . S , h ch afe i im an f inn a i n. We can alk ab inn a i n c l e f an he 20 min e , b he e' a l f g ea li e a e he e ha I can in and I d n' ha e ime c e ha in he de h I'd l e . B I al am a ming ha ' e had ala m bell g ing ff h gh hi h le e en a i n ab h ch afe i im an ha e d in de ign. S in ead f alking ab inn a i n in c l e m e b adl , I' e na ed i d n l k a h ee fai l familia and c e de ign inci le and I an dem n a e he diffe ence be een h he e elemen migh la in en i nmen i h l ch l gical afe and hen high ch l gical afe . S he e e am le I' e ch en, he ' e n he nl ne , b he ' e diffe ing and di c e e m de f hinking, eall ha ' di e gen c n e gen hinking. A adical ni f c llab a i n. N mbe ne, diffe ing and di c e e m de f hinking. Thi i a I aid, di e gen and c n e gen hinking, hich i like b ea hing f m f . The g a hic n he lef i h I e e en ed he hinking migh ee in a eam he e he e' a l -le el f ch l gical afe . S he e'
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 45 na e hinking. In hi cena i migh e ec hing like g hink, he e e le d n' an di ag ee i h he CEO he e n h i h lding he e in he m an ne h i a eni membe f aff an ne h , I g e , i ma be a bi m e d minan c nfiden i h hei ini n , le ' a . In hi cena i , he e' n a e i e f ll ne' in i i n, hich I hink i a Z e h alked ab hi and Z e, le ' ca ch la e , beca e m ma e i ab in i i n and I hink i ' an e l ked a f de ign. B ill babl ee fe e in igh in e e ea ch face and le n el idea in he end. N c n e el , if e l k a a high le el f ch l gical afe , ee m e idea and m e c ea i e idea . A a e l , he e a e m e in igh ab h man beha i , m e c nnec i n be een h gh , m e ma h and m e abili ha I call half idea he e ha e an inkling ha ' e n me hing b ' e n eall e he e i ' g ing and le e age he e le' di e i in de ac all make ha a f ll idea. N , m fa i e e e ience f hi a ac all king i h he Smi h Famil ab fi e ea ag n a jec ab g ing e le' ca ee i hin he Smi h Famil . We h gh f de el men al ac i i ie ha ld eam membe g h b he e helming ice in he m and in m head a he e j a n' en gh ime in e le' da d hi . S I bl ed "B ha if e c ld c ea e ime?" N e le b i l ini iall h gh I a j king b I a gi en he ni e l e hi i h m eam and he end e l a a g am called Time T G hich ided eam membe i h e mi i n end me f hei eekl h n elf-de el men . I a d f hi c me b i ldn' ha e ha ened if m eam-ma e had di mi ed m idea f c ea ing ime.
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 46 Fail fa , lea n fa . We' e all e familia i h hi h a e, a ic la l in he inn a i n a - ld. We' e able ee h a ch l gicall afe en i nmen enable indi id al ha e hei hinking and e idea i h he fea f nega i e c n e ence . B ha I did an add he e i a n e ab ha I hink i mean fail. F a a , a efe ed alk ab a c l e he e e le a e e mi ed make mi ake . B hi c l e i fa f m a a ding inc m e ence a eam membe ha c n in e d ce ali k. A ch l gicall afe c l e i ne he e mi ake a e een a b ilding kn ledge, f lea ning. S he e f mi ake ha a e being made a e im an . F e am le, mi ake he e a e n ha a ne idea in an a ea f nce ain he e hing a e nkn n, and hen he lea n ha a ch en i n a en e i n fea ible iable, he ha e lea n me hing al able. If e hink back Am Edm nd n, in he m ecen b k, hich i he Fea le O gani a i n, I l e i , he ide a g ea ma i ha e l e ch l gical afe n ne a i , and anda d n an he , and a g e ha he ee e' e all l king f i high anda d and high ch l gical afe and he call hi he lea ning and high e f mance ne. S e , defini el , lea e, I'm n g ing g in de ail ab i b add ha eading li . N , adical c llab a i n. I d n' f en e hi e m b I e e ience i all he ime. Radical c llab a i n i ba icall b inging e le ge he f m diffe en backg nd mind e and a ea f e e i e, ha migh be ide f eam. A Mi i n A alia, hi in l e b inging ge he e le f m e ice deli e , e ea ch, finance, b ine de el men , IT, e al a i n, e c, and c ea ing a ace he e he nde and h he a e c n ib ing a eam g al. S be nd
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 47 hei n eam, he g g al a jec g al. N , I d an a n e in ab c de ign beca e adical c llab a i n he e ld incl de b inging in e le i h li ed e e ience. S f me, i ld be li ed e e ience f h mele ne b ance ab e men al heal h and hen I'd a k hem f hei hel a e le i h li ed e e i e. I belie e li ed e e i e i c cial de igning e ice and n -f - fi . Radical c llab a i n ide e , I d n' like ha e m, b e f e ice c n ib e al able in igh ha a e c cial he he n a e ice i g ing k f hem n . N , in a clima e f l ch afe , n he lef , ' e likel ha e limi ed di e i f in and m e f en han n a efe ence j ick i h "Tha ' j he a e d hing a nd he e." Pe le ill likel be defen i e f hei n idea, he babl n' hink en- mindedl ab he e idea , a ic la l if he ' e c ming f m he e le. If i ' n a afe en i nmen , he ill an h ha he kn a he han ha he d n' kn . On he he hand, I an ee adical c llab a i n. In he e jec , me hing magical ha en he e e le feel afe b ing hei h le el e , hei ni e eng h , hei indi id al a f eeing he ld and le hi mi i h e e b d el e' , and e ha he e a e m e i k being aken and a fe m e mi ake enc n e ed, b ha ' beca e he e' an ab ndance f idea in he ai and he lea ning e e ience al ng he a i c ming i h me hing ne ha make a diffe ence. S , bef e m ice g e . Wha ' he le f a leade ? Tha ' he big e i n, igh ? Well, fi f all I'll a i need a i h . Each eam membe , and hi i if ' e a leade f a eam. Each eam membe la a le in c ea ing ha afe f he b m f ill kn i '
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 48 eall ha d infl ence a eam c l e if he leade f ha eam i n n b a d. S a a leade f he eam a manage f he eam, la a c i ical le and he fi m e need a i h . Sec ndl , e ke ab hi b I an ed in i again. Diffe en ia e be een ch afe and acc n abili . Be clea eam membe ha he a e ill being held acc n able f he k he ' e d ing, he diffe ence i ' e king al ng ide hem a he han leading hem f m he f n hi ing hem f m behind. Y ' e al ng ide hem hen he need. N Cla ke, hi i Tim h Cla ke again, hi ad ice i inc ea e he in ellec al f ic i n i hin eam hile al ed cing he cial f ic i n. I l e ha . S can imagine ha ing idea c lliding and being e ed be een eam membe . Thi i ke ha e d a man age f he de ign ce . B al ha ing he cial in elligence en e ha eam feel c mf able and ec ed d hi in a a ha i e ec f l and i h a c mm n g al in mind. S ha ' he big ic e. B ha d e hi eall l k like again? Le ' ge in he de ail. I' e kind f called hi h migh e c ea e a lan f inc ea ing he ch l gical afe i hin eam ha membe feel afe c n ib e hei h le el e k. And eall , ha e m e d c i e c me . N , I ha e a li f ab 400 diffe en hing can d , j f m ha ing e ea ched hi and ha ing d ne m n in e ie . B ha I h gh I'd d i n gi e 400 hing , i kind f e h gh ha hi migh l k like and hing can d da , hing ha can d e he ne fe eek , and hing ha can d e he ne fe m n h . S hing ha can li e all d da , a n a hi i e , kn , I'll gi e n il m if need, b g h me and a ch Am Edm nd n' 2014 TED alk and eflec n idea
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 49 ha migh an lean in . I ' n ha l ng b i ' acked i h eall j ic inf ma i n. Sha e ha ' e lea n i h h ee c lleag e e e nal eam. Se elf a eading li a nd ch l gical afe and I can a ha f b he e' a l m e ha I ha en' in hi e en a i n. And be h ne i h elf ab ac ice d ha migh l e he ch l gical afe in eam. And if ' e eall game, and if ' e ha be lne able, and ' e n e, c ld a k eam membe . N , in he ne c le f eek I an a ac i el li ening and b e ing lea n ha make each eam membe feel ni e and al ed. I h e d hi al ead a bi b being m e c n ci f i i me hing can babl d ing in he ne eek . Hel eam membe c nnec hei c n ib i n he e all eam g al. Be lne able, emembe , hi a i h , and ha e ha ha e nlea n , like e ha in hi c nfe ence, ha ha e nlea n ha a e ggling i h? And be c i a he han j dgemen al ab mi ake . Wha can e lea n ab mi ake e' e made? Finall , e he ne fe m n h , de el a ha ed and e lici lang age a nd ch l gical afe i h eam. If eflec n hi , I can imagine ha ' e h gh ab m men in e i eam in c en eam, he e elemen f ch afe a he e, b i ' eall im an de el a e e lici lang age and alk ab hi i h eam. One he hing hich can d , hich i a bi f a f n hing d in de ign, i a ign eam membe n a jec and ec gni e hem f i . The e membe , I an ell me h hi n' k.
  14. N e ha hi i a edi ed a c

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