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Remote Design Sprint (english) #UXCE21

Remote Design Sprint (english) #UXCE21

Remote workshops are here to stay and partly evolve into hybrid formats as well. Despite (partly still being in) lockdown, demanding to work from home, Design Sprints can be used successfully to answer critical business questions by sparking innovation, encourage user-centered thinking, aligning teams under a shared vision, and gaining insights about the marketability of products before their launch – if you know how to do them remote.

This talk provides an intensive and compact introduction into the method mix from Google Ventures, how this structured process works, about its strengths, and most importantly, how it can be conducted successfully as “remote”. Since this is significantly different to “in-person”, this will cover a comparison of the physical and digital version of Design Sprints – and it provides a lot of practical insights for remote workshops in general too.

#DesignSprint , #DesignThinking , #LeanStartup , #RemoteWork , #WorkFromHome , #HybridWork, #Facilitation , #Workshops, #NewWork

Benno Lœwenberg

June 05, 2021

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  1.   WHAT FOR ?  When innovations for products and services are

    needed When big challenges are to be solved In case of a lot of stakeholders or complicated processes I case of a high investment risk @BennoLoewenberg
  2.   WHY ?  Validated concepts for solutions to develop or improve

    products and services „maximizing customer value“ @BennoLoewenberg
  3. Graphic: @jakek T h e e x e r c

    i s e w o r k s b e s t w h e n y o u s k e t c h s e v e r a l v a r i a t i o n s o f t h e s a me i d e a . T a k e a f a v o r i t e p i e c e f r o m y o u r i d e a s s h e e t a n d a s k y o u r s e l f , “ Wh a t w o u l d b e a n o t h e r g o o d w a y t o d o t h i s ? ” K e e p g o i n g u n t i l y o u c a n ’ t t h i n k o f a n y mo r e v a r i a t i o n s , t h e n l o o k b a c k a t y o u r i d e a s s h e e t , c h o o s e a n e w i d e a , a n d s t a r t r i f f n g o n i t i n s t e a d .  TOOLS 
  4.   WHY REMOTE ?  Remote became a necessity and the current

    reality of work. Remote Design Sprints help to maintain the ability to work (creatively). @BennoLoewenberg
  5.   PHYSICAL ≠ DIGITAL  Trying to conduct remote workshops exactly

    like in-person workshops … fails. @BennoLoewenberg
  6.   PHYSICAL ≠ DIGITAL  Big meeting rooms, Creative spaces Where

    At home, Quiet room (mostly), Variable time zones Full-day workshops, Several days all together When A few flexible sessions (1,5 – 2 hrs. each), Offline homework Facilitator + Interdisciplinary team (1 + 6–8 people) Who Facilitator + Co-Facilitator + Interdisciplinary team (2 + 6–8 people) Sticky-Notes, Timer, Flipcharts, Whiteboards, Tabletennis/Kickertable How Video conferencing, Digital whiteboard, Online timer, Homeoffice streching @BennoLoewenberg aft. Hildebranding
  7.   SCHEDULE – PHYSICAL “1.0”  1 2 3 4 5

    Mon Tue Wed Thu Fri Expert interviews, Challenge statement Lightning talks, Sketch Decide, Combine, Storyboard Prototype, Test guideline, Recruiting User tests, Evaluation @BennoLoewenberg aft. Hildebranding
  8.   SCHEDULE – PHYSICAL “2.0”/“3.0”  1 2 3 4 Mon

    Tue Wed Thu Expert interviews, Challenge statement Lightning talks, Sketch Decide, Combine, Storyboard Prototype, Test guideline, Recruiting User tests, Evaluation @BennoLoewenberg aft. Hildebranding
  9.   SCHEDULE – DIGITAL (CORE)  1 2 3 Mon Tue

    Wed Understand the landscape; 1,5 h Ideate and envision the future; 2 h Understand the users and their journey; 1,5 h Discuss actions and plan; 1,5 h @BennoLoewenberg aft. Google
  10.   SCHEDULE – DIGITAL (COMPLETE)  @BennoLoewenberg aft. Semih Aridogan 1

    2 3 4 Preparation Warm-Up Des. Sprint Next Steps Problem framing, Team composition, Schedule & invitations; 2 weeks Tools introduction, Getting to know the participants; 1 h Completely online; Asynchronous & synchronous exercises; 5 days Results presentation, Recommen- dations; 1 h
  11.   SCHEDULE – DIGITAL (EXT.)  @BennoLoewenberg aft. Beschnitt & Bretschneider

    Week 1 1 2 3 4 5 Mon Tue Wed Thu Fri Preparation and pre- screening of participants Individual participant interviews; 6–60 min Internal kickoff and research Customer journey mapping Alignment workshop Stakeholder Interviews Workshop preparation
  12.   SCHEDULE – DIGITAL (EXT.)  @BennoLoewenberg aft. Beschnitt & Bretschneider

    Week 2 6 7 8 9 10 Mon Tue Wed Thu Fri Solution workshop Decision workshop Prototyping User testing User testing (fallback) Preparation & wrap-up Preparation & wrap-up Wrap up workshop
  13.   RHYTHM & CADENCE  “Together Alone”: Sessions, warm ups, check

    ins, discussions all togehter Excercises in groups “Home work” individually @BennoLoewenberg
  14.   PREPARATION – CONTENTS  Altering the plan during a running

    session (e. g. switching to an alternative exercise) can only be successful, when those backups have been prepared beforehand. @BennoLoewenberg
  15.   TECH SETUP  Photo: @BennoLoewenberg a good microphone a chat

    day ight or good lighting two screens (1 video & 1 whiteboard) a timer
  16.   DIGITAL ONBOARDING  Pre-session for newbies Small aids and helpful

    infos “in situ” Warmups, that familiarize with the tool/functions @BennoLoewenberg
  17.   EMBEDDING DIGITALLY  Rules (video, audio, chat, tabs, breaks) Assinging

    roles (note taking, sorting stickies) 1-screen mode (video as audio) @BennoLoewenberg
  18. Source: Sarah McIlwain “ Ideas are ephemeral when you’re in-person, but

    there’re automatically recorded when you work online”
  19.  ADVANTAGES  Ideal for distributed or international teams No need for

    a particular workshop room Only little (physical) material needed Saves costs Different possibilities (e. g. Undo, Copy-Paste) New way of working (for shy persons too) @BennoLoewenberg