Remote Design Sprint (english) #UXCE21

Remote workshops are here to stay and partly evolve into hybrid formats as well. Despite (partly still being in) lockdown, demanding to work from home, Design Sprints can be used successfully to answer critical business questions by sparking innovation, encourage user-centered thinking, aligning teams under a shared vision, and gaining insights about the marketability of products before their launch – if you know how to do them remote.

This talk provides an intensive and compact introduction into the method mix from Google Ventures, how this structured process works, about its strengths, and most importantly, how it can be conducted successfully as “remote”. Since this is significantly different to “in-person”, this will cover a comparison of the physical and digital version of Design Sprints – and it provides a lot of practical insights for remote workshops in general too.

#DesignSprint , #DesignThinking , #LeanStartup , #RemoteWork , #WorkFromHome , #HybridWork, #Facilitation , #Workshops, #NewWork

Transcript

1.   REMOTE DESIGN SPRINT  UXCAMP EUROPE JUNE 5./6. 2021 @BENNOLOEWENBERG
2.   AUTOMATIC DOORS  Photo: @BennoLoewenberg
3. @BennoLoewenberg   AUTOMATIC DOORS  Video: @BennoLoewenberg https://www.youtube.com/watch?v=_6uegMPSnP4
4. @BennoLoewenberg Video: @BennoLoewenberg https://www.youtube.com/watch?v=_6uegMPSnP4
5. @BennoLoewenberg Video: @BennoLoewenberg https://www.youtube.com/watch?v=_6uegMPSnP4
6. @BennoLoewenberg Video: @BennoLoewenberg https://www.youtube.com/watch?v=_6uegMPSnP4
7. @BennoLoewenberg Video: @BennoLoewenberg https://www.youtube.com/watch?v=_6uegMPSnP4
8. @BennoLoewenberg Video: @BennoLoewenberg https://www.youtube.com/watch?v=_6uegMPSnP4
9. @BennoLoewenberg Video: @BennoLoewenberg https://www.youtube.com/watch?v=_6uegMPSnP4
10.  PRODUCT  Graphic: @BennoLoewenberg 1 3 4 2 LAUNCH IDEATE BUILD LEARN Here it costs a lot of time & money
11.   WHAT ?  Structured process to develop and test ideas within a short amount of time. @BennoLoewenberg
12.  DESIGN  Graphic: @BennoLoewenberg 1 3 4 2 LAUNCH IDEATE BUILD LEARN
13.   WHAT FOR ?  When innovations for products and services are needed When big challenges are to be solved In case of a lot of stakeholders or complicated processes I case of a high investment risk @BennoLoewenberg
14.   WHY ?  Validated concepts for solutions to develop or improve products and services „maximizing customer value“ @BennoLoewenberg
15.   THINKING + LEAN  Graphic: @BennoLoewenberg UNDERSTAND IDEATE DEFINE PROTOTYPE EVALUATE MEASURE BUILD LEARN +
16. HILLS ≈ MVP Graphic: @BennoLoewenberg (aft. IBM)  COMBINATION 
17. Graphic: @BennoLoewenberg (aft. IBM)   DESIGN SPRINT 
18. Photo: @BennoLoewenberg  TIMEFRAME 
19.  STRUCTURE  Graphic: DesignSprintKit
20.  RESULTS  Photo: @BennoLoewenberg
21. Graphic: @jakek T h e e x e r c i s e w o r k s b e s t w h e n y o u s k e t c h s e v e r a l v a r i a t i o n s o f t h e s a me i d e a . T a k e a f a v o r i t e p i e c e f r o m y o u r i d e a s s h e e t a n d a s k y o u r s e l f , “ Wh a t w o u l d b e a n o t h e r g o o d w a y t o d o t h i s ? ” K e e p g o i n g u n t i l y o u c a n ’ t t h i n k o f a n y mo r e v a r i a t i o n s , t h e n l o o k b a c k a t y o u r i d e a s s h e e t , c h o o s e a n e w i d e a , a n d s t a r t r i f f n g o n i t i n s t e a d .  TOOLS 
22.  TEAM   & SPACE  Photo: @BennoLoewenberg (in “The Garage” at Google)
23.   WHY REMOTE ?  Remote became a necessity and the current reality of work. Remote Design Sprints help to maintain the ability to work (creatively). @BennoLoewenberg
24.   PHYSICAL ≠ DIGITAL  Trying to conduct remote workshops exactly like in-person workshops … fails. @BennoLoewenberg
25.   PHYSICAL ≠ DIGITAL  Big meeting rooms, Creative spaces Where At home, Quiet room (mostly), Variable time zones Full-day workshops, Several days all together When A few flexible sessions (1,5 – 2 hrs. each), Offline homework Facilitator + Interdisciplinary team (1 + 6–8 people) Who Facilitator + Co-Facilitator + Interdisciplinary team (2 + 6–8 people) Sticky-Notes, Timer, Flipcharts, Whiteboards, Tabletennis/Kickertable How Video conferencing, Digital whiteboard, Online timer, Homeoffice streching @BennoLoewenberg aft. Hildebranding
26.   REMOTE AGENDA  Not one consecutive workshop, but a sequence of short sessions. @BennoLoewenberg
27.   SCHEDULE – PHYSICAL “1.0”  1 2 3 4 5 Mon Tue Wed Thu Fri Expert interviews, Challenge statement Lightning talks, Sketch Decide, Combine, Storyboard Prototype, Test guideline, Recruiting User tests, Evaluation @BennoLoewenberg aft. Hildebranding
28.   SCHEDULE – PHYSICAL “2.0”/“3.0”  1 2 3 4 Mon Tue Wed Thu Expert interviews, Challenge statement Lightning talks, Sketch Decide, Combine, Storyboard Prototype, Test guideline, Recruiting User tests, Evaluation @BennoLoewenberg aft. Hildebranding
29.   SCHEDULE – DIGITAL (CORE)  1 2 3 Mon Tue Wed Understand the landscape; 1,5 h Ideate and envision the future; 2 h Understand the users and their journey; 1,5 h Discuss actions and plan; 1,5 h @BennoLoewenberg aft. Google
30.   SCHEDULE – DIGITAL (COMPLETE)  @BennoLoewenberg aft. Semih Aridogan 1 2 3 4 Preparation Warm-Up Des. Sprint Next Steps Problem framing, Team composition, Schedule & invitations; 2 weeks Tools introduction, Getting to know the participants; 1 h Completely online; Asynchronous & synchronous exercises; 5 days Results presentation, Recommen- dations; 1 h
31.   SCHEDULE – DIGITAL (EXT.)  @BennoLoewenberg aft. Beschnitt & Bretschneider Week 1 1 2 3 4 5 Mon Tue Wed Thu Fri Preparation and pre- screening of participants Individual participant interviews; 6–60 min Internal kickoff and research Customer journey mapping Alignment workshop Stakeholder Interviews Workshop preparation
32.   SCHEDULE – DIGITAL (EXT.)  @BennoLoewenberg aft. Beschnitt & Bretschneider Week 2 6 7 8 9 10 Mon Tue Wed Thu Fri Solution workshop Decision workshop Prototyping User testing User testing (fallback) Preparation & wrap-up Preparation & wrap-up Wrap up workshop
33.  PLANNING  Generously timed agenda items Many breaks @BennoLoewenberg
34.  TIMES  Source: Knapp, Zeratzky, Colburn
35.   RHYTHM & CADENCE  “Together Alone”: Sessions, warm ups, check ins, discussions all togehter Excercises in groups “Home work” individually @BennoLoewenberg
36.   PREPARATION – IN-PERSON  Graphic: @BennoLoewenberg (aft. @mpowel85) PREPARATION EFFORT TIME AFT. SPRINT
37.   PREPARATION – REMOTE  Graphic: @BennoLoewenberg (aft. @mpowel85) PREPARATION EFFORT ZEIT AFT. SPRINT
38.   PREPARATION – ORGANISATION  Co-facilitator focussed on technical handling @BennoLoewenberg
39.   PREPARATION – CONTENTS  Altering the plan during a running session (e. g. switching to an alternative exercise) can only be successful, when those backups have been prepared beforehand. @BennoLoewenberg
40.   VIRTUAL TOOLS  Screenshot: Mural
41. Screenshot: Miro   VIRTUAL TOOLS 
42.   TECH SETUP  Photo: @BennoLoewenberg a good microphone a chat day ight or good lighting two screens (1 video & 1 whiteboard) a timer
43.   TECH SETUP  Video conferencing tool with breakout functionality Stable and fast web connection ! @BennoLoewenberg
44.   PHYSICAL ONBOARDING  Photo: @BennoLoewenberg „care“ package with tools & fuels for workshops
45.   DIGITAL ONBOARDING  Pre-session for newbies Small aids and helpful infos “in situ” Warmups, that familiarize with the tool/functions @BennoLoewenberg
46.   EMBEDDING DIGITALLY  Rules (video, audio, chat, tabs, breaks) Assinging roles (note taking, sorting stickies) 1-screen mode (video as audio) @BennoLoewenberg
47.   PHYSICAL TOOLS  Photo: @BennoLoewenberg use what people have at home
48. Photo: @BennoLoewenberg   PHYSICAL TOOLS 
49. @BennoLoewenberg  ENGAGEMENT  @BennoLoewenberg
50. Source: Sarah McIlwain “ Ideas are ephemeral when you’re in-person, but there’re automatically recorded when you work online”
51.  CHALLENGES  Distractions Engagement Communication Tech (esp. in DE: Internet) Preparation @BennoLoewenberg
52.  ADVANTAGES  Ideal for distributed or international teams No need for a particular workshop room Only little (physical) material needed Saves costs Different possibilities (e. g. Undo, Copy-Paste) New way of working (for shy persons too) @BennoLoewenberg
53.   TOOLS & TIPS DESIGN SPRINT  @BennoLoewenberg
54. Photo: @BennoLoewenberg   NO GUESSWORK … 
55. Photo: @BennoLoewenberg (prototyping an elevator cabin)   … BUT THINKING & TESTING 
56. Photo: @BennoLoewenberg   NO ROCKET SCIENCE … 
57. Photo: @BennoLoewenberg   … BUT A PRACTICAL SHORTCUT 
58.   BENNOLOEWENBERG   LINKEDIN /  TWITTER  @