Jodie Willmer – Customer-Centric Board Succession Planning

Transcript

1. How to Recruit Amazing Board Directors from Diverse Backgrounds
2. Customer-centric Governance — Driving Social Impact Consumer Directors/Reps verses Customer – Centric Directors.
3. What is Board Succession Planning. Why Diversity Matters. How to find Amazing Board Directors (and set them up for success)
4. Why Do You Care? What is your Why? Pivotal Experiences Stories Empathy & Compassion
5. The FUD Factor
6. No, Not this guy…
7. F is for Fear U is for Uncertainty D is for Doubt
8. A few more D’s… Denial Distress Danger Despera6on Disaster
9. …and if le9 too long, Despair
10. The Succession Chasm Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com Fear --- Uncertainty --- Doubt Customer AcHon Growth Leap of Faith
11. Emo6onal Intelligence & Resilience Situa6onal Awareness Analysis & Acceptance Ac6on Planning Ac6on Taking Evalua6on & Adjustment Board Performance Good Governance Pillars of Board Performance Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com
12. Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com Customer- Centric Board Succession Elements People Process Tools Passion Integrity Mindset Maturity Resources Time Money
13. Awareness Culture Compassion AcHon Taking 1 2 3 4 Customer ACCA Model - Customer-Centric Board Succession Planning (with regular evaluaHon & adjustment as part of a conHnuous improvement strategy) Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com
14. Have the conversations & write a plan…
15. Plan 2- 3 years ahead.
16. Diversity & Inclusion
17. Diversity = Gender, Gender Identity, Cultural, Faith, Ethnicity, Disability, Appearance, Cognitive, Age, Geographic, Skills, Professions, Sexuality plus more. .
18. Review Constitution inc. Board Size. Length of Terms. Skills Based? Nomination Process.
19. Board Length Of Tenure
20. Constitution Board Director Role Description Candidate Pack Nomination & Selection Process Virtual Info Sessions & Interviews
21. Setting Board Directors Up For Success
22. Customers. Board Evaluation. Skills Matrix. Education &
23. Create an Inclusive Customer- Centric Culture.
24. Board Mentors, Governance Education, Info Sessions.
25. Awareness Culture Compassion AcHon Taking 1 2 3 4 Customer ACCA Model - Customer-Centric Board Succession Planning (with regular evaluaHon & adjustment as part of a conHnuous improvement strategy) Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com
26. Board Succession & Diversity Strategist Conscious Governance The Xfactor CollecHve MC & Public Speaker hXps://au.linkedin.com/in/jodiewillmer