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Jodie Willmer – Customer-Centric Board Successi...
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betterboards
August 07, 2018
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Jodie Willmer – Customer-Centric Board Succession Planning
betterboards
August 07, 2018
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Transcript
How to Recruit Amazing Board Directors from Diverse Backgrounds
Customer-centric Governance — Driving Social Impact Consumer Directors/Reps verses Customer
– Centric Directors.
What is Board Succession Planning. Why Diversity Matters. How to
find Amazing Board Directors (and set them up for success)
Why Do You Care? What is your Why? Pivotal Experiences
Stories Empathy & Compassion
The FUD Factor
No, Not this guy…
F is for Fear U is for Uncertainty D is
for Doubt
A few more D’s… Denial Distress Danger Despera6on Disaster
…and if le9 too long, Despair
The Succession Chasm Copyright © 2018 Jodie Willmer. All rights
reserved. www.jodiewillmer.com Fear --- Uncertainty --- Doubt Customer AcHon Growth Leap of Faith
Emo6onal Intelligence & Resilience Situa6onal Awareness Analysis & Acceptance Ac6on
Planning Ac6on Taking Evalua6on & Adjustment Board Performance Good Governance Pillars of Board Performance Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com
Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com Customer-
Centric Board Succession Elements People Process Tools Passion Integrity Mindset Maturity Resources Time Money
Awareness Culture Compassion AcHon Taking 1 2 3 4 Customer
ACCA Model - Customer-Centric Board Succession Planning (with regular evaluaHon & adjustment as part of a conHnuous improvement strategy) Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com
Have the conversations & write a plan…
Plan 2- 3 years ahead.
Diversity & Inclusion
Diversity = Gender, Gender Identity, Cultural, Faith, Ethnicity, Disability, Appearance,
Cognitive, Age, Geographic, Skills, Professions, Sexuality plus more. .
Review Constitution inc. Board Size. Length of Terms. Skills Based?
Nomination Process.
Board Length Of Tenure
Constitution Board Director Role Description Candidate Pack Nomination & Selection
Process Virtual Info Sessions & Interviews
Setting Board Directors Up For Success
Customers. Board Evaluation. Skills Matrix. Education &
Create an Inclusive Customer- Centric Culture.
Board Mentors, Governance Education, Info Sessions.
Awareness Culture Compassion AcHon Taking 1 2 3 4 Customer
ACCA Model - Customer-Centric Board Succession Planning (with regular evaluaHon & adjustment as part of a conHnuous improvement strategy) Copyright © 2018 Jodie Willmer. All rights reserved. www.jodiewillmer.com
Board Succession & Diversity Strategist Conscious Governance The Xfactor CollecHve
MC & Public Speaker hXps://au.linkedin.com/in/jodiewillmer