Hunting down red flags

Hunting down red flags

How does a client’s grimace during a kickoff call affect your budget? What does a layer of misaligned stakeholders do to your scope? If you’re not sure, you might want to come to this little workshop. Learn how red flags impact your projects, pixels, and people in this fun and fast-paced workshop. You’ll learn the impact of red flags, some handy diagnostics to get underneath them, and you’ll get to practice some strategies that’ll have you spotting them in the wild well before they can sneak up on you and attack.

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Louder Than Ten

April 25, 2017
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Transcript

  1. 7.

    X

  2. 8.

    Identify PART 1 Think of a bad chat or interaction

    you had with a team or client. Record: • Voice or tone • Behaviours • Warnings • Outcomes
  3. 9.

    • Kickoff call • I suggested we talk about the

    budget • I asked about business goals • I clarified that business goals help give our deliverables a business case Example Identify • Client went quiet during questions about budget • Saw client mouth something to her partner and stare • Client said “For goals, I don’t know what where we want to be, but I’ll know when get there.” • Client dismissed the question Me Client
  4. 12.

    Identify PART 1 Situational awareness https://www.uscg.mil/auxiliary/training/tct/chap5.pdf “…the ability to identify,

    process, and comprehend the critical elements of information about what is happening to the team with regards to the mission. More simply, it’s knowing what is going on around you.”
  5. 20.

    Evaluate PART 3 Look at your data • Patterns •

    Inconsistencies • Bad habits • Areas of focus
  6. 23.

    Respond PART 4 Scripts “We saw another company do this:

    we want to add a giant pop up on the home page that tells people we’re the best at home carpeting.” “Let’s go back and see how this idea supports or hurts your business goals. If it makes sense to do it, we’re on board; otherwise, let’s brainstorm a few other ideas, too.” Response Client request
  7. 25.

    Summary • Red flags are powerful warnings • Use situational

    awareness • Develop a useful system • Track your flags