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Hunting down red flags

Hunting down red flags

How does a client’s grimace during a kickoff call affect your budget? What does a layer of misaligned stakeholders do to your scope? If you’re not sure, you might want to come to this little workshop. Learn how red flags impact your projects, pixels, and people in this fun and fast-paced workshop. You’ll learn the impact of red flags, some handy diagnostics to get underneath them, and you’ll get to practice some strategies that’ll have you spotting them in the wild well before they can sneak up on you and attack.

Louder Than Ten

April 25, 2017
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Transcript

  1. Hunting down
    red flags
    Rachel Gertz
    Ground Control
    London 2017
    @thestraymuse
    @louderthanten

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  2. What is a red flag?

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  3. What is a red flag?
    !

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  4. What is a
    RISK?

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  5. What is a
    risk?
    %

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  6. Why red flags?
    Smoke or fire?
    ?

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  7. X

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  8. Identify
    PART 1
    Think of a bad chat or
    interaction you had
    with a team or client.
    Record:
    • Voice or tone
    • Behaviours
    • Warnings
    • Outcomes

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  9. • Kickoff call
    • I suggested we talk about the
    budget
    • I asked about business goals
    • I clarified that business goals
    help give our deliverables a
    business case
    Example Identify
    • Client went quiet during questions
    about budget
    • Saw client mouth something to
    her partner and stare
    • Client said “For goals, I don’t know
    what where we want to be, but I’ll
    know when get there.”
    • Client dismissed the question
    Me Client

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  10. Identify
    PART 1
    improv
    Client/
    Team
    You

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  11. Identify
    PART 1
    Observe

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  12. Identify
    PART 1
    Situational awareness
    https://www.uscg.mil/auxiliary/training/tct/chap5.pdf
    “…the ability to identify, process, and comprehend the
    critical elements of information about what is
    happening to the team with regards to the mission.
    More simply, it’s knowing what is going on around you.”

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  13. Identify
    PART 1
    Is something wrong?
    Will something go wrong?

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  14. Classify
    PART 2
    Risk
    Red flag
    Big impact or urgent danger
    Simple symbols

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  15. Classify
    PART 2
    !
    What does this effect?

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  16. Evaluate
    PART 2
    People
    Time
    Money
    Business

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  17. Evaluate
    PART 3
    How serious?

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  18. Evaluate
    PART 3
    Now Later
    Nothing
    Something

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  19. Modifiers
    PM 2x
    Design 1.5x
    Dev .5x
    PART 3

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  20. Evaluate
    PART 3
    Look at your data
    • Patterns
    • Inconsistencies
    • Bad habits
    • Areas of focus

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  21. Evaluate
    PART 3
    Test your
    assumptions

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  22. Evaluate
    PART 3
    ?
    Test your
    assumptions

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  23. Respond
    PART 4
    Scripts
    “We saw another
    company do this: we
    want to add a giant pop
    up on the home page that
    tells people we’re the
    best at home carpeting.”
    “Let’s go back and see how this idea
    supports or hurts your business
    goals. If it makes sense to do it,
    we’re on board; otherwise, let’s
    brainstorm a few other ideas, too.”
    Response
    Client request

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  24. Write your own
    https://louderthanten.com/resources/scripts

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  25. Summary
    • Red flags are powerful warnings
    • Use situational awareness
    • Develop a useful system
    • Track your flags

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  26. Rachel Gertz

    @louderthanten
    Thanks!
    https://louderthanten.com/

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